Recent Reviews from BMW of Bellevue

Since 2000, I've purchased five cars from BMW of Bellevue but no more. Recently, choosing to use the BMW of Bellevue service department both damaged my car and cost me the use of the vehicle for over a month during the holidays. This dealership used to be top-notch; since switching to 'Auto-nation', it's become the lowest common denominator in terms of customer service. I called to schedule service as my 2014 328d was leaking oil I got an appointment almost two week away and, when I arrived, was advised that my warranty had expired the day before. It would've been nice if the person that looked up my car data when making the appointment had mentioned that; especially given the long lead time for the appointment. "We bill at $190 an hour," Aaron Weaver, my 'service rep' promptly informed me. With a leaky car right before Christmas, there wasn't a lot of leeway. He called back three hours later. The leak was due to the oil plug and pan threads being stripped by the oil change I got from them a month earlier. I wouldn't be charged, but the part wouldn't arrive until Monday, so my car would be there until Tuesday. It was very disconcerting to realize that the BMW dealership had screwed up a simple oil change. On Tuesday, I was informed the part was actually in Germany and wouldn't arrive for a week. I was told to come in for a loaner 'to cover [me] for the few days until the part came in.' When picking up the loaner, I also needed my work parking sticker and mailbox key. It took over 90 minutes. The actual hand off the loaner and getting the tag/key only required twenty minutes; the other 80 minutes were spent watching Aaron make telephone calls and listening to Engell Pellumbi tell me that I'd be taken care of. Driving off after wasting over an hour in a dealership the week before Christmas doesn’t really demonstrate care. What followed was three weeks of changing and growing stories. I was told the part would be in on the 26th, maybe the 29th. When the part finally did show up on the January 3rd, almost a month later, I was told my car would be ready on the 4th, 5th, and 6th. When I finally lost patience and told them that all I wanted was a guaranteed date and time that I could pick up my repaired car, I was treated to tales of sick technicians and the scheduling woes of auto service followed by me having to explain the "Should be ready" and "IF x happens, it'll be ready" don't constitute a guarantee. This culminated with five back and forth calls with Aaron that ended with him 'guaranteeing' the car would be ready on Friday the 5th. Then Engell called me an hour later to say it wouldn't and the technician being ill was causing a lot of trouble (apparently, they only have the one guy that can change an oil pan). I took my car to BMW of Bellevue for an oil change. They damaged the car and returned it to me without noticing. When I brought it in to be fixed, they took over a month to do it while giving me a new 'delivery date' every few days or hours. I heard multiple apologies from Engell Pellumbi, the Service Manager, but as far as I can tell nothing was done. I heard very little in terms of apology or sympathy from Aaron Weaver, and it doesn't look like much was done there, either. In any event, it's a month later and I'm still waiting for my car to be returned. I dropped my 3 series off for service on December 16th. As of January 7th, my car is still unrepaired. While I understand being patient in the holidays, that's a hard sell when being told the my car, which the BMW of Bellevue Service center broke in the first place doing a simple oil change would be returned on the 19th, the 28th, the 4th, the 5th, maybe the 6th and then 'we'll get back to you.' And I was stuck driving a station wagon for the holidays. I'm pretty fortunate in that I get to drive a BMW in the first place, but by choosing to get my car serviced at BMW of Bellevue, I got less time and more stress. Next time, I'll buy my BMW from somewhere else and advise everyone I know to do the same. . Quick Follow-up: I (finally) got my car back from BMWofBellevue. When I picked it up, Aaron took my loaner keys and advised that my keys were with the cashier and my car 'is parked right out front.' By "in front" in actually meant "parked in a dark side yard out in the rain and blocked in by another car." Given that he vanished immediately after getting the loaner keys, I couldn't point out his error. After hunting for my car in the dark and rain for several minutes I found it. Then some more hunting time to find a friendly mechanic (again, Aaron was long gone by this point) who moved the blocking car that let me squeeze my car out and away. I'm sure there are better ways to tell a customer "Screw you, we don't give a damn" as they're headed out the door unhappy to begin with, but the hiding the car on the side lot in the rain is an excellent way to make that point. This place used to be really good; it's very disappointing to see how quickly and totally it fell apart.

Douglas M Martin Jan 7, 2018

Predatory shop, both sales and service-don't walk in here without other quotes, this should be your last resort service/shopping destination. If you buy/tradein here use Nada Guide spread or WALK OUT. Negotiate ruthlessly. Had very many negative experiences with service. 1) they refused to replace a broken engine mount on a car under warranty. 2) they didn't tighten the new strut to spec so I had to go to another shop because they refused to look at steering noise for free which was obviously related to major repairs that they did on suspension and steering. 3) their alignment was way out of spec and I had to go to another shop again to redo it. When i showed them the datasheet with alignment shown way out of spec they refused to refund it to my insurance company (yes, i value my insurance company's money too and not just my own because GEICO is awesome). Once they forgot to inflate my tires to spec pressure and they were way overinflated (42 psi instead of 32). Definitely wouldn't go here again for any major repairs. When i last posted this review their manager contacted me and tricked me into asking what it is that they want to offer me to resolve the issues. He then proceeded directly threatening me with litigation and accusing me of feedback extortion. This conversation was held in person and in an extremely angry tone. I was quite concerned about my safety. So if they contact you about your review BE EXTREMELY CAREFUL and best just hang up on them. Misspeak on the phone and they will use litigation extortion to deal with your bad review. Their cars are crazy marked up and they don't care about offering their customers a good deal. They'll ask you for some amount insanely over blue book or nada without evenablink. Basically these people are ruthless predators. With service my experience is that they consistently do a bad job at a massively marked up hourly rate. So overall my opinion is there's something fundamentally messed up with this shop at the higher management level. I think MSFT proximity and no other BMW shop nearby makes them think they can be predatory to customers. But BMW of Seattle is not that far and I had much better experience there. In my 3 series there was a dash rattle. I brought it to the shop 5 times they couldn't fix it. BMW of Seattle fixed it on first attempt. Overall I had just way too many negative experiences over 5 years to even list here (and far too much patience with these people). One star is extremely well deserved in my opinion. There are also shops like Strictly and LBR in the area so you have other choices. Also for repairs they route people to RNR which charges you literally double of some other shops in the area (I used Exotic Motors for bodywork and they did a great job). So even if you go through your insurance company and it "doesn't cost you anything".. DO NOT send your car to BMW of Bellevue. They'll just rip off your insurance company (which will probably affect your rate anyway) and you'll still end up with subpar results. To add insult to the injury they RELEASED MY PERSONAL INFORMATION TO THE PUBLIC. I was able to google my personal cell phone number using my name on a website called vin.place. Wow.. I don't care if this was a security leak or deliberate sale of personal info. No wonder my phone has been blowing up with telemarketing calls. Who else did they sell/leak? Only positive thing I have to say about this place is that Erika has been one person consistently helpful and polite over the years. Overall my verdict is - for under warranty service go to BMW of Seattle. Even if you have to drive extra 20 miles. They have Sat appointments. For buying - bad place, predatory prices - try someplace else. Remember, they are entirely comfortable with ripping you off way over blue book. Don't feel pressured, if the price seems slightly high, it is. For after warranty service.. generally this goes without saying for any BMW dealer because of marked up hourly rates, but just go to an independent shop. BMW makes great cars but this shop is just not in the same league as BMW.

Andrei Pokrovsky Dec 2, 2017

Called to make a reservation for a 10k service/check-up. Was told that if I dropped my car off in the morning it would be ready around 5pm which I thought was ridiculous - my dad owned a repair shop for 30 years and said it'd take 1-2 hours MAX if they were half diligent. Asked if they could provide me with a service rent-a-car which they said they could not - apparently all cars were booked for several weeks. They compromised by saying they could provide shuttle service to destinations within 5 miles from the dealership and expedite the service time to a few hours vs the all-day endeavor. Went in for the 10k service/check-up days later. Dropped off my car at 10:45am which was when my appointment was. Was informed by the service advisor that the car would be ready by 2:30pm which I thought was reasonable - BMW Northwest promised 2-3 hour turnaround time but I went with Bellevue BMW as it's a bit closer to where I live. Took their shuttle service and killed a few hours. Afterwards, they arranged a shuttle to come pick me back up at 2:30pm - they were right on time, perfect. When I got to the dealership, I was told that they were still in the process of working on my car and would take another couple hours to add an extra layer to my breaks/break pads to reduce squeaking noise that I had mentioned to them earlier in the morning. I was not happy but was willing to stay to get everything resolved. I waited patiently in their lobby until 4:30pm - 2 hours from when they initially said they would deliver the car. Still not ready. The car was finally ready at a little past 5pm. To make matters worse, I was told that they had gotten my car mixed up with another and that the extra work they were supposedly doing to reduce the squeaking noises from my breaks was NOT DONE NOR NEEDED... I'm not entirely sure why they needed an additional 2.5 hours as they didn't make any alterations to my breaks .... Conclusion When you're buying a BMW or comparable car in terms of price point, you definitely expect better service. In total, the whole endeavor took over 6 hours. If you're going in for service and you're not from around the area, expect to spend the entire day at the dealership or around the area. Bring a phone charger, food and your work with you. Bought my vehicle at BMW Northwest in Fife and had it serviced there once and I can say that BMW Northwest is far superior to Bellevue BMW - from my few experiences with them, BMW Northwest will go above and beyond what is expected to deliver the results customers want. My family has also had much better experiences with Mercedes/Lexus dealerships around the area. To make a long story short, Bellevue BMW is an Average Joe shop disguised as a luxury car dealership/service center. Pros Shuttle Service was on time Service advisor was nice and friendly Cons Service was ~3 hours late than scheduled car delivery time No service rent-a-car available for weeks Shuttle only takes you within 5 miles of the dealership Lobby/kitchen was lacking compared to other luxury car dealerships

Gene Hann Jan 19, 2017

If i could give them a Zero star I would. I never write any reviews, but after being treated like crap for the third and final time by this establishment, I feel that I need to let others know how Terrible, shitty and horrible their customer service is in all departments. First time I wen there to buy a car there they first didn't even come near me because I looked young and probably couldn't "afford" to buy a car there so the sales team didn't approach me. After i approached on of them and asked for a test drive, with attitude he asked me to give him "driver license, credit card and insurance along with Social Security card". I have done test drives at other dealerships and all they asked me for was my drivers license. thats it. I ended up going to BMW of Seattle and Buying a 3 series there. Second time i went there was because i live in Bellevue and for convenience i decided to go there for service. they told me it takes two to three hours to do the job. and they will drop me off where i need to go. I asked to be dropped off in Medina. They said that it is TOO FAR to drop you off at your house. after i got home, by cab, and 5 hours later and no call, i called back. They told me the car will take longer to fix. Also that they do not have a loaner car for me cause they are all out. I asked that they provide me with a rental. They said they no longer do that because their policy has changed. after another full day of car being in service. I called and complained that they have not contacted me to keep me in the loop and have not provided me with a car. 2nd day they gave me a car. then after the service was done they rated THEMSELVES all 10 for their job. this last and final time was couple of days ago. I decided to give them another chance and they had a car that had the features I wanted. Bought the car at night. Next morning i noticed that it has dent that is covered. i called and told them about it. They are giving me a car with damages on it as a brand new car. They said we will fix it. NO SHIT. but the car is not worth as much a brand new car if its damaged. You can't honestly expect someone to pay for a brand new car when its already damaged. Who knows what else is damaged that they are not telling me about. I called and left management 2 messages. They never once called back. I went and returned the car. again no management came to talk to me to see why i am mad and upset. No management wanted to talk to me to see if they can fix the problem. I took off, went and bought a brand new car at BMW of Seattle again. I honestly suggest to everyone to NEVER EVER STEP INTO THAT DEALERSHIP. i swear that even with traffic, if you go to BMW of Seattle or even BMW of FIFE, you will not only get a better deal on the car, but you will also get exceptional service. even the service department takes care of you. unlike BMW of Bellevue that has always a problem with their car wash and its never working. I will NEVER EVER step foot in that dealership ever again. and i will tell all my friends and family to do the same. They don't deserve it when they are so full of themselves that they don't give a damn about any customer. They only care about their pockets and if we stop going there and hurting their pockets maybe they will start to give a damn about their customers

Ali Morshedzadeh Nov 16, 2016

My husband and I chose to purchase our BMW at BMW of Bellevue because the sale team was very professional and knowledgable but we regret not checking out their service department. Their lack of communications and horrendous customer service are unacceptable. For example, I tried calling their service department to schedule an oil change. No answered, went straight to voice mail. Hence I left them a detail message asking them to call me back. Three days later, still no response from BMW. So I called again. Had to leave another message due noone answering the phone, and again asking for them to call me back. Same thing happened. No response. Nothing. So I tried calling a third time. Same thing happened. So I called back right back. Of course the operator tried to transferred me to the service department again and I had to stopped her. I told her what had happened. Her response? Oh...they are very busy there. Really?!!!! That's her excuse for them???? Unacceptable!!! Anyhow, it did not stop there. So the operator ended up scheduling my appointment for them. Of course with my luck, my service manager's calendar was all booked. I had to insisted in seeing any service manager that are available and because of that, BMW were not able to give me a loaner car, which was part of my purchase package, because they are out. If I was in need a loaner car, I would have schedule weeks ahead. Hello?! If you guys had returned my call the first time....!!!!!!! Third issue, while we were there waiting for our car to be service, BMW offered to shuttle us anywhere within a 5 miles radius of their location. Since they said our car would take about 2 hours to be finished, we decided to take them on their shuttle service. Wrong decision!!! Two hours later, we got a called from Joshua Ellis saying our car was done. We asked him to pass on the information to the shuttle guy so he knows to pick us up. He said no problem. He will get back with us in 5 MINUTES! So my husband told Joshua that we will be outside on the curb waiting for the shuttle. He said ok. 10 mins goes bye, no shuttle, no phone call from Joshua. We decided to call him. Three times! No answered. Now it has been 25 mins. We are outside, in the cold. The location which my husband and I are at is about 7 mins from the dealership. Another 15 mins goes by, we decided to call the operator. We explained to her the situation. She said she would call us back. Again, no return call from the operator. Finally another 10 to 15 mins goes by and the shuttle came and took us back to the dealership. Only after we had gotten back to the dealership did we hear from the operator, saying that the shuttle is coming now to pick us up. I informed her that we're here at the dealership already. She seemed surprised. It's so frustrating to have this happened to us. We expected more from BMW. When you buy a car from them, they emphasize their level of commitment to great customer service and wonderful quick/fast response to their customers needs but now we found out it's all lip service to get you/us to buy their car. We want to get the new 5 BMW series in Feb/March 2017 but my husband is questioning it. He has extreme doubts of getting another car at BMW of Bellevue. And frankly so do I!

Kimberley Bienville Nov 9, 2016

I purchased a used MINI from BMW of Bellevue recently and continue to have frustrating experience with them. I had been looking for a specific care for a while and saw that BMW had the type of MINI I was looking for used on their lot. I called ahead to make sure it was there and planned to go look at it. When I arrived the sales person I had spoken with was available, but had not done much besides make sure the car was on the lot prior to my arrival. We test drove and the sale person was not all that familiar with the details of a MINI including how the sunroof worked, or perks of the car. We found a few dents on the car which were unable to be fixed, but overall the car was clean and ran well so I decided to purchase. The purchasing process went fine. I asked that the car be cleaned prior to me taking it home which it was, but it was a very quick clean. There was still some mildew in the creases of the sunroof and sap on the roof of the hardtop. When the car was brought out to me the trunk was spontaneously opening. The sales person did not seem to know why and I tried driving it home anyway, and the trunk popped open in the parking lot while I was driving. I took the car back in and they said they'd check it out. PRO - they did give me a loaner while they tried to solve the problem. The next day they called and said they weren't sure why that was happening, but it didn't seem to be the case in any more. I picked up the car and drove 5 miles home. When I got home I parking in the sun and noticed there was a large crack in the windshield. It was directly behind the rear view mirror and not able to be seen while driving or inside the car. I called immediately to tell BMW this was the case and they said I needed to call my insurance and have them take care of it. This crack did not occur on my five mile drive home, as it was about 10 inches and there were no rocks that hit my windshield while I was driving. I had to argue with them that this was the case before they finally agreed to replace the windshield. I asked if they could come out to my house to replace and they said no, so I schedule an appointment for the following week. I requested and was guaranteed a loaner while they fixed the windshield. Today I brought my car in for the appointment and was told there were no available loaners, so I'd need to go through enterprise rental car. This took an extra hour while I waited for enterprise to pick me up and then give me an Altima to drive while my car was serviced. Two hours later, I'm just getting back home when I get a call from BMW explaining that they in fact do not have my windshield in stock, and that they typically send someone out to my house to have windshields repaired. They asked that I bring the rental car back and take my car home to wait for the windshield company to call and schedule an appointment. Needless to say, this took another hour and a half of my time, driving back to the dealer and getting my car back. Overall my experience with BMW has been very poor and I will never buy a car through them again, used or new. I had chosen BMW to purchase a car from rather than a private, or non-luxury car dealer, because I wanted a high end dealership, with experience and good customer service. This was not the case at BMW, as I found it.

Taylor Gwinn Oct 7, 2016

I was unimpressed with my service. It started off great. BMW of Bellevue gave me a loaner which I was not expecting being that I purchase my bmw used and from another dealership. they installed/updated software to defeat the auto stop/start function. where bmw of Bellevue failed to address my second issue and said on the phone it was fixed, it was not. The third issue had a completely different diagnosis from the technican then what the service advisor told me over the phone. so I'm not sure if he even looked at what the techican said or if he was just making it up. what really was most unacceptable to me was that they kept my car for 3 days and I had to call everyday around 3 to get an update. not once did I get a call from bmw of Bellevue to give me a status. very unprofessional. btw, this is my 3rd bmw and this is by far my worse experience. I'd have to say that everyone was very nice at the dealership, they just failed on deliver. oh, they gave me my keys when I came to pick it up. no body explained anything, just had me sign since it was free of charge, but no idea what work had been completed except for my conversation with the service advisor which they only took care of 1 of my 3 issues. 8/24/16-Follow up. I didn't see that a response was posted to please contact the general manager. It didn't sit with me so I decided to try again and I contacted BMW of Bellevue. This time they seemed to be more receptive to my complaints. I took it in on a bright sunny day for them to test the auto-lights. it stayed on when it should have gone off, they set me up with appointment which included a free loaner car for tomorrow. i'll repost after the work is completed. I am increasing the stars up to 3 since they are trying and not just saying can't diagnosis or something similar. 8/30/16-I've moved this up to 4 stars. if they would have done this in the first place it would be a 5 stars. I had a few other complaints (i.e. aux fan) and Josh took the time to document them thoroughly. This time they got it right and the paperwork showed they did a few other things that the car was due for as part of BMW's free maintenance program. that saved me another trip for these maintenance items. Oh, I forgot to mention, the folks that greet you couldn't be nicer, they don't leave you standing around looking lost. One area that could still be improved is when you come to pick up your car. Not sure if it should be the cashier or the who, but someone needs to explain what was done or not done on your car. This is my 3rd bmw and nearly 20 years with the brand. I know a lot about these cars but it would be nice to at least be given the option to understand what was done on it. Thanks

Waiky Lam Aug 30, 2016

This review is for the Service Advisers. After dealing with my SA (Jenn) a couple of times I felt the need to let BoB customers know to be careful dealing with them. This place will LIE right in font of you and take your money. Couple of days ago, I noticed the cover for the headlight washer was no longer there. I called Jenn and asked her if I will need to go back to BMW of Seattle where I purchased the car or Bellevue will be fine for the warranty service. After she understood what the issue was, she told me that cover will not be under warranty, and tell me to contact parts. I did, and the parts technician notice it wasn't just the cover, it was the whole spray nozzle. Since it's not just the cover, I figure maybe the nozzle will be under warranty. I left, and called Jenn again a little bit later. She told me still, not under warranty, but if I insist, and doesn't believe her, she will schedule me an service to take a closer look. This morning I dropped off my car. Jenn went out and did the routine inspection. She then handed me the quote to sign. The quote was $478, and she said if it doesn't go over, she will go ahead have the car repaired. I asked her if we are going to do as we agreed over the phone and check the warranty coverage first. She told me she looked at it while she did the inspection, and it for sure WILL NOT be covered. She saw me getting irritated, and told me she will get the service manger to take a look at my car and tell me exactly what she had just told me. She also made it clear manager was busy and she did not what to trouble him, like I was being difficult. The manager got there, and asked her if the bumper had damages. Jenn avoided answering that question. Then he went on to inspect the car. When he came back he told me he didn't see why it wouldn't being covered, took 100% responsibility, and told me everything Jenn told me is what he wanted his advisers tell the customer. I don't know if he actually told the advisers to say those things to customers. All I know is that, if it was my mom that dropped off the car, my mom would been taken advantages of, and paid $478+tax.

August Fang Apr 4, 2016

Let me start by saying, that I feel like I got a good price on the car. That alone is the two stars, if the review were solely on the car price, then this would be a lot higher review. However the car price + buying experience + service experience is what I am rating. 1st off, if you want customer service and help, don't go here. Try Tacoma or Seattle. (read the reviews on those first). With that said: I had an appointment with the sales person and got there that day and she was double booked and running between two people. Very impersonal. (this should have been a clue). Whatever... So we test drove the car, never came to an agreement, I get home and an email from the sales manager offering the car at X price. I agree. Second - The buying experience - Very similar except I saw her a bit more because we had paper work to do. Our appointment was at 10am and we were promised it would all be ready. I even pointed out a few things about the car and there was no second key. I was assured this would be taken care of as well. So we end up waiting for about 45 minutes for them to get everything ready. We sign all of the papers and the items I had asked about weren't taken care of, so another 20 mins... And no second key. I was told it had to get made and would be shipped to me along with plates. This was the end of August. End of October comes around and I email my salesperson asking about these two items, no response. Beginning of October comes around and I call my sales person and she says it will get taken care of. I follow up with an email. No response. I call the dealership, I am told it just arrived and they would send it. I inquire about the key and she doesn't know. (This is now going on a month and a few days). I have to spend an hour on hold with BMW NA to speak with someone and file a complaint. A day later the key is fedex-ed to my house. My plates finally arrived today.... To this date I still haven't heard from my salesperson. So if you need anything, be prepared to jump through a lot of hoops to get it accomplished. If you don't need anything and just want a good price, try your luck. I will not be buying my next car at this dealership!

jason745 Oct 8, 2015

Jason Oct 8, 2015

Dishonest [non-permissible content removed]: sums up our experience with Bellevue BMW. Cliff notes: We purchase a certified used X5 with 38k miles from BMW of Bellevue and had it shipped to us in Texas. The car arrived with damage to interior panels of both back doors, a dent in the side of the car, and a the drivers side seat belt installed incorrectly. We were told the car was in excellent condition prior to purchase. We immediately contacted the dealer to complain about the interior panels and dent. After 3 months, they sent a check that doesnt even cover ¼ the cost of what our local BMW dealer said it will take to make the car in the excellent condition we purchased. Bellevue BMW apparently today told our local dealer today that they are done dealing with us and refused to pay the $70 to fix the seat belt installation error. If youre looking for honesty and a dealership that stands behind the cars they sell, BMW of Bellevue is not it. Details: After using a nationwide car search through our well known military based credit union, we located a certified used 2012 BMW X5 with 38k miles at BMW of Bellevue. We reached out via email and were contacted by sales rep Alvin Ecklund. The car had all options we desired and Alvin was, at first, helpful to provide details of the car and attest to its excellent condition. Since we live in Texas(and the dealership is in Washington) we expressed concern to Alvin about purchasing car without seeing it in person. He stated that he often sold cars to out of state buyers. We asked specifically for any information or pictures about any imperfections on the car that would distinguish it from new. Alvin responded with an email that said This is in excellent condition no scratches that I saw and also inside is also in great condition. We purchased the car, and paid $1200 to the auto transport they recommended and waited for the car to arrive. Within 10 minutes of the car being unloaded from the transport my wife called me to express frustration with damage to the inside of both door panels. She also noted that Alvin signed paperwork with the transport company acknowledging a dent in the drivers side rear fender. Though the dealer apologized, it took several weeks for Bellevue to provide a reference to a local repair shop who came to look at our door panels. The repair shop, (again recommended by Bellevue) said the panels could not be repaired to excellent condition and proceeded to show us where sub-par previous repairs on the panels were already failing. We again reached out to Alvin and requested that Bellevue replace the door panels. Alvin explained in email that Great condition is what a used vehicle will be once they repair the panels for you. We escalated our complaint to the general sales manager Uwe Thuemar. After Uwe suggested that the transport company had damaged the car, he took another 4weeks to tell us that we would be getting a check for $500 to cover the cost. (It is worth noting that the transport company had the car for only 3 days. So the logic behind a company transporting this car all the way from Washington to Texas, damaging the back seat interior door panels, trying to partially repair them, and delivering it to us in the span of 3 days is ridiculous.) Further, during the first few days of ownership it became apparent that the drivers side seat belt is installed twisted. Our car is at our local dealer today for a routine oil change and some other small issues. We asked them to fix the seat belt and were explained that this is not covered under our certified used warranty since the assumption is that the car is delivered correctly. Our local dealer asked Bellevue to cover the $70 charge to correct the issue and Bellevue refused saying they are done dealing with us. We were also told the door panel replacements are $1300 EACH plus labor. So the BMW dealership needs $2700 plus labor to fix the seat belt and door panels on a certified used BMW with 38k miles that was sold to us in excellent condition. We find it hard to believe that any BMW dealership considers a 38k mile certified car with holes in the rear door panels to be acceptable, much less excellent condition. Had we known the accurate condition of this vehicle, we would not have purchased it. We will continue to work our way up through corporate, but this is ridiculous and everyone should be warned.

carx793 Sep 21, 2015

Absolutely not recommended. Zero or negative stars should exist for businesses like BMW of Bellevue. I had a recall for the passenger side airbag, which needed to go to the dealer for service. I was called by my service "consultant" to let me know that the airbag work was complete. However, I was advised that I needed the following services performed: 1. Replacement of oil filter housing gasket 2. Replacement of VANOS line 3. Replacement of front control arm bushings 4. New coolant and brake fluid, as well as a fuel injection flush There were minor leaks from the first two items, so fair enough with the diagnosis. They provided photos of the leaks, which verified the issue. I was quoted repair costs of $850 for the gasket repair and $375 for the VANOS line. I had both repairs done for less than a combined $600 by an independent BMW shop. I had the front control arms replaced about 10,000 miles ago, so I found it odd that I needed new bushings already. I had also had the car aligned less than 500 miles ago, and this had not been mentioned as a problem. But perhaps the bushings were defective, despite the fact that no photos or other documentation of the problem with the bushings. I took it back to my independent BMW shop, since they offer a 2 year, 24,000 mile warranty on all repairs and parts. There was NOTHING wrong with the bushings. My shop even offered to have the BMW of Bellevue technicians come down to identify why they had made the diagnosis. BMW of Bellevue wanted to charge me $700 for a repair that was not necessary in any way for any reason. This is fraud. BMW of Bellevue's recommendations for fluid changes were based on no information. They checked none of the fluids before recommending that they be changed. I replaced the coolant 15,000 miles ago and the brake fluid 2,000 miles ago, but they wanted to charge me $230 and $200 to replace them. Fuel injection cleaning is absolutely worthless and unnecessary if there are no problems with the injectors, but they wanted $230 for that "service." Again, this is a fraudulent recommendation. BMW of Bellevue attempted to sell me over $2,500 of service, the vast majority of which was not necessary or justified. I don't know if their tech Kevin is trying to generate work for himself to make his quotas or if their service consultant Dean is paid on a commission basis to pimp and upsell services while they have your car in the shop for a required repair or service interval. Regardless, they should be ashamed of their cynical approach to customer service. Finally, their automated email system continues to follow up on the unnecessary services, which is simply laughable. I have never unsubscribed from emails with such pleasure. NEVER, EVER take your car to BMW of Bellevue unless it is a warranty or recall service. ALWAYS get a second opinion on any service or repair recommendations from them. You will save significant money and may even find that the recommendations are not necessary, as I did.

TEM_Renton Sep 1, 2015

We bought a Brand new 2014 BMW X5 from the BMW of Bellevue dealership in December 2013 and we are highly dissatisfied with this dealership. This dissatisfaction is a result of our aggregate experience so far. We are writing this review, hoping that others will consider this before going to the dealership and more importantly they will improve this for future. The beginning of our experience with the Bellevue dealership was when we test drove the car and I have to say that was the only good experience. After that it all went downhill from there. The day we purchased the car, our salesperson David L. was in a mad rush. He barely explained how to set up the bluetooth and then for everything else he handed us the fat manual. He did showed the feature in the car itself where you could learn about the features yourself. You do not expect this buying a luxury car. When we test drove I asked David that BMW Connect works on Android phones and he was quick to reply that it does. After we purchased, when I asked how do I use BMW Connect from my Android phone he said that he only knows about iPhone - we should try to figure it out ourselves. We found later that BMW Connect does not work on Android in North America. Needless to say our buying experience was bad. He topped it by just bluntly asking for five star review on feedback and referring him to our friends. Rest assured, this guy would never get our recommendation. Next day after the purchase, we got a low air pressure warning on the Right rear tire. We went to the dealership and had to wait for an hour. David was roaming around chatting with his peers but never bothered to stop by and ask, if there was a problem. A person filled up the tires and mentioned that happens during change of temperature - I was surprised because Seattle does not experience that high of a temperature fluctuation but thought maybe. Over the next week or so, my wife had trouble connecting with the Blue-tooth while listening to music. It would suddenly interrupt in the middle. We sent an email to David L. asking for help. Instead of providing any assistance he outright proved us wrong by sharing that he has never heard of a problem like this. He instructed us to disconnect and reconnect. We tried and the problem remained. Our dissatisfaction was climbing and patience going away. We contacted the Manager at the Bellevue dealership. He heard the whole thing and apologized for the poor experience but again no offer for helping us out or he would do something about the experience. After a month had passed and we did not hear at all about our new license plate we called David L. since our temporary tabs are expiring. He looked around and mentioned that the new plates were at the dealership and had arrived a week ago, we should come to get them. No explanation to why he did not call us when the plates arrived. BTW, he has never activated the SOS feature on our BMW. We don't know what needs to be done and this was another of his 'learn it yourself' suggestion. Meanwhile, every few weeks the tire pressure in our right rear tire decreased. I had to buy a portable air pump to make sure that it was correct at all times. We did not wanted to go to this dealership again and add to the bad experience. Finally, after 3 months I decided to take the car to the dealership to get the tire checked. They looked at it and mentioned that there was a nail in it. I asked, if they could repair my brand new tire and they said that these run flat-tires cannot be repaired. Of course they are not covered by warranty. I asked if they could give me a loaner vehicle when they mount/balance the new tire and they refused to give a loaner vehicle for this type of service. i asked how much will that cost and they quoted me $450+ . I did a check online and found that I can get the exact same tire plus the install/balancing for $330. Not only they have horrible service they have prices that are 35% more. Of course I was mad at them and got the repair done myself. I even believe that the nail was in the tire from the start because it was the same tire that kept losing air pressure. These are special run-flat tires and hence they hold pressure for few weeks before they need air refill. All this has happened within four month of my car purchase. My experience has been so bad that I will never purchase again from this dealership. In fact my experience has left a bad taste for the BMW Brand also. I hope someone will finally pay attention to my complain and do something about it. I sincerely hope that no one ever gets an experience like this while buying a brand new luxury car.

savinay May 13, 2014

We bought a Brand new 2014 BMW X5 from the BMW of Bellevue dealership in December 2013 and we are highly dissatisfied with this dealership. This dissatisfaction is a result of our aggregate experience so far. We are writing this review, hoping that others will consider this before going to the dealership and more importantly they will improve this for future. The beginning of our experience with the Bellevue dealership was when we test drove the car and I have to say that was the only good experience. After that it all went downhill from there. The day we purchased the car, our salesperson David Ly was in a mad rush. He barely explained how to set up the bluetooth and then for everything else he handed us the fat manual. He did showed the feature in the car itself where you could learn about the features yourself. You do not expect this buying a luxury car. When we test drove I asked David that BMW Connect works on Android phones and he was quick to reply that it does. After we purchased, when I asked how do I use BMW Connect from my Android phone he said that he only knows about iPhone - we should try to figure it out ourselves. We found later that BMW Connect does not work on Android in North America. Needless to say our buying experience was bad. He topped it by just bluntly asking for five star review on feedback and referring him to our friends. Rest assured, this guy would never get our recommendation. Next day after the purchase, we got a low air pressure warning on the Right rear tire. We went to the dealership and had to wait for an hour. David was roaming around chatting with his peers but never bothered to stop by and ask, if there was a problem. A person filled up the tires and mentioned that happens during change of temperature - I was surprised because Seattle does not experience that high of a temperature fluctuation but thought maybe. Over the next week or so, my wife had trouble connecting with the Blue-tooth while listening to music. It would suddenly interrupt in the middle. We sent an email to David Ly asking for help. Instead of providing any assistance he outright proved us wrong by sharing that he has never heard of a problem like this. He instructed us to disconnect and reconnect. We tried and the problem remained. Our dissatisfaction was climbing and patience going away. We contacted the Manager at the Bellevue dealership. He heard the whole thing and apologized for the poor experience but again no offer for helping us out or he would do something about the experience. After a month had passed and we did not hear at all about our new license plate we called David Ly since our temporary tabs are expiring. He looked around and mentioned that the new plates were at the dealership and had arrived a week ago, we should come to get them. No explanation to why he did not call us when the plates arrived. BTW, he has never activated the SOS feature on our BMW. We don't know what needs to be done and this was another of his 'learn it yourself' suggestion. Meanwhile, every few weeks the tire pressure in our right rear tire decreased. I had to buy a portable air pump to make sure that it was correct at all times. We did not wanted to go to this dealership again and add to the bad experience. Finally, after 3 months I decided to take the car to the dealership to get the tire checked. They looked at it and mentioned that there was a nail in it. I asked, if they could repair my brand new tire and they said that these run flat-tires cannot be repaired. Of course they are not covered by warranty. I asked if they could give me a loaner vehicle when they mount/balance the new tire and they refused to give a loaner vehicle for this type of service. i asked how much will that cost and they quoted me $450+ . I did a check online and found that I can get the exact same tire plus the install/balancing for $330. Not only they have horrible service they have prices that are 35% more. Of course I was mad at them and go

Savinay May 12, 2014

I ended up working with Jim T. by pure chance. I had been planning on buying a BMW 335 Xdrive for my wife but was waiting for the right timing to pull the trigger. When I learned about the BMW subsidized promotions for the Holiday Season I decided to make the move. I went to BMW of Bellevue looking for any of the three sales persons from whom I had bought cars in the past but they had all moved on. At that point I figured I might as well consider BMW of Seattle to see if I could find someone Id be comfortable establishing a connection with. It became clear that the vehicle would have to be ordered as the specs were impossible to find in the dealers data base. I was really close to closing a deal when out of the blue the sales manager threw in a monkey wrench, insisting that the purchase would not qualify for the Holiday discount because the car would be delivered after the incentives expired. I was very displeased with the outcome and walked out of the dealership, going back to Bellevue where I asked to speak to any sales person who was available. It happened to be Jim and looking back I think it was my lucky day. Jim was extremely personable, helpful, professional and never pushy. He helped me chose the options I wanted and never tried to sell me anything I didnt care for. The price negotiation which is the part most buyers dread was painless. He was willing to work towards a fair compromise which would put the purchase price slightly above dealer cost to guarantee them a reasonable profit but way below MSRP. He also offered to honor the Manufacturers rebate, the Customer Loyalty discount and even threw in a set of all-weather floor mats free of charge. We shook hands, I signed the order and paid the deposit and was out the door within one hour. Now the long wait for the vehicle was beginning. Jim would give me updates on the status of production on a regular basis which I greatly appreciated. When the vehicle finally arrived I got notified right away. My wife and I went in the same evening and were happy to see that it was exactly how Id ordered it, down to the last detail. I was also very pleased to see that the deal still stood as we had agreed upon, although more than three months had passed. There was no attempt to squeeze more money out of me, in fact Jim graciously offered to cover the discount for the Loyalty program which had expired and convinced the sales manager to agree to it. Next he went over the countless features of the vehicle making sure I had all my questions answered. He assured me that wed be welcome back anytime we needed help with expediting our learning curve. He followed up for the next few days with phone calls to make sure that everything was working to our expectations. I have always felt that there are there categories of deals. The worst is the type where both parties walk away feeling screwed. The second and most frequent type are the deals where one party feels like it won while the other lost. The third and best scenario is when everybody feels like they got what they want and are left with a pleasant experience. This is how I would rate my interaction with Jim and the BMW of Bellevue dealership. I dont know if I truly got the absolute best deal possible but I sure left with that impression and a big smile on my face. I hope Jim will still be there when Ill go back for my next vehicle.

R12GS_LC Apr 8, 2014

This had to be one of the stranger experiences ever with a car dealership. I visited the lot with my wife (we are professionals in our mid-fifties) and spent about 15 minutes looking over the lot at various models. I am planning to purchase a new vehicle within the next 10 to 45 days. I planned to drive several models including the Audi A8, the Mercedes S550 and several others in that class. As we looked around, several sales people (both from the showroom window and also on the lot) just stared at us and none offered to help. We finally went into the show room, where, again, people just ignored us for a while. Finally, a young salesman approached us and I think I can reproduce the conversation almost verbatim: Him: Looking at cars? Me: Yes. I am interested in the 7 series sedan. Him: Want to drive it? I need your proof of insurance and driver's license. Me: How about trying to sell me the car first? Him: What do you mean? Me: I would like to know something about the vehicle. Him: I just started here and I don't know anything. Me: Could you find someone who does to help us? Him: Are you having a bad day? Me: No, I just want to have some questions answered. Could you find someone for us? He then turned to the receptionist who held up her hands as if to say - I don't know who's available. At that point I looked at my wife and said "We're out of here". This was such a strange experience I don't even know what to make of it. I am in the fortunate position of being able to purchase virtually any vehicle that I choose. I'm not sure what kind of client they are looking for, but we were certainly well dressed and unobjectionable in any way; I would expect any car dealership to provide, at the bare minimum, polite customer service. BMW of Bellevue lost a potential sale, and at this point I don't plan to look at any BMW product because I would, as a matter of convenience, need to use this dealership for service. While I haven't had any dealings with the service department, I find that attitude is fairly consistent across a company, and I wouldn't want to get myself into that position. I had heard other comments from friends in the financial industry that this dealership had a bad attitude but I had decided to give them the benefit of the doubt. I guess sometimes word gets around because the comments have a basis in fact. [violative content deleted]

indybroker Jul 1, 2008

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