Recent Reviews from BMW of Bellevue

The service advisor (Andy and JenRene) were great!! Couldn’t have asked for nice people and very apologetic for our situation. They did a great job in correcting all of the problems we had. My car service was expedited due to the problem. Five stars for service advisors and service dept but two stars for scheduler equals a three and one half star rating. The process of booking a service was very painful, just about everything was incorrect. I had to stop her and asked to slow down as she was talking so fast I couldn’t understand her. She put us with two different advisors, which was fine, but on the paperwork we received it had one advisor for both cars, very confusing. We also stated we were going to wait for the services to be done. She placed us as returning to dealership. When the advisors found out we were staying and seeing it was going to be longer then usual my car was expedited. For my husbands car: An e-mail was sent to my husband stating he needed to take his car in for wheel alignment. We called to make this appointment for his car the person did not write what we told her. She wrote down the appointment was for a wheel alignment AND service required. Service was not required just the wheel alignment. When we arrived at the dealership and the advisor checked on the computer, the wheel alignment was actually required at the next regularly schedule appointment in 2019”. This means we didn’t have to take his car to the dealership. So for his car, gas, time and TRAFFIC (one hour and 45 minutes just to get to the dealer) was all for not. Very displeased with that. My car: At the same time we also made an appointment for my car to be serviced for an upcoming trip. On my car it said “services required” which was not true as it still had about 2000 miles to go. It should have said customer requested the service due to road trip. For my car, the service department did a great job. We were informed that the automated system used to remind customers of service is often confusing. I want to say the scheduler was a lot of the problem while the advisors and service department were great.

Diane Swenson Aug 1, 2018

UPDATE: The manager responded to my review below, claiming they wanted to make my experience positive. He did not mean it. I got several more engine errors that took them three more days to fix. I wanted to return the vehicle and they flat out refused, despite the number of problems with the vehicle. They sold me a faulty vehicle and kept it in their service department until the 5-day return period expired, so I couldn’t return it. They are crooks. I wanted to purchase or lease a new BMW i3 with a range extender. The dealership didn’t have a new one in stock, but they did have a 2015 used i3. The saleswoman told me the used vehicle was a better deal and that BMW completes and extensive checklist and certifies the safety and quality of the vehicle. Against my better judgment, I agreed to purchase the vehicle. While I was waiting to fill out the purchase paperwork, I noticed a dent in the bumper and scratches on the rims. They told me they would fix these problems for free and it would only take one day. While signing the purchase paperwork, the finance manager kept making mistakes. We had to redo at least four forms because he screwed something up. He forgot one form entirely and had to bring it to me at work to sign 3 days later. Five days after the purchase, the car and steering column started to shake, badly. It was really scary and I felt like I was in an earthquake. I called the service department, who told me they didn’t have an appointment available and that I should go rent a car from Enterprise. I called the the salesperson, who made the service department call me back and promise to look at it the next day. I brought the car in the next day, and the service department told me they wouldn’t look at it but I could take a loaner vehicle. It took them 12 days days to fix the problem and finish the repairs they promised would only take 1 day. When I went to pick up the car, it hadn’t been charged or washed. When I turned the car on, I got a different engine error. They told me to leave the car, keep the loaner, they would fix the new problem and bring it to me the next day. When they brought the car to me, there were no more errors but it still had not been washed. I told the service manager everything that had happened and he offered to detail the car for me. That’s it. The bottom line is I bought a vehicle that BMW certified was in excellent condition, but actually had multiple cosmetic and engine problems. They promised to fix the problems quickly and it took them 11 more days than they said. I will NEVER buy another BMW from them again, and likely won’t buy a BMW again either. They are crooks and sell crappy vehicles.

Christina Jul 20, 2018

I wanted to purchase or lease a new BMW i3 with a range extender. The dealership didn’t have a new one in stock, but they did have a 2015 used i3. The saleswoman told me the used vehicle was a better deal and that BMW completes and extensive checklist and certifies the safety and quality of the vehicle. Against my better judgment, I agreed to purchase the vehicle. While I was waiting to fill out the purchase paperwork, I noticed a dent in the bumper and scratches on the rims. They told me they would fix these problems for free and it would only take one day. While signing the purchase paperwork, the finance manager kept making mistakes. We had to redo at least four forms because he screwed something up. He forgot one form entirely and had to bring it to me at work to sign 3 days later. Five days after the purchase, the car and steering column started to shake, badly. It was really scary and I felt like I was in an earthquake. I called the service department, who told me they didn’t have an appointment available and that I should go rent a car from Enterprise. I called the the salesperson, who made the service department call me back and promise to look at it the next day. I brought the car in the next day, and the service department told me they wouldn’t look at it but I could take a loaner vehicle. It took them 12 days days to fix the problem and finish the repairs they promised would only take 1 day. When I went to pick up the car, it hadn’t been charged or washed. When I turned the car on, I got a different engine error. They told me to leave the car, keep the loaner, they would fix the new problem and bring it to me the next day. When they brought the car to me, there were no more errors but it still had not been washed. I told the service manager everything that had happened and he offered to detail the car for me. That’s it. The bottom line is I bought a vehicle that BMW certified was in excellent condition, but actually had multiple cosmetic and engine problems. They promised to fix the problems quickly and it took them 11 more days than they said. I will NEVER buy another BMW from them again, and likely won’t buy a BMW again either. They are crooks and sell crappy vehicles.

Christina C Jul 12, 2018

Since 2000, I've purchased five cars from BMW of Bellevue but no more. Recently, choosing to use the BMW of Bellevue service department both damaged my car and cost me the use of the vehicle for over a month during the holidays. This dealership used to be top-notch; since switching to 'Auto-nation', it's become the lowest common denominator in terms of customer service. I called to schedule service as my 2014 328d was leaking oil I got an appointment almost two week away and, when I arrived, was advised that my warranty had expired the day before. It would've been nice if the person that looked up my car data when making the appointment had mentioned that; especially given the long lead time for the appointment. "We bill at $190 an hour," Aaron Weaver, my 'service rep' promptly informed me. With a leaky car right before Christmas, there wasn't a lot of leeway. He called back three hours later. The leak was due to the oil plug and pan threads being stripped by the oil change I got from them a month earlier. I wouldn't be charged, but the part wouldn't arrive until Monday, so my car would be there until Tuesday. It was very disconcerting to realize that the BMW dealership had screwed up a simple oil change. On Tuesday, I was informed the part was actually in Germany and wouldn't arrive for a week. I was told to come in for a loaner 'to cover [me] for the few days until the part came in.' When picking up the loaner, I also needed my work parking sticker and mailbox key. It took over 90 minutes. The actual hand off the loaner and getting the tag/key only required twenty minutes; the other 80 minutes were spent watching Aaron make telephone calls and listening to Engell Pellumbi tell me that I'd be taken care of. Driving off after wasting over an hour in a dealership the week before Christmas doesn’t really demonstrate care. What followed was three weeks of changing and growing stories. I was told the part would be in on the 26th, maybe the 29th. When the part finally did show up on the January 3rd, almost a month later, I was told my car would be ready on the 4th, 5th, and 6th. When I finally lost patience and told them that all I wanted was a guaranteed date and time that I could pick up my repaired car, I was treated to tales of sick technicians and the scheduling woes of auto service followed by me having to explain the "Should be ready" and "IF x happens, it'll be ready" don't constitute a guarantee. This culminated with five back and forth calls with Aaron that ended with him 'guaranteeing' the car would be ready on Friday the 5th. Then Engell called me an hour later to say it wouldn't and the technician being ill was causing a lot of trouble (apparently, they only have the one guy that can change an oil pan). I took my car to BMW of Bellevue for an oil change. They damaged the car and returned it to me without noticing. When I brought it in to be fixed, they took over a month to do it while giving me a new 'delivery date' every few days or hours. I heard multiple apologies from Engell Pellumbi, the Service Manager, but as far as I can tell nothing was done. I heard very little in terms of apology or sympathy from Aaron Weaver, and it doesn't look like much was done there, either. In any event, it's a month later and I'm still waiting for my car to be returned. I dropped my 3 series off for service on December 16th. As of January 7th, my car is still unrepaired. While I understand being patient in the holidays, that's a hard sell when being told the my car, which the BMW of Bellevue Service center broke in the first place doing a simple oil change would be returned on the 19th, the 28th, the 4th, the 5th, maybe the 6th and then 'we'll get back to you.' And I was stuck driving a station wagon for the holidays. I'm pretty fortunate in that I get to drive a BMW in the first place, but by choosing to get my car serviced at BMW of Bellevue, I got less time and more stress. Next time, I'll buy my BMW from somewhere else and advise everyone I know to do the same. . Quick Follow-up: I (finally) got my car back from BMWofBellevue. When I picked it up, Aaron took my loaner keys and advised that my keys were with the cashier and my car 'is parked right out front.' By "in front" in actually meant "parked in a dark side yard out in the rain and blocked in by another car." Given that he vanished immediately after getting the loaner keys, I couldn't point out his error. After hunting for my car in the dark and rain for several minutes I found it. Then some more hunting time to find a friendly mechanic (again, Aaron was long gone by this point) who moved the blocking car that let me squeeze my car out and away. I'm sure there are better ways to tell a customer "Screw you, we don't give a damn" as they're headed out the door unhappy to begin with, but the hiding the car on the side lot in the rain is an excellent way to make that point. This place used to be really good; it's very disappointing to see how quickly and totally it fell apart.

Douglas M Martin Jan 7, 2018

If i could give them a Zero star I would. I never write any reviews, but after being treated like crap for the third and final time by this establishment, I feel that I need to let others know how Terrible, shitty and horrible their customer service is in all departments. First time I wen there to buy a car there they first didn't even come near me because I looked young and probably couldn't "afford" to buy a car there so the sales team didn't approach me. After i approached on of them and asked for a test drive, with attitude he asked me to give him "driver license, credit card and insurance along with Social Security card". I have done test drives at other dealerships and all they asked me for was my drivers license. thats it. I ended up going to BMW of Seattle and Buying a 3 series there. Second time i went there was because i live in Bellevue and for convenience i decided to go there for service. they told me it takes two to three hours to do the job. and they will drop me off where i need to go. I asked to be dropped off in Medina. They said that it is TOO FAR to drop you off at your house. after i got home, by cab, and 5 hours later and no call, i called back. They told me the car will take longer to fix. Also that they do not have a loaner car for me cause they are all out. I asked that they provide me with a rental. They said they no longer do that because their policy has changed. after another full day of car being in service. I called and complained that they have not contacted me to keep me in the loop and have not provided me with a car. 2nd day they gave me a car. then after the service was done they rated THEMSELVES all 10 for their job. this last and final time was couple of days ago. I decided to give them another chance and they had a car that had the features I wanted. Bought the car at night. Next morning i noticed that it has dent that is covered. i called and told them about it. They are giving me a car with damages on it as a brand new car. They said we will fix it. NO SHIT. but the car is not worth as much a brand new car if its damaged. You can't honestly expect someone to pay for a brand new car when its already damaged. Who knows what else is damaged that they are not telling me about. I called and left management 2 messages. They never once called back. I went and returned the car. again no management came to talk to me to see why i am mad and upset. No management wanted to talk to me to see if they can fix the problem. I took off, went and bought a brand new car at BMW of Seattle again. I honestly suggest to everyone to NEVER EVER STEP INTO THAT DEALERSHIP. i swear that even with traffic, if you go to BMW of Seattle or even BMW of FIFE, you will not only get a better deal on the car, but you will also get exceptional service. even the service department takes care of you. unlike BMW of Bellevue that has always a problem with their car wash and its never working. I will NEVER EVER step foot in that dealership ever again. and i will tell all my friends and family to do the same. They don't deserve it when they are so full of themselves that they don't give a damn about any customer. They only care about their pockets and if we stop going there and hurting their pockets maybe they will start to give a damn about their customers

Ali Morshedzadeh Nov 16, 2016

My husband and I chose to purchase our BMW at BMW of Bellevue because the sale team was very professional and knowledgable but we regret not checking out their service department. Their lack of communications and horrendous customer service are unacceptable. For example, I tried calling their service department to schedule an oil change. No answered, went straight to voice mail. Hence I left them a detail message asking them to call me back. Three days later, still no response from BMW. So I called again. Had to leave another message due noone answering the phone, and again asking for them to call me back. Same thing happened. No response. Nothing. So I tried calling a third time. Same thing happened. So I called back right back. Of course the operator tried to transferred me to the service department again and I had to stopped her. I told her what had happened. Her response? Oh...they are very busy there. Really?!!!! That's her excuse for them???? Unacceptable!!! Anyhow, it did not stop there. So the operator ended up scheduling my appointment for them. Of course with my luck, my service manager's calendar was all booked. I had to insisted in seeing any service manager that are available and because of that, BMW were not able to give me a loaner car, which was part of my purchase package, because they are out. If I was in need a loaner car, I would have schedule weeks ahead. Hello?! If you guys had returned my call the first time....!!!!!!! Third issue, while we were there waiting for our car to be service, BMW offered to shuttle us anywhere within a 5 miles radius of their location. Since they said our car would take about 2 hours to be finished, we decided to take them on their shuttle service. Wrong decision!!! Two hours later, we got a called from Joshua Ellis saying our car was done. We asked him to pass on the information to the shuttle guy so he knows to pick us up. He said no problem. He will get back with us in 5 MINUTES! So my husband told Joshua that we will be outside on the curb waiting for the shuttle. He said ok. 10 mins goes bye, no shuttle, no phone call from Joshua. We decided to call him. Three times! No answered. Now it has been 25 mins. We are outside, in the cold. The location which my husband and I are at is about 7 mins from the dealership. Another 15 mins goes by, we decided to call the operator. We explained to her the situation. She said she would call us back. Again, no return call from the operator. Finally another 10 to 15 mins goes by and the shuttle came and took us back to the dealership. Only after we had gotten back to the dealership did we hear from the operator, saying that the shuttle is coming now to pick us up. I informed her that we're here at the dealership already. She seemed surprised. It's so frustrating to have this happened to us. We expected more from BMW. When you buy a car from them, they emphasize their level of commitment to great customer service and wonderful quick/fast response to their customers needs but now we found out it's all lip service to get you/us to buy their car. We want to get the new 5 BMW series in Feb/March 2017 but my husband is questioning it. He has extreme doubts of getting another car at BMW of Bellevue. And frankly so do I!

Kimberley Bienville Nov 9, 2016

I had my 10K service done here (for a BMW 228), and needed the automatic wipers fixed, they were very erratic. The outcome was well short of expectations. 1: Courtesy shuttle is severely understaffed. I waited more than 30 minutes in the morning for the shuttle, and 20 minutes past my scheduled time in the evening (plus extra 10 minutes to pick up another customer who was not on the way). 2: Shop foreman shrugged off my wiper complaint saying "they are all like that", you need to get used to it, but we'll try to "reinitialize". I saw the courtesy shuttle wipers in an X3 work just fine, much better than in my car. I called my advisor and left him a message that the wipers work just fine on that X3, so it's not true they all are bad. I never got a call from my advisor the whole day, and when I picked up the car, I see a note that they "reinitialized" the wiper sensor, drove it, and it was fine. Yet, as soon as I left the dealer I saw the wipers not work right. For those who want details, my automatic wipers trigger in an irregular way, erring on the side of not triggering enough. To compensate I have to turn the sensitivity dial up and down, especially in light rain, frequently reducing this to triggering them by hand when I can't see anymore. And when at this highest sensitivity setting, they will quickly crank up to max speed with no change in rain intensity. I wished the car had the old fashioned intermittent wipers, as they would work much better than the broken automatic ones... 3: As mentioned above, my advisor did not call me the whole day, and was gone when I was picking up the car. Actually, he called once, but I had a bad connection, and he hasn't tried again. I tried reaching him several times, unsuccessfully. 4: I bought the car at this dealership a year before. Had my share of trouble when buying the car, too. Got my temporary registration with only 2 weeks validity, apparently in error. My actual registration, of course, would take much more than 2 weeks to arrive (I think it was 4 or 5). I was never able to get hold of anyone who could help me track down my registration - despite calling daily and speaking with several managers. Summary: steer clear of this place, if you can help it.

Michal Oct 28, 2016

Let me start by saying, that I feel like I got a good price on the car. That alone is the two stars, if the review were solely on the car price, then this would be a lot higher review. However the car price + buying experience + service experience is what I am rating. 1st off, if you want customer service and help, don't go here. Try Tacoma or Seattle. (read the reviews on those first). With that said: I had an appointment with the sales person and got there that day and she was double booked and running between two people. Very impersonal. (this should have been a clue). Whatever... So we test drove the car, never came to an agreement, I get home and an email from the sales manager offering the car at X price. I agree. Second - The buying experience - Very similar except I saw her a bit more because we had paper work to do. Our appointment was at 10am and we were promised it would all be ready. I even pointed out a few things about the car and there was no second key. I was assured this would be taken care of as well. So we end up waiting for about 45 minutes for them to get everything ready. We sign all of the papers and the items I had asked about weren't taken care of, so another 20 mins... And no second key. I was told it had to get made and would be shipped to me along with plates. This was the end of August. End of October comes around and I email my salesperson asking about these two items, no response. Beginning of October comes around and I call my sales person and she says it will get taken care of. I follow up with an email. No response. I call the dealership, I am told it just arrived and they would send it. I inquire about the key and she doesn't know. (This is now going on a month and a few days). I have to spend an hour on hold with BMW NA to speak with someone and file a complaint. A day later the key is fedex-ed to my house. My plates finally arrived today.... To this date I still haven't heard from my salesperson. So if you need anything, be prepared to jump through a lot of hoops to get it accomplished. If you don't need anything and just want a good price, try your luck. I will not be buying my next car at this dealership!

jason745 Oct 8, 2015

Dishonest [non-permissible content removed]: sums up our experience with Bellevue BMW. Cliff notes: We purchase a certified used X5 with 38k miles from BMW of Bellevue and had it shipped to us in Texas. The car arrived with damage to interior panels of both back doors, a dent in the side of the car, and a the drivers side seat belt installed incorrectly. We were told the car was in excellent condition prior to purchase. We immediately contacted the dealer to complain about the interior panels and dent. After 3 months, they sent a check that doesnt even cover ¼ the cost of what our local BMW dealer said it will take to make the car in the excellent condition we purchased. Bellevue BMW apparently today told our local dealer today that they are done dealing with us and refused to pay the $70 to fix the seat belt installation error. If youre looking for honesty and a dealership that stands behind the cars they sell, BMW of Bellevue is not it. Details: After using a nationwide car search through our well known military based credit union, we located a certified used 2012 BMW X5 with 38k miles at BMW of Bellevue. We reached out via email and were contacted by sales rep Alvin Ecklund. The car had all options we desired and Alvin was, at first, helpful to provide details of the car and attest to its excellent condition. Since we live in Texas(and the dealership is in Washington) we expressed concern to Alvin about purchasing car without seeing it in person. He stated that he often sold cars to out of state buyers. We asked specifically for any information or pictures about any imperfections on the car that would distinguish it from new. Alvin responded with an email that said This is in excellent condition no scratches that I saw and also inside is also in great condition. We purchased the car, and paid $1200 to the auto transport they recommended and waited for the car to arrive. Within 10 minutes of the car being unloaded from the transport my wife called me to express frustration with damage to the inside of both door panels. She also noted that Alvin signed paperwork with the transport company acknowledging a dent in the drivers side rear fender. Though the dealer apologized, it took several weeks for Bellevue to provide a reference to a local repair shop who came to look at our door panels. The repair shop, (again recommended by Bellevue) said the panels could not be repaired to excellent condition and proceeded to show us where sub-par previous repairs on the panels were already failing. We again reached out to Alvin and requested that Bellevue replace the door panels. Alvin explained in email that Great condition is what a used vehicle will be once they repair the panels for you. We escalated our complaint to the general sales manager Uwe Thuemar. After Uwe suggested that the transport company had damaged the car, he took another 4weeks to tell us that we would be getting a check for $500 to cover the cost. (It is worth noting that the transport company had the car for only 3 days. So the logic behind a company transporting this car all the way from Washington to Texas, damaging the back seat interior door panels, trying to partially repair them, and delivering it to us in the span of 3 days is ridiculous.) Further, during the first few days of ownership it became apparent that the drivers side seat belt is installed twisted. Our car is at our local dealer today for a routine oil change and some other small issues. We asked them to fix the seat belt and were explained that this is not covered under our certified used warranty since the assumption is that the car is delivered correctly. Our local dealer asked Bellevue to cover the $70 charge to correct the issue and Bellevue refused saying they are done dealing with us. We were also told the door panel replacements are $1300 EACH plus labor. So the BMW dealership needs $2700 plus labor to fix the seat belt and door panels on a certified used BMW with 38k miles that was sold to us in excellent condition. We find it hard to believe that any BMW dealership considers a 38k mile certified car with holes in the rear door panels to be acceptable, much less excellent condition. Had we known the accurate condition of this vehicle, we would not have purchased it. We will continue to work our way up through corporate, but this is ridiculous and everyone should be warned.

carx793 Sep 21, 2015

Absolutely not recommended. Zero or negative stars should exist for businesses like BMW of Bellevue. I had a recall for the passenger side airbag, which needed to go to the dealer for service. I was called by my service "consultant" to let me know that the airbag work was complete. However, I was advised that I needed the following services performed: 1. Replacement of oil filter housing gasket 2. Replacement of VANOS line 3. Replacement of front control arm bushings 4. New coolant and brake fluid, as well as a fuel injection flush There were minor leaks from the first two items, so fair enough with the diagnosis. They provided photos of the leaks, which verified the issue. I was quoted repair costs of $850 for the gasket repair and $375 for the VANOS line. I had both repairs done for less than a combined $600 by an independent BMW shop. I had the front control arms replaced about 10,000 miles ago, so I found it odd that I needed new bushings already. I had also had the car aligned less than 500 miles ago, and this had not been mentioned as a problem. But perhaps the bushings were defective, despite the fact that no photos or other documentation of the problem with the bushings. I took it back to my independent BMW shop, since they offer a 2 year, 24,000 mile warranty on all repairs and parts. There was NOTHING wrong with the bushings. My shop even offered to have the BMW of Bellevue technicians come down to identify why they had made the diagnosis. BMW of Bellevue wanted to charge me $700 for a repair that was not necessary in any way for any reason. This is fraud. BMW of Bellevue's recommendations for fluid changes were based on no information. They checked none of the fluids before recommending that they be changed. I replaced the coolant 15,000 miles ago and the brake fluid 2,000 miles ago, but they wanted to charge me $230 and $200 to replace them. Fuel injection cleaning is absolutely worthless and unnecessary if there are no problems with the injectors, but they wanted $230 for that "service." Again, this is a fraudulent recommendation. BMW of Bellevue attempted to sell me over $2,500 of service, the vast majority of which was not necessary or justified. I don't know if their tech Kevin is trying to generate work for himself to make his quotas or if their service consultant Dean is paid on a commission basis to pimp and upsell services while they have your car in the shop for a required repair or service interval. Regardless, they should be ashamed of their cynical approach to customer service. Finally, their automated email system continues to follow up on the unnecessary services, which is simply laughable. I have never unsubscribed from emails with such pleasure. NEVER, EVER take your car to BMW of Bellevue unless it is a warranty or recall service. ALWAYS get a second opinion on any service or repair recommendations from them. You will save significant money and may even find that the recommendations are not necessary, as I did.

TEM_Renton Sep 1, 2015

We bought a Brand new 2014 BMW X5 from the BMW of Bellevue dealership in December 2013 and we are highly dissatisfied with this dealership. This dissatisfaction is a result of our aggregate experience so far. We are writing this review, hoping that others will consider this before going to the dealership and more importantly they will improve this for future. The beginning of our experience with the Bellevue dealership was when we test drove the car and I have to say that was the only good experience. After that it all went downhill from there. The day we purchased the car, our salesperson David L. was in a mad rush. He barely explained how to set up the bluetooth and then for everything else he handed us the fat manual. He did showed the feature in the car itself where you could learn about the features yourself. You do not expect this buying a luxury car. When we test drove I asked David that BMW Connect works on Android phones and he was quick to reply that it does. After we purchased, when I asked how do I use BMW Connect from my Android phone he said that he only knows about iPhone - we should try to figure it out ourselves. We found later that BMW Connect does not work on Android in North America. Needless to say our buying experience was bad. He topped it by just bluntly asking for five star review on feedback and referring him to our friends. Rest assured, this guy would never get our recommendation. Next day after the purchase, we got a low air pressure warning on the Right rear tire. We went to the dealership and had to wait for an hour. David was roaming around chatting with his peers but never bothered to stop by and ask, if there was a problem. A person filled up the tires and mentioned that happens during change of temperature - I was surprised because Seattle does not experience that high of a temperature fluctuation but thought maybe. Over the next week or so, my wife had trouble connecting with the Blue-tooth while listening to music. It would suddenly interrupt in the middle. We sent an email to David L. asking for help. Instead of providing any assistance he outright proved us wrong by sharing that he has never heard of a problem like this. He instructed us to disconnect and reconnect. We tried and the problem remained. Our dissatisfaction was climbing and patience going away. We contacted the Manager at the Bellevue dealership. He heard the whole thing and apologized for the poor experience but again no offer for helping us out or he would do something about the experience. After a month had passed and we did not hear at all about our new license plate we called David L. since our temporary tabs are expiring. He looked around and mentioned that the new plates were at the dealership and had arrived a week ago, we should come to get them. No explanation to why he did not call us when the plates arrived. BTW, he has never activated the SOS feature on our BMW. We don't know what needs to be done and this was another of his 'learn it yourself' suggestion. Meanwhile, every few weeks the tire pressure in our right rear tire decreased. I had to buy a portable air pump to make sure that it was correct at all times. We did not wanted to go to this dealership again and add to the bad experience. Finally, after 3 months I decided to take the car to the dealership to get the tire checked. They looked at it and mentioned that there was a nail in it. I asked, if they could repair my brand new tire and they said that these run flat-tires cannot be repaired. Of course they are not covered by warranty. I asked if they could give me a loaner vehicle when they mount/balance the new tire and they refused to give a loaner vehicle for this type of service. i asked how much will that cost and they quoted me $450+ . I did a check online and found that I can get the exact same tire plus the install/balancing for $330. Not only they have horrible service they have prices that are 35% more. Of course I was mad at them and got the repair done myself. I even believe that the nail was in the tire from the start because it was the same tire that kept losing air pressure. These are special run-flat tires and hence they hold pressure for few weeks before they need air refill. All this has happened within four month of my car purchase. My experience has been so bad that I will never purchase again from this dealership. In fact my experience has left a bad taste for the BMW Brand also. I hope someone will finally pay attention to my complain and do something about it. I sincerely hope that no one ever gets an experience like this while buying a brand new luxury car.

savinay May 13, 2014

I ended up working with Jim T. by pure chance. I had been planning on buying a BMW 335 Xdrive for my wife but was waiting for the right timing to pull the trigger. When I learned about the BMW subsidized promotions for the Holiday Season I decided to make the move. I went to BMW of Bellevue looking for any of the three sales persons from whom I had bought cars in the past but they had all moved on. At that point I figured I might as well consider BMW of Seattle to see if I could find someone Id be comfortable establishing a connection with. It became clear that the vehicle would have to be ordered as the specs were impossible to find in the dealers data base. I was really close to closing a deal when out of the blue the sales manager threw in a monkey wrench, insisting that the purchase would not qualify for the Holiday discount because the car would be delivered after the incentives expired. I was very displeased with the outcome and walked out of the dealership, going back to Bellevue where I asked to speak to any sales person who was available. It happened to be Jim and looking back I think it was my lucky day. Jim was extremely personable, helpful, professional and never pushy. He helped me chose the options I wanted and never tried to sell me anything I didnt care for. The price negotiation which is the part most buyers dread was painless. He was willing to work towards a fair compromise which would put the purchase price slightly above dealer cost to guarantee them a reasonable profit but way below MSRP. He also offered to honor the Manufacturers rebate, the Customer Loyalty discount and even threw in a set of all-weather floor mats free of charge. We shook hands, I signed the order and paid the deposit and was out the door within one hour. Now the long wait for the vehicle was beginning. Jim would give me updates on the status of production on a regular basis which I greatly appreciated. When the vehicle finally arrived I got notified right away. My wife and I went in the same evening and were happy to see that it was exactly how Id ordered it, down to the last detail. I was also very pleased to see that the deal still stood as we had agreed upon, although more than three months had passed. There was no attempt to squeeze more money out of me, in fact Jim graciously offered to cover the discount for the Loyalty program which had expired and convinced the sales manager to agree to it. Next he went over the countless features of the vehicle making sure I had all my questions answered. He assured me that wed be welcome back anytime we needed help with expediting our learning curve. He followed up for the next few days with phone calls to make sure that everything was working to our expectations. I have always felt that there are there categories of deals. The worst is the type where both parties walk away feeling screwed. The second and most frequent type are the deals where one party feels like it won while the other lost. The third and best scenario is when everybody feels like they got what they want and are left with a pleasant experience. This is how I would rate my interaction with Jim and the BMW of Bellevue dealership. I dont know if I truly got the absolute best deal possible but I sure left with that impression and a big smile on my face. I hope Jim will still be there when Ill go back for my next vehicle.

R12GS_LC Apr 8, 2014

This had to be one of the stranger experiences ever with a car dealership. I visited the lot with my wife (we are professionals in our mid-fifties) and spent about 15 minutes looking over the lot at various models. I am planning to purchase a new vehicle within the next 10 to 45 days. I planned to drive several models including the Audi A8, the Mercedes S550 and several others in that class. As we looked around, several sales people (both from the showroom window and also on the lot) just stared at us and none offered to help. We finally went into the show room, where, again, people just ignored us for a while. Finally, a young salesman approached us and I think I can reproduce the conversation almost verbatim: Him: Looking at cars? Me: Yes. I am interested in the 7 series sedan. Him: Want to drive it? I need your proof of insurance and driver's license. Me: How about trying to sell me the car first? Him: What do you mean? Me: I would like to know something about the vehicle. Him: I just started here and I don't know anything. Me: Could you find someone who does to help us? Him: Are you having a bad day? Me: No, I just want to have some questions answered. Could you find someone for us? He then turned to the receptionist who held up her hands as if to say - I don't know who's available. At that point I looked at my wife and said "We're out of here". This was such a strange experience I don't even know what to make of it. I am in the fortunate position of being able to purchase virtually any vehicle that I choose. I'm not sure what kind of client they are looking for, but we were certainly well dressed and unobjectionable in any way; I would expect any car dealership to provide, at the bare minimum, polite customer service. BMW of Bellevue lost a potential sale, and at this point I don't plan to look at any BMW product because I would, as a matter of convenience, need to use this dealership for service. While I haven't had any dealings with the service department, I find that attitude is fairly consistent across a company, and I wouldn't want to get myself into that position. I had heard other comments from friends in the financial industry that this dealership had a bad attitude but I had decided to give them the benefit of the doubt. I guess sometimes word gets around because the comments have a basis in fact. [violative content deleted]

indybroker Jul 1, 2008

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