Professional and friendly

I needed a 4 wheel alignment for my M5. They did a perfect job of correcting the pull to the right and now it drives straighter than ever. They did it on time and also honored my 25% coupon without any hassle. Great job, folks.

Great service. Expensive as all bmw services are

It is always a pleasure taking my car to BMW of Bellevue for service. they are very attentive to my needs and keep my 12 year old 328i humming like new.

I had a great experience at BMW, Bellevue. Very friendly team and taken very good care of me. Alp Tanrikulu helped me a lot in identifying the best car with a great deal. He is such an amazing Advisor. Entire transaction went very well within a day. Thanks to the entire team specially Ely and Durella for the great support.

Polite staff and straightforward service. I expected a nicer waiting area from BMW. They only have water and coffee and no vending machines. The TVs are out of config with poor resolution or turned off. Easy fixes but really pops.

Ben Mecham was very helpful with answering all my questions and had great advice. He shared his passion for BMW's, and we were able to share our stories about past vehicles. I really enjoyed my time at Bellevue BMW. The building was clean and presented well. Spencer was also a big help with looking into the available cars in stock. He had great knowledge of what was on the lot, along with what was out there. Spencer recommended a few cars to potentially upgrade to, which definitely has me thinking about what else I could see myself in. I am a BMW owner for life and will return to this location for future visits. Maybe I'll even be able to get my wife into a BMW as well. Thanks guys!

Andy Naum was very helpful he made the process as simple as possible. No pressure very relaxed and obviously well experienced in how to treat the customer. His customer service skills are exceptional and he has your best interest in how he conducts business. Thanks again to Andy.

I had a recall in my airbags, and set up an appointment with the Bellevue BMW. Got checked in, everyone was super friendly and nice. I had never been to the dealership or had something fixed on my bmw by the dealership. They offered a Lyft to take us to breakfast while we waited paid for by the dealership and back. It was a good experience the staff was very friendly. We worked with Angel, he was great and very kind! We appreciate the work they did and how quick it was as well! Highly recommend the dealership. Very clean, welcoming and helpful! - Aleiah S.

Two thumbs up for Darren! We went in to test drive our researched vehicle and he was approachable, honest and kept our entire experience unpressured and fun. As we had to order our vehicle, he went through step by step with us, answered all of our questions and we are very happy customers!

I highly recommend BMW of Bellevue. Our salesperson, Darren, answered our questions open and honestly and made it fun to order and purchase our new vehicle. The experience was exactly what I had always wished for and I finally got thanks to him! You had me at hello, BMW of Bellevue

Courteous, quality and professional service, efficient in and out process. The shop was overloaded, the car brought in at 2pm for a break-in service (basically an oil change) had to be left there overnight and no loaner cars were available - would have liked to know that ahead of time, not when dropping the car off. Lyft rides were offered to and from home, which was nice.

In 22 years of ownership, I've always done my own maintenance of my 2000 Z3 ///M Coupe. Well, after 167K miles with both the car and myself getting older, I decided to let BMW of Bellevue replace its flex-disc ("Guibo"), oil pan gasket, and ignition switch. All were replaced in a timely matter that met my schedule perfectly. I can't say enough about Jennie, my service advisor. She even put my Coupe under cover when the job was done, preventing it from getting snowed upon! I'd give her an 11 out of 10 if I could. Overall, I'm pleasantly pleased with the work performed by BMW of Bellevue.

Fast, polite, competent service. I was very pleased.

Very positive experience this time with BMW Bellevue thanks to service agent Leonard. He took care of previously overlooked items, thank you.

Terry, the sales associate possessed outstanding customer service skills. My overall shopping experience was great, however, when I called back two days later to inquire information I need to have the vehicle refinanced by my credit union, it appeared that the finance manager was not straight forward with his answer. His business communications skills need improvement.

This BMW dealer knows what it's doing and is very professional. Their facility is new and very impressive, even the service area is easy to get in and out of. I gave them 4*s overall because the appointment took longer than I was told it would. Having said that, they provided me with a loaner car which allowed me to make good use of the time.

Has been a great experience working with BMW Belleview. Great service and great experience....

Had a wonderful experience purchasing vehicle here. The sales representative, Sabha was extremely helpful. He was not only able to get quick answer for the vehicle that was pending, but also was able to confirm the vehicle and make my experience so seamless. Likewise, the process and financial services were so helpful, transparent and very friendly.

Since posting this I have received two phone calls from Service Managers offering to assist providing direct phone numbers to Service Advisors. This is the type of service that will bring me back and make me a very happy customer. Hopefully this feedback also provides BMW of Bellevue insight into areas where customers are struggling so they can improve the experience. Based on their management outreach I feel confident they will. I put 1 star because it would not allow me to enter a negative value. I really like the BMW I purchased from Bellevue BMW and feel I received a good value and have appreciated the service that has been performed. My issue has been about the inability to schedule even the simplest of services and the disrespect received from the service advisors. I will purchase BMW again in the future, but not from Bellevue BMW based on how I have been treated as an existing customer.

Service was excellant. Aaron was great to work with.

Terry helped my aunt and I out today and he did AMAZING! It was my first time financing a car, and he did a great job in making sure all the information was clear and understandable. He also was very eager to make the process as quick as possible and apologized for any time inconveniences. He makes great conversation while waiting and is very engaged with his customers. I definitely recommend him for all your car buying needs! Go Terry!!

Very pleasant experience. I’d done my research, went in and purchased the vehicle I wanted. No pressure or attempt to up-sale me. Fair price. In and out in about an hour. Love my vehicle!

Jennie Mao helped me with maintenance. Everything was smooth from start to finish. Lyft ride to and from the shop was easy and quick.

Professional, efficient and friendly

Matt Johnsen provided excellent advice and counsel with very clear and complete explanations! The service was perfect and very quick and efficient!

Angel Pinedo was my service advisor and provided stellar customer service. My appointment was at 0700 and I got there a little early but once I checked in, I was quickly processed and proceeded to the waiting area. The waiting area was clean and comfortable with a lot of space to socially distance from others at it started to get busy with other customers waiting. A courtesy vacuum and wash was what I also needed with the snow and salt clinging to the vehicle. Thank you Angel for the great customer service and I will be scheduling my next service with you as well.

Excellent buying experience. Andy Naum , Client Advisor, is the consummate professional. Knowledgeable, responsive and helpful. The help continues after delivery of the vehicle. Any questions, give Andy a call. Seven cars have been purchased through BMW of Bellevue .

I came in too early for my appointment but another customer service rep was able to take care of me and as a result I was able to come in to work on time. They also provided round trip Lyft for free. I was notified when my car was done by 3pm. They are very professional!

Great experience, worked with Jennie and she accommodated all my requests.

Sales person and finance experience was excellent. Fast and efficient.

Fantastic service and check, I am grateful to Mr. Angel and the receptionist boy, they were very helpful and friendly.

Excellent customer service and dealership is very nice and clean, I would give Leonard 100% because he has so much experience and knowledge and make my job so easy and also I would recommend all of my friends make sure work with your dealership and Leonard is best assets for your company and I saw that he like his job because of Management is doing very nice work to make sure keep entire team happy.

Service experience great! Professional staff and great waiting area.

Fantastic service. Professional staff , took care of the service needs.

Nice place, but very limited availability of most of the models.

BMW of bellevue was amazing. I needed to get a car in december. Cody Simmons was the executive I worked with. He got the car for me. He got the car, gave me all the details and came in on a day before Christmas to ensure I got the car. Cody worked with Dorela Xherri in finance and helped the close the deal on time. For the experience I had , I will give sales experience a five star. The only reason I will put a 4 star is - BMW website information on what inventory is available and what is sold is not latest. It causes confusion on what is in transit , what is available. the 1.9 interest rate posted on BMW website is also misleading and puts the dealership in a difficult position to explain the customers when it changes based on market demand. Hope this feedback improves the inventory management and correctness on the website. Regards Vinod

Cody Simmons was fabulous in getting me the car I want. Dorela Xherri was amazing in helping me close the deal a day before christmas! Rock on! 5/5 for this. BMW of Bellevue could do better on the centralization of information for clients and availability of inventory on the website. so 4/5 for this. But Now , I have had great follow-ups on my first follow-up appointment.

My vehicle has to tow in due to overheated engine. I had to leave multiple messages to check on the status before I heard anything back from my advisor, Daniel Hunt. It was really frustrating! I asked for a loaner when my vehicle was towed in, but I was told I didn’t get that option because my car is TOO OLD !! After a week later, I received a call saying I will get a loaner since my vehicle was not ready yet ?! When I went to pick up my loaner, my advisor, Daniel Hunt was very unwelcoming and discourteous ! I was left at the pick up area for the loaner. The person that dropped off the loaner was very rude as well ! When I asked for direction going out to freeway, he impatiently replied “what do you want?” ! At the end, I figured my way out myself! After 1&1/2 week, I finally got my vehicle back ! Very disappointed experience, from top to bottom !!

BMW Bellevue always takes care of me and my car: whether the repairs are big ticket items or not. The new waiting area is spacious and clean, the service staff is always exceptional and I love how my car is always washed and vacuumed.

Saf is great to work with!

It was a great experience getting service done here. The people are knowledgable and respect your time. The servicing was done promptly, and without any delays.

Easy and no pressure transaction. Received more than expected for my trade in. I'm very happy with my new X5.

I can not share enough about how wonderful it was to have Bill as my service advisor! Although my car took longer than expected to repair, he was there each step advocating for me and updating me of the progress.

Brian Liu is a great sale. Very pleasant experience with him of leasing a 2022 X3!

THESE GUYS ARE BRILLIANT. ENOUGH SAID. I'm going to talk about my experience with Sales and Service (just one time). 1. The sales department is at BMW of Bellevue have some really helpful and knowledgeable, and more than anything very accommodating folks. I worked with Zack Singh who is a rockstar when it comes to making sweet things happen to your car buying dreams. He was a pleasure to work with throughout my purchase and if not for him, I would have probably looked elsewhere. I bought my car during the height of chip shortage (August '21) where custom builds were taking 3+ months. Zack, Corey and the team helped me get my custom order built (to the T per my spec) and it arrived less than 5 weeks after I put in my order. Did I say I was not harassed into paying any downpayment or token amount to hold the order for me? I think a referral from one of their repeat customers helped me here. I hadn't paid a dime until I saw my car in the flesh, so that's a huge cookie point. Delivery day - quick chat with the SA (Zack) followed by some usual documentation with the CFS (I did get a few things removed from the invoice, they did oblige). I was given the keys to my first car and off I drove. Zack has been pretty much available to me before, during and after car delivery and has been very helpful with the overall process (I'm already thinking about how I'm going to haggle w/ him for my next car purchase 😂). 2. Service - 4 months into my purchase I ran into something that just happened out of the blue - a flat tire during one of the snowy times of the year. Initially the service department denied my road hazard warranty claim for my tires. Couple of hours of research online and a couple of calls/emails with the service manager (Brian), they agreed to help me out and honor the manufacturer's road hazard warranty and replace it at no cost to me. Huge thanks to Brian and Saf for the quick turnaround and putting the car back on the road within a day, whereas otherwise I could have been stuck for weeks going back and forth about warranty. Again, the service team did not disappoint me and re-affirmed my positive experience with BMW of Bellevue. I would say overall, BMW of Bellevue is a one-stop shop for all your BMW needs - Sales, Service and everything in between. PS: I don't usually write long reviews, but I'm waiting at the lobby of the service center here and I figured I could beat the boredom and try to leave an "honest" review for other skeptical folks.

Not worth your time and money! The customer care personnel are so annoying and terrible that they tarnish the BMW brand. Never faced such low quality service from other BMW dealerships in the area. Very SAD!

I don't know if I can adaquately capture my experience with Bellevue BMW and/or my sales associate, Darrin Giefer. From the first time Darrin reached out to me with the possibility of purchasing my vehicle, I was kept informed of the vehicle's status and possible delivery date. Darrin is a car enthusiast who ensures his clients are are fully satisfied with their purchase, his assistance and the dealership. From the moment I walked into the dealership to pick up my vehicle, I was treated like royality, he was fully devoted to me, my vehicle and explaining the many features the vehicle had to offer. He was engaging, humorous, professional, timely and was full of stories and energy - he made the purchase an exciting and wonderful event. I would definitely visit this dealership again, from the sales department, to the credit department, customer service was first and foremost.

Expensive but service was good

Chris Toomey was great service advisor. He is very friendly and patient, and he communicates with me patiently any questions. Thank you!

Saf did a great job. He ensured the car was serviced efficiently and professionally.

Darrin Giefer at BMW of Bellevue is the absolute BEST! He was so patient with me while I perused my options. He worked with me for a few months and helped me find the best car for me. I'm in love with my new BMW, and so thankful for Darrin! He's amazing!

Good service from Olivia Chomthong! She is professional and has good patience!

The salesperson, Ashley was so helpful and very patient. This was the most pleasant car buying experience we?ve ever had.

Angel took care of the required service! Quick to communicate the status.

Darrin Giefer at BMW of Bellevue is the absolute BEST! He was so patient with me while I perused my options. He worked with me for a few months and helped me find the best car for me. I'm in love with my new BMW, and so thankful for Darrin! He's amazing!

Love this place, great staff

Quick and easy buying process. Loved the 4Runner and the no dickering price.

My car service and recall work went amazingly smooth. Check-in was quick, had a nice space to work inside while I waited and the overall time to complete was about half of what was anticipated / estimated.

Excellent customer service Great facilities

Great buying experience with John Lee. Mint Vehicle at a Excellent Price.

Recently I bought 2018 x5 xdrive 50i from BMW of Bellevue and scheduled a service to check the rattle noise from the tailgate. The issue's fixed and the service's great.

My experience is just down to the service department as I purchased this car new in Nevada. Saf and his team have always treated me well and the results have always been good. I make sure I go back to him when I need to interact with BMW.

The BMW sales agents are wonderful. He provided excellent service to us! However, when it comes to the Services Department, my rating drops from 5 stars to 1 star. I am giving them 2 with kindness during the holidays. We purchased a brand new BMW and received the car around Thanksgiving. Everything went smoothly and we saw the process from day one and were able to track the status. Recently, we damaged the charging door and ordered a replacement through the dealership. Not only did the part take a while to arrive, which we don't mind in the grand scheme of things, but more importantly we contacted BMW Bellevue many times with no response or update. Either no one picked up the phone, or they miscommunicated the information/status of the part we ordered. Today, before we headed to the dealership to pick up the part, we called to ensure that they have it on hand and ready to install. At first, they said they couldn't find it. Then, we called again and they said they found it and we can go pick it up before 7pm, so we immediately headed to the dealership to pick it up. Upon arriving at the dealership, we were told the part is actually in a different shop and still has not arrived. Which one is it? We asked the general manager for help, and he said there's nothing he can do about it. My warning to you all is to consider the service that comes after you buy the car. I am so glad we did not purchase the service package. The is the worst service we have experienced compared to ANY other car dealer in the Greater Seattle Area. If you want to buy a BMW, we heard that Seattle BMW has much better service and the parts are much cheaper (almost 10% less). Don't expect anyone to pick up your call or return your call. The management at BMW Bellevue is not helpful at all. If I had known this, I would not buy the car from this Bellevue location. I will tell all of my friends not to visit this location. At the end of the day, it was a simple request made difficult due to poor communication on management's part. It is disappointing that a brand with such great products is not supported by an equal level of customer service.

Behnam Sharyati is the best person I never had in my life I will put the car every year but I?m so lucky this time find Behnam at bmw of Bellevue I hope he will be there and help every year

Technicians were there in a snowy day the Monday after Christmas. Got the car done that day, at my urgent request, and communicated extremely well via text on needs of car.

Great service dept. specifically Angel. He is very helpful, responsive and caring. He’s a real pleasure to work with!

Un concesionario BMW de gran tamaño en Bellevue, buen servicio de atención por los agentes de ventas. Debe ser la temporada pero en Diciembre 2021 no había vehículos para venta en piso.

This is about BMW extended warranty I purchased when I bought my X7. I paid around $2500 for the extended warranty and maintenance up to 50k or 5 years. I made an appointment wit mileage of 49900 to get 50k service and had to wait for few days to take the car in. I drove to work daily and took the car to the dealership. When I got to the BMw of Bellevue, the mileage was 50250 and the dealership said they cannot honor the extended warranty since it is over 250 miles. It doesn’t matter whether you made an appointment with 49900. That means if you make an appointment you should not drive your car. BMW corporate person called me today saying that my doesn’t even need service until 52000 miles so dealer shouldn’t provide service anyway?? The service products they sell during the new car purchase look like scam. Nobody should buy the service products in my opinion. I would never buy BMW and would go with different car company. I will feel all my family and friends regarding their horrible customer service and the excuses they make.

2 call backs for a new set of tires, a real inconvenience

It is great experience for this visit, everything looks good to me.

Upon arriving, service was exceptional. Chris, our BMW representative met us at the indoor receiving garage and he walked us in and was able to get everything scheduled and even coordinated a Lyft to and from the dealership. Would drive an hour again to have our car serviced their again.

Was not greeted kindly when arriving - just processed in as a customer. Nobody showed us around or asked us if we needed anything. Person assigned to us had no interest in us or what we're having done with our BMW. Person assigned to us never even acknowledged the presence of my wife. Person assigned to us just printed out a list of repairs and checkups and simply said it's going to cost x amount without even explaining a single thing. Prices for work done were absurdly high. Everyone working at their desks all looked and acted extremely unhappy - bad vibes from staff. All that said, the work done was good, the technician video overview was great, and the facility is very clean.

I took my 2013 528i into the shop because it had a seized engine. All they did was charge me 2000 dollars to look at the oil and Say it was seized due to lack of oil changes. That year and engine had problems relating to the timing chain and there was a recall and a huge lawsuit because ultimately the engine would seize. My car had 65000 miles on it and I only had it for about 45 days before it quit. So now I'm out 20000 thousand dollars no car and shot credit because they weren't trying to look too deep into the timing chain issues because that would have meant they fix it. God forbid they have to come off with a new engine that's like buying a pack of gum for them. For me that was all my savings and now in debt and no vehicle got paid off because COVID and almost homeless. I would recommend BMW of Bellevue to anyone who has money to throw away and the customer service was not that great they were very short with me maybe because I Don't fit the Bellevue profile and Don't look like money.

Reece was courteous and respectful. He provided me with transportation to my home and back via Lyft. Informed me about the status of my car being serviced.

Service advisor Chris gets a shout out for the incredible customer service he has delivered to ensure I was compensated for the delays and also resolving potential issue of ordered tires being different from the specs of my X3. He is just very professional and excellent in customer service. Appreciate his efforts.

The salespersons are very friendly and supportive. They entertain each and every query of mine. They have provided very seamless experience starting from test drive, ordering a car (helped in building my own custom car and financing as well) to delivery. They took care of everything, and I don't need to do bother about any hustle from my end. To be specific my salesperson is Brandon.

great service, great team work and very thorough

Went in for a BMW recall service. Scheduling over the phone was easy in that they provided a way to call back. They even provided a free Lyft ride to where I needed to be after I dropped off the car. And, the service was completed earlier than expected.

Nothing but the highest praises for my experience at BMW of Bellevue. Ashley L. was amazing. We had a blast during my test drive. I knew then that I wanted to work with her and BMW of Bellevue to make this purchase and they did not disappoint. Ashley was very open, upfront in her communications which made the process that much easier. I am a huge fan.

They were a bit slow/unresponsive. Our car was in the shop for 6 days, and updates were less frequent than I expected. Basically the pattern was "we'll give you an update tonight or tomorrow morning." I don't hear anything during this time, and then I call to ask for the status next day afternoon. Finally I get a response in the evening. I would appreciate more prompt updates, even if it's just "still doing X, we will need the car at least another day" or "diagnosis is really slow now, we'll be able to give you an update in 3 days.

I had a pleasant experience being served by BMW of Bellevue. My service advisor, Leonard, is very helpful, friendly and accommodating, and gives me regular updates to the status of the work being done on my car.

Great working with Sahba!

I highly recommend BMW of Bellevue for buying a car! Everyone there is wonderful and super helpful. My sales agent, Cody Simmons, was excellent throughout the process. He went above and beyond in not only helping me buy the car, but also in helping me search and eventually find the exact car that I’d been wanting for over six months. If you come here to buy a car, I would absolutely recommend working with Cody!

My salesman Cody was so helpful and knowledgeable about my purchase. He made my purchase so easy. I recommend Cody and BMW of Bellevue to everyone. Thank Cody and BMW of Bellevue

I had an excellent experience with service team.

Great service and willing to work with you, tho they work fast. Ashley was great and very responsive to concerns and issues, helping to resolve them along the way.

Been there a few times. Good service and reps.

I got an X5 recently and my purchase experience was very smooth. The agent was very helpful and cheerful. I discussed most of the details remotely mostly over sms, so when i came in it took my just an hour to finish the paper work and drive away in my new car.

Great service from BMW, I’m really happy with their warranty, they took care of my car and explained me all the details, 12v battery was replaced at no cost.

My sales person Olivia is great, go find her if you ever need help at Bellevue BMW! The whole purchasing process was smooth and fast thanks to her and her team. 10/10!!

Wonderful people - kind and easy to work with.

I took my car in for service at this location, DO NOT GET YOUR CAR SERVICED HERE. This was one of the most unprofessional service experience I have had. 1. They scheduled me for a service, when I reached there, they said there is a recall on the vehicle and they wont be able to take the car in today and made me reschedule. They should have called me in advance to reschedule and not waste my time. 2. Next time I came in for my appointment, they had a loaner vehicle assigned to me. After taking my car, they inform me they are out of loaner vehicles and made me wait 40 minutes to get me into a rental. 3. Further, after my service, I don't see all the records in my service report. It does not list the brake pad measurements, the tire tread measurements nothing. Ive tried calling them multiple times to get my questions answered, have left about 4-5 voicemails with my service agent, called the manager and left voicemails but have not heard back for about 3 weeks. Each time I call them, they let my call go to voicemail. They have clearly cut corners during the service. Plus this is EXTREMELY UNPROFESSIONAL for them to not return any of the calls/emails. Further, I keep consistently receiving emails from the manager to post them a review, so here you go. UPDATE: They sent me some more records which says my back brakes are at 8mm. This is just incorrect. My brake measurement from my last records was 6mm. Either I’m gaining brakes as I drive or BMW Bellevue just didn’t measure it and just gave me some numbers.

Great and friendly service!

Speedy service, friendly and informative, arranged for ride home .

It was very smooth and easy experience for the service drop and pickup. Especially Michelle was great 👍

Ben is the best salesman there, he worked really hard to get me the car I want. If you are looking for a BMW to buy, Ben is the guy you should absolutely talk to first.

Excellent service from Alp Tanrikulu and I was very happy with the buying process.

Had a great experience buying from here and working with Nikko in sales. The whole process was very seamless and they were able to accommodate my needs to make this purchase happen. Very happy!

Excellent customer service, specially from sales person.

This dealership is unprofessional and will lie to you. Their mechanics seem to not know what they are doing. You will leave with your vehicle more messed up or not fixed. The service manager is rude. Whatever you do avoid this place at all cost or it will cost you! Unbelievable

Excellent Service, and the service advisors go above and beyond to make sure you're taken care of. Thank you Jennie

Good service and good people. I like it.

Recently had a recall service required on my X3. Whole experience was fine with only one glitch. Upon checking in, my service advisor Leonard, told me they had no loaner cars available. I thought this was odd since I had made the appointment a couple weeks in advance. Can't remember now what the reason was for this apparent planning error, but Leonard told me the dealer would pay for my transportation back and forth with Lyft. I Initially thought this would be a hassle and an inconvenience, but actually it was fine. Drivers came promptly , and delivered me without incident.

Simply because of BMW's professionalism and flexibility of the staff members.

Greeted me right away, and advisor took care of the rest...seamless experience...

Kristen, Andrew, and the entire sales and finance staff were amazing to work with. Extremely communicative and held my hand through the entire process. Made buying a car during supply chain issue surprisingly easy. Enjoyable experience all around!

My new car buying process was flawless, my salesman Cody was incredibly easy to work with and he went out of his way to ensure I got everything right. I would highly rocommend BMW of Belleive for everyone to visit and buy cars from them. I would also recommend Cody to anyone considering a BMW with the utmost regard. Thank Cody and BMW of Bellieve

Brought my x3 PHEV in for a battery recall. They identified 5 of my batteries for replacement but did not have the batteries. Now I have to do it all again. Seems like basic customer service to wait for the parts you will need to be in stock before repeatedly contacting owners to make appointments.

Very Professional and Knowledgeable Staff. My Advisor Aaron is a true professional and takes care of his customers. I am very happy with the service I get on my BMW 328I. Thank you and I will see you next time.

Good customer services!

What started out as a one day service turned into 6 days. I was given a rental as a loaner which was helpful. I feel that became an excuse to put off working on my car. The excuses I was given were insulting to my intelligence. I was told that a safety check was done and "everything was fine". Two days later I discovered the threads were exposed on one of my tires and it was a blowout hazard. I went back again to address this issue and asked for a different service advisor.

We purchased and have had our car serviced at BMW Bellevue since 2012. We have been treated with respect and given good advice from all Service Managers. Angel is our current manager. He is honest, caring, and respectful of our time and money and really cares that we receive the best service..

Excellent customer service. Work was done efficiently and on time as promised. Always a good experience. Compliment Aaron Weaver. He's the best!

It will be always an excellent experience with BMW Bellevue service. Kudos to Leonard for patiently answering all my questions and for providing great service.

Nikolay was great and honored my request of being in and out quickly. Great transaction. Vehicle is amazing.

I had a really smooth car buying experience given the current market. I originally wanted to custom order a car, but Nick, my salesman, found an existing unit in the pipeline that almost fully matched my spec. As a bonus, the unit did not have deleted features (cars made after a certain date have no touchscreen). Nick made the process as easy as possible, answering my questions promptly and offering all the help he could. Finance was relaxed and low-pressure, they were more interested in making sure I had a good experience than in selling me products for my car. This is my first BMW, and I am looking forward to many more.

Good at securing details of the desired car I am looking for. Offered follow-up by agent to understand my needs more thoroughly and an appointment to see the car if details matched up. Quick response! I bought my current car from BMW oof Bellevue and trust their reputation.

I love the experience. The last day could have been a bit quicker but overall I've loved the experience. Keino Patterson is super helpful and awesome agent to work with.

Darrin is very friendly from the moment I walked in BMW Bellevue. I did not feel any pressure from him during the time I was here. He tried his best to find a similar car so I can test drive before I decided which car I was going to buy. (You may feel odd for just finding a car for test drive. But if you were shopping a car during 2021 when chip shortage affects the auto industry and every deal ship' s lobby is mostly empty, you know what it means). Lots of follow up from Darrin after the deal is done. Very good experience.

Excelente atención

Brought in my BMW i3 two years ago while under warranty, asked them if a noise that had started was a problem, they test drove and told me that they didn't think is was a problem, but they could diagnose it for $190. Since then noise continued to slowly get louder until I brought it back in 2 and a half months ago. Told me it was the transmission $2700, i said fine replace it. A month later I get a call, not transmission, motor $12000!!! Only 50500 miles on the car 500 miles past warranty. Asked if there was anything they could do for me since I first brought it in 2 years ago with probably 30,000 miles on it and had asked about the noise, they just told me that it was no longer under warranty so there was nothing they could do for me!!! So they said they would just put it back together unfixed, I said fine. Then it took them 3 weeks to just put my car back together! Never going back!

Excellent customer service

Excellent service

It was a pleasure to deal with a straight forward dealership. And the one price makes buying easy.

Excellent advisor service I received at BMW of Bellevue. I had a charging problem on my 530e the other day, and I brought my car to BMW of Bellevue where I use to take my car to service at to check what was the problem. Saf helped me, and eventually found out the root cause was the fail charging controller. Unfortunately I just past my 4 years warranty less than 2 months ago, and the initial bill was close to 6K ( parts+labor ) to me if I decide to go for the fix. I discussed with Saf and explained to him my situation, the car was just a bit over 10K for 4 years time, and BMW for sure not going to have such bad quality on the parts and charge on his customer. Saf communicated with BMW, and luckily, Saf was able to get the BMW to pay for the controller and labor for me .. thanks a lot, Saf ... great service and help!!

Took my car in for regular maintenance. Everything ran smoothly. They strive for excellence.

Safeeullah was Awesome, he was very informative and Acted Immediately and always kept me Informed.

BMW of Bellevue is AWESOME!! Brian Liu practically read my mind when it came to what I wanted, and I drove away in an X3 that will serve my family's needs well in the coming years. He and the other sales agents couldn't have made my experience more enjoyable. Need a new car? Go to BMW of Bellevue!

All the experience, from booking appointment up to picking up the car after service was smooth and fast. Staff is very courteous and helpful. I will be coming back again.

Great service overall

Recently, Got my car serviced, Standard process, Take appointment, drop the car and then pick up. Somehow I found the service guy trustworthy and friendly this. Mostly, service was as expected, i was having a cigarette lighter issue, which they replaced with 5$ charge as the hardware wasn’t covered in warranty.

I had a wonderful experience buying my new 2022 BMW X3 with Cody Simmons. I have been considering a new car since last fall and I worked with Cody, who was very patient with me as I waffled on it. Since there were other things going on I deferred until this fall, and when I got in touch with Cody again he had the perfect car for me within a couple weeks, even during this massive supply shortage. I appreciated the lack of pressure on the situation, and I also felt like I was being talked to appropriately. Since they have low inventory and such high demand, I know they didn't need to sell me on this car, a lot of it was on me to decide if I wanted to wait another few months or just go with the best option in front of me. Since I was impatient, I just went with it, and it's been a great decision so far. I've only had the new car for less than a week but I really appreciate Cody checking in to see how it's working for us. I will say a major con with car buying is always the finance discussion. Being talked down to and wrangled into buying extra warranty has always been a pet peeve of mine, and I understand it's their job as the finance guys to do so. This specific part of the review is not at all directed towards the salespeople at BMW, just specifically finance. I felt like I needed to have my male partner there with me just to give me some backup, because I was not about to pay for warranty that I didn't need on top of the included warranty I was receiving. Maybe it just feels like a microaggression because I felt like I was being talked down to by the finance guy. I'm not holding it against the dealership because I understand this is a part of it. I will certainly send some of my friends and family to this BMW dealership when they're looking for new cars, specifically to Cody, who was wonderful to work with.

Very efficient and most respectful of my time. Chris, my service advisor was organized and ready. My car was ready ahead of schedule and there were no surprises with my bill.

*update* I ha don't purchased 2 M cars from BMW of Bellevue within the past year. Frank and Olivia have been amazing. Customer for life here! Came in for an oil change, transmission fluid, and rear differential fluid flush. First time bringing my 2008 M5 here. Matt Johnsen, my service advisor, was honest, professional, friendly and easy to talk to. Wonderful experience.

Professional, timely service

The new location is great! So much more room in the service department. Cliff was our trusted advisor for years but sadly he’s moved on. Matt is now our new advisor. He’s been great! He’s attentive, personable, gives updates and has gone above and beyond to find out info for me.

Chris was great to work with. Will be back.

great experience

This was our first service experience with this dealer. Since it was our car’s first annual service, it mainly entailed an oil and filter change and maintenance check. The service was extended by 2 hours because of a computer update, but otherwise, no issues turned up. The service advisor, Dan, called to let us know the car was ready and scheduled a ride for our return. My only complaint is that I would’ve expected all the paperwork to be printed out and ready to be reviewed and signed, but instead we awkwardly sat at Dan’s desk, while he printed and shuffled paperwork. Then when we went to get in the car we discovered it hadn’t been washed like we were promised, so we had another wait.

Outstanding knowledge & customer care in the service department!! This was my first time here & I am sold.

I really appreciate how thoughtful this Bmw location was. Everyone was really nice especially Terry! He was completely honest when it came to helping me choose which car I was gonna take home yesterday and I’m so glad I listened to him! Thank you guys!!

I have an excellent experience purchasing my 2021 BMW X5 from Bellevue BMW. My sales associate was wondering and the entire team was helpful and accommodating.

I always take my BMW to the Bellevue dealership service center and they never disappoint. Excellent service and attention to detail. I also needed help re-syncing my device to my car this time and they handled it super quickly. Highly recommend!

Everything was done right and on time!

The work was done expensively and on time. Oil change, power steering, and brake fluid flush. No so good. Who ever did the oil change and the power steering change and flush spilled fluid over the engine bay. The extraneous fluid got a mediocre cleaning effort. (My partner suggested that we take the car back because of the burning smell on the way home.) BMW asked us if we wanted a wash and vacuum; which sounded good. I said yes.......Now I know the car wash is broken, and please put the vacuum attendant on notice as they did not do their job. EDIT: Bellevue BMW did reach out (see response). A feeble attempt at best. I ran the car through the car wash and vacuumed it myself. Fluids have already burned off the engine. What is there to remedy? That really isn't the point of this post. The remedy is that Bellevue BMW just do their job and ensure that their employees are qualified and attentive enough to produce a product worthy of the rates they charge.

The service team was incredibly supportive and helped expedite the repair process. The cost of parts and labor is too high comparatively to other repair shops and that is why I gave 4 stars instead of 5.

Great staff. Knowledgeable and friendly. They made the process easy and stress free.

If you go, make sure you ask for Andy Matute. Guy was an absolute pleasure to work with and displayed his knowledge and understanding of the different vehicles. Worked hard to explain the differences of each car before I bought mine. 11/10

GPS and apple play stopped working on our 2018 X5. Called and scheduled appointment. We met Leonardo, he was very helpful and dealt with us with high level of professionalism. Our car was still under warranty, they reinstalled the software, even it took couple of days but he was sending us progress update about the work. We are very happy with the service. Thank you Leonardo.

Jenna Ly was incredible from the moment I walked in until I drove off with my new car. Not only was she professional but she was super personable. She never made it feel like a typical dealership only looking for a sale. She was invested in my wants and needs which helped identify the car I am now in. While I was waiting for the car to be delivered, she kept me up to date with emails and texts! She's still checking in on me to see how I'm enjoying the car and if I need more help with the tech! She goes above and beyond to help you out. If you're ever looking to buy a BMW ask for Jenna Ly! You won't regret it! (Of course the rest of the staff was amazing too)

love the free loaner and work completed was as promised😃

Very positive experience having warranty service performed on my car. My service advisors, Matthew and Jennie were both courteous and were knowledgeable about my M3. Would definitely recommend taking a car to BMW of Bellevue for warranty services.

When I went in to look for a new car, Nik helped me tremendously. He's a very patient guy, pleasant, and was very responsive to my questions and concerns. I chose my X4 M Comp. and I couldn't be happier with my car. Now, a few months later, he's still very responsive and has helped me with a small matter. I really appreciate his service. I would definitely recommend this dealership.

Very efficient service and attentive service advisor.

Reza is awesome!!!! He brought the car to me in Seattle just for a test drive. He went above and beyond to make this process easy as possible.

The only dealership, I will buy and service my BMW from. They are always friendly and have provided me with excellent service!

Wonderful experience. Car Service team is excellent. New building is commendable: award winner architectural model.

Long delays then I was disconnected

Seriously the worst car buying experience I have ever had. We only chose them because they had the exact car we wanted in stock. 1. The person who helped us literally has never done this before. All the information they gave us was incorrect. They did not know what they were doing or what the process was, and made the experience quite frustrating and confusing. 2. We waited for almost 5 hours just for the paperwork to be done. They said that "it should only take 30m to meet with our finance manager"; we waited for 2 hours for that step. No one checked on us or told us how much longer it was supposed to be. They were not able to tell us what would happen next; just "please sit here and wait". Everyone was taking their sweet time, joking around. 3. They will try to sell you all the protection package they could. Even though I already said I was not interested, the finance manager repeatedly questioned why and tried to convince us to pay them for extra protection. I would be so embarrassed to provide such terrible customer experience.

If I could give this place 10 stars ⭐️ I would. The service is absolutely amazing. I worked with Chris Tommy and he went above and beyond helping me out, thanks again Chris.

Brian L. snd the buying experience was fantastic! Thx again. Jerry L. and Antoinette.

We went here for a coolant leak and had an excellent experience with the service. Jennie was our advisor and she got the issue resolved very quickly, efficiently, and with generous care. She also made sure a couple other things were taken care of, at no charge to us. Definitely recommend going here for car services

Michelle was very helpful & efficient with scheduling my service work on my BMW X5. She kept me up to date throughout the process.

The maintenance department and Matt Johnsen it awesome!

Reza was a trusted advisor and helped us with our decision on finalizing a car. He was very responsive and knowledgeable. We felt comfortable as soon as we stepped in the showroom and that goes a long way for customer like me to decide. Thank you BMW BELLEVUE TEAM.

John Lee from Bellevue BMW provided us very detail information and options regarding to the new features, functions and the market situations of different types of vehicles, his customer service is friendly, professional and superb. I will definitely recommend him for his service to family and friends!

John Lee from BMW of Bellevue provided us very detailed information and options regarding to different car categories and market situations, he is very friendly, professional and amazing, I will definitely recommend him to our family and friends.

fast and good service !!!

Excellent cutermor service

Absolutely pleased with the attention and service provided to me at BMW of Bellevue. Best of the best! Thanks !! 10 out 10 Jennie Mao made me feel comfortable and made sure all my expectations were fulfilled 😁

Does anyone really *enjoy* buying a car? It can be overwhelming. Stressful. Downright exhausting. And for this former East Coaster who hates having her time wasted, it can consume upwards of a day if not more and who has the patience for that? I swear this dealership gets me. So I've been loyal to BMW since I walked away from an accident I should not have been able to have walked away from. My BMW saved my life. Five models later when it came to finding my next vehicle the manufacturer was a no-brainer. Finding someone who would sell me one who I trusted as much as my dealership back East though - that wasn't something I looked forward to. Silly me. For starters, did BMW of Bellevue offer me an extensive selection of cars, were they well (and transparently) priced, with sales staff that were knowledgeable and professional? Absolutely but, quite honestly, that should be table stakes for any dealership. And that will never - ever - be the reason I sit down to write a review. Know what is? The experience. Life is short. Especially with a big ticket purchase, if it isn't an enjoyable and comfortable experience, what's the point? And *that* is what made this car buying trip the absolute best of my life. Ely Samadi in financing listened intently to my needs - never imposing BMW's own and with zero pressure presented an array of options clearly so I could make an informed rather than pressure-induced decision. And then there was my sales rep Brian Liu about whom there are simply not enough lovely things to say. From making the initial appointment, to the way I was greeted and ushered through the entire process, I never want to buy another vehicle without him. His patience, guidance, and insight spoiled me. I am profoundly grateful to these gentlemen - as well as to their GM Corey Francalangia for nurturing a culture in which the customer's needs and comfort are obviously made central to the process. I've never felt so well-taken care of. The easiest, most enjoyable car-buying experience of my life. Much gratitude, BMW of Bellevue. Truly.

Won’t take my car anywhere else for a service. BMW Bellevue and specifically Milko provide wonderful customer service. They are professional, up front, and communicative. They are honest about what needs to be done and the time frame I should expect. Most importantly, they treat customers with respect. Thank you !!!

Bellevue bmw has the most wonderful service advisor named Jennie. She gets everything done with a smile 😀.

The worst experience ever. We live in Missouri, we paid cash for a brand new X5 in May 2021. This dealership shipped us the car without the title, collected Missouri taxes and 4 months later have not followed through on the documents we need to get our car license plates. They have extremely poor customer service.

Their customer service is always excellent and I feel confident in their ability to keep my 'Lil' Bob' 228xi running smooth & fast!

They have the Best customer service.

Bellevue BMW crushes the competition with their top notch customer service & friendly, knowledgeable staff. They treat you like they care even after the sale. It doesn’t matter if you’re buying a user base model or a $100k car, you still matter to these guys and I love it. Bellevue BMW is the automotive industry version of Nordstrom with being customer obsessed & that’s why I’ve decided next year when my lease is up, I’m getting another vehicle with these guys. Thanks Bellevue BMW for always going above and beyond! Zero headaches-ever!

Great experience buying 2 cars recently. Everyone was fantastic to work with!

I have nothing but positive things to say about BMW of Bellevue. I have been looking around for about 2 weeks for two (2) AWD vehicles for my teenage twins. As soon as I walked through the doors, I knew I was at the right place. I was greeted by several staff members, including one of the managers. I met with Alp Tanrikulu and Jenna Ly who both went above and beyond the call of duty to find the perfect used vehicles for my twins. After test driving the used 2018 X1 and X2, we decided on getting a 2018 Black X2 with M-Trim for my son and 2018 Oasis Blue X2 with M-Trim for my daughter. Since this was a no-haggle dealership, I knew I got a pretty fair deal. I did see some X2 and X1 "cheaper" at other dealerships and online dealerships such as Carmax, Vroom and Carvana, but they were not certified preowned. Being CPO was important to me and paying about $500 -$750 more gave me a peace of mind that the car was in excellent condition with an extra year of warranty, past the standard car warranty. The paperwork took longer than expected since I had to fill out paperwork for two (2) vehicles, but the Finance Manager was amazing. She guided me through my first BMW purchased and did not push any additional products on me. Overall, the entire experience was excellent. Both Alp and Jenna responded quickly to all of my questions & concerns and always made themselves available 24/7. I would definitely support their business again, should there be a need for another vehicle. Since I had such an exceptional experience, I am thinking about trading in my 2019 Outback for a used BMW with similar miles.

Hire a nice humble guy at your service dept !I was Michael Lawrie customer he resigned while my car was still in service. Everything took longer ( almost 3 weeks) very little people seemed to know whats going on, Last the guy who finally helped during the pick up was very arrogant.

I had an oil change and a brake flush. I also needed a new tire pressure sensor installed. I was told it would take a half hour to install the censor and an hour of shop time to program it. My car’s service was completed an hour quicker than scheduled. I feel I was way over charged for the service. If it takes an hour to reprogram a tire sensor you have a problem.

the car must drive over 8k miles or over 1 year after last sevice than I can get sevice for my car. but my extended warranty which I paid extra stop before 1 year and I did not drive more than 8k miles there for I can not get my sevice. after I discuss with sale people she agree to do the oil change. then reason bought the extended warranty is the sale man told us the 7th sevice will do a lot and it will cost a lot, but now I do not know what kind sevice I have missed.

Amazing customer service!!! 😃

Brian provides excellent customer service. He didn’t apply pressure rather was patient with us and there to assist when we made our decision to order our car. He let us drive test models to make sure we got what we wanted. Our car arrived earlier than expected and Brian was there to go over all the features with us! Thanks Brian!

service is consistently pleasant. Quality work thanks for everything. Chasity P is a very nice and patient on our service! Great facility and courteous staff . Would recommend it

The service that we received from BMW of Bellevue was awesome. Brian has excellent customer service experience. His explanation was sharp and clear, and his ways of doing things were so efficient that saved us a lot of time. We haven't had such a great experience of buying cars for a long time. Thank you Brian.

I moved from out of state and ordered the car beforehand. Zack got the car to the dealership via rush delivery and everything was ready to go on the day and time as promised. Very happy with his help!

Lots of vehicles to choose from. Excellent service from knowledgeable consultants. Andy has excellent customer service and made our car buying experience one of the best ones we’ve had in a long time. Thank you Andy!

I moved up from Los Angeles recently and BMW of Bellevue has renewed my faith in service! I arrived and Aaron was ready to great me and take care of my vehicle review on time. I was given the loaner vehicle within minutes, and I was back on my way! When it was time to switch back, it was equally seamless. Thank you, Aaron and BMW of Bellevue! When I do have a complication with my X7, I know you'll be there to make it all better!

I just bought my 2nd BMW at BMW of Bellevue. Love their team from sales to finance to service! Shout out to Jenna Ly for making this purchase a lot of fun!

Great Service, feel of human with dedicated sales and service agents. Team stayed late for me to complete the purchase and all paperwork for me . I would recommend this BMW store to all.

Very professional! Staff is very accommodating.

It was awesome experience. Staff was very friendly and explained car features and functionality very well.

Andy Matute was very knowledgeable and helpful in the decision making process of my car purchase.

Couldn’t be happier with the service. I highly recommend Angel. He is very professional and a really nice guy. He was on top of all communication about my vehicle. 5 star service

My tire "insurance" covered the replacement tire and labor except for the $50 deductible. Work was completed on time and my service advisor kept me informed along all steps of the process. The on-demand Lyft car service from/to the dealership was very convenient. My car was returned to me freshly washed. Have always had good experience with BMW of Bellevue dealership - both sales and service center.

It took 40 minutes to schedule a simple service appointment. The people I talked to did not know the services that could be provided-they sent me elsewhere when they normally provide those services. And this is the best. The complaint I shared with them has not gotten a response.

My service rep. Michael did a great job handling my appointment when he was suddenly faced with a shortage of loaner cars! He also did a good job explaining my extended service warranty and other details of my X3 service.

Overall the service is consistently pleasant - my service contact Michelle is very responsive. She arranged a next day service appointment, continued to give me updates through SMS to keep me updated with car acceptance, issue, and approval to proceed with the fix. I feel really good being well taken care of. Michelle also texted me for a quick follow-up the day after the service. My car runs smoothly after the batter fix, thanks!

Very good service! Christopher is a very nice and patient on our service

Great. BMW of Bellevue is a beautiful facility. Super easy to work with and felt very safe with their health precautions. I got most of the info I needed online before going in. Then it was a simple test drive to make the decision. Bing bang boom.

A flat tire? Not the first in ten days but the second!!! Who would have thought this could be a fun experience? The BMW staff, Aaron and Michael clearly shows exemplary professionalism, delightful caring and concern created a heart warming experience!

We had an excellent experience with John Lee at this dealership. We made an appointment through the Costco Auto Program, and though we originally started out with another sales agent who then moved out of the state, we completed our purchase with John. From the get-go we knew he was going to be a top-notch person to deal with. He was friendly, professional, transparent, and clearly wanting to do his best to make our experience positive and memorable. The stereotypical smarmy, know-it-all car salesman—this is exactly what John is NOT. We hope BMW Bellevue knows that they've got an A+ person in John Lee, and that he is the kind of sales professional that will best represent their business and their brand. We love our car and look forward to many future dealings with John at BMW Bellevue! Also a shout-out to Alex, the BMW Genius, who gave us a great tutorial on the car's features! We hope to see him again when we come get the plates. I'm sure we'll have a lot of questions by then! 😁

I bought a new M8 Competition from BMW of Bellevue in 2020 and recently came back to buy a new X7 for my wife. I was surprised how disinterested they were in working for repeat business. The salesperson didn’t like my counter offer, showed no interest in meeting me halfway, and kept saying “it’s just business” as he let me walk out the door. I got an automated email asking for feedback, but never heard from a human again. I guess BMW of Bellevue has more customers than it needs. Anyway, I took my business to another BMW dealer in the region. I got my price (which was super fair), got my X7 build slot, and was very happy with the experience. Probably best to avoid these big corporate AutoNation dealers in the future.

Took the car for a test drive, and it checked out fine. As we finished, and got out of the car, we discovered a problem with the locking. Alvin, our sales associate, and BMW of Kirkland got it fixed and fitted four new lock actuators, and we got the car at exactly the same price, everything checked out and working properly.

Service was excellent, Rep made sure I knew what was being done and the service was done fast. Quality work thanks for everything.

Over all great experience. Our sales reps were super engaged and helpful. The financing of the car was laborious and a bit frustrating. The experience could have been more streamlined and clearer.

Great salesman who was helpful and professional. Easy buying experience. The dealership was gorgeous!

Courteous service advisor and very responsive through a frustrating repair

BMW of Bellevue has the absolute best service department. Jennie is my advisor and she's wonderful. Service is thorough and presents options well.

Had a great experience here. And they continue to support their product even after the sale.

Michelle Irwin was my service advisor. Very professional and knowledgeable. I really appreciated her extra effort to find a 4th tire for my X3.

Great customer service. Upsetting how there are never any BMW loaners

I liked how they ran all the information and got the numbers before I ever came. They told me the car payments if I decided to buy the car. They scheduled a test drive. Everything went so smoothly that I forgot I was buying a car. I told them I liked it and the next day everything was all ready and all I had to do is sign and drive. Everyone was so nice. The finance manager, Dorela, was amazing too. I would recommend BMW of Bellevue to everyone buying a car, I've never had a better experience and I've bought a lot of cars!!!

Aaron who helped me was first rate. Great at explaining the problem and fixes.

Very friendly, sincere, and thorough. They went out of the way to help me with a disaster that I was going through with Michael's Toyota and they did everything to compensate their mistake. They went way above and beyond what a car dealership would do. I recommend anyone who is buying a car to put that experience in their capable hands. I am so pleased at how they treated me and with the car they sold me.

Despite making the appointment late, BMW of Bellevue got my X5 in next day for the annual service. My service rep, Leonard did an excellent job of keeping me informed throughout the process while I waited at the lounge.

After payment there is zero communication on my title - I?m literally waiting for them to mail the title to my DMV so I can register my car. Once they have your money. It seems like they don?t care.

context: service: My customer experience here has been on an upward trajectory over the last few years, particularly after they moved into a large new facility that made life better for all concerned. I sense a real commitment to supporting their customers and it is appreciated.

Despite making the appointment late, BMW of Bellevue got my X5 in next day for the annual service. My service rep, Leonard did an excellent job of keeping me informed throughout the process while I waited at the lounge.

We bought BMW X3 last week from BMW Bellevue. John Lee and Sahba Masoumi did very good service and offers. We are very happy and appreciate them.

not a fan of the customer service & lack of communication from this dealership...drove 2 hours to be there for 5 hours!! wasn't even financing and that took 2 hours :/

Providing Lyft service is a big plus. Also, I like being able to have a ?genius? help me.

Everyone was very helpful. Reece made sure the car was well taken care of.

Great experience. Staff were very professional and not pushy.

It was my first visit and I was so pleasantly surprised. They service associate was friendly, helpful and always answered promptly when I asked a question throughout the day.

Took longer than expected because last time they made mistakes with the oil filter

My rep was very helpful and resourceful. He went out of the way to provide a solution for some scratches on the car which was beyond his call of duty.

Modern dealership, not much stock like in most places right now but luckily the car I was looking for was available. Easy trade-in of my old car, and I drove off with the new car the same day. Friendly staff.

Great service, Jennie Mao went above and beyond providing service

Not one person approached us to even say “hi”.

Jennie, my consultant went above and beyond with regards to communication and solutions. I couldn't be happier.

I brought in my car due to the adversiment on the dealerships website with a 25% off but when I was billed, the final bill stated that there is a cap on the amount to be discounted. I was not made aware of that and neither did the ad state about the cap. Also, even with purchasing electronic warrant on the car, a button replacement was nit honored, and ruled out as customer fault.

Angel was great to work with on my Recall of my 2006 M3.

Nikolay Sukhov provided an outstanding purchasing experience... Initial outreach, providing inventory specifics, initial offer emailed prior to test driving to help expedite negotiations post test drive (no high pressure sale tactics), and getting us through the purchasing process as seamless as possible on a busy Saturday evening. Highly recommend Bellevue BMW! We had a great experience overall and appreciate Nick?s overall approach towards customer experience and respect for our time throughout the process.

Amazing customer service and great environment

Abby was my Service Advisor when I visited for check engine light and oil change. She was professional, personable and represented what I look for in a SA. She kept me informed of the work being done and had my vehicle up front and ready to go when I arrived. She’s been the best experience I’ve had at this dealership!

Mr. Keino Patterson was very pleasant to work with. His professionalism and knowledge showed me he leads by example and I was in good hands. However, I was not happy with the cleaning of my vehicle. The day after the purchase I went to to an interior cleaning and found dog toys, water bottles and excessive dog hair all throughout the carpet and the vehicle wasn?t cleaned when I purchased it, just a quick tire shine. I feel this area needs improvement.

BMW of Bellevue was extremely professional in each department including sales and service. I purchased a used 3 series which ended up needing service 2 days after purchase. The vehicle was high in mileage, so it was prone to needing repair sooner or later and the service department ensured everything was paid for under warranty in a timely manner. I was given loaner vehicles to no charge to me and ended up getting a new engine with no costs to me at to include 2 complimentary oil changes. Each representative I worked with was thorough in making sure i was updated on the status of my vehicle and making sure all my needs were met. Mike worked with inspectors to ensure I got the right parts and everything was covered under warranty. Reese made sure everything was noted correctly on my paperwork and all services were taken care of. I highly recommend business with BMW of Bellevue.

Outstanding and friendly service on my 2019 i3. Waiting area and show room were lovely and spacious.

Sale is pretty much straight forward and no negotiations on price , it’s what it is basis and people show professionalism with respect which is what customers expect with a professional and highly regarded auto sales company. All people I dealt with for my 2021 X-5 , Zackarey Singh sales, Sales Mgr Abdul Balouch, CPS Mngr Elgar Samadi, were awesome and outstanding in getting me out with the vehicle in no time. They are busy but at the same time these Managers really care about any shortfalls you feel or experience during the prep for paperwork and releasing the vehicle. Highly recommend this fully loaded executive vehicle X-5 with a hassle-free deal with the gentlemen I dealt with!

Gets crowded in the morning on Saturdays but staff was really good at checking in customers. Overall great service. New location is better with wide space and easy access.

I'm not really able to answer all of the questions at this time. I was unaware of the scope of items that I was required to have completed for my maintenance appointment. I felt like I was ambushed by my service rep. She rattled off the different items without any explanation and at times scared me - especially when she told me about my tires. I had no idea what the little gizmo she used was to tell me that I needed four new tires. I could go on with this evaluation, but I'm not. I'm still in shock.

I had a great experience with Sarah Bayou. I connected with the dealership first because I had been looking for a specific car and when I found out they had it. Sarah did the leg-work of taking pictures and confirming it was what I wanted. Then she held the car! That is something special you don't get just at any dealership. I came in a few days later and made the purchase. They truly go the extra mile and Sarah was outstanding!

Very helpful New facility and staff way better than old place

The service team is always excellent whenever I go for service. The service team is very knowledgeable and good to work with.

Aaron was professional, courteous, and very responsive to all of my questions. I was impressed with the quality of BMW Bellevue's Service Department. Aaron is a 10 out of 10 on my books! Thank you, Aaron, and thank you BMW Bellevue for the top-notch service. Sincerely, RM

My service advisor was Angel Pinedo who was extremely helpful and professional. He called me several times during the appointment to keep me informed about the status of my service. I really appreciated his professionalism.

the service team at Bellevue BMW did an outstanding job of taking care of me and my car. I feel like I have a brand new car now.

very professional and customer service oriented.

It was a good experience overall. I was able to schedule same day online and had a nice reception and wait. There was a hiccup that I had to come back for which I was told that was caused by faulty diagnostic equipment on their side. That being said, they couldn't have been more apologetic and accommodating to me coming back and very quickly gave a white glove experience to get me resolved.

Great experience and great service I would highly recommend. Ask for Angel in service he treats you like a valued customer

I recently got the 2021 X6 M Competition from BMW of Bellevue. My Client Advisor was Andy Naum who was very professional and helpful the entire time I was there. I was turning in my 2019 M550i and upgrading it to the X6 M Competition, Andy and the Finance Manager, Elyar Samadi made the whole process very quick and easy. It was my second time working with Elyar at BMW and he was equally courteous, respectful, and professional if not more this time. I highly recommend BMW of Bellevue if you are considering the purchase of your next car or trading in as they have an amazing selection of cars, including special editions that are hard to get by at regular BMW dealerships. Absolutely love their new location.

Bellevue BmW did a great job communicating services needed and the costs before starting and finished my car on time

Efficient , salesman, John Lee, was professional and knowledgeable in the transaction.

Could not have been more pleased with the helpful attitudes and the fast and efficient service. Would be the go to place but for the geographic distance

Fantastic people...fantastic service....fantastic product!

Great facility and courteous staff . Would recommend it

The service is outstanding

Since BMW changed to Auto Nation my experience is unacceptable. Your Service Adviser could have been replaced with a kiosk for all the help he was. The way Auto Nation charges for service is through the roof. BMW used to be concerned with satisfying their customers, now all you get is a canned explanation of of how you charge for each item billed to the customer.

Michael was exceptionally accommodating and my car was available in record time.

Shopping for a new car during the pandemic was an interesting experience as every dealership was severely short on supply. I having a poor experience with a competing car brand, I found myself at the Bellevue BMW dealership. Darrin G. was a class act who helped me better understand the difficulties that all of the dealers were facing, explaining the shortage of supply, and level setting expectations. He then helped me select the exact car that I wanted, and negotiated agreeable financial terms. I picked up my new X5 last week, and couldn't be happier with the overall experience, minus the waiting time, which during pandemic could not be avoided.

BMW of Bellevue recently helped us get the entire fuel system repaired on our 2014 X 5 35D when it failed. Bmw knows this is a flaw that can occur with these diesel engines which otherwise work incredibly well. Total fuel system replaced in less than three weeks!

These guys were so nice and professional I asked for a job.

Cody is the man. Facilities were clean and welcoming. Would head back after lease is over and repeat.

Chris Toomey and his boss Randy made sure all our needs were met. They were pleasant and friendly. It made you want to do business with them.

Went to get coolant system fixed after having over heating issues and my coolant light kicked back on the day after getting my car back

My Sales Representative Jenna Ly was/is awesome. Jenna answered every question I had and got back to me in a timely fashion always.

I recently got my BMW serviced at BMW of Bellevue and the service was fantastic. My service advisor was super clear in what needed to be done with the car, and called me as soon as the car was ready. Most importantly, I did not have to wait long for my car when I returned to the dealership.

Our experience in shopping with Alvin Eklund at Bellevue BMW was most enjoyable, and we look forward to many more opportunities of doing business with Alvin. What a wonderful, well informed, respectful, and kind gentleman. We were very fortunate to have his knowledge and experience with BMW cars.

Really did not enjoy my experience, grossly under quoted for the service. Customer service was very cold. Took nearly 3 hours and coffee machine was broken.

BMW Bellevue made my service trip easy and enjoyable. Did everything promised, on time, on budget.

A very easy car buying experience. All the people I talked with were friendly and most helpful. Love my new car

Great customer services! Terry Yinn made the deal go through smoothly with professional experience.

The team at BMW Bellevue is just phenomenal. Great service and super friendly employees. I highly recommend them. Big shout out to our fantastic service advisor Jennie Mao. She rocks!!

Angel has been our service rep for the past few service calls. He has always been helpful, informative and responsive to us and our needs.

It was fast and convenient. The environment is comfortable, and during my waiting time, I was taken care of well. I think I would continue to choose it as my service provider.

Good they offer a 5 day return policy because I used it buying a certified used vehicle. The sales process wasn't honest both in sales and finance. They didn't listen to me on a key feature and told me the feature was not good. My reseach with the BMW genius line and others just after the sale refuted that. I found the vehicle I wanted with the feature elsewhere. They did efficiently process the return! Nice to have that 5 day window.

My service experience with service advisor Aaron was very good. scheduling was very easy and their service loaner through Enterprise onsite was very convenient. Their new location and showroom is a sight to see, so much eye candy.

Pleasant and easy. Everything went very smoothly. Thank you.

Good service , clean and big showroom , good location.

Typical oil change, was disappointed that a future oil leak is going to cost so much to repair, but at least they warned me and gave me a heads up to keep an eye on it

I had a wonderful experience. My salesperson was Jenna and she was outstanding. This is my 2nd purchase from BMW of Bellevue.

Prompt, clean, friendly. Nice comfortable waiting area. Nice show room. Cleaned car before returning. Overall pleasant experience ?

Air bag recall Oil change Radiator fluid change Rental car

Friendly, helpful and timely response sales advisor makes all the difference! We had another choice with Lexus RX450h.

Wonderful location, amazing amenities and super safe relaxing place to wait for repair work.

Paid $670 to replace a seat belt receptacle that costs $67 online and probably takes five minutes to install.

2 weeks ago to buy my first   2,019 X3 per-owed  BMW. The salesman Simmon was the one who helped  me to pick a BMW. It only took 30 min to do the sale. He told me I could call him if I had any problems with the car. When I took the car home I realized that land departure roming is not working I called him and left him a message to give me a call back and he  didn't even answer my message. I thought he was busy  or had a day off . But it's been a week now and he has not called or tried to fix the problem.  now the dashboard  is glitching so now there is another  thing wrong with the car I called   him again and he ignores my calls and message. he was nice at first but after the sale it was like a whole different person . I shouldn't  have to leave a bad review  but I don't  know what else to do I am hopeing  someone  for the dealer ship helps  me solve  the car problems . I have to drive to  2 and a half  hours to Bellevue just to try and fix the problem . I think that  as a customer  I don't  deserve  this kind of service. It's made me feel helpless. Surprisingly, this dealer blocked my review on their website. Ridiculous!

Scheduled maintenance. Cordial, helpful, gave me a loaner car, cleaned car before returning it.

My experience was excellent since we son work there . All of them were very friendly and helpful.special thanks to Elyar who went extra miles to make this deal final. I would recommend my family and my friends to this dealership.

Service warranty and "check up"always completed quickly with a smile. The waiting area was relaxing, car returned washed and ready to go. Great Customer service staff!

Excellent service - my advisor was Reese keep me informed throughout the process with updates.

Quality service repairs. Up front pricing. Loaner car or transportation to and from dealer

Had a good experience with 40K service

Great - easy to schedule and get in and out of. really appreciated the loaner vehicle and there was no hassle at any point.

Service coordinator was very thorough. Kept me up to date each day. Timing was as promised.

My advisor was great. Mr. weaver deserves a bonus for his hard work. He kept me informed every step of the way while my vehicle was there and I couldn?t have had a better experience.

There was an issue with SOS service, it was mentioned as battery replacement. It's done and there there is no issue right now. But, I don't understand why my driver profile, radio presets and even driver seat position is deleted to replace a battery. Service staff should be using another profile other than mine.

Since I bought the my x1 from bmw Bellevue few years back. I?m very satisfied with all the service I got from here.

Michelle greeted me immediately upon pulling into the service garage. She was professional and polite. My 1st oil change on my X5 M50i went quick. Dealership has a big waiting area that was very clean. Nice new dealership location and buildings.

Service adviser Matt was great! Knowledgeable and extremely helpful!

Great service department and deliver on timelines and expected costs. Chris was great in answering and delivering on any questions or requests. Mark

Great customer service! I was able to make an appointment and have repair done within the week.

Great experience would recommend this dealer for your service.

Great experience at this dealership. They transported car from Texas to Bellevue. Very satisfied with customer service.

Great customer service! Chris was very nice!

Andy was my salesperson. He is very nice and professional. Along with the whole BMW-Bellevue team. I would highly recommend this place!

Felt very rushed to purchase the car. After sales, there was no one to walk us through the features of the vehicle. They lost the 2nd key for the car & in spite of multiple follow ups, there was no response. It’s been more than a month and I still do not have the 2nd keys. This is a brand new car, but the service felt 2nd hand. I owned a Lexus and there is no comparison to the service & support provided there. Totally disappointed with BMW.

What a remarkable experience we had at Bellevue bmw due to the exceptional abilities of the entire team but especially Terry. He warned us that the 2nd car we drove would end up being the car we wanted, he was right even though we drove a variety of luxury cars from a variety of dealers. Everyone at Bellevue made us feel welcome even though it was the end of the quarter and they were very busy. Bellevue has a customer for life!

It is truly tragic having experienced first hand the personal discrimination as a Hispanic American with BMW of Bellevue!

Had a fuel pump malfunction and had to service my vehicle ASAP. My service agent Jennie at BMW Bellevue was very accommodating, understanding, and made sure my “not-so-good” Friday got better at the end of the day. There were no available loaners to start with and she made sure I had one to go home with. Jennie updated me on a regular and prompt manner with my vehicle status and was helpful with recommendations when I had a concern. She was very attentive and knowledgeable about her job. This is my first time under her care and I love it.

I had my first oil change for my new car I purchased there. While they didn’t have my appointment on file when I got there which was concerning, they quickly rectified the issue and provided very timely and great service! Thanks!

Friendly, low-pressure, easy experience.

Customer service experience was absolutely outstanding. Chris was very thorough, accommodated all my questions, and followed up on telephone and email very professionally.

I brought my M235i in for oil change and overall checking of the whole car. Leonard was my service rep. I felt like I was talking to a used car salesman. Although he was cordial and kept me informed on the progress on my car, he acted like he was in a hurry to get me in and out. He spoke extremely fast and did not explain satisfactory the results of the car inspection without me having to ask again what he was trying to say. I felt slighted and just a number, not a paying customer who would come back for service again.

New location. New building. New attitude. I was pleasantly surprised. I bought my X5 used and had it serviced at the old Bellevue location a couple years ago. It was such a bad experience for so many reasons, I said I would never go back. I received a recall service notice and had been dreading taking it in. Nate was my CSM at the new location and he was friendly, efficient, kind and helpful. They gave me a loaner car and I was in an out in 20 minutes. A positive experience in every way this time around! The only reason I gave it 4 stars was the lingering negatives from my first experience.

Best experience ever it was simple quick and free I almost even got a new car

I found my sales rep Andy with AutoNation's BMW - Bellevue, WA location VERY respectful, helpful and kind. As a younger person with somewhat limited life experience when compared to myself, Andy displayed a maturity that got my attention. He listened to what I had to say and then acted. He didn't cut me off nor was he pushy. I greatly respect that and it speaks well to the managers who hired him because they must've recognized that quality as well. I've already sent replies via email inquiries from management/sales stating the same. I'm doing so again here for AutoNation customers or management review. And my overall experience from other managers and staff was pleasant, professional but also "fun". For all the car buying experiences I've had, this rates as the most "enjoyable". I wish Andy and the rest of the BMW Bellevue sales and management team the best for the remainder of the 2021 sales year. Most sincerely and humbly, James Ross

Great experience. No issues, however no one was at my vehicle and keys were left in ignition. No one checked if I was the owner as I climbed in. The key ring had some sort of device attached. I had to remove device/dealership property from key ring and track down a service representative to give the device to. Just a bit of confusion at the end. Otherwise great service.

Great buying experience. We ended up buying the car in 2 days.

customer service excellent communications!

Brian Lui was our great sales rep. All questions answered, all paper work and car was ready when we showed up. Test drive and off to finance department for a quick and pleasant paper work final signing. Very good overall experience. Beautiful new dealership building!

Brian Lui was a great sales rep to deal with. Answered all my questions and had all paperwork ready. Was in and out in record time. Very nice and new dealership building. All personnel very helpful. Sure would go back and recommend dealership.

Very Happy with the service

I brought in my 2017 BMW 530i for a fasten your seatbelt indicator malfunction. Basically, the indicator went off even though my seatbelt was fastened and there was no other passenger was in the vehicle. The service professional basically drove my car for 20 miles and reported that they could not reproduce the problem. I was extremely disappointed with their report because I was able to discover that this is an issue with the body weight sensor report by several owners on the internet. I was expecting that they had better tools to diagnose the problem than just having to drive my car for 20 miles. The service consultant asked me if I still wanted my car to be test driven for another 100 miles to further diagnose the problem. Of course, I said no. At the end, they could not resolve the problem and it is still happening from time to time. I honestly thought they just wanted me to go away since it was a costly problem to diagnose. As an owner of a BMW, I was extremely disappointed because this problem comes and goes from time to time.

Excellent service. They also provided transportation to home and back

My experience with BMW of Bellevue was superb in every way. My sales associate was thorough and responsive and informative. The facility is gorgeous and everyone was pleasant and helpful

The buying process was really easy and they helped me. I also purchased an extended warranty from the 3rd party company that AutoNation strongly recommended me because even tho they said the car has no issue when they were selling me, I had to go down for repair twice in 6 months. When I was purchasing the warranty I was told that my car will be covered bumper to bumper with no exceptions however whenever I have an issue that needs to be fixed I always hear that the warranty will not cover that part and so I get frustrated. Each time I had to go to dealer and talk to 3 - 4 different people to get my car fixed. I wish I was informed about it when they were promoting the warranty to me I might not even purchased then. Now I'm so nervous that if I have something wrong with me car again I will have to fight over it again and it's stressful. Overall the people working there nice to me and try to work with me each time.

Nicest dealership in the state. Great customer service from everyone in the service department, especially from my advisor Aaron W.

I set my appointment, they took the car on time and asked if I wanted any other checks to be done while in service. I asked about how long the recall should be and then took a seat for about 60 minutes. Car was returned on time, washed and ready to go. Thanks BMW of Bellevue!

My 12 year old X5 diesel developed a major engine issue that would have cost 5K to fix so I sold it to autonation nor a nominal amount and replaced it with a new X5. Sales personnel (Alvin Eckland) has worked with us on our last 3 purchases at Bellevue BMW and is an excellent and trustworthy sales rep. Well informed and helpful and steered us to an appropriate car fr our needs. He was also helpful in making the buy versus lease decision. My only critique is despite an appointent to pick up the new car, we had to wait for over an hour to see the financial person to close the deal. It would be helpful to block time with the financial services group when there is a fixed appointment to close a deal to purchase.

The service is prompt and the representative is professional. I am happy with the work.

Great service and personnel. My service specialist Aaron was very courteous and knowledgeable. I needed a ride to get my second civic shot and he had the ride there in 5 minutes. Aaron gave me an accurate estimate as to when my X3 would be ready and he was spot on. The new facility is terrific. 5star service all the way.

Outstanding service - thank you!

I went in for a Taketa airbag replacement this was free to me. Angel Pinedo took care of everything. He showed me where everything was at the dealership so I could wait comfortably. He said he would also have my car washed and inspected at no cost to me. Car was done early and he brought a couple things to my attention to check into. Well done BMW of Bellevue.

Excellent! Service specialist Aaron was a joy to work with. I needed a ride to get my second COVID-19 shot and Aaron made such great arrangements that I didn?t even wait 5 minutes and the ride was there. He was very knowledgeable and courteous and gave me a very accurate estimate as to when my X3 would be ready. Five star service all the way. The new facility is wonderful.

Thank you Angel, you provide EXCELLENT CUSTOMER SERVICE!!! I appreciate your help !!! Thank you!

Excellent service experience , they performed a recall repair

If you are in the market for a new or pre-owned vehicle we highly recommend you take the time to visit BMW of Bellevue and ask for Terry. He is knowledgeable, professional and genuine...a rare find in the sales industry. We never felt pressured into buying something we weren’t ready for. Also, Ely in finance made buying our X5 simple and easy. He did not try to sell us add-ons we didn’t need. He took the time to get to know us and our auto usage to suggest items he thought would benefit us. We were also impressed with the sales manager, who we first spoke with to arrange our appointment. He had the X5 we were interested in sanitized (due to Covid) and ready before we arrived. For the first time ever, we drove home in our new vehicle, confident and happy with our auto purchase. We will definitely be back to see Terry when it’s time to trade. Thank you all for making our visit a pleasurable experience.

Excellent sales person, manager and finance consultant. (Terry, Ely ) Excellent and very professional people to work with

Shout out to Mr. Salim for assisting us on our 3 series first service. Thanks for having him. Great job Team BMW of Bellevue! I’ll be coming back again for any future services.

Great service. I went for my e46 M3 airbag recall. Took less than an hour.

Great and friendly customer service, Aaron was amazing

I took my 2013 X6 and for an overheating problem the other day and I have to say they did a great job. Nate Tuttle in Service really went out of his way to make sure that I was taken care of. I had a loaner, the repairs were performed to my satisfaction, and that my experience was just great. Surprisingly, there were some opportunities for BMW to cover some of the cost of my repairs and Nate and BMW of Bellevue were quick to leverage those to get me out of there at a reasonable price. Much appreciated!

I noticed the leather was cracking on my X5's driver's seat, above the power controls. I set up an appointment and was assigned Angel Pinedo as my service advisor. From start to finish, Angel made sure to take care of everything and the process was very hassle free. Angel took a look at the issue together with the shop foreman, and confirmed that it was an issue resolvable with a warranty claim replacement seat cover. He filed the claim and had a loaner BMW 3 series for me to use in the meantime. I picked up my vehicle the next day. Thanks Angel! Looking forward to future visits.

I won?t go back there again, period. And I won?t recommend anyone else going there. I guess if you?re one of those ppl that don?t know anything about anything, then this place won?t bug you. But if you have a problem with watching a sales guys put his shoulder to your door to try to ?fix it?, or don?t like being told that they will order your part and it will be here in a week (and you have to call three weeks later to hear that they got your part, didn?t call you, but sent it back so they will have to reorder it again), then stay away from here. That just a small list of things that went wrong as I was buying my Audi from them.

This dealership in Bellevue did an excellent job of not only serving my vehicle, but thoroughly cleaning it as well. Michelle , my service adviser, was amazing, professional, friendly and very helpful.

I purchased my new car two years ago from this dealership. I was impressed with the customer service at the time. I continue to be impressed as I bring my car in for service. All Covid safety precautions are in place, excellent communication and quality services.

Jennie was fantastic had everything ready when I arrived and also picking up my bmw was a breeze her people skills was over the top

Exceeds expectations as usual for BMW of Bellevue

Angel very good service

Leasing a vehicle and took it in for oil change and maintenance. Promptly greeting when driving up. Somewhat of a wait to talk to a representative due to sick call but that was out of their control. Great service from the representative who actually did me a favor and power washed my mats himself! Thank you!

Sales person, Brandon Padilla, knows his cars. Bright, new dealership. Everyone welcoming, educated, respectful. Start to finish, ease and perfection. LOVE my new car!

This was my first time in the new facility and was very impressed. My service person, Nate was helpful and courteous. I like the change of having the whole transaction (payment) done with one person.

This dealership in Bellevue did an excellent job of not only serving my vehicle, but thoroughly cleaning it as well. Leonard, my service adviser, was professional, friendly and very helpful.

As always, best experience! And a superb service advisor, Matt Johnsen!

Great customer service and very clean environment 👍👍

Service was really well. Loaner car was provided for the long duration of the repair. On top of my scheduled maintenance, they found my oil pan was leaking and suggested replacement. When providing me the price, my service technician failed to re-quote the new total and I was extremely caught off guard by the new total; as I assumed the price that was quoted was my new total with the new repair included. When needing to update the service due to a new problem, it would be courteous to quote the new service charge AS WELL AS the new total with taxes. The cost of my service doubled and I should not have had to find that out when checking out. Otherwise the service and my experience went well. I'm not sure if I would return to the same technician, but I will probably continue to have my car serviced at Bellevue as I have over the last 4 years.

Michael Lawver gets my car scheduled and fixed when I need it done. He works hard to make it easy for me.

When my passenger side airbag needed to be replaced on an emergency recall for my 330CI, I was reluctant to drive more than a mile to get it repaired lest there be an issue with it. Closest BMW dealer was in Bellevue about 10miles away. Thankfully, BMW is more concerned that you get things like this fixed than worry about logistics and they came to my work, picked it up, drove it back to BMW, replaced the airbag, and drove it back to my work just as I was ending my day. Couldn’t have been any easier. The porters (drivers) were great, and a big thank you to Nate for arranging everything and keeping in communication with me the whole time. He was super helpful and friendly and just got it done without me having to lose work time or endanger myself and others driving it there. Very happy!

Great service. My Service Coordinator, Jennie Mao, was amazing. Incredibly attentive

As opposed to my previous visit (which was very poor) this visit was fantastic. Leonard was my service advisor this time around and he was great at keeping my informed of the status of my vehicle.

We trust this location, service is outstanding, specially Jennie, she is the best! We trust their mechanics, they are all specialist ! Fair pricing!

Angel was very helpful, I went in last minute to pick up a part and he was able to find me a service tech to balance my tires that same day with less than an hour of wait. BMW of Bellevue as a whole continues to impress, hands down the best BMW dealership I’ve ever worked with.

Great service. Matt Johnsen communicated well. Enjoyed the facility too.

My service representative, Aaron Weaver was the best.

Great service, clean environment, honest and helpful staff

Great service and knowledge about my purchase process. John Lee helped me purchase a 2015 BMW 435i Xdrive convertible and get it shipped from Texas to their dealership in Bellevue, Washington. i'm very impressed with their dealership and John.

Price as advertised. No issues found, so back out on the street in 45 minutes with reinforced confidence in my rig.

Nate was helping me with rodent issues in my x3 and he was listening to my need and respond quickly. He also helped with contact free pickup and delivery and everything worked out very smoothly. Thanks for the decent service!

No pressure. Very helpful. Great experience. Will return for my next vehicle lease or purchase.

Wonderful customer service experience from start to finish. It was easy to get an appointment with a loaner car. No waiting around- I could drive my car straight into the service area where I was greeted immediately by customer service rep and escorted to my service advisor Seth who was attentive and knowledgeable. I received a very nice loaner car without any delay. My service advisor communicated throughout the day about my car's progress and at pickup my advisor greeted me on arrival and my car was washed, vacuumed and waiting. Everything went so smoothly, no delays and everyone was so nice and courteous. I highly recommend BMW Bellevue!!

this is our 5th BMW with BMW of Bellevue and 3rd with rep Alvin. you can't go back to other cars once you drive BMW. my husband and I planned 3 hours at the dealer, buying process, yet we drove home our new BMW after 1.5 hours! communication was great, process was straight forward and customer service was great (even with COVID expectations).

These are good people. Even if your experience leaves something lacking they'll make it right. My salesperson Olivia was perfect and very low pressure yet not dismissive. Michelle in service is a great rep. If you need parts Hector is the man to see. They messed up a service but made it right for me. Can't ask for much more than that!

I worked with Leonard and Angel this time, and Matt in the past. All 3 service advisors are professional, friendly, and knowledgeable. I would work with them again.

AutoNation BMW Bellevue truly cares for their customers and go above and beyond to provide an exceptional service.

Bmw bellevue treated me kindly with a no pressure sales experience. Would reccomend!

Easy to schedule a repair. Love the Lyft to/from the dealership. Service technician professional, friendly and courteous.

Angel, top notch service advisor , kept me informed throughout the day

Best of Best Dealer and Sales Person (Sahba). I'm staying Bellevue BMW dealer about 7 hours. Can you make it 7 hours smile?

Chris was incredibly helpful and great to work with. He kept me up to date on the repairs, was so proactive in making sure I had everything I needed, and communicated clearly and thoroughly about every part of the experience. He was also friendly and had a great sense of humor - a nice side benefit when you're dealing with a car breakdown!

Beautifully smooth process for leasing a new vehicle. Thank you, Rob! I’ve typically dreaded the process of getting a new car every few years, but the team at BMW Bellevue was responsive and supportive. So grateful.

Excellent service from the moment we entered to the time we left. We purchased a used car for our son and Sarah treated us as if we were purchasing a brand new BMW. It was an impressive experience.

I highly recommend this BMW Service Team. Their attention to troubleshooting such a complex electrical and electronic issue on my 430I was outstanding. I would also like to thank the mechanic who while performing the test drive, noted a slushing sound of water and took the time to look into that problem and cleared the drain holes, and corrected the problem that was not even mentioned by me. That level of attention is an outstanding attribute for a true professional mechanic. I was thankful that he took care of that cause that problem could have manifested itself into bigger problems. A true thank you goes out to your service representative (Jennie). Her warm welcome and her ability to listen attentively was truly appreciated by me. She took the time to understand the scope of my problem and she took the time to meet my needs. She made sure that when I came in my loaner vehicle was set up so that my appointment was as efficient as needed to be to reduce my time and allow me to get back to work. She also personally kept me updated daily on the progress of repairs of my car. My entire experience from the moment I got there was outstanding. Thank you to all of your BMW staff who take care of me that day.

BMW Bellevue's service department provided excellent customer service for the scheduled servicing of my car on 2nd January 2021. Very prompt scheduling and service same day. Everything was completed to my satisfaction.

My husband called around closing time on a used vehicle that had been labeled incorrectly on the websites we were looking at. He talked to Andy Matute who asked if he wanted him to send him pictures the next day. About 15 minutes later, my husband received 17 pictures of the car. We made an appointment for the next day to come and see the car. From the moment we stepped into the building, we were treated with kindness and respect. The car was ready for us to look at. The manager kept checking on us to make sure we were doing well. A lot of the salespeople talked to us and just made us feel very comfortable. Buying a car is a stressful time but they made it worthwhile. They were able to get a deal done for me, for the amount I wanted to pay a month. It was a great experience and I would not hesitate to go back and buy again from Mr. Matute.

I'd been dreading getting my car serviced, but Angel and the rest of the staff at BMW Bellevue made the experience painless. The staff was friendly and efficient and I was in and out very quickly.

I was treated so well by staff. Everything plus more was done to both service and detail my car. I am quite satisfied. Kudos especially to Angel and to Connor of Enterprise. Thanks so much!

I have been waiting for a refund check for two weeks. I have called and left multiple voicemails asking for a status and have been ignored. I have also spoken to the finance department multiple times. I have received no answers about my check. The dealership has already reposted and sold the vehicle that was returned. I want my money back so I can purchase another vehicle!

Excellent sales and support.

Angel Pinedo provided us with excellent service. Highly recommend!

I ordered my new BMW from Darrin Giefer at BMW of Bellevue. He kept me informed every step of the way, and on the delivery day ensured everything went smoothly and quickly. I couldn't be happier.

I ordered my new BMW from Darrin Giefer at BMW of Bellevue. He kept me well informed every step of the way. On the delivery day everything went quickly and smoothly - all according to plan. I couldn't be happier!

I had an amazing experience at BMW of Bellevue. The team was helpful and knowledgeable. I definitely recommend this place to everyone.

I like the experience of purchasing the car at the BMW of Bellevue in WA state. The total time taken is less than a couple of hours. I like the way the personnel treated me. It's a cool car. The drive and the ride are simply awesome. The car has everything I am looking for. I like the clean dashboard. I like the support for Android and IoS operating systems.

Scheduled an appointment for a battery replacement as the one auto nation had installed 2.5 yrs earlier failed. I had called the service dept and they told me the battery had a lifetime warranty so I should scheduled the appointment! I rearranged my schedule and booked the appointment. I showed up at the scheduled time and met with Jennie. We sat down and went over the expected repairs. After looking up my account she told that unfortunately your battery does not have a warranty and would have to pay$600 for a new battery. I explained to her that her own service dept had told me something completely different. I would have just had my mechanic do the repair if I had know this. This is the part that really bothered me. Jennie went to speak with the manager and then they both came back to the desk. The manager explained to me that because I did not purchase the battery there is no warranty. I stated that with in a week of buying the car the battery died and auto nation replaced it for me free of charge and when I called about the current issue they told to bring it in because it has a lifetime warranty. The manager again explained that because you didn?t pay for it there is no warranty. I said well you need to talk to your staff then because they told me something completely different. At this point he asked for the staff members name who gave me that information. After a little back-and-forth I just asked what they were going to do for me and he said he would replace it for free but again the battery would not have a warranty. During this whole situation I felt like the team at AutoNation were looking at me like some cheap skate trying to get something for free. For someone who operates several businesses in the Bellevue area I?m very conscious of service and how people treat each other in a business transaction. I truly felt very disrespected and disappointed in the level of service I received. Jenny proceeded to get me checked out without saying one word or looking at me during the transaction. Truly the only bright side out of the whole situation was the Enterprise employee was a pleasure to work with. Yes I got a new battery but again no warranty and the manager made that very clear. Truly this was one of the worst car experiences I?ve ever had. I left there feeling so let down by Bellevue BMW Auto Nation. Probably won?t be going there for my next car purchase.

Fantastic buying experience. Nice folks all around.

Great service. A true luxury car dealer that provides all of the extras you'd expect.

Angel in Service was awesome to work with. Kept me informed of what was being done, how much it was going to be, and when my car was ready.

Angel, the BMW service agent was excellent. Made the process very smooth. Much appreciated. The new facility that opened less than one year ago is top notch quality. The loaner vehicle was a new 3 series BMW.

The buying experience was great. Used the Costco automobile discount buying program and it saved me money without the hassle. The sales person was professional and friendly.

It’s nice to get a free oil change for my new car. They did a very careful conscientious job and then washed it when they were done.

Easily one of the nicest dealerships I've been to. Took the car for in simple maintenance. The service was great. Angel took care of me and was an outstanding gentleman. The only negative I have to say is that the hourly rate for service is outrageously high, even for a dealership.

great customer service. Alvin is awesome, this X3 is my 4th BMW with his help.

Service has come a long ways from a few years ago. Leonard was great.

Great customer service! Aaron Weaver thank you very much for everything!

I had a great experience with Aaron at BMW. My vehicle was serviced very quickly and I was definitely happy with the work done on my car.

The buying process took a bit longer than expected. During this pandemic, it made me anxious to be in a closed facility for that long but really appreciated when Blanca opened both doors to her office for air flow.

Darrin at BMW of Bellevue made buying a car an enjoyable experience. He was very professional and helpful, highly recommended.

These guys were great from start to finish. Simple process, no haggle pricing but the car was priced very fairly and simple and fast process. They even filled the tank before I left.

Went in for routine service on my car. Service was exceptional and professional.

Great customer service. Leonard was very helpful and made my experience very pleasant and they were prompt so I didn’t have to wait too long. Thank you!

The heads-up display was not showing the red light camera warning. It turned out to be a software bug and will require BMW to come up with a software patch. The service department did what they could, but without the software update, they can not fix the problem.

Very pleased with my experience at BMW of Bellevue all thanks to service advisor, Leonard Mayorga. He was a pleasure to work with and very personable. Leonard was able to advise me only on the services my car needed and made the experience a breeze. Would gladly come back and recommend friends to see Leonard with all their service needs.

I brought my car to be checked after an engine light came on. On arrival the person I was scheduled with was not at work that day but they made sure my appointment was still on and they scheduled me with another person who was equally as Great. Aaron wa my service guy and he was kind and ensured I got a loaner rental car and also kept me informed every step of the way on what was going on with my car. When my car wa ready her informed me on time. I appreciate the team at BMW of Bellevue because I always feel they go that extra mile to make a client feel at ease and taken care of. Thankyou Aaron and Team, my BMW is running great again.

She's been my service advisor for couple years, she's been nothing but top notch in everything I need with servicing my car. She also makes visiting the service center a breeze. She always checks up on me with text to see if there's anything else I need.

Nice salesman and the dealership had excellent inventory

I truly appreciate Salim?s SAL outstanding customer service . He knows exactly how make the customer comfortable and at ease. I would recommend him to anyone as an advisor for service at your dealership.

Very pleased with my experience at BMW of Bellevue all thanks to service advisor, Leonard Mayorga. He was a pleasure to work with and very personable. Leonard was able to advise me only on the services my car needed and made the experience a breeze. Would gladly come back and recommend friends to see Leonard with all their service needs.

Took car in for recall on air bag passenger side. Asked to have the flat tire warning light on dash shut off. Was not done and noticed too late on drive home to turn around. Had new wiper blades installed. After two day leaving large "streak" directly in front of drivers eyes. We have purchased two new cars from this dealer. Used their service department for years but finally got tired of the failures in servicing our cars especially the 2001 540I. Have no plans to return for service and at this time would not buy another new car from them. The cars have been enjoyable but serviced elsewhere.

Saf was very professional and helpful. He took care of everything I needed quickly and answered all my questions. He left a very long lasting personable impression.

Their service dept has a history of over charging their clients. I went in for a strut replacement and got a quote for $19,000+ and went to a different repair center and got it done for $2,800. When I asked what my options were with BMW Bellevue, they said I should make an Insurance Claim and pay the deductible and they would charge the insurance company. I thought this would be covered under warranty since my car was a 2019, only a year old, but it was determined that the strut was damaged and not a defect so it wasn't covered under warranty. They said the strut was connected to so many other parts that needed to be replaced and the labor would be at least 21 hours. Over $7,000 for parts and another $12,000 in labor. Insane! I've found many stories similar to mine and found out from my friends that they've had similar experiences with them.

Saf was great to work with - communication was clear and detailed. I really felt he listened to my concerns and kept me up-to-date on progress. Added bonus - a BMW agent brought my car to me and picked up a loaner, helping reduce need to be in public as we are asked to limit activity due to COVID-19.

BMW of Bellevue IS THE BEST. Fast and efficient. Thanks!

Bellevue BMW service department is always professional.

First class from the moment I drove in. Bill quickly assessed the issue and offered the solution. I also interacted with Brian the Service Manager. He was engaging and interested in making my overall experience positive.

Sales agent was friendly, answered all my questions, happy with the overall buying experience

Brought car in for complex problem. Under coordination by Mr. Leonard Mayorga, staff was able to diagnose problem and replace my car's ECU unit. Everything was seamless and well done. Good job!

I have nothing to add. Other than the Service was good.

Michael was very patient in answering my questions about my car.

Service as smooth as silk.

Great experience overall. The staff understood the concerns, was patient to answer all questions and then did everything that was needed very swiftly and very well. Special shout out to Mr. Safeeullah (Saf) for being great all along

I would highly recommend John Lee and the team at BMW of Bellevue if you are looking to lease or purchase a car any time soon. John was patient, not pushy, and a pleasure to deal with.

I do not trust the advice I get from BMW of Bellevue. For a 2015 X3 Diesel, BMW Bellevue wanted $350 to change the oil, and filter and $180 to change the engine air filter. The BMW Bellevue advisor could not justify the cost. I left and went to a reputable independent service place. The independent place changed the oil and filter for $120 and replaced the air filter for the cost of filter, $45. The air filter needs to be removed to get to the oil filter. The air filter took 2 min to replace, during the oil change. Later, I asked the BMW Bellevue if the total $530 was really correct, they have yet to reply. I need front brakes replaced but I doubt I will go to BMW Bellevue for that.

Went for a check up but it turned out they didn?t check couple things. The big thing was we told them we were going on a road trip and the wipe fluid didn?t spray on the windshield anymore and they completely missed that part?!! Also, the rooftop leaked to the interior lighting and they said sometimes it happened instead of trying to fix it. Bad experience. Bad customer service. We have been going there to get something done but they didn?t really treat us nicely. It seems like they only want to sell and not to take care of anyone after selling the cars??

It's a BMW dealership, care was amazing, dealer loaner was great. Will come back for my next service

Nice reception, good service

Good service from Danielle. The facility was clean and safe.

Just got a oil change in my bmw, when I made the appointment they told me it was going to be $110 after a coupon. After picking the car was $ 168 BMW of Bellevue.

We trust this dealership with all our car needs! Great customer service! Ask for Jennie, she is the best!

Matt and team are great ..................................................

Great price, under NADA value and the car is in an almost new shape. My only issue which is true for ALL dealers is to provide pricing on add-on warranties and maintenance plans before making a decision to purchase. In my case it added another 1/3 of the cost to the overall cost and I needed to incorporate this into the overall financing which almost doubled from the original estimate. This is a dealer and BMW policy and should in no way reflect on the excellent service I received from both the sales associate and the finance management.

Brought my X5 in for service today and they parked me right inside the heated garage area. He then took us inside to wait on my service guy. The new facility at Northup Way was new and shiney with an excellent layout. Was able to walk around the entire dealership and not be approached by a salesman about buying a car. Service took less time than they initially said. I was also able to buy a new rear windshield wiper in Parts and they installed it before I left. Just wish they had some eating establishments that were within walking distance.

Our salesman, John Lee, was fantastic. Drove 3 hours to get there but it was well worth it. Very happy with my purchase and price was very fair!

Title of my post is: Beware of older BMWs. We bought an X3 back in 2013 brand new and this past summer got a drivetrain malfunction error (DME) at 102k miles. Took it in and they diagnosed a oil turbo line that was fixed with a recall notice and was told that should fix the DME too. Next day driving it same DME occurred so took back in on Monday. Picked it up later that week and was told it was a vacuum pump error at $3,500 drove it away saying that fixed it. Next day, same DME so brought back in and they had it for another week but couldn't diagnose it but said replaced some sensors etc at no charge. Picked up and drove it sparingly and guess what, same DME occurred. Took back in and they had it for 4 days and the quote of "We don't know why you are getting the DME so you may want to sell it". We did. For a Subaru. Are these cars so complicated that they are beyond the skill level of BMW to fix? Not happy about dropping $4k into a car that was no better off after 5 trips to the shop for 4 plus weeks of getting "fixed".

Good service overall and adjusted an error made by the finance team.

A very poor customer service. I got a car from the dealership and had to bring in to the service center the very next weekend itself as the wheel alignment was a little disturbed. Shows that cars are not maintained properly. I went to the dealership in a new BMW and they gave me a low class (base Nissan) rental car as an alternative, and that too did not have gas. If you are running short on loaner cars, at least provide an alternative car of the same class. Moreover, when I picked up the car back after a couple of days, it was all dirty. Completely unacceptable. Check out the photos I attached to this review. Never expected this from a BMW dealership. My last car was a Mercedes from the Bellevue dealership and was so happy with the customer service. To anyone reading this review, I would recommend you to stay away from BMW of Bellevue

NICELY DONE. GOOD TIMING. I WAS RESPONDING TO A VEHICLE REVIEW.

My 640i BMW had 3 major problems. I have warranty with Fidelity. I took it to BMW Bellevue to fix it. The service department his name is Leonard Mayorga done Excellant job checking all the problems and also did excellent job talking with my warranty people. I will definitely go see him again if my car have problems again.

Incredibly easy buying process, outstanding deal, very friendly and helpful sales and finance (and service) personnel I?ve had excellent experiences with this dealership for close to 10 years

The service agent was friendly, prompt in answering questions and accurate in drop off and pick up information.

My customer service rep was very friendly and professional, and the check in and out went quickly and efficiently!

EXCELLENT SERVICE. HOWEVER, THE BMW EMBLEM ON THE HOOD WAS MISSING AFTER THE SERVICE. THE SERVICOR ADVISOR CALLED AND SAID HE WOULD TAKE CARE OF IT.

Amazing customer service. Andrew was very patient answering all our questions. The best part is we ordered an X5 that was customized and then the X5 edrive was launched. The y helped switch our order with ease. Thanks ANDREW and Bellevue BMW for all your help!

Best experience for service and sales. While the entire team is topnotch Aaron Weaver, service advisor I usually work with is the best of the best.

good customer service from Nick and Blanca. They both took time to explain me the details, ensured all my questions are answered. Nick had to stay beyond his working hours to get the paper work done.

Great customer service. Staff was friendly, helpful, knowledgeable and attentive. Great car buying experience!

My service rep tried very hard to accommodate me but the mechanics take too long and then even miss some items asked for. I believe the company overbooks their appointments so there is no way they can complete the job within a reasonable time frame.

Had car for three weeks; BMW couldn't get the parts there