13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the BMW of Bellevue Difference

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Recent Reviews from BMW of Bellevue

We had an unfortunate experience at BMW of Bellevue. It was our first time at this dealership, and scheduled service for our X5. We knew going into the appointment we would be paying additional for labor and mechanical parts than other BMW certified mechanics, but hoped the customer service experience would have been exceptional and timely. We indicated we would need a loaner vehicle while our car was being serviced, which was difficult to secure due to nation-wide shortages, which we understood. But our service required multiple days of investigation by BMW's tech. We had to switch vehicles a couple of times during the week because we were told our vehicle was ready for pick-up and wasn't; and when we eventually did pick up our vehicle, we had to bring it back twice because the vehicle was not adequately fixed and still showed the engine indicator lamp. It was apparent that the tech's testing was not thorough until we returned it for service through multiple checks. On the last pick up of the vehicle, after being reassured we would not be back for service for a long while, the second time we turned on the engine, the indicator lamp came on again and our diagnostic tool fired off additional error codes. We ultimately decided it would be best to take our vehicle to a separate mechanic for the trouble of continuously returning for service, general inconvenience through miscommunication, and overall cost for value we received from BMW of Bellevue Service. The staff was apologetic and made several attempts to correct the issue, which was appreciated. But ultimately after several thousand dollars of repairs, they still could not resolve the underlying issue with our engine without several attempts. They addressed some, but not all of the vehicle's issues. And we weren't confident we paid for the right parts/labor for what was actually causing the engine's indicator lamp to trigger for the services rendered, which stripped our confidence we made a good decisions about what was worth fixing.

Amanda O Jun 11, 2021

I had a wonderful car buying experience at BMW of Bellevue. From arrival, to meeting my advisor, to test driving my vehicles of interest, to sales process- it was at my pace and no pressure like is the usual in most car dealerships. My advisor was Keino Patterson- Keino was patient, very knowledgeable and answered all my questions to my satisfaction. He was with me every step of the way. Once I decided on the car and to move forward with the purchase, the sales process was seamless and smooth with Joyce explaining everything every step of the way. As I was there I looked around and I noticed other clients receiving the same professional first class experience as I was. It was wonderful to see and experience a Team so invested in their clients. I’m a happy customer and definitely will be returning to BMW of Bellevue again. I must add that the service department at BMW of Bellevue is the best. I had an issue come after with my car after a week or two after purchase, and without hesitation they took it back and had the issue taken care of under the warranty and they also ensured the entire time I had a reliable loaner available to me. I very much appreciate Tiffany and Angel, they were the main team that worked hand in hand with me, updating me every step of the way and even reassuring me that everything was going to be okay whenever I had a weak moment of feeling discouraged about the situation. I’m pleased that the service team took the time to ensure that my car was not only repaired but was in great running condition. I’m very thankful for the entire team and my cars will always be serviced at BMW of Bellevue. Keep up the good work. O3/29/2021 update BMW of Bellevue continues to be my number one place for my vehicles care. I have serviced my 5 series and my daughters X3 at BMW of Bellevue and our main point of contact has been Aaron. Aaron is attentive, super courteous and customer oriented. Aaron has always ensured I have a loaner ready every time I drop my car for my service. Aaron communicates every step of the way with updates while the vehicle is in service. I appreciate his kindness and even the little things like walking a client out to ensure the car is in great shape before driving off. My daughter said the same, how she appreciated the professionalism and kindness of Aaron. The entire team at BMW of Bellevue always takes a 5 star rating for me but Aaron hands down takes 5 stars for his just Great work, Great client Care and consistent communication- Greatly appreciated. 06/01/2021 Another great experience last week at BMW of Bellevue. I panic when the engine light comes up because you never know what it could be or the cost that will be associated with that repair. When my engine light came on even with all the panic that comes with it I’m always at peace knowing BMW of Bellevue will take care of it. From the moment I arrived Aaron made me feel at ease with his welcoming demeanor. He values my time and had a loaner ready for me so I did not have to wait. From the day of dropping it to the day I picked it up he updated me every day and I can’t tell you how important that is as it makes me know that my peace of mind is important; even in his absence he ensured that I was updated every step of the way. Even better Aaron updated me me the repair was covered under warranty. When I picked up my car Angel stepped in on Aaron’s day off and I received the same consistent great customer service. I feel valued as a Customer at this dealership and service shop because they go above and beyond to give the best in the best interest of the customer. This means a lot to me as I have visited other BMW dealerships and none compares or deserves the 5 stars that BMW of Bellevue gets. Thankyou Aaron! My car is well serviced now and it runs well and thank Goodness no engine light. I appreciate the consistent great customer service, dependability and professionalism. Thankyou again Aaron and Thankyou BMW of Bellevue Team!

Vivian Weber Jun 1, 2021

I would give four stars because of the rescue outcome that the service manager Brian Necktia offered me. I would otherwise give the experience with the service person Michelle Irwin zero stars but the fewest was 1 star. I called and was given her as my service consultant. I needed an oil change and said I would wait and was quoted 2 hour wait for the oil change to be done on May 28th 2021. When I got there she asked if I wanted the 50,000 mile service which would tack on several hours to the wait! Why didn't she ask me over the phone so I could make arrangements for a ride?! She obviously didn't look into my vehicle when I made the call. Besides not having several hours to wait or a ride the car has 45,000 miles so I declined. Good thing I did. Two hours twenty minutes later Michelle Irwin was no where to be found and my car wasn't ready. I happened to inquire of someone about my car and it was the service manager Brian. He stated they were uber busy and my car just got on the racks!! He said it would be another half hour or so. The saving grace was he didn't charge me for the oil change and was very apologetic. The outcome was a four star. My experience with Michelle Irwin was zero. She was rude. She actually asked me why I was there when some cars need oil changes every 2 years not yearly. My car is a 2008 so I said my car information doesn't specify every 2 years and would she clarify that. She said she didn't know but my key fob told her I was due 2022. She asked if I needed new tires, No, I got that covered. She questioned whether they had been aligned. Where was this random stuff coming from? It was entirely obvious form her method the service personal must be told to try to sell the customer on other things. Well, fine, I get that but please do it over the phone so I can make arrangements for a ride. I have owned 3 BMW's and gone to BMW Bellevue for all these cars and NEVER had a service person as bad as Michell Irwin. If you call and get transferred to her hang up and try someone else. Unfortunately the two people I dealt with for years moved on.

richard wagner May 31, 2021

BMW of Bellevue lacks ethics, quality and treats customers disrespectfully! They are a terrible dealership, stay away from them if you love your car or money! You are better off spending a little extra time and driving to BMW of Seattle for better experience overall! I had a repair done on my BMW car a few months ago with BMW of Bellevue and for something that should have been less than $1000, I was charged around $3000. A big portion came from the parts cost! BMW of Bellevue charged me 2 to 3 times more than what their very own parts center charges! And 4 times more than the price that BMW of Seattle charges for the same exact parts!! To give you details, I took an appointment with BMW of Bellevue Service Center to investigate why my car takes a few seconds to start after I hit the start button. It started with one diagnosis procedure when I dropped-off the car but they called me later and added more. At the end, they said they see the problem but can't find the cause and suggested a bunch of repairs to see if it fixes the problem. It was a bit strange that experts were resorting to hit and trial instead of identifying the cause but I trusted them so I said ok to the charges. The service specialist called me an hour before the center closed and said the problem went away so he said something they repaired fixed the issue. When I went there to pick-up my car, the billing agent said the service specialist went home for the day, so there was nobody to review the summary with me. The billing agent asked me to pay as they were closing the center and suggested I come back next day to discuss any questions. So I paid, and when I reviewed the bill at home that night, I found a couple of repairs that I didn't even sign-up for and also some parts seemed expensive. So, next-day I went straight to the BMW of Bellevue Parts Center and took a quote for the same exact parts. Guess what, the parts were 2 to 3 times more expensive on my bill!! I went to the agent and without mentioning about the quote I just took, I told him to verify the parts cost. He said everything looks accurate! I requested him to check in his computer, so he typed something for a few seconds and still said everything was accurate! Furious with his response, I showed him the quote that I just took and he started acting dumb. He said he just follows what the computer says, and the discrepancy with parts cost is not his problem and given that I already paid he can't do much!! His response was incomprehensible and I asked to speak to the manager, for which he said the manager wasn't available but he would have to follow-up afterwards and update me. We exchanged several emails after that for over a week but never got a clear and satisfactory resolution. Tired of their senseless explanations I gave up eventually!!

Praveen Kumar May 24, 2021

Scheduled an appointment for a battery replacement as the one auto nation had installed 2.5 yrs earlier failed. I had called the service dept and they told me the battery had a lifetime warranty so I should scheduled the appointment! I rearranged my schedule and booked the appointment. I showed up at the scheduled time and met with Jennie. We sat down and went over the expected repairs. After looking up my account she told that unfortunately your battery does not have a warranty and would have to pay$600 for a new battery. I explained to her that her own service dept had told me something completely different. I would have just had my mechanic do the repair if I had know this. This is the part that really bothered me. Jennie went to speak with the manager and then they both came back to the desk. The manager explained to me that because I did not purchase the battery there is no warranty. I stated that with in a week of buying the car the battery died and auto nation replaced it for me free of charge and when I called about the current issue they told to bring it in because it has a lifetime warranty. The manager again explained that because you didn?t pay for it there is no warranty. I said well you need to talk to your staff then because they told me something completely different. At this point he asked for the staff members name who gave me that information. After a little back-and-forth I just asked what they were going to do for me and he said he would replace it for free but again the battery would not have a warranty. During this whole situation I felt like the team at AutoNation were looking at me like some cheap skate trying to get something for free. For someone who operates several businesses in the Bellevue area I?m very conscious of service and how people treat each other in a business transaction. I truly felt very disrespected and disappointed in the level of service I received. Jenny proceeded to get me checked out without saying one word or looking at me during the transaction. Truly the only bright side out of the whole situation was the Enterprise employee was a pleasure to work with. Yes I got a new battery but again no warranty and the manager made that very clear. Truly this was one of the worst car experiences I?ve ever had. I left there feeling so let down by Bellevue BMW Auto Nation. Probably won?t be going there for my next car purchase.

Benjamin Gillespie Jan 29, 2021

Great experience at BMW of Bellevue. We had been looking for a used 2014-2016 X3 with around 50k miles for a few months. This dealership has new (used) high quality vehicles coming in daily and we came across an X3 that was recently posted. They didn’t have time to post actual photos so we made an appointment same day and was pleased to see the vehicle met all our needs and more upon arrival and test drive. There was a moment that crossed our mind thinking they may be showing us the wrong vehicle posted because it was so nice and not what we expected. Huge plus and great first impression. The X3 was amazing and only had 57k miles, included M-Sport and Premium packages, and an added bonus of the larger 35i engine. It hit all our desired features in our months of searching and the straightforward pricing put us at ease. Our Client Advisor, Rava, was exceptional and we enjoyed his honest approach—there was no need to haggle knowing we had done our research and we knew we had a great deal in front of us. The only area that may have required negotiation was getting a second key made to avoid paying ~$300, but Rava went ahead and made this happen at no additional charge before we even needed to ask during closing paperwork. While Rava did and has continued to provide amazing service, we found the finance team to be more aggressive with their tactics and in some instances the typical “bad car dealer” experience. We can appreciate the need to make a profit and perhaps this is the dealership’s “good cop, bad cop” approach that works well in a majority of their client engagements—we didn’t find it much to our liking. Upon driving the vehicle home it was noticeable that it could have used a professional detail to bring the full experience to a perfect 10. It wasn’t necessarily dirty, but appeared like the vehicle was quickly wiped down and not fully detailed because dust, wipe marks, and other smears could be seen while driving away from the lot. Again, they didn’t have actual photos of the vehicle in the internet post so they likely planned to professionally detail the vehicle later. Perhaps we purchased before this could be done. We plan to pay for a full exterior and interior detail to bring the vehicle to its fullest condition. Overall, BMW of Bellevue is highly recommended and Rava was such a pleasure to work with. We couldn’t have asked for a better Client Advisor during our recent purchase.

PDS Mar 5, 2020

BMW of Bellevue | Certified Center

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the BMW of Bellevue Difference

Recent Reviews from BMW of Bellevue

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