I purchased a 2012 Mercedes C300 from this dealership. They claimed that they did a thorough 125 point inspection on the vehicle and any issues that the vehicle had were fixed. They even gave me a copy of the inspection report (which showed that the air filter or oil filter needed to be replaced, was replaced and then one other minor thing). Since the vehicle came with a 5 day/250 mile money back guarantee, I felt comfortable purchasing the vehicle without doing an inspection. After I purchased the vehicle, I did do an inspection on it at a certified Mercedes shop and turns out there is a leak in the front differential. I communicated this to my sales rep and asked if they did a thorough inspection, how was this missed?? I was told (via email) that the service department knew about the leak, but since it was a "small leak", it wasn't repaired. I then inquired on why the leak wasn't mentioned on the inspection report and was told that a "small leak" is normal for a 2012 vehicle. That particular leak is an expensive leak to fix and can cause serious damage if left unrepaired, so I was obviously concerned about it. I asked if the service department would fix it and was ultimately told no, because "small leaks" are normal for a car that is 2012. It is quite obvious that BMW of Bellevue was being deceptive in regards to that leak. They felt it was necessary to include on the inspection report that the vehicle needed a new air filter, but not that it had a leak in the front differential?????? I think a leak (anywhere) is more serious than a FILTER. So the fact that they chose to leave that information off the report (after admitting that they knew about it) speaks to their intentions and their integrity. Also, I was told that the car was completely cleaned inside, but it wasn't. There was sticky stuff on certain parts of the interior and crumbs inside the cup holders. My sales rep took some disinfectant wipes and cleaned that up personally for me (which was nice), but again it proves that that was something else they were dishonest about. About 4 days later, I took the car to the car wash and vacuumed the interior. When I went to vacuum under the driver's seat, I seen there was so much hair and food on the side and underneath. It was so gross. That is when I knew for certain they never actually cleaned the inside of that car. The interior was in great condition so it was easy to believe that they had cleaned it. All in all I am very satisfied with my car. Per the inspection I had done on it, the leak was the only issue with it. It otherwise, is in great shape. I am just frustrated that they first lied about the leak and then wasn't even willing to fix it (sidenote: the branch manager offered to "look at" the vehicle again, but I didn't see any point in them looking at it. Not sure what there is to look at. They already did an "125 point inspection" on it, so they should have already looked at it then). I was also very frustrated that they didn't detail the inside. Buying a used vehicle, you want it to be clean and sanitized before you drive it, but it was so gross under the seat. I will say that my sales rep went the extra mile when I flew in from Oregon and he picked me up from the airport. That was very kind of him. If you choose to buy a car from this dealership, DO NOT trust their "125 point inspection". Pay the money and get your own inspection done on it. Also, make sure they get the car cleaned and detailed from an outside company and they show you the receipt of it being done. I guess in short..... don't trust what they tell you.
Erica Broadous
Sep 3, 2021
Certified Center