
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from BMW of Bellevue
5
They asked for summer maintenance and checked the car very smoothly. Now I can spend the summer safely.
Tomohiro Asano
Jul 2, 2022
2
My sales person and the finance person who handled the cash transaction were very good. The dealership was extremely poorly managed. I drove 8 hours round trip to purchase. I was assured everything would be ready for an efficient cash transaction. What happened were financial mistakes in the dealership favor. The worst was having to wait 4 hours for them to do a simple cash transaction. They did not have adequate staff on hand. I learned later that this is the norm at BMW of Bellevue.
Larry
Jul 2, 2022
5
Terry was an amazingly attentive salesperson. He provided a lot of detail throughout the process regarding the car as well as the ETA to delivery, and went above and beyond during the delivery process. I highly recommend this dealership
Anshuman Chadha
Jul 2, 2022
5
This is the first time buying a car that I was happy & didn’t feel pressured. Our experience with Bellevue BMW was amazing! They were honest & very pleasant to work with!
rick & kim gauger
Jul 1, 2022
1
Honestly, the advisor was good. But the car servicing was terrible. They don't even do internal cleaning of the car. I could see lot of soil under the mats. On the top, they have very uncomfortable loaner car policy. UX doesn't show loaners. Pretty bad service for BMW.
Yogiraj Awati
Jul 1, 2022
3
Slightly disappointed, every time i bring my car here for an oil change it ends up costing me $1600-$2500 for random “suggested repairs”, as if they’re trying to meet a quota. yet somehow they’ve managed to “forget” to fill up my windshield washer fluid on 3 occasions.
Shane “Heathen” Oliver
Jul 1, 2022
5
Really nice and efficient, but little bit expensive.
Bowen Liu
Jul 1, 2022
5
Benjamin got me in in a prompt manner. The customer service he provided was exceptional! I look forward to going back and working with him with any future repairs and/or services.
Imani W-W
Jul 1, 2022
5
I have an excellent experience purchasing my 2021 BMW X5 from Bellevue BMW. My sales associate was wondering and the entire team was helpful and accommodating.
Teri Foy
Jun 30, 2022
5
5 Stars for my service advisor, Angel and his team. Answered any and all questions, daily follow up on status of repair. The video clip of what needed to be repaired was pleasant surprise. Met him with my 1st 2018 BMW X5 I purchased at BMW of Bellevue. With the second BMW, I requested him by name to be my service advisor when I brought the car in for it's 1st service there. I am sure other advisors are also 5 stars, but as long as Angel is there, I will always use BMW of Bellevue to work on my BMW. Worth the extra cost to have the confidence that the repair was done correctly.
Min Chung
Jun 30, 2022
5
Leonard is the absolute best at BMW Bellevue.
Floyd Gatlin
Jun 29, 2022
5
Great experience in annual maintenance service. Fast and responsive, no extra sells.
YuanQing Ji
Jun 28, 2022
5
Had a stellar experience with them, I first interacted with them in 2020 for my first BMW car and now in 2022 I went back to them only as in current crazy market of markup price on top of MSRP, they were not charging any markup price and on top of it, buying a car from them is the smoothest experience. I would highly recommend John Lee as a go to guy, time and again he proved to be my SPOC for a flawless delivery. :)
Saurabh Sharma
Jun 28, 2022
1
The service I received was good and accomplished in a timely fashion. However I had to go to the car rental agency which is like five blocks away to receive my rental car. I purchased a 2018 X2 from BMW And Bellevue and was promised quite a few things that were eventually accomplished, however it took all my time and energy to micromanage the situation because their communication is incredibly bad, zero communication whatsoever with the customer. I ended up having to go to the dealership three separate times and talk to three separate managers which eventually the last one helped me out, I corresponded with this manager and after a couple emails I never received any action on their part. I was expecting above and beyond customer service because you are buying a premium driving machine, but what I received was a whole bunch of frustration and then eventually after badgering them got the result that I wanted with no apology from them. My recommendation is if you want an absolute mine blowing experience and beautiful the engineer German vehicle go with Porsche. That’s where I’ve purchased my 911 4s targa and the customer service is outstanding!!!!!!!
Philip Gray
Jun 28, 2022
5
Outstanding customer service, low pressure sales. No haggle pricing. Car buying is fun again!
Neil Warnock
Jun 28, 2022
5
I had a wonderful experience working with the sales team of BMW Bellevue. They were very friendly and promptly made sure that I am update on all the latest updates for the delivery of the vehicle.
Anil Roy
Jun 28, 2022
5
Great service, fast too. Thanks Leonard?.. ?.. ?..
Lawrence Casey
Jun 28, 2022
5
Excellent Service. Appreciate the care and customer service from Leonard Mayorga, who was my Service Advisor. We will definitely return for future needs.
Alec Stephens
Jun 27, 2022
5
I was able to drop my car off early and it was ready by the time I got off work. Angel, the person I worked with was very I kind and helpful.
Adrianna Gutierrez
Jun 27, 2022
5
Staff was friendly and my oil change was done in a timely manor.
William Stich-Smith (Will)
Jun 26, 2022
1
I serviced my BMW and was very disappointed with the service provided. Its a regular annual service for my car and there wasn’t any problem. I expected them to clean my car properly, which is a basic expectation for any car service. However, they did a terrible job of cleaning my car. See the pictures. I have escalated this to their team and am still waiting for resolution. Will update this review once I get resolution.
Saravanar Boopalan
Jun 26, 2022
5
The problem of air conditioning was quickly solved. And provide the ride service for me. The best of customers service.
Lisa Wu
Jun 26, 2022
5
I brought i-3 for brake flush and general checking, Leonard, the service consultant was super helpful explaining before and after service on the status of the car; what need to be done, the cost estimate, following up checking the car after the service.
Rusdianto Mahmud
Jun 26, 2022
4
Good service but very long wait time.
Ray Hou
Jun 25, 2022
5
The BMW Of Bellevue has always gone above and beyond. Leonard has been an outstanding service consultant. The folks who schedule the appointments have also always gone above and beyond. Thank you guys!
Fareed A
Jun 25, 2022
5
I’m so grateful they they were able to assist me at the last minute. They were very accommodating and helpful.
Lisa Gelineau
Jun 25, 2022
5
experience is very good for the service, it was very fast.
Can Zhao
Jun 25, 2022
4
Saf was very helpful and will be back because of him
Austin Bui
Jun 25, 2022
5
I normally despise the car buying process, it's why I went Tesla last time, but BMW of Bellevue, and my sales advisor Reza, were without a doubt the best I've ever dealt with. The hours-long wait for paperwork and signatures etc can be tedious (there's only so much bad coffee and snacks and looking at other cars a person can do while walking around the lot and showroom), but Reza and the rest of the staff were professional, not slimy as many car dealers can be, and on the up and up from Day 1 to the actual driveaway. Well worth my flight and time to get from Boise to Bellevue. In fact, I now consider them to be my local dealer, and have recommended BMW of Bellevue to anyone looking for an honest and fair transaction.
Dan Kouba
Jun 24, 2022
2
Mostly people standing around not much organization. Took ten minutes to convince them my name wasn't Jim. There was an attempt, staff failed which means management has failed.
Andrew Nichols
Jun 24, 2022
3
I was able to get in quickly for service, but this is the only dealership that I’ve visited that doesn’t offer a loaner vehicle. They offered to top off the Def for my diesel for $150.00, which made me laugh! That’s when I knew that I was probably paying more for my service than if I had waited a week and gone to another dealership.
Valencia Brooks
Jun 22, 2022
5
Angel has been the best, always. I am glad he was assigned to assist me the second time around at BMW Bellevue. It has been amazing ever since.
M. P.
Jun 22, 2022
2
I waited 5 hours for them to change the oil, spark plugs and some filters. Immediately I get a check engine light on the way home, one of the new spark plugs was bad. A couple days later they email me saying they need another $260 because they forgot to charge me for some parts. They tried to make it up to me with a free detailing, it took a whole day and there were obvious spots that they missed. $700 in labor just to change the spark plugs was bad enough, but overall the experience sucked. I expect more when I pay a premium to have work done at a dealership, especially a BMW dealership. Shout out to my service advisor, he did everything he could to make it right.
Sam Leavens
Jun 21, 2022
1
Bad attention, my car returned with other problems.
Aureliano Faria
Jun 21, 2022
4
I always have a good experience here. My repairs are done quickly and if I need a loaner, I get one. Thank you! My only bad mark is the call center to make the appointments needed. You are on hold for an extended time. They offer a call back but you may or may not receive the call back.
Theodore Caldwell
Jun 21, 2022
3
Actually I lowered my rating from 5 to 3 after their slowness to ship my plate after my temporary deadline passed. I had to follow up with several folks to finally my sort that out
Hayro C
Jun 20, 2022
5
Thank you for the quick response and high efficient work input.
Chai Wong
Jun 20, 2022
5
we appreciate the flexibility in scheduling the maintenance appointment to accomode our travel plan. the round trip Lyft rides service was very helpful.
Shiah-yun Chen
Jun 20, 2022
5
I purchased my 2018 X5 two years ago and have had consistent poor service and communication with Bellevue BMW. I AGAIN just got off the phone and was transferred around only to be left with an answering machine. I purchased the ultimate care maintenance package and in all my paperwork there is only the contract which does not describe in detail what is offered. When I talk with the Sales department, whom sold me the service, they don't know anything about it and even the Service department can't give me anything but a general "bring it in every 10,000 miles or 1 year whichever comes first" answer. The car in general is wonderful but Bellevue BMW is very poor to work with.
Steve Harer
Jun 18, 2022
4
I’ve gone to BMW of Bellevue for some time now, for service on another vehicle of mine. When I went to sales, I was worried someone would say I’m not supposed to be there. As I’ve had negative experiences at other “luxury” car dealerships. Sara Bayou (executive client advisor) though, was wonderful to work alongside. She truly help me feel confident in the research I found and questions I had. Super happy to have the chance to share this purchase with her. The only negative was from the finance dept, when, Ely told me the car would come with a second key, after asking him for one prior to the sale. Guess this will be my first and last purchase with them.
Nick Corcimiglia
Jun 18, 2022
4
Good staff, decent experience. Wish the process was much faster but generally good.
Miles Dean
Jun 16, 2022
5
The sales experience was easy and comfortable. Alvin was very proactive in answering my questions and explaining all the details very transparently. Current inventory is pretty constrained but I was quickly informed after another customer cancelled their order so I didn’t have to wait the time for an ordered vehicle to ship.
Eric Su
Jun 16, 2022
5
Happy with the service and attention to detail provided during my service appointment . Leonard was great and helped me in explaining the services which my car may or may not need.
Ashwaray Chaba
Jun 16, 2022
5
Good staff, decent experience. Wish the process was much faster but generally good.
Miles Dean
Jun 16, 2022
4
Bought a used truck (Honda) and also traded mine in (Honda). Great people wish the process was faster. Overall good experience, would shop here again.
Miles
Jun 16, 2022
5
Great car purchase experience courtesy of Sarah Bayou - Executive Client Advisor. Simple, quick and easy - much appreciated!
Todd Wells
Jun 15, 2022
5
Great sales advisor and an equally helpful service team. The team was super helpful when I had to get my first bmw during the pandemic, pulling out all the stops to help me find the right car. And even after the sale, the service team has consistently provided excellent service whether those were pre-scheduled or just last minute drive-in requests.
Saptarshi Kar
Jun 15, 2022
5
Incredible service here! Despite several options in Bellevue & Seattle, we specifically wanted to work with the staff at BMW Bellevue. They’re meticulous and so professional. Never once felt pressured into the sale and even during the signing process, we never felt pressured into buying warranties etc. If every dealership was like this, the tainted reputation dealerships have will completely be eliminated. We worked with Sahba who was the most polite and professional employee I’ve come across. BMW, if you’re reading, give him a big fat raise and promote him. He’s a rockstar!
Meghna Luthra
Jun 15, 2022
5
My service rep, Reza, was wonderful and right from the day I walked in to the showroom till I drove out with the car, he guided me in every step meticulously.
Kumar Siddhartha
Jun 15, 2022
5
Best experience ever in selling a car and the purchasing an X3m40i. Working with Frank Chung was or is the best experience I have had in purchasing a vehicle... custom ordered the X3M40i and the experience was a 10 of 10 from ordering to delivery of vehicle
JEFF O
Jun 15, 2022
5
Sergio in sales and the lady we worked with in Finance (can't remember her name) were very friendly and easy to work with. Angel is service is friendly and very easy to work with.
Adam Matkin
Jun 15, 2022
5
Jennie my advisor has always had my best interest at heart! She is there for the client and not to make an extra dollar for the company
Diane Fingar
Jun 15, 2022
5
I had an amazing experience with BMW of Bellevue. Even with delayed shipment problems going on they ensured I got my car on time.
Arpita Singh
Jun 14, 2022
5
Excellent customer service throughout the process and the work was swiftly done!
Matt Haldeman
Jun 13, 2022
4
Got the new M850i in Barecelona Blue. Stunning car with great driving experience! Exceptional customer service by Andy Naum. Got the buying process online with quick approval. At the dealership, had to enter the same information again on paper though. Would have saved a lot of time if online application was accessible at dealership and just print out instead of filling out paperwork again. Likes the new facility with high ceiling and open floor plan. Andy Naum went extra mile and ordered us matching trunk liner complimentary when we asked about purchasing one to protect the trunk space. Appreciated the thoughtfulness!
Elizabeth Lee
Jun 13, 2022
5
I have been their customer for 5 years and everything has been smooth so far!
Cesar
Jun 13, 2022
5
Extremely good experience. Jenna Ly from BMW Bellevue was great, very knowledgeable, always responsive and supported me in each and every detail. Thank you Jenna and the entire BMW team
Murat Sahinoglu
Jun 12, 2022
1
I just checked back and saw what they were selling my trade in for. They gave me $25,500 for my old car and they are selling for just under $31,000. Assuming they needed to do a little reconditioning, that's $5,000 I just gave them. If I had sold it myself, I wouldn't get the tax break, but I'd still come out way ahead. My advice, don't come here and if you do, don't trade your car in. But, If you decide to play their game, just know when they bring the manager around who tells you that's the best he can do, he's not telling the truth. They are making record profits, just be prepared to walk out the door when they act like you're breaking the bank asking for a fair deal.
John Nance
Jun 12, 2022
5
Sarah was super nice and helpful about finding my dream car! During this huge vehicle shortage, she managed to bring me a car with all the packages I want. Before the car I wanted was available, she still got the patient to show me around all the other cars. Highly recommend BMW Bellevue!
Charlie Shih
Jun 12, 2022
5
Jennie Mao?s service and staff workmanship was spectacular.
Evett Ruffcorn
Jun 12, 2022
5
Chris provided great service during my recent visit!
Tammi Boutchyard
Jun 11, 2022
5
Chris was super nice and detailed on the service. He gave me a good timeline expectation and got me a Lyft to the office and scheduled it back. Amazing service went super smooth
Natalia Gonzalez
Jun 11, 2022
1
Don't waste your time with this place.
Michael Louis Iuzzolino
Jun 11, 2022
1
Our sales rep showed poor communication, organization, and lack of professionalism and courtesy throughout our purchase and post-purchase experience. I love our new M4 but this dealership could use some training on what great customer service looks like.
Sammamish
Jun 11, 2022
5
Alvin helped me think through what I needed and explained the differences between models patiently. It was easy to find someone to help as you entered and, not to be discounted, had great coffee in all variety, water, and a comfortable and attractive waiting area. The process was straightforward and they took care of all the details of acquiring your car.
Susan Grindle
Jun 11, 2022
5
I just arrived at the US, and struggled to find a car for my family. BMW of Bellevue was the only place I could find one my family loves. They have good amount of new and pre-owned vehicles for me to choose. The sales staffs were well-connected with me all through the process proactively. My kids also like the shop.
Muhyun Kim
Jun 10, 2022
5
This is a great dealer to go to. We showed up not knowing if they would have anything given the current lack of supply and they helped us get the exact car we wanted. We received excellent service and would definitely recommend this dealership to others.
Michael Feeser
Jun 10, 2022
5
Had my 4 Series serviced at BMW of Bellevue. Service was amazing! Aaron on the Customer Service Team was Awesome as always. Appreciate having you take care of me!
John Sperber
Jun 10, 2022
5
Great service, fast, fair and professional. Great experience.
drew Smith
Jun 9, 2022
5
1 have never had the privilege of visiting such an amazing dealership as the Bellevue BMW. It was a wonderful experience from the time I pulled in to the service department until I left extremely satisfied. My service advisor, Saf , and the young man that drove us to Bellevue Square to walk around, while we waited for our vehicle to be serviced. I really can't say enough about all the wonderful people that took such good care of us.Thank you Bellevue BMW !!!
Carol Wilmot
Jun 9, 2022
5
Great sales staff. Had a great experience from test drive to driving off with new X5 all in one day.
Apoorv Saini
Jun 9, 2022
1
I know there's many shady car dealer out there, but this has to be one of the worst. We were welcomed by being ignore by the little b**** at the front desk in almost a comical fashion. I had to text the guy I was there to meet. And if you have a trade in don't talk these guys. They will low ball you in yet again almost a comical fashion.
John Matthew Nance
Jun 9, 2022
5
Had my M240ix serviced on June 8 and it could not have gone better. Work performed on time and on budget and properly. They even washed and vacuumed at the end and these days that is rare. They have their act together!
Don Adams
Jun 9, 2022
4
Chris was very helpful and informative. He let me know when the car would be ready and suggested what repairs were necessary. It was easy to schedule the appointment.
Sandy Zook
Jun 9, 2022
5
3주전에 와이프차로 오더한 BMW230i를 받아서 캘리포니아에 1주일간 다녀왔씁니다 4기통터보가 이렇게 재미있을줄은 상상도 못할정도로 원할땐 언제든지 가속력을 뿜어내네요 일주일내내 운전이 즐거웠고 만족했씁니다 차를 오더하고 인수할때까지 지속적으로 이메일과 문자로follow up과 update 해주신Frank Chung님께 감사 드립니다 이다음에도 BMW는 BMW Of Bellevue에 Frank Chung님과함께 하겠씁니다 감사드립니다
정준우
Jun 8, 2022
3
Oil change and small engine service was fine and came out good, but had to wait a really long time just to check in and overall very lengthy day for what should've been an hour service got done 3 hours later
Steve Lamb
Jun 8, 2022
5
Matt was very helpful in outlining what services my car required and what was more urgent vs what could wait until next time. He even caught the fact that my warranty was expiring soon and recommended the full check up to help ensure any issues found could be covered by the warranty. Also really nice energy. And facilities are great- good Wi-Fi so I could work while waiting.
Katherine Lee
Jun 8, 2022
5
Ben (service Mgr) and garage attendant did a great job - timely, courteous and professional. Would recommend without hesitation.
Chris Judd
Jun 8, 2022
5
We had a great experience ordering our car. Sales manager Corey and Sarah Bayou were incredibly helpful in addressing our questions and communicated with us proactively during the process. Definitely ask for Sarah!
Brittany McCreery
Jun 8, 2022
3
Expect to be complete by 4 pm; 1.5 hrs of waiting longer.
Huy-Van Huynh
Jun 8, 2022
5
This was the smoothest car transaction I had so far! Reza Vahedi was very helpful and honest salesperson. I have put on a reservation for a new 2 series and when it arrived, BMW of Bellevue honored the agreed price, no dealer markups over the MSRP!
Vahagn Makaryan
Jun 7, 2022
5
I was a 30 year Mercedes client. I I switched to BMW and have been totally wowed with the level of service, confidence, care and attention that Bellevue of Bmw has given. I cannot say enough about the performance of my BMW vehicle and the wonderful team that supports it. I would highly recommend them.
Arlene Allegra
Jun 7, 2022
5
Ben was clear and very helpful in getting my BMW 3 repaired and returned. Excellent service. Shannon Stafford
Shannon Stafford
Jun 6, 2022
1
Horrible experience and defrauding customers
Dilip Sagar
Jun 6, 2022
5
Had a great experience shopping at BMW Bellevue. The sales Jenna is very professional and helped me decide on the vehicle in 20 minutes. She listens and makes good suggestions.
Yi
Jun 6, 2022
5
Great service and very professional in our X1 maintenance. A pleasant surprise that the car also got washed and cleaned. Thank you, BMW Bellevue !
Ke-Sen Wang
Jun 6, 2022
5
Reza helped me buy my first bmw, and from the start he had a car ready as I arrived to test drive, he communicated with me through text with updates and questions I had which made it very easy. And when I did come to exchange and buy my car it was way quicker than other car manufacturers. For the service and honestly I would recommend bmw Bellevue to my friends and family!
Sam Cundall
Jun 5, 2022
1
Went to BMW Bellevue on Saturday late afternoon. Every sales person refused to talk to us because it was about 1 hr to close. The lady at the front tried to talk to all of them to ask them to help and she was told no (hint: don't use an open concept sales floor if people wanna sit there with their headphones on in site of the customers). My wife and I kinda stood there awkwardly for 30 mins and then left. I actually had a few very simple questions, which would have taken a salesperson 15 minutes, but the service level was embarrassing. I've purchased 4 BMWs, 2 for myself and 2 for family members, and the service was always one of the highlight of the experience... But they are all on the East coast. Not sure what's going on in Bellevue. They can have 1 star for a beautiful showroom.
Hassan Ahmad
Jun 5, 2022
5
Great customer service by Frank - he is always available to answer questions and provide assistance. Also helped us secure great finance options.
Brinda Sharma
Jun 5, 2022
5
I swore a year ago I wouldn't set foot in another auto nation dealer after my experience with Bellevue Audi. I walked into Bellevue BMW not planning to buy anything but just to look. After speaking with one of the sales managers I was impressed with his candor and honesty. They upped the value of my trade and threw in a couple more perks.
Gregory Locker
Jun 5, 2022
5
I had a wonderful experience at BMW of Bellevue!! Andy and the finance manager were AMAZING! I feel so great in my purchase of my Volvo! Thanks!
Shannon Budig
Jun 4, 2022
5
I had a wonderful experience at BMW of Bellevue!! Andy and the finance manager were AMAZING! I feel so great in my purchase of my Volvo! Thanks!
Shannon Budig
Jun 4, 2022
5
Excellent service. The team were helpful and supportive. It was a pleasure dealing with them.
Mat.freeman
Jun 3, 2022
1
Waiting at dealer for 1 and half hour, They didn't do muti point inspection, only changed oil.I asked them, they said I declined to do the inspection, but I never said. This is a basic thing to do the inspection when have a service. They charged me $216 only for oil change. It was $130 for full service last year.
Ying Yu
Jun 2, 2022
5
BMW of Bellevue is a professional dealership with an excellent and attentive service department. The service representative that I worked with, Matt, was accommodating to my schedule and understood what I was looking for for maintenance in the next six months. Overall a great experience with this group.
Morgann Yancey
Jun 2, 2022
5
Great dealership and great service!!
Lee Aldrich
Jun 2, 2022
5
Great service! Great people
Lee Aldrich-Mortgage
Jun 2, 2022
4
This dealer service center was really friendly. I talked to this man named Aaron and he was really nice. The rest of sales rep every-time I visit were really petty and also didn?t ever take me serious. It might be since I look young but I don?t think that should be a reason. They found the issue and took my car in early. Service center was really nice but I think the salesmen/women could be better. Facility was really clean as well.
Kush Chawla
Jun 2, 2022
5
Great showroom, amazing customer service and the product speaks for itself!
Tina Pearia
Jun 1, 2022
5
They are doing good but they does vacuum the cars after service very bad
Prathambir Singh
Jun 1, 2022
5
BMW of Bellevue is the best. Always terrific service and professionalism. I have been buying cars from them for years because of their service. I would never change.
Cydney Clowdsley
Jun 1, 2022
5
I bought my BMW here and then, unfortunately within a few months, left my sunroof open in a downpour. It caused a lot of damage. Jennie at BMW was fantastic to work with right away which took my stress off. She was very knowledgeable, organized and a great communicator. She worked well in communicating with our insurance (Pemco) and would text me updates including wether or not progress is happening with the insurance. I didn't worry about anything and knew we were taken care of.
Debbi C
Jun 1, 2022
5
I had a strong hunch that all was not right with my 10 year old BMW, especially when I smelled burning oil after driving less than 3 miles from my home. I drove to the dealership and requested a diagnostic. Victor, my service advisor assured me that he would keep me updated and informed on necessary repairs and costs. After my approval, my car was ready first thing the next morning!
Marilyn Pedersen
Jun 1, 2022
5
BMW of Bellevue is the place to go! People are friendly and won?t stop until you get what you need! It was a great buying experience for my first bmw!
Ivan Blomberg
Jun 1, 2022
1
You should be ashamed that you failed to repair an 8 year old car from your company and left me with no other choice than selling my car for 0$ I will never suggest anyone buy a BMW I3 and visit your service center.
Ananya Roy
Jun 1, 2022
5
Very helpful staff and genuinely interested in helping you. Waiting area is good and has basic amenities. Overall I had a great experience getting my BMW X7 serviced here. Would highly recommend this place.
Dharmendra Singh
May 31, 2022
2
Got my brakes changed which was good but there were like 15 scratches on one side when I received it back.
Abhishek Ayachit
May 31, 2022
5
Called by BMW Bellevue to remind me that my car was due for maintenance service; and brought it in and had the service performed quickly, and covered all the required BMW annual service points. They noted a few things as well that were not on the regular service (such as my front tire), which is nice that they inject the car as well as service it.
Larry Feinstein
May 31, 2022
2
First of all, the people here are nice. The starter on my car broke down and I had to tow the car in for a repair. The issue did get fixed in four days, but I ended up with a $2300 bill for a starter replacement. I expected BMW dealership to be expensive, but not this expensive.
Zoff Z
May 30, 2022
5
My salesman Cody was so helpful and knowledgeable about my purchase. He made my purchase so easy. I recommend Cody and BMW of Bellevue to everyone. Thanks Cody and BMW of Bellevue
Zabihullah Safi
May 30, 2022
5
Recently, I went in to have my oil changed and an new to the area. Victor was so helpful and found that my tire had something in it and needed to be replaced. He got another tire ordered and took very good care of me. I’m happy I can call or text him directly with any problems I may have in the future and he will take care of everything! I like working with someone and developing a relationship with them.
Bridget Hobbs
May 30, 2022
5
Outstanding experience! Professional, prompt and thorough.
Todd Kimmel
May 30, 2022
5
The you Jenni for your assistance. You were awesome to work with and will make sure to use you next time for service! Keep up the great work.
tj layne
May 29, 2022
5
The best car buying experience I have ever had. We worked with Sahba who was kind, patient, personable and trustworthy. We were able to test drive several cars without undue pressure from Sahba or the dealership. Since inventory was low we ordered a new car to be made from the BMW factory. Sahba was communicative and the car arrived a month sooner than we originally expected. The closing process was easy and Sahba ensured that we were in and out of the dealership as fast as possible. We will be back and we have been recommending our friends to go there as well!
Dayne Kirk
May 29, 2022
3
I am not sure if its because of increased load or whether the purchase was for a used car, however the overall experience left me not delighted as I have seen how other dealerships interacts with a potential customer.
Thomas Blaze
May 29, 2022
5
I brought my X3 in for it's oil change. Matt, my advisor informed me I also need 2 filters replaced. They got all of it done in a very timely manner, and washed and vacuumed my car. Matt had offered to use the shuttle, but I waited in the large, open waiting area. I did like the old waiting area at their last location, but this is nice and open, with lots of areas to sit.
Shannon Wright
May 28, 2022
5
Excellent service experience. My service advisor Matt Johnson is the best
Bijan Pakzad
May 28, 2022
3
Although my normal service righter deserves a 10 when I dropped my car off my experience was less than expected. I was sent to the waiting room were I was left with no one interested in helping me. I had to look for someone to help me. When I got my Loaner car it had a cracked windshield and less than half a tank of fuel. On my agreement no windshield damage was indicated and the fuel level showed full. BMW yes a prestigious carmaker. I am grateful for your loaner but The attention to detail is lacking for this premium brand. My normal Service writer Angel what is very good. He deserves a 10 out of 10.
Barry Chrisman
May 28, 2022
5
Great salesfolks and knowledgeable people - all around a level of professional one would expect from BMW no less. Happy with my experience overall and will continue to be a loyal customer of BMW Bellevue.
James Chen
May 27, 2022
5
They make good use of the data they have on file to know your name, service history, how far you have to drive to get there. Makes the visit nicer. They get your car in on time, get to work on it quickly, and complete the process as quick as Possible. I wish there were outside tables to use in nice weather.
Paul Banbury
May 27, 2022
1
Poor service, couldn't even do a lockout service on one of there own cars
just an concoction of space dust
May 26, 2022
5
To start off, I live in tacoma and chose to go to BMW of Bellevue because I have had unpleasant experiences in the past at BMW Tacoma. I can say it’s very much worth the drive for me to get my car serviced here. My service advisor, Ben, was probably one of the nicest and upfront advisors i’ve had in a long time. While performing a normal service i.e. oil change, I had them also check a few other things out specifically with changing my cruise control from KM to MPH. Sadly they were unable to fix that issue at that that time, which I wasn’t surprised as I bought a BMW from a used car lot. Surprising enough to me they gave me a discount on the diagnostics even though they weren’t able to fix it at that time. I know for a fact that if If I would have taken my car to BMW of Tacoma, I would have had to pay the full amount. I just want to say another shout out to Ben, for helping me through the scheduling process and figuring out pricing for other fixes on my car. Would highly recommend him as someone’s service advisor as he is super kind.
Matt Estabrook
May 26, 2022
5
My new car buying process was flawless, my saleswoman Sahrah was incredibly easy to work with and she went out of her way to ensure I got everything right. I would highly rocommend BMW of Belleive for everyone to visit and buy cars from them. I would also recommend SAHRAH to anyone considering a BMW or a any kind of used vehicle to buy, with the utmost regard. Thank Sahrah and BMW of Bellieve
Zabihullah Wasiq Safi
May 26, 2022
5
Good service for my first car. Will recommend to friends.
Xiaohe Yang
May 26, 2022
5
Chris Toomey took great care of us as always! The service team did a great job and overall we are pleased with the high level of service and professionalism!
P.S.
May 26, 2022
4
Michelle was my service advisor and I must say she was EXCELLENT to work with!! She would get 5/5 stars - I did take one star off bc of the actual service dept itself. They did not do some items as requested and I had to return another day to have completed. However, once Michelle was notified of the oversight, she made it right immediately. Thanks Michelle - you were the only highlight!! 🥰
skpe
May 25, 2022
2
Purchased a car for out of state delivery. Beginning of transaction was great. Wired the funds within 24hrs of request, returned the paperwork within 24hrs of request, they shipped the vehicle the day after they received the paperwork. I was told the "bill of sale and title would be on the way in a couple of days" by the sales person. I emailed the finance manager 8 days later questioning status of the paperwork and the only response I received was "We will send the title within 10 business days of the purchase per company policy" which I was not made aware of. I asked for an update later response. It has now been 20 days since I wired the funds and 13days since they received the paperwork and no update or tracking number for the paperwork. This seems excessive and non-responsive. Dissapointing
Tyler Pilger
May 25, 2022
5
Came in for oil change service and check on my alignment. Angel was so helpful with the whole process and the logistic, which makes it an enjoyable experience instead of just another errands.
Ray Au
May 25, 2022
5
Matt Larsen was a pleasure to work with, during these times of COVID it's rare to see a dealership quote 2 hours for service and get you out of there in an hour. Matt took the time to answer my questions thoroughly and even gave me some helpful advice on maintenance etc. Highly recommend visiting Matt or anyone at this dealership for your service needs. Everyone there was a pleasure to work with.
John S. Lee
May 25, 2022
5
My faith in humanity was restored today, and frankly it was an unexpected welcomed surprise. I hope the customers that are reading this review challenge ourselves to be a bit more patient, respectful, and fair to other human beings that have the challenging task of exceeding our expectations. I will be honest and say that initially there were a few interactions that could have been handled differently, for me to write this post. Though, I will humble myself, and give credit to the positives. First to Service Manager Brian Neckita. You listened, acknowledged, and went far above and beyond. I simply came to you looking for an ear, and I left respecting you, your integrity, and human nature. Thank You! Service Randy Eaton, thank you for taking ownership, and simply taking care of my asks. It is appreciated. And Service Angel Pinedo you are a shining example to your fellow team members; Not taking things personally, identifying gaps, and simply taking care of an issue. I look forward to giving my trust, and future business to Bellevue BMW! Lastly. You guys had my car so clean, and presentable when I picked it up. That image will last with me for some time.
Ched Sters
May 25, 2022
5
Great experience with Nikolay Sukhov and was very patient in answering all our clarifications and we ended buying the car on the same day. Definitely recommend choosing this dealer.
Raja
May 25, 2022
5
I had a fist size rock nearly go all the way through my windshield. Once my heart slowed down enough for me to concentrate, I call the service center and made an appointment to get it replaced. They confirmed that they had the window in stock and I was able to have the car back the next day. (Had to let the glue set up.
Chris Gay
May 25, 2022
5
Olivia Chomthong is a Gem. Her calm and cool composure in explaining the stuff about the cars is of top notch.
Sai Prashanth Vangipurapu
May 24, 2022
5
Andy did an incredible job! He was proactive, answered all my questions in a timely fashion and exceeded all of my expectations. I will definitely be back to Andy and Bellevue BMW when it’s time to turn my X7 in for a new BMW
Jeff Dirks
May 23, 2022
5
The service team was excellent and did a great job in expediting the process.
Elias & Helena Nemr
May 23, 2022
5
It’s was my first experience with service BMW Bellevue. I’m more than happy to work with them. Highly recommend.
By Reshetinsky
May 23, 2022
1
Sadly this place is a complete rip-off and always want to upsell you on things you and your car do not need. Their service reps are unknowledgeable too. They tried to rip me off twice. The first time I had just changed tires on my 2015 BMW X3. About a month after that (I had barely driven during that time as I was WFH) I got a nail in my tire. So I called them and asked the person that picked up if they can fix my tire, she said yes. I took my car there and the service rep told me they do not fix tires (even though it can be done because nail was small and in an area that can be fixed) and they need to replace all four tires to all age together. I told him that I would understand that if I have driven on theses for a bit but it has only been like 100miles. The guy wanted me to buy four tires for $1200 rather than fix a tire for $50! I ended up going to a gas station close by and fixing the tire for $50 and it has been driving very well for almost a year now. Second situation, I called to ask on brakes change estimate. The guy who picked up asked me if I want to change pads or pads + rotors. I told him that the pads need to change but the rotors do not. He put me on hold, then came back saying that they cannot change only pads (unsure why he asked me in the first place) and he said for all four pads and routers it will be almost $3k lol #thiefs
Alpha Beta
May 23, 2022
5
Customer care 5/5 Representative at dealer store 5/5 Services provided 5/5 Got oil change recently for my BMW. Signed up for $199 free unlimited oil change and filer change program for next 3 year and few minor accessories were provided at adequate cost. Car wash and free ride/pick up from home made everything easy going.
Manish Gupta
May 22, 2022
1
It is a typical stealership that tries to charge you arm and leg. Came here to repair my car under warranty with all the cost supposed to be covered by BMW. But they still found that battery needs to be replaced to diagnose the car , even though it was obvious that car had fuel system failure and that was warranty repair. Then they found cracked wire cover and wanted to replace it saying it was a vacuum line that will cause check engine light if not fixed. So I ended up paying around 1k out of pocket for stuff that I not needed. I recommend you take your care into other place and stay away from this place.
Boris Sarana
May 22, 2022
5
Very knowledgeable and trustworthy dealership with great inventory. Booking a test drive over phone was easy. The car was ready when I arrived. Buying process took less than an hour and finance team was extremely helpful. Special thanks to Brian Liu, who helped us throughout the process and even came to office on his off day to honor our appointment.
Kirtimoy Guha
May 22, 2022
1
Never have I experienced such poor service. I had a appointment today for my BMW to be serviced and had a courtesy car set up .I live a little over a hour away .Called before I left house today to verify and was told my loaner car was there and ready .Even had to take off work today to do this .I was 10 minutes away when Aaron Weaver called me telling me that enterprise closes at 2 and I would need to get myself a car rental. Then told me they don't have courtesy cars only enterprise, never ever was enterprise discussed. I waited 2 hours for a manager to call me back never called .So I called back and was told my courtesy car was given away .So I started my journey back home .Worse experience ever !!!! Sad the managers don't care !!!! One would think the General Manager Sean Zabihi would care about making profit. Sad that they do not represent the BMW I have known as excellent customer service but treat us like our time does not matter or our safety
Tess Mann
May 21, 2022
5
Friendly workers nice and clean place did all services in a timely manner
Erick Antonio-Blanco
May 21, 2022
5
Bmw is awesome! Not all Autonation is equal. Autonation Ford is where I bought my bmw but wish I bought it at bmw way better service and quality
Castalia Simon
May 21, 2022
5
Able to find a car quickly. The purchasing was simple other than the financing and additional service options
Ajit Sukesan
May 21, 2022
5
Matt is awesome. We have leased many vehicles from BMW of bellevue over period of time and experience has always been awesome
Shalini Batra
May 20, 2022
5
It was perfect. It took a bit of a time 2 hours extra (total 8 hours) but still it was good. I would definitely recommend it.
Manasi Narkhede
May 20, 2022
5
Very knowledgeable and trustworthy dealership with great inventory. Booking a test drive over phone was easy. The car was ready when I arrived. Buying process took less than an hour and finance team was extremely helpful. Special thanks to Brian Liu, who helped us throughout the process and even came to office on his off day to honor our appointment.
Kirtimoy Guha
May 20, 2022
2
Needed oil change on new BMW. Service department Scheduler was not cooperative and seemed confused. Was told if we book appointment and wait for it (60-90 minutes) 5 weeks out. To book appointment and get a courtesy loaner car was 2 weeks out. Obviously we booked the appointment out in 2 weeks, even thought more convenient to wait bc 30 minute drive each direction. Arrive at BMW Bellevue 30 minutes early and no car loaner available. Say they’ve been out of loaners for 2 days. My question? Then why did they make such a big deal about me booking an appointment w the loaner option??? Suggested I Uber to enterprise and rent a car! Per my 5 yr 50,000 mike warranty, I am supposed to get a loaner, which I reserved 2 weeks ago!! As a result, Had to wait over 3 hrs for oil changed. Employees had poor attitudes and did not care one bit that customer was inconvenienced on a work day. In order for BMW warranty to stay active, purchaser must follow their maintenance schedule at their approved facility. But BMw makes it a painful process. I Will think twice about buying another BMW for this reason alone. Otherwise I’ve enjoyed my new car. Haven’t had this experience w other luxury cars owned.
Valerie pfeffer
May 19, 2022
4
The first time we stopped by to look at the cars, Mo helped us. He was very unfriendly and not helpful. He would not allow us to test drive the car because it needed gas and assumed that because we looked young we were not serious about buying the car. When we came back a few weeks later to look at the same car, Terry helped us and he was incredibly kind and straightforward. He helped us navigate the buying process and make the best decision for our family. The car had an audio issue that we realized after purchasing the car, and we were able to bring it back in under warranty and have BMW fix it. If we hadn't had a negative experience the first time we stopped by, this would be a 5 star review.
Maiya Loucks
May 19, 2022
5
Great experience from the phone to walking in the door. Terry did an awesome job, no hassle, no waiting long periods. I was in and out in under 90 minutes.
Cedric Clark
May 19, 2022
5
very efficient, easy communication and professional
Hao Qiu
May 19, 2022
5
Staff was extremely friendly and helpful! I would definitely recommend BMW of Bellevue! 😁
Tracy Andrews
May 18, 2022
5
Got an awesome X7 for a good price. Brian was amazing and guided me through all the process. Would definitely recommend this place.
Pavel Capcan
May 18, 2022
5
If google had more than 5 stars I would pick the very top one. This dealership goes well with the city of Bellevue. Great service especially my sales advisor Brian Liu. I had never met him before but they way he represented himself as if we had met before. The X7 I purchased is basically an airplane drives on the ground. Full loaded!!! To cut the story short, when I sleep at night all I dream is my new BMW X7 especially at night with all those LED lights all over the car. It’s amazing.
Joseph Soka
May 18, 2022
4
Our rep John Lee was very helpful and he made sure our buying experience with BMW went smooth. Overall it was a great experience.
Esha Vimawala
May 18, 2022
5
The dealer provides me the useful suggestion and good service for shopping the car and to introduce to me how to order the custom build model which meets my needs and expectation. There are a few features on my brand new 2022 45e plug in, including fuel economy of hybrid engine, comfort Interior and modern technology drive experience and safety equipments; spacious cargo with wall on rear for preventing from stuffs hitting the rear. I enjoy the smooth drive with quiet agile engine. The overall experience owning X5 is super and feel the price worthy.
Brian Tung
May 18, 2022
5
Friendly staff and great work! Excellent and honest servicing of my vehicle.
Ryan Wagner
May 18, 2022
5
Excellent service from the beginning to the end. Ordered a new bmw and sales rep frank Chung was very good in communication of the process.
Clifford Kim
May 18, 2022
5
I had pleasant experience for my BMW 328i service with Mr. Victor Salazar. He provided highly professional service and covered everything related our car maintenance issues during our visit.
Yuhuan Gu
May 17, 2022
5
Leonard and Randy at the service department has been a great help! Much mahalo to these two individuals 🤙🏽
Andrew L
May 17, 2022
5
2nd purchase I’ve made from this dealer. They are easy to work with, willing to negotiate, and communicate well. Shout to to Andy Naum for being a great client advisor. He even brought me a bag of chips to snack on and water as I hadn’t eaten anything all day and needed something to keep me going!
Chris Kerbo
May 17, 2022
5
Although I'm disappointed that the X3 head unit crashed after less than 5 years, I am very impressed with your service rep Jennie. She kept me up to date frequently, was very straightforward about the issue and the fact that it might be weeks or months to replace it, and she performed her job perfectly. Even though Jennie handles many customers per day, her style made me feel like I was the only one!
Stephan Miller
May 16, 2022
4
The staff were friendly, professional and very helpful and I had no problems with getting my car serviced.
Lester Moore
May 16, 2022
5
Alvin in sales and Blake in finance were absolutely amazing!
Abhinav Agarwal
May 16, 2022
5
I think I got the best X3 in the line up that fits our needs and wants.... a beautiful and Sexy Machine, awesome and safe SAV with a lot of extra features for the Wifey.. and an Awesome and pretty zippy SAV for ME! The B58 motor is a GEM!
Jeff O
May 16, 2022
5
I bought a beautiful car. It had all the features I wanted, and was in great shape. The price was fair, and the sales person was knowledgeable. It was a great, no pressure experience. I am thrilled!
Sara Glen
May 15, 2022
5
It was really good dealing with the dealership.
Bassi Films
May 15, 2022
5
Comfortable and smooth purchase experience. Small issues were found before and after buying the car, and the agent actively contacted technicians to fix them. Got helped hold the car before making a decision. And customer service is good. But the glitches should have been addressed before selling the car.
Qiwei Zhang
May 15, 2022
5
So I recently purchased a used M8 from an outside dealership and had put 4000 miles on it and I noticed I had a brake issue. I had BMW of Bellevue take a look at it and my service advisor Leonard noticed that the brake pads were installed incorrectly! Leonard took care of me and made sure I didn’t have to come out of pocket for that. I highly recommend Leonard for future service because his professional and knowledge is outstanding! Thank you Leonard for everything!
Johnathan Berrios
May 14, 2022
5
I have followed Ben from another dealership and he continues to be thorough when it comes to my BMW’s service. He is very professional and easy to work with!
Carri Bohag
May 14, 2022
5
Leonard Mayorga was an outstanding service advisor providing detail analysis and careful expertise
Alfredo Dwan
May 14, 2022
5
Great experience. Spencer was super helpful and made the process so easy
abhishek gupta
May 13, 2022
5
Andy Matute Estrada was a very positive helpful client advisor.
Charles Nordholm
May 13, 2022
5
Service center was efficient, communicated well and had my car ready when they said they would.
Brian O'Connell
May 13, 2022
4
Olivia and Spencer were very helpful and accommodating through the car test drive and buying process. They were open to answer any questions. The one price arrangement also made things very smooth and not being pressured.
Jeremy
May 13, 2022
5
Extremely satisfied with my experience at BMW, personable and professional. They communicated throughout the entire time my vehicle was there and happily answered and questions I had and took my comments with respect. Never made me feel like my concerns or suggestions were irrelevant or as if I didnt know anything. Explained everything in a way I could understand without having to ask to put things in terms I knew. Highly recommended. Also I had requested a loner vehicle and it was provided to me as soon as possible and for the remainder of the time my car was in.
Maggie Perales
May 12, 2022
5
Michelle is a great service advisor. She kept me informed throughout the repair process and was very knowledgeable.
Cecelia Cline
May 12, 2022
5
Buying a car can be a little time consuming, unfortunately the coffee machine was not dispensing coffee while I was there. Mr. Tonrikulu was very helpful and knowledgeable. The lady, Dorjla I believe her name was, was very efficient, professional and got me a great interest rate in financing. I paid a fair price and they gave me a fair trade offer, all in all a very pleasurable experience.
Kenneth Scott Cook
May 12, 2022
5
Aaron the Service Manager was very personable and helpful. Efficient operation as well.
Frank Slavick
May 12, 2022
5
Near flawless car buying experience, especially in this environment. There were a few snags near the end but my salesman Nick and finance guy Blake took care of it and gave me a better outcome that originally expected. It's my first non-japanese car and my first BMW so I was a bit nervous and hesitant but all those worries were nil. Best part is 2 weeks in and I've barely used any gas! 2022 X5 45e FTW!!!
Otosan's Garage
May 11, 2022
1
I was scheduled for a test drive for may 11th and here I am keeping my calendar free and following up for the time just to get dodged calls and getting hung up by the sales department. Worst service experience i have ever witnessed.
Kanika Chawla
May 11, 2022
5
BMW of Bellevue and specifically Leonard my service advisor exceeded my expectations the last two visits. Like most people, I don’t have a ton of time to waste, they made servicing my vehicle and dealing with a recall about as easy as it gets. That’s why I’m giving them 5 stars.
Guy Lawrence
May 11, 2022
5
Leonard in the service department was great to work with, he kept me informed with all the service findings. We were able to stay connected with the texting service and go back and forth with multiple items. Overall the experience with the service department is great.
Andy Luong
May 11, 2022
5
Michelle did an outstanding job as always!! She is so responsive and knowledgable.
Kevin Hoyt
May 11, 2022
1
Ugly
Simon
May 9, 2022
5
I walked in at 2 pm without an appointment. The employee (Sahba) was very open in his communication and availability of inventory. He showed me all the cars new and old with prices letting me look at his seller screen.
Madsamuel
May 9, 2022
5
Amazing experience. Leonard my service advisor is understanding, patient and always accommodating of my busy schedule. Every time I show up with my vehicle I know that he and the rest of the Bellevue BMW staff will always get the job done. I highly recommend this dealership they will take care of all your needs.
Isaiah Ponce
May 7, 2022
5
Excellent service from day1 to select a vehicle ti the day of delivery. I worked with Sahba M who was extremely helpful and knowledgeable and was a pleasure working with him. Highly recommended!!
Abhinav Sinha
May 7, 2022
5
The first time when I came to bmw Bellevue. They have a good service and make my car was good drive
Brian Chau
May 7, 2022
5
Great customer service and communication throughout the process. Thank you, Sahba and BMW of Bellevue. Looking forward to my next visit.
Marko Savic
May 6, 2022
5
BMW Bellevue has always been great taking care of our cars. They definitely make sure we know what to expect, and it’s always top level service.
Jesse Mayor
May 6, 2022
5
Both the buying and service experience were smooth and easy. Entirely hassle free. My experience with Corey while buying the car and with Matthew while getting my car serviced after a year was great. Smiling people with a caring attitude goes long with customers. Hoping to continue this association in years to come.
Biplab Patra
May 6, 2022
5
They were very accommodating, very professional! I appreciate their outstanding customer service!!!
Rosalyn Ibanez-Cabrera
May 6, 2022
5
My BMW X3 was scheduled for regular service at 8:30 am. I arrived on time and indicated I would remain at the dealership during service. I was offered a ride home or to another location but declined. I was told my vehicle would be ready by noon. In fact, it was ready to go and I departed with a sparkling clean vehicle at 10:30 am.
James Tune
May 6, 2022
5
Aaron is very professional and an asset to your service department.
gary hough
May 5, 2022
5
Jennie is TOP LEVEL! Her professionalism and friendly approach makes me feel great every time. She stays true to her word and get things taken care of asap! I may just make up reasons to come back so I can see her. =)
Nikki Stevenson
May 5, 2022
5
Great dealership to get a new bmw. The staff were on point & respectful. We've gotten regular updates & answers to our many questions over a period of time and was totally painless to deal with everyone. Jenna was an excellent sales rep to work with to customize & order our car! Highly recommended! Thank you Jenna for all your help!
Ram Yellapragada
May 4, 2022
5
Great 30k service with BMW of Bellevue. Thank you Matt Larsen.
Kyle Anthony
May 4, 2022
5
From the beginning when we made an appointment to the end when we picked up our vehicle, BMW of Bellevue provided excellent customer service. The staff and technicians were professional and very friendly. This is a great place to get your BMW serviced.
Audrey McGrath
May 4, 2022
5
I recently purchased an i4 from Bellevue BMW and have nothing but positive things to say. Alp went above and beyond to make sure I was happy with my purchase, understood the features of the car, and got the best deal. Additionally, the finance manager and GM on site provided a great personal touch. I would highly recommend anyone looking to purchase a car to go to Bellevue BMW and see Alp!
BMWi4April22
May 4, 2022
5
First service after 3 pandemic years! Great experience, Michelle was so helpful and the car feels like new!
Rakesh Kelkar
May 4, 2022
5
Aaron Weaver is a very efficient, and professional customer service representative! Thank you Aaron!
May Chen
May 4, 2022
5
Excellent service, they provided a ride to and from service appointment and were all very helpful.
Jessica Stokes
May 4, 2022
5
My tires needed to be changed. There was a special offer for 1 tire for $1 and the other 3 regular price. Included alignment. I dropped off my car in the morning and requested that the work be done by mid day. It was done on time. No hassles. Excellent.
Blake Williams
May 4, 2022
5
Was notified 3 service techs were out that day, still found a way to complete requested service along with scheduled maintenance!!!
Anthony Roberts
May 4, 2022
5
I had an appointment for oil change service today at BMW of Bellevue. My advisor was Chris Toomey, he is so knowledgeable and friendly. Last time for the same service I had to wait more than 4 hours for an oil change service! But this time Chris made sure to provide the service within an hour! It was a wonderful experience since he was super friendly and helpful. He even helped me to secure the baby car seat before I leave. Thank you for your hard work Chris!
Shirin Niazmohammadi
May 3, 2022
2
Online booking was easy. The check-in for the service was good. Actual service as fast and I could use my Costco discount. However what happened after the service made me give a low rating. 3 weeks after my service, brake fluid replacement light came on. I called up my service rep. His name is Aaron Weaver. He told me that the engine oil change was scheduled for month of May and as I went on April, they did not do it. When I asked him that why did he not mention that to me or why did he marked brake fluid is “excellent condition “ on my report, his casual answer was “sometimes we let the customers know that there maybe an upcoming service in another few weeks “. Unfortunately my service schedule did not “qualify “ for the “sometimes we do” category. In my opinion a pathetic and lazy response.
Kalyan Chakraborty
May 3, 2022
5
I was ordering and the getting a new X5e from BMW Bellevue. Had a great overall experience with Terry Yinn assisting along the way. Car pick up still took a few hours for large amounts of financial paperwork so it was a little tiring, but good experience nevertheless.
Andrei Gaivoronski
May 3, 2022
5
BMW Bellevue location is the best 5 stars 🌟 service since the day i requested a quote online until the day they delivered my dream car. My executive advisor ( Brian Lou) worked with me tirelessly and patiently to order the car I wanted. I would definitely go back when the time come to upgrade my X7.
joseph soka
May 2, 2022
5
The service experience is awesome! Car was taken care of, and also cleaned after service. They also covered the rides to/from dealership. Very satisfied.
Shao Liu
May 2, 2022
5
Very nice and professional customer service. Safeeullah was on top of his game
Deron Cambridge
May 2, 2022
5
Best car buying experience!! Mohammad was the best, helping us through the process of buying our used car. Dorela is our finance manager during the final procedure of going through some financial options, and she was super approachable and very knowledgeable. The expedited buying process, and superb customer relations have secured us as life long customers. We will be back for our next purchase without any hesitations.
Dileep Kumar Kanimetta
May 1, 2022
1
First oil change for the 650i. Got there at 11:45am didn't leave until almost 2pm. Not sure why I had to wait for the sales guy they set me up with to return from lunch. Oh, they also lost my key...
raffeal247
Apr 30, 2022
5
Scheduling an appointment for scheduled maintenance was easy and the service was smooth with Lyft services provided (within 10 mile radius). Will continue to have my vehicle maintained here!
PJ S
Apr 30, 2022
5
This is one of my 2 favorite BMW dealerships! The other one was in Las Vegas before I moved up to WA! Matt Johnsen has always been the best at helping me with anything and always looks out for me to get the best deals. Last visit I had to get tires for my car and he saved me about $300-$400 with the promo they had going on. A few months before that I was quoted for the tires and I checked to see the price difference and he was being honest. There’s another dealership closer to me but I rather make the 2 1/2 hr drive to Bellevue for the service I receive here. Thank you Matt for always providing 100/10 service every time I come to Bellevue.
Mitzi Johnson
Apr 30, 2022
5
5 stars is not enough to rate my service representative Jennie Mao and the care I have received at Bellevue BMW. Jennies communication with me, has always been precise and thorough. She even sends pictures and videos when needed to describe potential issues, so an informed decision can be made. I know exactly the cost for my service before the service is performed.
david
Apr 30, 2022
5
Leonard was exceptional! He communicated with me every step of the way! I must admit, BMW of Bellevue has done a 180....I had almost given up on them 2 years ago but will DEFINITELY go back. They're amazing!
Molly Hill
Apr 30, 2022
1
When I scheduled my appointment, I asked for a loaner car and was told not a problem. When I arrived, I was told the name of my service advisor and directed to the waiting area, where I waited for 15-20 minutes, 10 feet from my advisor, who I did not know at the time. My advisor was not with a customer, he was showing off a watch his girlfriend just got him to the advisor next to him who was busy booking airfare for a trip, good for both of them. A manager walked by and asked if I was being taken care of about 5 minutes into my wait, and I told him I was because I thought my advisor was going to get to me directly. When he finally did get to me, he asked if I needed a ride back home, when I informed him I needed a loaner, he looked confused, explained that their loaners were in short supply, but he going get me a rental car, which would take an additional 20 minutes or so to arrange or have someone drive me to work, not sure how I would get back to the dealer or how long that would take. I was already late for work so I asked for my car back and had to reschedule my service. If I aske for a loaner and you need to arrange for a rental, ok, but have it available for me when I arrive for my scheduled time. I guess BMW is not the premium brand they used to be.
Michael Litman
Apr 30, 2022
5
Always a pleasure owning a BMW! I am loyal to this brand for it?s product and service.
Anne Everett
Apr 30, 2022
5
This is the second time I service my BMW at this location and as always, they have exceeded my expectations. Our representative Victor was very attentive to our needs, and made great suggestions on a service our car needed. The experience was seamless and hassle free.
Monica Amador
Apr 29, 2022
5
Nikolay was very helpful and responsive from the moment we placed build order and until car has arrived. Great experience with the dealer and buying process altogether, highly recommend.
Max Kryatov
Apr 29, 2022
5
I went to BMW of Bellevue with a number of concerns regarding my new vehicle. My service advisor, Chris Toomey, was so patient and made sure all my questions were answered. I highly recommend seeing Chris for any of your service needs.
Kyung Choi
Apr 29, 2022
5
Great service, and nice facility. Would recommend.
JAE SEON KIM
Apr 29, 2022
5
April 2022 update: Noticed couple of intermittent issues with my car and stopped by Bellevue BMW to talk with my Service Advisor, Mr. Angel Pinedo. As usual, he completely understood what the issues might be and scheduled my car for the work needed as it was under Warranty. His diagnosis was right on, and they manage to repair everything and send me home satisfied as always. Great team at Bellevue BMW doing great work and I appreciate their excellent efforts and specially I appreciate the professionalism and knowledge of Angel as I trust him completely. Jan 2022 Update: BMW of Bellevue remains committed to high quality services and amazingly they continue to beat their estimated completion time. Their smooth operation and great professional staff have earned them top place in my mind. Wish them all continued success. P.S. the new video of car under service is a great idea and appreciated. Keep the excellent work. Angel as always you are a great service consultant that I have come across. As always, a great job by this BMW dealer. In particular, I am very impressed by professionalism and caring I always received from Service Advisor, Angel. He is knowledgeable and takes time to explain what services is required and keep you aware of the progress. Ensure my car is ready ahead of promised time and again take time explaining all services done and results. I really appreciate his friendliness and smiling attitude. Thanks Angel and see you next time. Stay healthy and best wishes for 2021...
Abdi EmamBakhsh
Apr 29, 2022
3
I did not receive updated calls about my car which was very inconvenient. I made the appointment and they didn?t even have the part ordered.
Nicole Rea
Apr 29, 2022
5
Great service! Staff is super helpful and very knowledgable about any questions you might have
Aysha Shaikh
Apr 28, 2022
5
What a great experience. I’m not local to them. I flew into SeaTac and they picked me up to complete the transaction. Great service!!!
blake bjorlin
Apr 27, 2022
5
Very helpful and well informed team all around with great sales people. They were happy to walk through options and give an estimate for the exact car we were after. When the car arrived, our salesperson (Alp) spent as much time as we needed explaining features, and we could not be happier.
John DeVitis
Apr 27, 2022
5
Excellent sales experience with Darrin
Global Guide
Apr 27, 2022
5
nice experience,Brandon was professional and warm welcome with patience. we like him Ken
Ruifeng Qi
Apr 26, 2022
5
Amazing experience! Great place to order and buy your car. Andy is by far the best salesman ;) When you visit ask for Andy!
Ioannis Konstantakopoulos
Apr 26, 2022
5
Best car buying experience!! Moe was the amazing, helping us through the process of buying our used car. Blake in finance was very approachable and beyond knowledgeable. This speedy deal, with superior customer focus have secured us as life long customers. We will be back for our next purchase.
Evan
Apr 26, 2022
5
Best car buying experience!! Moe was the best, helping us through the process of buying our used car. Blake in finance was super approachable and very knowledgeable. The expedited buying process, and superb customer relations have secured us as life long customers. We will be back for our next purchase.
Evan Peele
Apr 26, 2022
5
Bellevue BMW service dept is thorough and knowledgable and friendly.
Vera Ames
Apr 25, 2022
4
Got a great deal on new tires with alignment. Friendly & professional staff and clean dealership! I did ask for a car wash and was told it was being done, but when I got my vehicle, it had not been done. Disappointed.
Rob Stacy
Apr 25, 2022
5
Great experience!
Hai Huang
Apr 25, 2022
2
Disorganized, and typical less that comfortable purchase.
Jeremy someone
Apr 25, 2022
1
Called on a x5m competition since the one I built is being pushed back and Andy informed he doesn’t do out of state sales .. when I just down the road in oregon trying to buy 120k suv .
casey mcalarney
Apr 24, 2022
5
Really loving the ride. BMW premium quality and ride don?t need explanation, It never fails to meet your expectations in everything. It is just mind blowing and will make you fall more and more you see and drive. My all time go to vehicle is and always gonna be BMW. My best so far I proudly own currently 2022 430i convertible. Dealer experience was superb and smooth. They processed all my paperwork and handed over the keys in no time, I?d highly recommend it.
Rohit Yadav
Apr 24, 2022
5
Everything from buying the car to getting service has been superb.
Hamza Kiani
Apr 23, 2022
5
I am impressed with the customer service that BMW of Bellevue provides. They are patient, welcoming, and speak with you as if there were no other customers around. This is the first BMW that I have purchased from a BMW dealership, and I am blown away by how incredible their customer service is. My BMW is a used one, but I feel like I am treated as if I purchased the most expensive, new car on their lot.
Chris Hartley
Apr 22, 2022
5
I was given an appointment the next day. The problem was quickly fixed and the car ready when promised working as good as new.
Brad Granath
Apr 22, 2022
1
My car died the day I drove it home. In front of Pike Place. They couldn't have cared less. It's died 4 four times after they've "repaired" it 3 times. I bought it less than a month ago and have Ubered for most of it. I have the premium warranty through Veritas. You only get a "free rental" for FIVE DAYS. Which is nothing when service 2 weeks minimum. They don't have loaners so they'll reimburse max $35/day. ($175). Unlike other reviewers, I was never offered Uber rides, apologies, or explanations. I paid a 3rd party tech/my friend to diagnose the car via code reader. Michelle, Matt, and Dante chose to ignore him and the messages from the car, despite refusing to adequately test it themselves. Instead they replaced a functioning part. Which brings us here. Did not appreciate being given the run around and them not honoring the warranty. More disorganized and rude than most dealerships. Do not recommend the warranty or servicing your vehicle here.
Yove
Apr 21, 2022
5
Literally 5 Star Service!! My sales rep, Mohammed Kahn was proactive, professional, and did everything to make my purchase go smoothly. He went the extra mile, even picking me up at the ferry on his day off in order to solve my transportation issues. I've never worked with a more competent and caring sales person. The process at BMW when I picked up the car was fast, efficient and had me out the door in less than 1/2 hour. Impressive.
Peggy Gilmer
Apr 21, 2022
5
Literally 5 Star Service!! My sales rep, Mohammed Kahn was proactive, professional, and did everything to make my purchase go smoothly. He went the extra mile, even picking me up at the ferry on his day off in order to solve my transportation issues. I've never worked with a more competent and caring sales person. The process at BMW when I picked up the car was fast, efficient and had me out the door in less than 1/2 hour. Impressive.
Peggy Gilmer
Apr 21, 2022
5
We just bought our 1st BMW and had a great experience from the first time we were greeted at the door, to ordering our X5, to the financing department! Our sales tech was Brian Liu at the Bellevue location, and he was very efficient and easy to work with. My husband is in the process building his car now!!!
Alison79
Apr 21, 2022
5
Michelle helped me a lot when the booking system had a glitch. Thanks!
Wei-Bung Wang
Apr 20, 2022
5
We had a great experience with BMW of Bellevue. Our Sales Advisor, Brandon Padilla, and our Finance Manager, Blake Pool, were so helpful, attentive and responsive during the entire purchase. I highly recommend this dealer.
Nair Hernández
Apr 20, 2022
5
Got a great 3 series BMW in pristine condition for a great price out of the preowned lot. Thanks for the great buying experience!
Aaron Walker
Apr 19, 2022
5
Good..! Highly recommend Good location. Nice staff. Fast process. Overall was good.
Ken Song
Apr 19, 2022
5
Always got a great service, service advisors are very professional, and helpful. Worked with Leonard, he has provided an awesome customer service!
Tigran Shahbazian
Apr 18, 2022
5
The latest ordeal with my 2015 i3, the 12V battery, the one that starts the car, died. The car was a brick and couldn't get jump started. I made an appointment for early the morning after, but getting the proper tow truck was an adventure in itself. I changed the appointment time to the next day. I was able to find a proper tow truck for later that day, so I showed up with car on tow. Leonard understood the complexity of scheduling service under this dead battery circumstances, received the car without hesitation and made me feel welcome. The car was ready 2 days later, new battery, all errors that showed in the dash taken care of and running smoothly again. This was so much better than attempting to use BMW Seattle, whose schedule tool would only take my car 3 weeks later! BMW Bellevue is much better by a mile for scheduling purposes. The only thing this service center really needs to take care of is the tire pressure, it is 2 out of 2 that the tires are unevenly inflated and above factory specifications after taken in for service (psi specs are 33 front, 41 back - they gave me the car with 48 back, 44 front right and 37 front left per reading in the vehicle info). Still, I give them 5 stars because for me its easy to adjust the tires pressure, now I have a working car and the family is happy.
Rober Haza
Apr 18, 2022
5
BMW of Bellevue is everything you want when you go to buy a car. They were excellent through out the whole process from start to finish and then some. My first visit when I went to order my car was informative and a bit surprising. Spencer West, he helped me out with the customizaiton and any questions I had about the car. He made this part very simple and fun. Just how it should be. The surprising part was that they didn't charge me a single dollar for the order. In other dealerships they ask a for a deposit to hold your spot. Here, I didn't pay anything until the car was in front of me. Through out the waiting process Reza Vahedi did a great job on keeping me updated and awnsering to my concerns. I got an M4 so it was a model that was going to take a bit longer because of the demand and shortages of well everything at that point. Some way some how, I got an allocation about a month an half later. With all the shortages of the covid situation. They managed to get my customized M4 to the dealership in about four months. Quick, comment that is worth mentioning. There was a part on my car that came in scratched up. With no hesitation, Reza toke a picture of it and told me not worry about it and that he would take care of it. He ordered the brand-new parts and they will be installed at no charge. As to the room that most people dread when buying a car, the financing room. Dorela Xherri toke care of all the paper work. I'm not going to go into detail on everything but all I'm going to say is that she was great. She's a very wonderful person. Altogether, my experience at BMW of Bellevue was just what I wanted as a customer going to buy a car. Their team from front desk all the way to the back in finance are amazing people. You will be taken care of, I highly recommend them. When it comes to the car. Well, you would have to get in it and drive it to get that indescribable feeling. Go get yours. Thank you BMW of Bellevue
Jose Rosas
Apr 18, 2022
5
BMW of Bellevue is a well run dealership that sells world class vehicles. Our Sales person John Lee was professional, helpful and went out of his way to communicate with us from ordering our X7 just the way we wanted it all the way through delivery. These new vehicles are amazing and very complex. They dedicated a highly skilled tech (Anthony) to help us learn our car for more than an hour during the delivery process. He also offered to assist with any questions that came up and we will take him up on that no doubt. I highly recommend BMW of Bellevue.
Bob Burnell
Apr 18, 2022
5
BMW of Bellevue is a well run dealership that sells world class vehicles. Our Sales person John Lee was professional, helpful and went out of his way to communicate with us from ordering our X7 just the way we wanted it all the way through delivery. These new vehicles are amazing and very complex. They dedicated a highly skilled tech (Anthony) to help us learn our car for more than an hour during the delivery process. He also offered to assist with any questions that came up and we will take him up on that no doubt. I highly recommend BMW of Bellevue.
Bob from Woodinville
Apr 18, 2022
3
They generally do a good job and are friendly. It’s difficult to change online appointments. Paid a lot for a new key and it worked for everything but not the the trunk lock. The trunk lock worked with the old key. They didn’t do anything when I told them but told me to go buy graphite at the hardware store. They didn’t have any.
Steve Miller
Apr 16, 2022
5
Great experience in leasing a SUV. BMW Bellevue team was able to adapt to my unique needs and deliver a great experience. Thank you!!
Diego Mazariegos
Apr 16, 2022
5
Brian and Dorela helped make everything a pleasant experience for us. Topnotch communication and service!!! Very much appreciated!! We will be BMW Bellevue customer for life. Thank you.
Adela Sarinas
Apr 16, 2022
5
Go see Ashley Luzon. She will be the best and most open and honest person to guide you through your buying experience. The whole crew at BMW Bellevue was awesome. So welcoming.
Sarah Knickerbocker
Apr 15, 2022
5
Very fast and efficient, and kept me updated all along the appointment.
Randy Chenaur
Apr 15, 2022
1
My sales advisor was rude and condescending. Overall the service was incomplete and incorrectly done(Overinflated tires). They also didn’t consider my expired service maintenance program which I didn’t use for 2 years due to pandemic. I wonder why would anyone go to this service center for their dont care attitude, sub par service and exorbitant pricing.
Ahmed
Apr 15, 2022
5
I contacted the dealership about a 2016 VW Touareg that I saw on the Car Gurus website. I was immediately contacted by Brian Liu. Brian was very responsive to my upfront questions and sent me a Carfax report upon request right away. We had to travel to Bellevue from Poulsbo after work to test drive the car. Brian met us and was still with customers and he had another associate Brandon Padilla set us up on a test drive. The car had been expertly detailed and was in "like new" condition despite having $61k miles on it. There was no hassle on the test drive and they let us do it without a sales person in the back, which I really don't like. When we returned, I asked them to look at my car and value it for a possible trade in. I was impressed with the care the sales manager and Brandon took to thoroughly and thoughtfully examine my potential trade. I was equally impressed that they gave me a generous offer for my possible trade in and did not try to low ball me on the trade to try and make a few extra bucks. I ended up declining to trade in my car to keep it for another family member, but was very impressed by them just in this part of the transaction. The car price of the car I purchased was a great deal based on what I had seen in my research. My impression is that the dealership takes a lot of nice cars in on trade and they can't sit on them long. So they price them right without trying to make a killing. They were very transparent in their internet advertisement and when I spoke with Brian earlier in the day before beginning my long trek to get there, he said "that's the price, it will not change". The price was transparent, there was no bait and switch, no changes, no low ball offer on my potential trade in. They showed me the price before we began, the estimated sales tax, estimated registration fee. These were the only monetary costs and they were all clearly presented. Even the dreaded final sales pitch from the finance manager for all the upgrades on warranty, armor coating, window etching etc. etc. etc. wasn't too bad. He was personable but still did his job, and showed all the options quickly without giving the hard sale. Oh, and most dealers would take hours and starve you to death so you're weak while speaking to the finance manager so you succumb to their pitch on all the extras. To the contrary, Brian recommended that we step out to a quick dinner while they prepared the documentation for the purchase. He recommended a Chinese street food take out that was great. We were able to complete the transaction on a full stomach with no issues. I could go on and on, but I strongly recommend Brian Liu, his sidekick Brandon Padilla and the entire team at BMW of Bellevue. Great job you guys.
John Kenney
Apr 15, 2022
1
The sales team provides terrible customer service. Very snobbish attitude. Ended up purchasing at the Seattle location, which has slightly better service.
Cooper Smith
Apr 14, 2022
5
We've purchased many cars from this dealer and have always had good experiences. In this case, our sales person Sarah Bayou took over the sale after the previous salesperson took extended sick leave. She was very pleasant to work with, helpful, and communicative on the status of the car as it went through production. Andrew Lainson, in Finance, was also very helpful in choosing from among the various extended packages offered and in accomplishing all of the purchase paperwork. Cory Francalangia, New Car Sales Manager, was able to sort out a minor glitch with an option that was left off the original order and we were able to reorder the car with everything I wanted with a minimal production delay. Based on my previous experiences as well as this sale, I highly recommend BMW of Bellevue.
Nick Daffern
Apr 14, 2022
5
Excellent service, resolved a long standing issue with my X3 that was complex to triage.
Steven Umbehocker
Apr 13, 2022
5
I received notification of a car that fit my search criteria and emailed Bellevue BMW to get more information. Almost immediately Terry called me back and we chatted for a few moments before setting up an in person appointment. Upon arrival, Terry was very prompt and had the car up front & ready for a walk around and test drive. He answered any questions I had and off on the test drive I went. When I returned, we briefly discussed the purchase process and went inside. Within about 2 hours (including the walk around, test drive & paperwork) I had myself a wonderful new car. Because of Terry and his preparedness & knowledge, the transaction was smoother than probably any car purchase I have ever done. Also, there was no BS with the finances. No pressure to buy anything I didn't want, which was exactly the way it should be. Thank you Terry and Bellevue BMW. About a year later I decided I wanted new tires & rims. I ordered thru Mark in parts who was knowledgeable and easy to talk to. Less then a week later the wheel package arrived, and Matt in service was able to get me in for the tire swap within a couple of days. His team did a very nice job.
Squirrel Sabrina
Apr 13, 2022
5
It was an awesome experience to buy BMW from AutoNation Bellevue and Darrin was the sales guy who helped me from selecting vehicle to delivery. They have more lot of vehicles as compared to other locations and I would recommend to check this store first.
Sohail Patel
Apr 13, 2022
5
I want to thank Darrin for his excellent service during our X7 purchase from BMW of Bellevue. I also want to give a shout out to BMW Genius Anthony for patiently explaining all the features of the new car, including the fun auto park feature. Darrin went above and beyond to get our X7 in the perfect state. Even when we started the initial conversation, he took so much time to explain all the aspects of vehicle ordering process, selection of wheels, options etc. I will purchase my next BMW from BMW of Bellevue again and with Darrin.
Sadique C
Apr 13, 2022
5
Excellent communication. Michelle was great in assisting me with the service process. I can’t thank the BMW of Bellevue enough for their support. Amazing team.
Art Briones
Apr 13, 2022
5
Just got my fresh off the factory floor 2022 X7 M50i and I am so in love! Jenna was great through the process and putting up with my constant enthusiasm....I was a tad excited to get my new car. The whole process from ordering, follow up and the financing was great, no complaints and happy we strolled into BMW of Bellevue for our new vehicle!
Shawnna
Apr 13, 2022
4
Very solid experience ordering a new car through BMW of Bellevue, working with Brandon Padilla, especially with the supply constraints and unpredictability of the world nowadays. Easy order process with responsive communication on the status throughout, and they were very upfront about pricing and details from the beginning. There were some issues on the back end, where I feel that they could have been more organized and prepared at the time of delivery. I wasted most of a day because paperwork had been lost, and things that should have been done in advance were not done properly. However, the staff worked very hard to make it right, and at the end of it all, it was (mostly) ok. I was really disappointed that they didn’t take time to walk me through the features of the car, leaving it to me to figure things out. Overall, the dealership is crazy busy — and maybe to busy to take their time on ensuring a smooth delivery process. Not the worst experience, nor the best, that I’ve had with purchasing a BMW. However, this is by far the best dealership with the largest allocation in the Puget Sound region.
James Patch
Apr 12, 2022
5
Thanks so much to Jenna for helping me find the new SUV!!! It was a very streamlined process. Appreciate all the help!
Christy Hooppaw
Apr 12, 2022
5
Did a good job, everything is done on time
Florencio Belen
Apr 11, 2022
5
Victor was courteous, friendly and helpful. The recall software job was done in about two hours, as Victor had predicted.
Mary Vatheuer
Apr 11, 2022
5
Awesome service from BMW Bellevue advisor Chris T., highly recommend him! He is knowledgeable, patient, and fun to work with!
Mr. Wei
Apr 10, 2022
5
Purchased a vehicle 12 years ago and when it was time to replace it the choice was simple. Bellevue BMW is a great place to shop and good experience. When it comes time to replace the vehicle just purchased I won't hesitate to return and be a repeat customer. Thanks, Glen
Glen Pehling
Apr 10, 2022
5
Did what was requested and and finished when promised. Friendly staff.
Glen Bowen
Apr 10, 2022
5
Service appointment was made without any difficulty and reminders were provided regularly. Service personnel were forthcoming. Upon early appointment arrival the shop foreman inquired about comments and road tested automobile re operating concern mentioned in regard to appointment, which he did even before service advisory checked me in for my appointment. All personnel attentive, polite and truly interested in attending to my concerns and wishes as a customer. Work was done in timely manner. Aaron Weaver is a terrific service advisor and earns the highest rating available. Always look forward to doing business at the Bellevue BMW facility. Great personnel and high quality and well maintained facility! Wonderful experience and terrific product!
Philip Lindquist
Apr 9, 2022
5
The best service ever! Thank you all for being so nice and helpful!
Elena Todorova
Apr 7, 2022
5
I was specifically interested in getting an SUV and put in a reservation for vehicle that was still in production. Communication and follow through was timely and easy. Financing process was streamlined and onsite experience was enjoyable. Throughly happy with the car and my experience with BMW Bellevue!
ADoe
Apr 6, 2022
5
All was great except for timeliness. I arrived early for my appointment at 9:30 but advisor did not attend me until about 9:50. Other than that, Ben, the advisor, was great.
Encarnacion Garza
Apr 6, 2022
4
$160 for an oil change. Service is great, but foe these prices I have decided to buy some ramps for 50$ and change it myself. Even blonde girl here can handle a drain plug and a gasket. There is You Tube.
Nicole Stadtler
Apr 3, 2022
5
My car was in for service. The service tech was very friendly. Michelle kept me well informed on what was going on and checked to make sure everything went well.
Catherine M Fleming
Apr 3, 2022
1
Poor service experience - negligent and non customer obsessed advisors and managers - wrong multipoint inspection reports when taken to another dealership they told us it was not needed! - wonder if BMW ever audits their dealerships? Doesn’t want you to buy another BMW - what a pain to service at poor dealerships!
Bobby Agarwal
Apr 2, 2022
5
Had a major service performed, subframe bushings replaced on my classic Z3 Mcoupe, not an easy job. I was pleasantly surprised when the car was returned before my expectations! ... job well done.
Doug Mill
Apr 2, 2022
5
Prompt, fun & professional staff. Attractive and comfortable space if waiting. Convenient location. My car was returned with all work done & washed - everyone I encountered was personable and easy to work with.
Tracy B
Apr 1, 2022
5
Love my car so it was worth the negotiating process ?
Carol Hurt
Mar 31, 2022
5
Hands down, THE BEST experience I've ever encountered while purchasing a vehicle! Alp was so kind & went above & beyond! Elyar in finance was a miracle worker!
Lacey Otnes
Mar 30, 2022
5
very professional. advisor explained all the work that needed to be done on the vehicle in detail and was patient
Amita Shrivastava
Mar 30, 2022
5
Olivia Chomthong By far one of the best sales person, She done amazing work. Thanks Olivia.
youssef elrais
Mar 30, 2022
5
Great customer service, very friendly staff! They were very communicative and helped me get everything done ASAP
M
Mar 29, 2022
4
When having my vehicle serviced, I was surprised there wasn?t water or coffee anywhere. Considering the amenities at Auto Nation?s Mercedes dealership and their Audi dealership, it was a lacking amenity given that you?re stuck there for a few hours for something like an oil change. That being said, I was given photos/videos of the dash and things they saw or did while my car was in for service, which was quite nice.
Christine Malchow
Mar 28, 2022
5
very satisfied with our experience!
Joey J Johnson
Mar 26, 2022
4
Hi, After getting a flat tire, and needing to have some overdue service done I had the car towed to BMW of Bellevue. As everywhere else it was a bit of a wait to get assigned a service rep, since everyone is busy nowadays. But Michelle was very helpful and explained the different options for service and tires with me, not pressuring me one way or another. Upon inspection some expected issues were found because of the mileage so she was texting me the different options again, so I could decide what to do. Once the car was ready for pickup I went over and again I had to wait a bit since it was just before closing, and somehow another customer who came in later was helped before me. Overall the experience was good and I hope the car will run for 50k miles more now.
LeonBMW
Mar 25, 2022
5
Great Service. Good help. Got the appointment time i wanted. They got the car back all nice and clean the same day. The new Bellevue BMW is really nice, a lot better than the old site. The staff is better too.
Gregory Roe
Mar 23, 2022
5
I recently purchased a 330i from BMW of Bellevue and not only do I love my car, but I loved working with the employees. I had to take that same car in a yearly service and they got my car in and out in the perfect amount of time.
Caitlin Peters
Mar 18, 2022
5
Overall it was great service and on time everything was completed
Bhuvana Parimi
Mar 16, 2022
5
Amazing service people and they always take care of you. Love the showroom too. Love how I can check out the new BMW's while mine gets serviced :)
iMan
Mar 15, 2022
5
Great customer service. When I saw the i3s on the lot, I knew I had to have it. They made the process so easy. It does take a long time for the paper work to be correctly filled out, but that?s expected. Would absolutely recommend.
Lucifer
Mar 15, 2022
5
I purchased a used car from BMW of Bellevue. exceptional experience, customer service, attention to detail. great job and thank you!!!
Dale Norwood
Mar 11, 2022
5
Alignment was really bad made appointment with Saf and he got it done! Really happy my car drives straight now! Tech was Bradley who was great.
Ekam Deol
Mar 10, 2022
5
My Experience at BMW of Bellevue has been amazing. They were very professional and courteous. The details they gave about the cars and what might interest me was great. Both Ashley and Reza were excellent with their help to get me my new car. They helped me narrow down every detail and were present until I drove the car from the dealership. The pricing for the cars have also been very reasonable given the chip shortage and also they mention all the latest offers that are available. They made the buying experience so seamless and transparent. And made sure there were no hidden costs while getting my new car. I would definitely go back for my next to this place and also refer my friends to BMW of Bellevue.
Tejus Chandrashekar
Mar 10, 2022
5
Purchase and replace the flat tire in just one day. Leonard is very professional, and helps quickly secure the tire left only one in stock. Avoid postponing our moving process on weekend.
Muxuan Liang
Mar 9, 2022
5
I was impressed, service was great
Richard Thoreen
Mar 5, 2022
5
BMW Bellevue did an amazing job getting this car for my son.Everything went smooth!Thanks again for the fantastic service.GO AUTONATION!
GJ Bakker
Mar 4, 2022
5
Easy to schedule appointments, staff is always friendly and inspections are thorough.
Seattle
Mar 3, 2022
5
Excellent for everything. The sales man was very wonderful and it was TOP service.
Jp Seafoods Llc
Mar 3, 2022
5
Purchasing a vehicle, or having it serviced there.
Paul Michael
Mar 2, 2022
5
Handled my service timely! The person who answers the call at call center is less respectful but the person at the BMW team is awesome! Special shout out to Chris. Amazing.
Kyler Li
Mar 2, 2022
5
thanks for Matt?s help, he is nice and responsible
Yingxiao Wang
Feb 28, 2022
5
Good people and easy to communicate with. Fast service.
doe
Feb 27, 2022
5
Was a very good experience everybody was so nice and friendly.
Jaime Perez
Feb 26, 2022
5
fast accurate and they worked with me on price
Sandy Araujo
Feb 24, 2022
5
Appreciate the service department, great service and techs at BMW Bellevue.
Andria Gilmore
Feb 24, 2022
5
Excellent customer service. Great communication throughout the process- they went above and beyond!
Jodi Kirchoff Roth
Feb 23, 2022
5
great car, great service, easy and fast, would buy again
Rebecca Seeman
Feb 23, 2022
5
My advisor Saf was very professional and knowledgeable he gave me good advice about my wind shield wipers and also he was very helpful overall I had a good visit everyone was very nice at BMW Bellevue
Mariam Sabegh
Feb 22, 2022
2
Customer service was good. Timing was bad. I dropped car off on Thursday and did not receive a diagnosis until Wednesday afternoon as the representative and the designated technician were off Friday, Saturday and Monday and apparently no other technician could diagnose the issue. Even then I was not given a diagnosis until Wednesday afternoon. The car was ready Thursday evening which I appreciated. When I picked up the loaner car on the previous Thursday, I noticed the gas tank was less than 1/2 full. I noticed this because it was unusual. I texted the representative and confirmed that because of this, I would need to return the loaner car with 1/2 tank of gas. After turning the loaner in, I received the loaner car agreement by email. I had not received it before. It said the tank was full and that I would be charged for gas. Not a good way to end an already poor experience.
John Keyes
Feb 22, 2022
5
The service advisor is accommodating, knowledgeable. honest, flexible to the customer's needs.
Joe Ramos
Feb 22, 2022
4
I bought a BMW X3 12019 Used car. The process is fair. I get the car in one day, including payment and test drive.
Zhuchen Mao
Feb 21, 2022
5
Professional, clean, reasonable. Everyone was friendly and helpful.
Sheila Schroeder
Feb 21, 2022
1
Terrible experience with the sale team, I think they don’t care about getting new customers! I was planning to buy X series, had bad experience with both the sales executives I worked with. My interaction started with Brian Liu over email when I customized my car and sent an enquiry to local dealer. Had all bad experience no one would like to have during buying a car, zero follow ups, slow response, not keeping up appointments, couldn’t care less attitude! Gave a benefit of doubt and thought this might be just one sales executive so called the showroom and schedule a appointment with Zack 5 days in advance where I explicitly told them car I was interested in and given the shortage I was open to trying a pre-owned before I order my new one. On the appointment day when I reached the showroom the first thing I hear from Zack is, he has 4 more appointments during this time, I was like what the heck! If you were so busy you could have let me know in advance. Then he said the car I wanted to test ride was not in stock while I could clearly see it parked in the lot, when I pointed out then he arranged the test drive. During the whole time Zack was not available to answer any of my queries and embraced the couldn’t care less attitude I got from Brian. (Cody helped answering few questions and I thank him for that). When I told him about my experience he was like can you now come on Wednesday! Why not let me known before I show up. I actually came up with a mind to order the car same day but given the experience did not do it. I acknowledge the shortage in auto industry and companies may not need customers, being nice to customers can go long way. I wish Bmw Bellevue customer service was as premium as the cars are!
Nirag Tibdewal
Feb 19, 2022
5
I had such a wonderful experience at BMW of Bellevue, not just once, but twice in the last year. Andy is amazing and couldn't have been more patient and accommodating for what I was looking for. My car is even better in person than it looked like online. Biggest thank you to Andy and everyone at BMW of Bellevue.
Sean Misday
Feb 16, 2022
5
excellent
MG SLADE
Feb 16, 2022
5
great place to service my car. prompt and precise.
undergnd
Feb 16, 2022
5
Amazing service at the service department! I would recommend Bmw of Bellevue to anyone without a doubt! Very professional and reliable. The best customer service.
Judieth Isaiah
Feb 16, 2022
5
Aaron handled my service. He was efficient, courteous and informed. My service was completed before the estimated time, and my wait was accommodated in an extremely comfortable area with nice amenities. I will certainly return to Bellevue next time my BMW requires attention.
Bob Selby
Feb 15, 2022
5
BMW of Bellevue has provided me excellent service on my 2006 325xi since it was new. I won't take it any other place
Margaret McLellan
Feb 14, 2022
5
We just moved to Bellevue from Irvine CA so this was my first experience with them. Jennie was my rep and she was very friendly and professional and followed up diligently to keep me posted when my X3 was serviced. I liked the Lyft service instead of having a fleet of service ars.
Renuka
Feb 14, 2022
1
They are posting low mileage 2021 service loaners (11 as of tonight) for sale on their website (with VINS and window stickers) but when you go to the dealership to purchase one they laugh and tell you, "we can't sell those we need them for our service dept, would you like to look at other pre-owned cars we have or order a new one?" We realize car buying is crazy now but this seems like false advertising or bait & switch which is a violation of a number of laws and statutes in Washington State, including the Washington Auto Dealers Act Chapter 46.70 RCW and the Washington Consumer Protection Act Chapter 19.86 RCW
Suburban Techie Dad
Feb 13, 2022
5
I?m happy with the service BMW provided. Customer service is fast. Lyft as ride back which is fast and convenient.
Mou Cheung Ng
Feb 12, 2022
2
I was not happy with the way they way looking at me as a customer, their attuited was like you are the customer and you are stupid, what do you know?
Adnan Saeed
Feb 12, 2022
5
I received excellent customer service from Leonard, he was personable and quite helpful, when discussing the required maintenance and service due.
Roland Bolman
Feb 11, 2022
5
Very good service Thanks Safeeullah for your help
Sabeer Mahajan
Feb 8, 2022
5
went in to buy. very helpful people who work there. Alvin was very helpful.
Melissa Mae Roman
Feb 8, 2022
5
I came in to have 12K mi maintenance. Chris Toomey was professional and on time. I will purchase my next BMW from. He also took the time to help me with my settings. I luv it.
Karl Peters
Feb 8, 2022
5
Always great service! I appreciate the communication and care they give their customers in the service department.
Michelle Bailey-Browning
Feb 7, 2022
1
The rep is not a follow with the issue I had. 2020 330i BMW brand new I bought from Bellevue Delar The steering had a Noice. Telling me need to order the grease from the Germany, it's over a month I called him, and he said no updates.
Htet Kyan
Feb 7, 2022
5
Angle Penedo , the service rep, was forthright, fully informed, professional and friendly. He kept me well informed, and was knowledgeable regarding the repair. Dan Roy the Service Mngr, was professional & knowledgeable about my repair. He took the time to show me & explain to me what was needed & what to expect. Bellevue BMW provides high quality service & repairs at competitive costs. They work very well with insurance providers so the the process is seamless.
Sally Howard
Feb 6, 2022
1
Terrible experience. We went to BMW of Bellevue on 10/31/21, interested in purchasing a new X5. They had zero inventory on their lot, and only a few incoming, which didn’t have the features we really wanted. BMW had been shipping their new vehicles with many features missing, citing the worldwide “chip shortage”. The dealership had a 2019 X5 on the lot which had fairly low mileage and most of the features we wanted, so we chose to purchase it, rather than waiting on a new vehicle that would not have been exactly what we wanted. The vehicle had a squeak in the back end and a fairly significant door ding on the driver’s side, both of which the sales department agreed would be fixed. The experience with the sales department and finance department was smooth. We took the car home with an appointment to bring it back to service in 2 days, to have the issues fixed. This is where everything went down the drain. The woman in the service department was difficult to deal with. When we brought the car in for service, she refused to honor the commitment that sales made to fix the ding in the door. “We don’t do that” is all she would rudely say, as she brusquely handed us the card from a body shop, telling us we could try calling them. She refused to make any attempt to connect with sales and discuss the promises made. This is not the attitude we expected in a front-of-the-house person in a service department for a high-end vehicle dealership. When purchasing a luxury vehicle, service after the sale is even more important than the sale process itself, as that is the department one would be dealing with the most during ownership of the vehicle. After this experience, we decided to take advantage of the Auto Nation “no hassle” return policy and unwind the deal as we were completely unwilling to deal with someone as rude as this woman. As the car was still at the service department for repair of the squeak, we contacted sales immediately, told them of our experience, and that we wanted to unwind the deal. We were met with great apologies from both sales and finance and a promise that since it was only 2 days or so since the sale, that the loan wouldn’t even be funded, that they would unwind it immediately, our $20k down payment would be refunded, and all would be well. This didn’t happen. It took 2 weeks to refund our deposit. But that wasn’t the worst part. The loan was never unwound. We didn’t discover this until we received payment due reminders from the financing bank, during the first week of DECEMBER. We tried calling the dealership multiple times over several days, and nobody would return our phone calls. It wasn’t until they were threatened with action in the form of a complaint filed with the attorney general, that we could get anybody on the phone to get the problem taken care of. The bank reported that the dealership had never filed the paperwork to unwind the loan with the bank. So, they had the vehicle (which they likely resold) AND the loan money for more than a month. A few days later, we purchased the most beautiful luxury vehicle (not a BMW), complete with ALL available features (no “chip shortage” excuse here), and concierge service from the most amazing service department we could have asked for. Is it really worth putting up with such treatment just to have the BMW name on the liftgate? Not for us.
Alyson Miller
Feb 5, 2022
5
Jenny provided excellent customer services during my visit. My car was ready before the time she promised. Then I realized my license plate was gone during car wash after I got home, I text Jenny who immediately offered someone to deliver the plate to my home. I finally got my license plate back within 2 hours. I appreciate that Jenny go above and beyond her task and I was 100% satisfied.
Kalena Wong
Feb 5, 2022
3
I've only had 2 appointments so far and both times the appointments got messed up somewhere between my making them via phone and then showing up. While that's annoying, the people there have been super nice and accommodating and have fixed the mess-up on both occasions. Not ideal, but no complaints--I'll continue to go there for service.
Naomi Ishikawa
Feb 4, 2022
1
This has been the worst buying process. I start the process few days before Christmas and I got the car just last Friday. I thought the Finance department is managed by Larry, Curly and Moe. The dealership lost about $2000 because the finance department didn't want to process the purchase because it was an out of state sale. It wasn't until I contacted a sale manager that thing started to roll a bit.
Mehrdad Pazirandeh
Feb 4, 2022
5
My visit to BMW Bellevue was pleasant and smooth. Interaction was good and the service was quick.
Vikramjeet Singh
Feb 3, 2022
5
Had a very nice interaction with both my service contact Matt and my sales woman Kristen. Matt was efficient and communicative solving some issues I had on my X7, also made helpful suggestions. Kristen helped me pick the right color and options on my new order. I used to be a full on Mercedes guy, but the new BMW’s are so much better and the service is phenomenal. Will be back! 5 star
Yek Ta
Feb 2, 2022
5
I had a great buying experience. Alp is an awesome salesman. He takes that extra time to make his clients feel special, not pressured into making a decision, and gives the facts as they are. I would highly recommend this dealership.
Syed Saif
Feb 1, 2022
5
Quick and easy! The facility was very clean, and the staff was friendly.
Melissa Hutt
Jan 29, 2022
4
Performed battery recall service there. Service is good, and finished everything in good quality. When checking out the vehicle, my reprehensive is already oof, which is OK. I had open questions and they told me to to call/text back later --- no problem. However, in the week after I kept texting them and the reprehensive just never reply....
Yi Zhang
Jan 27, 2022
4
The Gentlemen, his name is Safeeullah, was very friendly, helpful and Professional. This was my 2nd time experience with him. He loves his job and always goes beyond customer care. There was other Gentleman at the end to give my car back, was so kind and helpful too. I appreciate your honest work & customer care?
Mitra Dabestani
Jan 27, 2022
5
Very accommodating. The staff was very nice and answered my questions.
Judy Ryan
Jan 27, 2022
5
Ben was amazing, had great service and advice. He helped me out a lot
Emiliya Altunyan
Jan 25, 2022
5
Saf was amazing and accomodating to my ever changing needs and helpful and patient with explainations.
Adrienne Hunter
Jan 24, 2022
4
Had an check engine light on and also issue with my mobile phone connection. Good part was I was given a loaner. It did take a whole week to fix the issue. Since I got a big vehicle X7 and typically they don't have spare X7 as a loaner I had to adjust with smaller vehicle.
Kishore Durbhakula
Jan 23, 2022
1
Very bad service. Brought my car in for minor issues (some alerts were misfiring) on Friday. On Saturday the technician working on my car disappeared. For a whole week they've not been able to find another tech. A week! At BMW! The guy assigned to be my contact person, Angel, ignored my calls and failed to call back multiple times despite promising to do so. Now I find out the car is still without a technician just sitting there and will be so until at least Monday at which point it would already be 1.5 weeks. Don't use this business if you can help it, you'll save yourself a lot of headache.
IgorR
Jan 22, 2022
5
Great people , good service adviser, thanks for the Lyft home
Williams Pearce
Jan 21, 2022
5
Service on my car was prompt. Service Technician was very courteous and helpful.
Anthony Kemp
Jan 21, 2022
5
More than five stars, Dan is very nice, and very professional and attentive in explaining the various forms and explaining the functions of the car. A very pleasant shopping experience.
Jiao Wu
Jan 19, 2022
5
It is always a pleasure taking my car to BMW of Bellevue for service. they are very attentive to my needs and keep my 12 year old 328i humming like new.
Jim Heher
Jan 17, 2022
5
Two thumbs up for Darren! We went in to test drive our researched vehicle and he was approachable, honest and kept our entire experience unpressured and fun. As we had to order our vehicle, he went through step by step with us, answered all of our questions and we are very happy customers!
Shellie Littrel Sturmer
Jan 14, 2022
5
I highly recommend BMW of Bellevue. Our salesperson, Darren, answered our questions open and honestly and made it fun to order and purchase our new vehicle. The experience was exactly what I had always wished for and I finally got thanks to him! You had me at hello, BMW of Bellevue
Shellie Sturmer
Jan 14, 2022
5
Very positive experience this time with BMW Bellevue thanks to service agent Leonard. He took care of previously overlooked items, thank you.
Jennifer Alexander
Jan 13, 2022
4
Terry, the sales associate possessed outstanding customer service skills. My overall shopping experience was great, however, when I called back two days later to inquire information I need to have the vehicle refinanced by my credit union, it appeared that the finance manager was not straight forward with his answer. His business communications skills need improvement.
Vicente Mayoral
Jan 13, 2022
4
This BMW dealer knows what it's doing and is very professional. Their facility is new and very impressive, even the service area is easy to get in and out of. I gave them 4*s overall because the appointment took longer than I was told it would. Having said that, they provided me with a loaner car which allowed me to make good use of the time.
Gregory Schatzlein
Jan 13, 2022
5
Has been a great experience working with BMW Belleview. Great service and great experience....
Edwin Melendez
Jan 13, 2022
5
Very pleasant experience. I’d done my research, went in and purchased the vehicle I wanted. No pressure or attempt to up-sale me. Fair price. In and out in about an hour. Love my vehicle!
Gena McInnis-Weed
Jan 11, 2022
5
Jennie Mao helped me with maintenance. Everything was smooth from start to finish. Lyft ride to and from the shop was easy and quick.
Jake Pi
Jan 11, 2022
5
Great experience, worked with Jennie and she accommodated all my requests.
Harshad Kamble
Jan 10, 2022
5
Sales person and finance experience was excellent. Fast and efficient.
Amanda G
Jan 10, 2022
5
Fantastic service. Professional staff , took care of the service needs.
Claire
Jan 9, 2022
5
Cody Simmons was fabulous in getting me the car I want. Dorela Xherri was amazing in helping me close the deal a day before christmas! Rock on! 5/5 for this. BMW of Bellevue could do better on the centralization of information for clients and availability of inventory on the website. so 4/5 for this. But Now , I have had great follow-ups on my first follow-up appointment.
Vinod Jagannathan
Jan 8, 2022
1
My vehicle has to tow in due to overheated engine. I had to leave multiple messages to check on the status before I heard anything back from my advisor, Daniel Hunt. It was really frustrating! I asked for a loaner when my vehicle was towed in, but I was told I didn’t get that option because my car is TOO OLD !! After a week later, I received a call saying I will get a loaner since my vehicle was not ready yet ?! When I went to pick up my loaner, my advisor, Daniel Hunt was very unwelcoming and discourteous ! I was left at the pick up area for the loaner. The person that dropped off the loaner was very rude as well ! When I asked for direction going out to freeway, he impatiently replied “what do you want?” ! At the end, I figured my way out myself! After 1&1/2 week, I finally got my vehicle back ! Very disappointed experience, from top to bottom !!
KC
Jan 8, 2022
5
BMW Bellevue always takes care of me and my car: whether the repairs are big ticket items or not. The new waiting area is spacious and clean, the service staff is always exceptional and I love how my car is always washed and vacuumed.
Aimee Palacios
Jan 8, 2022
5
Good service from Olivia Chomthong! She is professional and has good patience!
Wenyi Ren
Jan 3, 2022
5
The salesperson, Ashley was so helpful and very patient. This was the most pleasant car buying experience we?ve ever had.
Suk Lee
Jan 3, 2022
5
Angel took care of the required service! Quick to communicate the status.
Samuel Park
Jan 3, 2022
5
Darrin Giefer at BMW of Bellevue is the absolute BEST! He was so patient with me while I perused my options. He worked with me for a few months and helped me find the best car for me. I'm in love with my new BMW, and so thankful for Darrin! He's amazing!
Alleah Pac
Jan 3, 2022
5
Quick and easy buying process. Loved the 4Runner and the no dickering price.
Michael Siegler
Jan 1, 2022
5
Behnam Sharyati is the best person I never had in my life I will put the car every year but I?m so lucky this time find Behnam at bmw of Bellevue I hope he will be there and help every year
Shamim Mirzapanah
Dec 30, 2021
3
2 call backs for a new set of tires, a real inconvenience
Jim Raabe
Dec 28, 2021
5
Upon arriving, service was exceptional. Chris, our BMW representative met us at the indoor receiving garage and he walked us in and was able to get everything scheduled and even coordinated a Lyft to and from the dealership. Would drive an hour again to have our car serviced their again.
Randy Burleson
Dec 27, 2021
5
Been there a few times. Good service and reps.
Tony He
Dec 19, 2021
5
Good service and good people. I like it.
Bo Jiang
Dec 13, 2021
5
We purchased and have had our car serviced at BMW Bellevue since 2012. We have been treated with respect and given good advice from all Service Managers. Angel is our current manager. He is honest, caring, and respectful of our time and money and really cares that we receive the best service..
Tom Stewart
Dec 3, 2021
5
Excellent customer service. Work was done efficiently and on time as promised. Always a good experience. Compliment Aaron Weaver. He's the best!
Mary Lee Brown
Dec 2, 2021
5
Excellent customer service
Karuna Kar
Nov 22, 2021
5
love the free loaner and work completed was as promised😃
Tad Mcmurray
Oct 28, 2021
5
Brian L. snd the buying experience was fantastic! Thx again. Jerry L. and Antoinette.
Jerry Lee Jones
Oct 23, 2021
5
John Lee from BMW of Bellevue provided us very detailed information and options regarding to different car categories and market situations, he is very friendly, professional and amazing, I will definitely recommend him to our family and friends.
Lily Yang
Oct 21, 2021
5
fast and good service !!!
이영석
Oct 11, 2021
5
Excellent cutermor service
Mark Ma
Oct 6, 2021
5
Absolutely pleased with the attention and service provided to me at BMW of Bellevue. Best of the best! Thanks !! 10 out 10 Jennie Mao made me feel comfortable and made sure all my expectations were fulfilled 😁
Anna Heidi
Oct 6, 2021
5
Does anyone really *enjoy* buying a car? It can be overwhelming. Stressful. Downright exhausting. And for this former East Coaster who hates having her time wasted, it can consume upwards of a day if not more and who has the patience for that? I swear this dealership gets me. So I've been loyal to BMW since I walked away from an accident I should not have been able to have walked away from. My BMW saved my life. Five models later when it came to finding my next vehicle the manufacturer was a no-brainer. Finding someone who would sell me one who I trusted as much as my dealership back East though - that wasn't something I looked forward to. Silly me. For starters, did BMW of Bellevue offer me an extensive selection of cars, were they well (and transparently) priced, with sales staff that were knowledgeable and professional? Absolutely but, quite honestly, that should be table stakes for any dealership. And that will never - ever - be the reason I sit down to write a review. Know what is? The experience. Life is short. Especially with a big ticket purchase, if it isn't an enjoyable and comfortable experience, what's the point? And *that* is what made this car buying trip the absolute best of my life. Ely Samadi in financing listened intently to my needs - never imposing BMW's own and with zero pressure presented an array of options clearly so I could make an informed rather than pressure-induced decision. And then there was my sales rep Brian Liu about whom there are simply not enough lovely things to say. From making the initial appointment, to the way I was greeted and ushered through the entire process, I never want to buy another vehicle without him. His patience, guidance, and insight spoiled me. I am profoundly grateful to these gentlemen - as well as to their GM Corey Francalangia for nurturing a culture in which the customer's needs and comfort are obviously made central to the process. I've never felt so well-taken care of. The easiest, most enjoyable car-buying experience of my life. Much gratitude, BMW of Bellevue. Truly.
Tonianne DeMaria
Oct 3, 2021
5
Won’t take my car anywhere else for a service. BMW Bellevue and specifically Milko provide wonderful customer service. They are professional, up front, and communicative. They are honest about what needs to be done and the time frame I should expect. Most importantly, they treat customers with respect. Thank you !!!
Zhivko Momchev
Sep 30, 2021
5
Bellevue bmw has the most wonderful service advisor named Jennie. She gets everything done with a smile 😀.
Megan Chagnon
Sep 29, 2021
1
The worst experience ever. We live in Missouri, we paid cash for a brand new X5 in May 2021. This dealership shipped us the car without the title, collected Missouri taxes and 4 months later have not followed through on the documents we need to get our car license plates. They have extremely poor customer service.
Michele Stritzel
Sep 18, 2021
5
Their customer service is always excellent and I feel confident in their ability to keep my 'Lil' Bob' 228xi running smooth & fast!
Robin Quinn Keehn
Sep 13, 2021
5
They have the Best customer service.
Johanna Therese Lewis
Sep 11, 2021
5
Bellevue BMW crushes the competition with their top notch customer service & friendly, knowledgeable staff. They treat you like they care even after the sale. It doesn’t matter if you’re buying a user base model or a $100k car, you still matter to these guys and I love it. Bellevue BMW is the automotive industry version of Nordstrom with being customer obsessed & that’s why I’ve decided next year when my lease is up, I’m getting another vehicle with these guys. Thanks Bellevue BMW for always going above and beyond! Zero headaches-ever!
Emily Victoria
Sep 8, 2021
5
Great experience buying 2 cars recently. Everyone was fantastic to work with!
Kim Miller
Sep 6, 2021
5
I have nothing but positive things to say about BMW of Bellevue. I have been looking around for about 2 weeks for two (2) AWD vehicles for my teenage twins. As soon as I walked through the doors, I knew I was at the right place. I was greeted by several staff members, including one of the managers. I met with Alp Tanrikulu and Jenna Ly who both went above and beyond the call of duty to find the perfect used vehicles for my twins. After test driving the used 2018 X1 and X2, we decided on getting a 2018 Black X2 with M-Trim for my son and 2018 Oasis Blue X2 with M-Trim for my daughter. Since this was a no-haggle dealership, I knew I got a pretty fair deal. I did see some X2 and X1 "cheaper" at other dealerships and online dealerships such as Carmax, Vroom and Carvana, but they were not certified preowned. Being CPO was important to me and paying about $500 -$750 more gave me a peace of mind that the car was in excellent condition with an extra year of warranty, past the standard car warranty. The paperwork took longer than expected since I had to fill out paperwork for two (2) vehicles, but the Finance Manager was amazing. She guided me through my first BMW purchased and did not push any additional products on me. Overall, the entire experience was excellent. Both Alp and Jenna responded quickly to all of my questions & concerns and always made themselves available 24/7. I would definitely support their business again, should there be a need for another vehicle. Since I had such an exceptional experience, I am thinking about trading in my 2019 Outback for a used BMW with similar miles.
Bill Wong
Sep 5, 2021
1
Hire a nice humble guy at your service dept !I was Michael Lawrie customer he resigned while my car was still in service. Everything took longer ( almost 3 weeks) very little people seemed to know whats going on, Last the guy who finally helped during the pick up was very arrogant.
Yolanda Setiono
Sep 3, 2021
1
I had an oil change and a brake flush. I also needed a new tire pressure sensor installed. I was told it would take a half hour to install the censor and an hour of shop time to program it. My car’s service was completed an hour quicker than scheduled. I feel I was way over charged for the service. If it takes an hour to reprogram a tire sensor you have a problem.
Michael L Nelson
Aug 29, 2021
1
the car must drive over 8k miles or over 1 year after last sevice than I can get sevice for my car. but my extended warranty which I paid extra stop before 1 year and I did not drive more than 8k miles there for I can not get my sevice. after I discuss with sale people she agree to do the oil change. then reason bought the extended warranty is the sale man told us the 7th sevice will do a lot and it will cost a lot, but now I do not know what kind sevice I have missed.
Li Qian
Aug 24, 2021
5
Amazing customer service!!! 😃
Alberto Hernandez Sandoval
Aug 24, 2021
5
Brian provides excellent customer service. He didn’t apply pressure rather was patient with us and there to assist when we made our decision to order our car. He let us drive test models to make sure we got what we wanted. Our car arrived earlier than expected and Brian was there to go over all the features with us! Thanks Brian!
Heidi Todd
Aug 9, 2021
5
service is consistently pleasant. Quality work thanks for everything. Chasity P is a very nice and patient on our service! Great facility and courteous staff . Would recommend it
sky
Aug 4, 2021
5
The service that we received from BMW of Bellevue was awesome. Brian has excellent customer service experience. His explanation was sharp and clear, and his ways of doing things were so efficient that saved us a lot of time. We haven't had such a great experience of buying cars for a long time. Thank you Brian.
John Chan
Jul 22, 2021
5
I moved from out of state and ordered the car beforehand. Zack got the car to the dealership via rush delivery and everything was ready to go on the day and time as promised. Very happy with his help!
Elaine
Jul 19, 2021
5
Lots of vehicles to choose from. Excellent service from knowledgeable consultants. Andy has excellent customer service and made our car buying experience one of the best ones we’ve had in a long time. Thank you Andy!
Trujillo Kappes
Jul 17, 2021
5
I moved up from Los Angeles recently and BMW of Bellevue has renewed my faith in service! I arrived and Aaron was ready to great me and take care of my vehicle review on time. I was given the loaner vehicle within minutes, and I was back on my way! When it was time to switch back, it was equally seamless. Thank you, Aaron and BMW of Bellevue! When I do have a complication with my X7, I know you'll be there to make it all better!
Mark Concannon
Jul 14, 2021
5
I just bought my 2nd BMW at BMW of Bellevue. Love their team from sales to finance to service! Shout out to Jenna Ly for making this purchase a lot of fun!
Kyle Ann McKinney
Jul 12, 2021
5
Great Service, feel of human with dedicated sales and service agents. Team stayed late for me to complete the purchase and all paperwork for me . I would recommend this BMW store to all.
Gunjan Kumar
Jul 11, 2021
5
Very professional! Staff is very accommodating.
Norunn Ronhovde Wing
Jul 10, 2021
5
It was awesome experience. Staff was very friendly and explained car features and functionality very well.
S Kumar
Jul 8, 2021
5
Andy Matute was very knowledgeable and helpful in the decision making process of my car purchase.
Dorthy Neel
Jul 3, 2021
5
Couldn’t be happier with the service. I highly recommend Angel. He is very professional and a really nice guy. He was on top of all communication about my vehicle. 5 star service
Benjamin A.
Jul 3, 2021
5
My tire "insurance" covered the replacement tire and labor except for the $50 deductible. Work was completed on time and my service advisor kept me informed along all steps of the process. The on-demand Lyft car service from/to the dealership was very convenient. My car was returned to me freshly washed. Have always had good experience with BMW of Bellevue dealership - both sales and service center.
NeevieS
Jun 30, 2021
1
It took 40 minutes to schedule a simple service appointment. The people I talked to did not know the services that could be provided-they sent me elsewhere when they normally provide those services. And this is the best. The complaint I shared with them has not gotten a response.
Monna Lux
Jun 28, 2021
5
My service rep. Michael did a great job handling my appointment when he was suddenly faced with a shortage of loaner cars! He also did a good job explaining my extended service warranty and other details of my X3 service.
Shawn J
Jun 23, 2021
5
Overall the service is consistently pleasant - my service contact Michelle is very responsive. She arranged a next day service appointment, continued to give me updates through SMS to keep me updated with car acceptance, issue, and approval to proceed with the fix. I feel really good being well taken care of. Michelle also texted me for a quick follow-up the day after the service. My car runs smoothly after the batter fix, thanks!
Bo Yan
Jun 23, 2021
5
Very good service! Christopher is a very nice and patient on our service
Zhixu Li
Jun 22, 2021
5
Great. BMW of Bellevue is a beautiful facility. Super easy to work with and felt very safe with their health precautions. I got most of the info I needed online before going in. Then it was a simple test drive to make the decision. Bing bang boom.
Will S
Jun 19, 2021
5
A flat tire? Not the first in ten days but the second!!! Who would have thought this could be a fun experience? The BMW staff, Aaron and Michael clearly shows exemplary professionalism, delightful caring and concern created a heart warming experience!
Ellen Beauchamp
Jun 18, 2021
5
We had an excellent experience with John Lee at this dealership. We made an appointment through the Costco Auto Program, and though we originally started out with another sales agent who then moved out of the state, we completed our purchase with John. From the get-go we knew he was going to be a top-notch person to deal with. He was friendly, professional, transparent, and clearly wanting to do his best to make our experience positive and memorable. The stereotypical smarmy, know-it-all car salesman—this is exactly what John is NOT. We hope BMW Bellevue knows that they've got an A+ person in John Lee, and that he is the kind of sales professional that will best represent their business and their brand. We love our car and look forward to many future dealings with John at BMW Bellevue! Also a shout-out to Alex, the BMW Genius, who gave us a great tutorial on the car's features! We hope to see him again when we come get the plates. I'm sure we'll have a lot of questions by then! 😁
Myriam Gabriel-Pollock
Jun 17, 2021
1
I bought a new M8 Competition from BMW of Bellevue in 2020 and recently came back to buy a new X7 for my wife. I was surprised how disinterested they were in working for repeat business. The salesperson didn’t like my counter offer, showed no interest in meeting me halfway, and kept saying “it’s just business” as he let me walk out the door. I got an automated email asking for feedback, but never heard from a human again. I guess BMW of Bellevue has more customers than it needs. Anyway, I took my business to another BMW dealer in the region. I got my price (which was super fair), got my X7 build slot, and was very happy with the experience. Probably best to avoid these big corporate AutoNation dealers in the future.
Avinash Ravi
Jun 17, 2021
5
Took the car for a test drive, and it checked out fine. As we finished, and got out of the car, we discovered a problem with the locking. Alvin, our sales associate, and BMW of Kirkland got it fixed and fitted four new lock actuators, and we got the car at exactly the same price, everything checked out and working properly.
KOandMO
Jun 14, 2021
5
Service was excellent, Rep made sure I knew what was being done and the service was done fast. Quality work thanks for everything.
Robert Schenfeld
Jun 14, 2021
5
Over all great experience. Our sales reps were super engaged and helpful. The financing of the car was laborious and a bit frustrating. The experience could have been more streamlined and clearer.
Darren Simmonds
Jun 14, 2021
5
Great salesman who was helpful and professional. Easy buying experience. The dealership was gorgeous!
Christina Churchman
Jun 14, 2021
5
Courteous service advisor and very responsive through a frustrating repair
Bob Wolz
Jun 12, 2021
5
BMW of Bellevue has the absolute best service department. Jennie is my advisor and she's wonderful. Service is thorough and presents options well.
Jon Vanausdeln
Jun 12, 2021
5
Had a great experience here. And they continue to support their product even after the sale.
Brian Fortenberry
Jun 11, 2021
5
Michelle Irwin was my service advisor. Very professional and knowledgeable. I really appreciated her extra effort to find a 4th tire for my X3.
Gregory
Jun 11, 2021
5
Great customer service. Upsetting how there are never any BMW loaners
Jay Armstead
Jun 10, 2021
5
I liked how they ran all the information and got the numbers before I ever came. They told me the car payments if I decided to buy the car. They scheduled a test drive. Everything went so smoothly that I forgot I was buying a car. I told them I liked it and the next day everything was all ready and all I had to do is sign and drive. Everyone was so nice. The finance manager, Dorela, was amazing too. I would recommend BMW of Bellevue to everyone buying a car, I've never had a better experience and I've bought a lot of cars!!!
Brandi Price
Jun 10, 2021
5
Aaron who helped me was first rate. Great at explaining the problem and fixes.
David Kingstone
Jun 10, 2021
5
Very friendly, sincere, and thorough. They went out of the way to help me with a disaster that I was going through with Michael's Toyota and they did everything to compensate their mistake. They went way above and beyond what a car dealership would do. I recommend anyone who is buying a car to put that experience in their capable hands. I am so pleased at how they treated me and with the car they sold me.
Brandi Phillips
Jun 9, 2021
5
Despite making the appointment late, BMW of Bellevue got my X5 in next day for the annual service. My service rep, Leonard did an excellent job of keeping me informed throughout the process while I waited at the lounge.
Fareed Assad
Jun 8, 2021
2
After payment there is zero communication on my title - I?m literally waiting for them to mail the title to my DMV so I can register my car. Once they have your money. It seems like they don?t care.
RK
Jun 8, 2021
5
context: service: My customer experience here has been on an upward trajectory over the last few years, particularly after they moved into a large new facility that made life better for all concerned. I sense a real commitment to supporting their customers and it is appreciated.
Raymond Berry
Jun 7, 2021
5
Despite making the appointment late, BMW of Bellevue got my X5 in next day for the annual service. My service rep, Leonard did an excellent job of keeping me informed throughout the process while I waited at the lounge.
Fareed Assad
Jun 7, 2021
5
We bought BMW X3 last week from BMW Bellevue. John Lee and Sahba Masoumi did very good service and offers. We are very happy and appreciate them.
Erick Lin
Jun 6, 2021
1
not a fan of the customer service & lack of communication from this dealership...drove 2 hours to be there for 5 hours!! wasn't even financing and that took 2 hours :/
Missy Wallace
Jun 5, 2021
5
Providing Lyft service is a big plus. Also, I like being able to have a ?genius? help me.
Margaret Cahill
Jun 4, 2021
5
Everyone was very helpful. Reece made sure the car was well taken care of.
Erik Haley
Jun 2, 2021
5
Great experience. Staff were very professional and not pushy.
Jade Kelly
Jun 1, 2021
1
Took longer than expected because last time they made mistakes with the oil filter
Travis Yerian
May 31, 2021
5
My rep was very helpful and resourceful. He went out of the way to provide a solution for some scratches on the car which was beyond his call of duty.
Sonali Parulekar
May 31, 2021
5
Modern dealership, not much stock like in most places right now but luckily the car I was looking for was available. Easy trade-in of my old car, and I drove off with the new car the same day. Friendly staff.
Desiree vdG
May 31, 2021
5
Great service, Jennie Mao went above and beyond providing service
Jonathan Bruder
May 30, 2021
1
Not one person approached us to even say “hi”.
Lance Goodwin
May 29, 2021
5
Jennie, my consultant went above and beyond with regards to communication and solutions. I couldn't be happier.
MIchaelG
May 28, 2021
3
I brought in my car due to the adversiment on the dealerships website with a 25% off but when I was billed, the final bill stated that there is a cap on the amount to be discounted. I was not made aware of that and neither did the ad state about the cap. Also, even with purchasing electronic warrant on the car, a button replacement was nit honored, and ruled out as customer fault.
angad bedi
May 26, 2021
5
Angel was great to work with on my Recall of my 2006 M3.
Joshua Prewitt
May 25, 2021
5
Nikolay Sukhov provided an outstanding purchasing experience... Initial outreach, providing inventory specifics, initial offer emailed prior to test driving to help expedite negotiations post test drive (no high pressure sale tactics), and getting us through the purchasing process as seamless as possible on a busy Saturday evening. Highly recommend Bellevue BMW! We had a great experience overall and appreciate Nick?s overall approach towards customer experience and respect for our time throughout the process.
Malaika Brown
May 25, 2021
5
Amazing customer service and great environment
Katie Cannon
May 24, 2021
5
Abby was my Service Advisor when I visited for check engine light and oil change. She was professional, personable and represented what I look for in a SA. She kept me informed of the work being done and had my vehicle up front and ready to go when I arrived. She’s been the best experience I’ve had at this dealership!
Joy Gumina Krison
May 21, 2021
4
Mr. Keino Patterson was very pleasant to work with. His professionalism and knowledge showed me he leads by example and I was in good hands. However, I was not happy with the cleaning of my vehicle. The day after the purchase I went to to an interior cleaning and found dog toys, water bottles and excessive dog hair all throughout the carpet and the vehicle wasn?t cleaned when I purchased it, just a quick tire shine. I feel this area needs improvement.
Kenneth Conner
May 20, 2021
5
BMW of Bellevue was extremely professional in each department including sales and service. I purchased a used 3 series which ended up needing service 2 days after purchase. The vehicle was high in mileage, so it was prone to needing repair sooner or later and the service department ensured everything was paid for under warranty in a timely manner. I was given loaner vehicles to no charge to me and ended up getting a new engine with no costs to me at to include 2 complimentary oil changes. Each representative I worked with was thorough in making sure i was updated on the status of my vehicle and making sure all my needs were met. Mike worked with inspectors to ensure I got the right parts and everything was covered under warranty. Reese made sure everything was noted correctly on my paperwork and all services were taken care of. I highly recommend business with BMW of Bellevue.
Danielle Feck
May 19, 2021
5
Outstanding and friendly service on my 2019 i3. Waiting area and show room were lovely and spacious.
Christopher Humphrey
May 19, 2021
5
Sale is pretty much straight forward and no negotiations on price , it’s what it is basis and people show professionalism with respect which is what customers expect with a professional and highly regarded auto sales company. All people I dealt with for my 2021 X-5 , Zackarey Singh sales, Sales Mgr Abdul Balouch, CPS Mngr Elgar Samadi, were awesome and outstanding in getting me out with the vehicle in no time. They are busy but at the same time these Managers really care about any shortfalls you feel or experience during the prep for paperwork and releasing the vehicle. Highly recommend this fully loaded executive vehicle X-5 with a hassle-free deal with the gentlemen I dealt with!
Gyan Pillai
May 18, 2021
5
Gets crowded in the morning on Saturdays but staff was really good at checking in customers. Overall great service. New location is better with wide space and easy access.
Alok Sinha
May 18, 2021
3
I'm not really able to answer all of the questions at this time. I was unaware of the scope of items that I was required to have completed for my maintenance appointment. I felt like I was ambushed by my service rep. She rattled off the different items without any explanation and at times scared me - especially when she told me about my tires. I had no idea what the little gizmo she used was to tell me that I needed four new tires. I could go on with this evaluation, but I'm not. I'm still in shock.
Diane Hoff
May 17, 2021
5
I had a great experience with Sarah Bayou. I connected with the dealership first because I had been looking for a specific car and when I found out they had it. Sarah did the leg-work of taking pictures and confirming it was what I wanted. Then she held the car! That is something special you don't get just at any dealership. I came in a few days later and made the purchase. They truly go the extra mile and Sarah was outstanding!
Natasha Packer
May 17, 2021
5
Very helpful New facility and staff way better than old place
X3m bmw
May 16, 2021
5
The service team is always excellent whenever I go for service. The service team is very knowledgeable and good to work with.
WillCarlo
May 16, 2021
5
Aaron was professional, courteous, and very responsive to all of my questions. I was impressed with the quality of BMW Bellevue's Service Department. Aaron is a 10 out of 10 on my books! Thank you, Aaron, and thank you BMW Bellevue for the top-notch service. Sincerely, RM
Randy Mackend
May 15, 2021
5
My service advisor was Angel Pinedo who was extremely helpful and professional. He called me several times during the appointment to keep me informed about the status of my service. I really appreciated his professionalism.
Scott Thomas
May 14, 2021
5
the service team at Bellevue BMW did an outstanding job of taking care of me and my car. I feel like I have a brand new car now.
Keve Gabbert
May 14, 2021
5
very professional and customer service oriented.
Juergen Rice
May 11, 2021
5
It was a good experience overall. I was able to schedule same day online and had a nice reception and wait. There was a hiccup that I had to come back for which I was told that was caused by faulty diagnostic equipment on their side. That being said, they couldn't have been more apologetic and accommodating to me coming back and very quickly gave a white glove experience to get me resolved.
Nathan
May 11, 2021
5
Great experience and great service I would highly recommend. Ask for Angel in service he treats you like a valued customer
Jennifer Daniels
May 10, 2021
5
I recently got the 2021 X6 M Competition from BMW of Bellevue. My Client Advisor was Andy Naum who was very professional and helpful the entire time I was there. I was turning in my 2019 M550i and upgrading it to the X6 M Competition, Andy and the Finance Manager, Elyar Samadi made the whole process very quick and easy. It was my second time working with Elyar at BMW and he was equally courteous, respectful, and professional if not more this time. I highly recommend BMW of Bellevue if you are considering the purchase of your next car or trading in as they have an amazing selection of cars, including special editions that are hard to get by at regular BMW dealerships. Absolutely love their new location.
Jay Duarah
May 8, 2021
5
Bellevue BmW did a great job communicating services needed and the costs before starting and finished my car on time
B0zhogz
May 8, 2021
5
Efficient , salesman, John Lee, was professional and knowledgeable in the transaction.
Linda Graue
May 8, 2021
5
Could not have been more pleased with the helpful attitudes and the fast and efficient service. Would be the go to place but for the geographic distance
Nancy Capeloto Rusden
May 7, 2021
5
Fantastic people...fantastic service....fantastic product!
Annie Shaw Everett
May 7, 2021
5
Great facility and courteous staff . Would recommend it
kasra behfar
May 7, 2021
5
The service is outstanding
Carrie Bohm
May 6, 2021
1
Since BMW changed to Auto Nation my experience is unacceptable. Your Service Adviser could have been replaced with a kiosk for all the help he was. The way Auto Nation charges for service is through the roof. BMW used to be concerned with satisfying their customers, now all you get is a canned explanation of of how you charge for each item billed to the customer.
Fred Gomez
May 6, 2021
5
Michael was exceptionally accommodating and my car was available in record time.
Colleen Groepper
May 6, 2021
5
Shopping for a new car during the pandemic was an interesting experience as every dealership was severely short on supply. I having a poor experience with a competing car brand, I found myself at the Bellevue BMW dealership. Darrin G. was a class act who helped me better understand the difficulties that all of the dealers were facing, explaining the shortage of supply, and level setting expectations. He then helped me select the exact car that I wanted, and negotiated agreeable financial terms. I picked up my new X5 last week, and couldn't be happier with the overall experience, minus the waiting time, which during pandemic could not be avoided.
Robert E Lee
May 4, 2021
5
BMW of Bellevue recently helped us get the entire fuel system repaired on our 2014 X 5 35D when it failed. Bmw knows this is a flaw that can occur with these diesel engines which otherwise work incredibly well. Total fuel system replaced in less than three weeks!
Peter
May 3, 2021
5
These guys were so nice and professional I asked for a job.
Eric Pryor
May 2, 2021
5
Cody is the man. Facilities were clean and welcoming. Would head back after lease is over and repeat.
Ross Rubinstein
May 1, 2021
5
Chris Toomey and his boss Randy made sure all our needs were met. They were pleasant and friendly. It made you want to do business with them.
Margaret Smith
May 1, 2021
4
Went to get coolant system fixed after having over heating issues and my coolant light kicked back on the day after getting my car back
Karmen Mebane
May 1, 2021
5
My Sales Representative Jenna Ly was/is awesome. Jenna answered every question I had and got back to me in a timely fashion always.
Stephen Prugh
Apr 30, 2021
5
I recently got my BMW serviced at BMW of Bellevue and the service was fantastic. My service advisor was super clear in what needed to be done with the car, and called me as soon as the car was ready. Most importantly, I did not have to wait long for my car when I returned to the dealership.
JB_Sammamish
Apr 29, 2021
5
Our experience in shopping with Alvin Eklund at Bellevue BMW was most enjoyable, and we look forward to many more opportunities of doing business with Alvin. What a wonderful, well informed, respectful, and kind gentleman. We were very fortunate to have his knowledge and experience with BMW cars.
Susan L Woodin
Apr 29, 2021
2
Really did not enjoy my experience, grossly under quoted for the service. Customer service was very cold. Took nearly 3 hours and coffee machine was broken.
Customer
Apr 29, 2021
5
BMW Bellevue made my service trip easy and enjoyable. Did everything promised, on time, on budget.
bvhbmw1
Apr 28, 2021
5
A very easy car buying experience. All the people I talked with were friendly and most helpful. Love my new car
Marilynn Lilly
Apr 27, 2021
5
Great customer services! Terry Yinn made the deal go through smoothly with professional experience.
Huy Ha
Apr 27, 2021
5
The team at BMW Bellevue is just phenomenal. Great service and super friendly employees. I highly recommend them. Big shout out to our fantastic service advisor Jennie Mao. She rocks!!
John
Apr 27, 2021
5
Angel has been our service rep for the past few service calls. He has always been helpful, informative and responsive to us and our needs.
MYamashita
Apr 26, 2021
5
It was fast and convenient. The environment is comfortable, and during my waiting time, I was taken care of well. I think I would continue to choose it as my service provider.
lisa Mo
Apr 26, 2021
2
Good they offer a 5 day return policy because I used it buying a certified used vehicle. The sales process wasn't honest both in sales and finance. They didn't listen to me on a key feature and told me the feature was not good. My reseach with the BMW genius line and others just after the sale refuted that. I found the vehicle I wanted with the feature elsewhere. They did efficiently process the return! Nice to have that 5 day window.
Kathy
Apr 26, 2021
5
My service experience with service advisor Aaron was very good. scheduling was very easy and their service loaner through Enterprise onsite was very convenient. Their new location and showroom is a sight to see, so much eye candy.
Gary Eddy
Apr 25, 2021
5
Pleasant and easy. Everything went very smoothly. Thank you.
Mohammad Aminpour
Apr 25, 2021
5
Good service , clean and big showroom , good location.
Konstantsin Hancharou
Apr 25, 2021
4
Typical oil change, was disappointed that a future oil leak is going to cost so much to repair, but at least they warned me and gave me a heads up to keep an eye on it
Khpra Senwosret
Apr 24, 2021
5
I had a wonderful experience. My salesperson was Jenna and she was outstanding. This is my 2nd purchase from BMW of Bellevue.
Kyle Anthony
Apr 23, 2021
5
Prompt, clean, friendly. Nice comfortable waiting area. Nice show room. Cleaned car before returning. Overall pleasant experience ?
Chris Skurski
Apr 23, 2021
5
Air bag recall Oil change Radiator fluid change Rental car
Brian Bebee
Apr 23, 2021
5
Friendly, helpful and timely response sales advisor makes all the difference! We had another choice with Lexus RX450h.
Michael
Apr 22, 2021
5
Wonderful location, amazing amenities and super safe relaxing place to wait for repair work.
Kate Barnes
Apr 22, 2021
1
Paid $670 to replace a seat belt receptacle that costs $67 online and probably takes five minutes to install.
Jose Nascimento
Apr 22, 2021
1
2 weeks ago to buy my first 2,019 X3 per-owed BMW. The salesman Simmon was the one who helped me to pick a BMW. It only took 30 min to do the sale. He told me I could call him if I had any problems with the car. When I took the car home I realized that land departure roming is not working I called him and left him a message to give me a call back and he didn't even answer my message. I thought he was busy or had a day off . But it's been a week now and he has not called or tried to fix the problem. now the dashboard is glitching so now there is another thing wrong with the car I called him again and he ignores my calls and message. he was nice at first but after the sale it was like a whole different person . I shouldn't have to leave a bad review but I don't know what else to do I am hopeing someone for the dealer ship helps me solve the car problems . I have to drive to 2 and a half hours to Bellevue just to try and fix the problem . I think that as a customer I don't deserve this kind of service. It's made me feel helpless. Surprisingly, this dealer blocked my review on their website. Ridiculous!
Edwin
Apr 22, 2021
5
Scheduled maintenance. Cordial, helpful, gave me a loaner car, cleaned car before returning it.
James Leavitt
Apr 21, 2021
5
My experience was excellent since we son work there . All of them were very friendly and helpful.special thanks to Elyar who went extra miles to make this deal final. I would recommend my family and my friends to this dealership.
Sarbjit Deol
Apr 19, 2021
5
Service warranty and "check up"always completed quickly with a smile. The waiting area was relaxing, car returned washed and ready to go. Great Customer service staff!
Mark Garrett
Apr 15, 2021
5
Excellent service - my advisor was Reese keep me informed throughout the process with updates.
Larry Lopez
Apr 13, 2021
5
Quality service repairs. Up front pricing. Loaner car or transportation to and from dealer
Peter Hashisaki
Apr 12, 2021
5
Had a good experience with 40K service
Liz Gildow Olson
Apr 12, 2021
5
Great - easy to schedule and get in and out of. really appreciated the loaner vehicle and there was no hassle at any point.
Michael Gosselin
Apr 12, 2021
5
Service coordinator was very thorough. Kept me up to date each day. Timing was as promised.
Sdustin
Apr 11, 2021
5
My advisor was great. Mr. weaver deserves a bonus for his hard work. He kept me informed every step of the way while my vehicle was there and I couldn?t have had a better experience.
Indi Basra
Apr 10, 2021
4
There was an issue with SOS service, it was mentioned as battery replacement. It's done and there there is no issue right now. But, I don't understand why my driver profile, radio presets and even driver seat position is deleted to replace a battery. Service staff should be using another profile other than mine.
Cenk Aktas
Apr 9, 2021
5
Since I bought the my x1 from bmw Bellevue few years back. I?m very satisfied with all the service I got from here.
Pumi Davis
Apr 8, 2021
5
Michelle greeted me immediately upon pulling into the service garage. She was professional and polite. My 1st oil change on my X5 M50i went quick. Dealership has a big waiting area that was very clean. Nice new dealership location and buildings.
Kjell Jensen
Apr 8, 2021
5
Service adviser Matt was great! Knowledgeable and extremely helpful!
Ilia Sahari
Apr 8, 2021
5
Great service department and deliver on timelines and expected costs. Chris was great in answering and delivering on any questions or requests. Mark
Mark Nelson
Apr 5, 2021
5
Great customer service! I was able to make an appointment and have repair done within the week.
Vivian Wickstrom
Apr 5, 2021
5
Great experience would recommend this dealer for your service.
Steven Gilroy
Apr 5, 2021
5
Great experience at this dealership. They transported car from Texas to Bellevue. Very satisfied with customer service.
Gary Hamburgh Fine Art Photography
Apr 4, 2021
5
Great customer service! Chris was very nice!
BrittAH
Apr 4, 2021
5
Andy was my salesperson. He is very nice and professional. Along with the whole BMW-Bellevue team. I would highly recommend this place!
Trina Lewis
Apr 4, 2021
1
Felt very rushed to purchase the car. After sales, there was no one to walk us through the features of the vehicle. They lost the 2nd key for the car & in spite of multiple follow ups, there was no response. It’s been more than a month and I still do not have the 2nd keys. This is a brand new car, but the service felt 2nd hand. I owned a Lexus and there is no comparison to the service & support provided there. Totally disappointed with BMW.
Sowmya Srinivas
Apr 3, 2021
5
What a remarkable experience we had at Bellevue bmw due to the exceptional abilities of the entire team but especially Terry. He warned us that the 2nd car we drove would end up being the car we wanted, he was right even though we drove a variety of luxury cars from a variety of dealers. Everyone at Bellevue made us feel welcome even though it was the end of the quarter and they were very busy. Bellevue has a customer for life!
Scott French
Mar 31, 2021
1
It is truly tragic having experienced first hand the personal discrimination as a Hispanic American with BMW of Bellevue!
Rob Pecina
Mar 30, 2021
5
Had a fuel pump malfunction and had to service my vehicle ASAP. My service agent Jennie at BMW Bellevue was very accommodating, understanding, and made sure my “not-so-good” Friday got better at the end of the day. There were no available loaners to start with and she made sure I had one to go home with. Jennie updated me on a regular and prompt manner with my vehicle status and was helpful with recommendations when I had a concern. She was very attentive and knowledgeable about her job. This is my first time under her care and I love it.
Emma Ros
Mar 30, 2021
5
I had my first oil change for my new car I purchased there. While they didn’t have my appointment on file when I got there which was concerning, they quickly rectified the issue and provided very timely and great service! Thanks!
Debbi Browning
Mar 30, 2021
5
Friendly, low-pressure, easy experience.
Gregory M
Mar 30, 2021
5
Customer service experience was absolutely outstanding. Chris was very thorough, accommodated all my questions, and followed up on telephone and email very professionally.
Tony Ridnell
Mar 29, 2021
3
I brought my M235i in for oil change and overall checking of the whole car. Leonard was my service rep. I felt like I was talking to a used car salesman. Although he was cordial and kept me informed on the progress on my car, he acted like he was in a hurry to get me in and out. He spoke extremely fast and did not explain satisfactory the results of the car inspection without me having to ask again what he was trying to say. I felt slighted and just a number, not a paying customer who would come back for service again.
Steven Talkington
Mar 29, 2021
4
New location. New building. New attitude. I was pleasantly surprised. I bought my X5 used and had it serviced at the old Bellevue location a couple years ago. It was such a bad experience for so many reasons, I said I would never go back. I received a recall service notice and had been dreading taking it in. Nate was my CSM at the new location and he was friendly, efficient, kind and helpful. They gave me a loaner car and I was in an out in 20 minutes. A positive experience in every way this time around! The only reason I gave it 4 stars was the lingering negatives from my first experience.
Sheila Whalen
Mar 29, 2021
5
Best experience ever it was simple quick and free I almost even got a new car
Ismael Guerra
Mar 29, 2021
4
I found my sales rep Andy with AutoNation's BMW - Bellevue, WA location VERY respectful, helpful and kind. As a younger person with somewhat limited life experience when compared to myself, Andy displayed a maturity that got my attention. He listened to what I had to say and then acted. He didn't cut me off nor was he pushy. I greatly respect that and it speaks well to the managers who hired him because they must've recognized that quality as well. I've already sent replies via email inquiries from management/sales stating the same. I'm doing so again here for AutoNation customers or management review. And my overall experience from other managers and staff was pleasant, professional but also "fun". For all the car buying experiences I've had, this rates as the most "enjoyable". I wish Andy and the rest of the BMW Bellevue sales and management team the best for the remainder of the 2021 sales year. Most sincerely and humbly, James Ross
James Ross
Mar 28, 2021
4
Great experience. No issues, however no one was at my vehicle and keys were left in ignition. No one checked if I was the owner as I climbed in. The key ring had some sort of device attached. I had to remove device/dealership property from key ring and track down a service representative to give the device to. Just a bit of confusion at the end. Otherwise great service.
MrDavid
Mar 27, 2021
5
Great buying experience. We ended up buying the car in 2 days.
Anamika Mukherji
Mar 26, 2021
5
customer service excellent communications!
Kelly Yamamoto
Mar 25, 2021
5
Brian Lui was our great sales rep. All questions answered, all paper work and car was ready when we showed up. Test drive and off to finance department for a quick and pleasant paper work final signing. Very good overall experience. Beautiful new dealership building!
John C.
Mar 25, 2021
5
Brian Lui was a great sales rep to deal with. Answered all my questions and had all paperwork ready. Was in and out in record time. Very nice and new dealership building. All personnel very helpful. Sure would go back and recommend dealership.
John Cady
Mar 24, 2021
5
Very Happy with the service
Larry Hallgrimson
Mar 20, 2021
1
I brought in my 2017 BMW 530i for a fasten your seatbelt indicator malfunction. Basically, the indicator went off even though my seatbelt was fastened and there was no other passenger was in the vehicle. The service professional basically drove my car for 20 miles and reported that they could not reproduce the problem. I was extremely disappointed with their report because I was able to discover that this is an issue with the body weight sensor report by several owners on the internet. I was expecting that they had better tools to diagnose the problem than just having to drive my car for 20 miles. The service consultant asked me if I still wanted my car to be test driven for another 100 miles to further diagnose the problem. Of course, I said no. At the end, they could not resolve the problem and it is still happening from time to time. I honestly thought they just wanted me to go away since it was a costly problem to diagnose. As an owner of a BMW, I was extremely disappointed because this problem comes and goes from time to time.
Isaac Cheung
Mar 19, 2021
5
Excellent service. They also provided transportation to home and back
KambizM6
Mar 19, 2021
5
My experience with BMW of Bellevue was superb in every way. My sales associate was thorough and responsive and informative. The facility is gorgeous and everyone was pleasant and helpful
Vera Ames
Mar 19, 2021
4
The buying process was really easy and they helped me. I also purchased an extended warranty from the 3rd party company that AutoNation strongly recommended me because even tho they said the car has no issue when they were selling me, I had to go down for repair twice in 6 months. When I was purchasing the warranty I was told that my car will be covered bumper to bumper with no exceptions however whenever I have an issue that needs to be fixed I always hear that the warranty will not cover that part and so I get frustrated. Each time I had to go to dealer and talk to 3 - 4 different people to get my car fixed. I wish I was informed about it when they were promoting the warranty to me I might not even purchased then. Now I'm so nervous that if I have something wrong with me car again I will have to fight over it again and it's stressful. Overall the people working there nice to me and try to work with me each time.
Erkam Cakmak
Mar 19, 2021
5
Nicest dealership in the state. Great customer service from everyone in the service department, especially from my advisor Aaron W.
Aaron Weaver
Mar 19, 2021
5
I set my appointment, they took the car on time and asked if I wanted any other checks to be done while in service. I asked about how long the recall should be and then took a seat for about 60 minutes. Car was returned on time, washed and ready to go. Thanks BMW of Bellevue!
James Tingelstad
Mar 16, 2021
4
My 12 year old X5 diesel developed a major engine issue that would have cost 5K to fix so I sold it to autonation nor a nominal amount and replaced it with a new X5. Sales personnel (Alvin Eckland) has worked with us on our last 3 purchases at Bellevue BMW and is an excellent and trustworthy sales rep. Well informed and helpful and steered us to an appropriate car fr our needs. He was also helpful in making the buy versus lease decision. My only critique is despite an appointent to pick up the new car, we had to wait for over an hour to see the financial person to close the deal. It would be helpful to block time with the financial services group when there is a fixed appointment to close a deal to purchase.
Jack Singer
Mar 16, 2021
5
The service is prompt and the representative is professional. I am happy with the work.
Lei Sui
Mar 15, 2021
5
Great service and personnel. My service specialist Aaron was very courteous and knowledgeable. I needed a ride to get my second civic shot and he had the ride there in 5 minutes. Aaron gave me an accurate estimate as to when my X3 would be ready and he was spot on. The new facility is terrific. 5star service all the way.
Dave
Mar 15, 2021
5
Outstanding service - thank you!
Melinda Goforth
Mar 12, 2021
5
I went in for a Taketa airbag replacement this was free to me. Angel Pinedo took care of everything. He showed me where everything was at the dealership so I could wait comfortably. He said he would also have my car washed and inspected at no cost to me. Car was done early and he brought a couple things to my attention to check into. Well done BMW of Bellevue.
Leslie Foley
Mar 12, 2021
5
Excellent! Service specialist Aaron was a joy to work with. I needed a ride to get my second COVID-19 shot and Aaron made such great arrangements that I didn?t even wait 5 minutes and the ride was there. He was very knowledgeable and courteous and gave me a very accurate estimate as to when my X3 would be ready. Five star service all the way. The new facility is wonderful.
David Lassen
Mar 12, 2021
5
Thank you Angel, you provide EXCELLENT CUSTOMER SERVICE!!! I appreciate your help !!! Thank you!
Tatyana Dimova
Mar 10, 2021
5
Excellent service experience , they performed a recall repair
Dennis Weinstein
Mar 10, 2021
4
If you are in the market for a new or pre-owned vehicle we highly recommend you take the time to visit BMW of Bellevue and ask for Terry. He is knowledgeable, professional and genuine...a rare find in the sales industry. We never felt pressured into buying something we weren’t ready for. Also, Ely in finance made buying our X5 simple and easy. He did not try to sell us add-ons we didn’t need. He took the time to get to know us and our auto usage to suggest items he thought would benefit us. We were also impressed with the sales manager, who we first spoke with to arrange our appointment. He had the X5 we were interested in sanitized (due to Covid) and ready before we arrived. For the first time ever, we drove home in our new vehicle, confident and happy with our auto purchase. We will definitely be back to see Terry when it’s time to trade. Thank you all for making our visit a pleasurable experience.
Heather G
Mar 9, 2021
5
Excellent sales person, manager and finance consultant. (Terry, Ely ) Excellent and very professional people to work with
Heather
Mar 9, 2021
5
Shout out to Mr. Salim for assisting us on our 3 series first service. Thanks for having him. Great job Team BMW of Bellevue! I’ll be coming back again for any future services.
Charles Minard
Mar 8, 2021
5
Great service. I went for my e46 M3 airbag recall. Took less than an hour.
Arkar Parker
Mar 8, 2021
5
Great and friendly customer service, Aaron was amazing
Bijan Fardad
Mar 8, 2021
5
I took my 2013 X6 and for an overheating problem the other day and I have to say they did a great job. Nate Tuttle in Service really went out of his way to make sure that I was taken care of. I had a loaner, the repairs were performed to my satisfaction, and that my experience was just great. Surprisingly, there were some opportunities for BMW to cover some of the cost of my repairs and Nate and BMW of Bellevue were quick to leverage those to get me out of there at a reasonable price. Much appreciated!
Al Ryall
Mar 8, 2021
5
I noticed the leather was cracking on my X5's driver's seat, above the power controls. I set up an appointment and was assigned Angel Pinedo as my service advisor. From start to finish, Angel made sure to take care of everything and the process was very hassle free. Angel took a look at the issue together with the shop foreman, and confirmed that it was an issue resolvable with a warranty claim replacement seat cover. He filed the claim and had a loaner BMW 3 series for me to use in the meantime. I picked up my vehicle the next day. Thanks Angel! Looking forward to future visits.
Benjamin L
Mar 7, 2021
1
I won?t go back there again, period. And I won?t recommend anyone else going there. I guess if you?re one of those ppl that don?t know anything about anything, then this place won?t bug you. But if you have a problem with watching a sales guys put his shoulder to your door to try to ?fix it?, or don?t like being told that they will order your part and it will be here in a week (and you have to call three weeks later to hear that they got your part, didn?t call you, but sent it back so they will have to reorder it again), then stay away from here. That just a small list of things that went wrong as I was buying my Audi from them.
Mr Audi
Mar 6, 2021
5
This dealership in Bellevue did an excellent job of not only serving my vehicle, but thoroughly cleaning it as well. Michelle , my service adviser, was amazing, professional, friendly and very helpful.
Aleta Smoot
Mar 5, 2021
5
I purchased my new car two years ago from this dealership. I was impressed with the customer service at the time. I continue to be impressed as I bring my car in for service. All Covid safety precautions are in place, excellent communication and quality services.
Lora Cruze
Mar 5, 2021
5
Jennie was fantastic had everything ready when I arrived and also picking up my bmw was a breeze her people skills was over the top
Donald Atchinson
Mar 5, 2021
5
Exceeds expectations as usual for BMW of Bellevue
Lanemsm
Mar 4, 2021
5
Angel very good service
Steven Liang
Mar 3, 2021
5
Leasing a vehicle and took it in for oil change and maintenance. Promptly greeting when driving up. Somewhat of a wait to talk to a representative due to sick call but that was out of their control. Great service from the representative who actually did me a favor and power washed my mats himself! Thank you!
Lj14248
Mar 3, 2021
5
Sales person, Brandon Padilla, knows his cars. Bright, new dealership. Everyone welcoming, educated, respectful. Start to finish, ease and perfection. LOVE my new car!
Nancy Maynard
Mar 3, 2021
5
This was my first time in the new facility and was very impressed. My service person, Nate was helpful and courteous. I like the change of having the whole transaction (payment) done with one person.
Duane Rossman
Mar 2, 2021
5
This dealership in Bellevue did an excellent job of not only serving my vehicle, but thoroughly cleaning it as well. Leonard, my service adviser, was professional, friendly and very helpful.
Tammie Thompson
Mar 1, 2021
5
As always, best experience! And a superb service advisor, Matt Johnsen!
Daisy Huffman (Ronnie Huffman)
Feb 28, 2021
5
Great customer service and very clean environment 👍👍
Chompha Mum
Feb 27, 2021
3
Service was really well. Loaner car was provided for the long duration of the repair. On top of my scheduled maintenance, they found my oil pan was leaking and suggested replacement. When providing me the price, my service technician failed to re-quote the new total and I was extremely caught off guard by the new total; as I assumed the price that was quoted was my new total with the new repair included. When needing to update the service due to a new problem, it would be courteous to quote the new service charge AS WELL AS the new total with taxes. The cost of my service doubled and I should not have had to find that out when checking out. Otherwise the service and my experience went well. I'm not sure if I would return to the same technician, but I will probably continue to have my car serviced at Bellevue as I have over the last 4 years.
S Verdree
Feb 25, 2021
5
Michael Lawver gets my car scheduled and fixed when I need it done. He works hard to make it easy for me.
Don Schmidt
Feb 25, 2021
5
When my passenger side airbag needed to be replaced on an emergency recall for my 330CI, I was reluctant to drive more than a mile to get it repaired lest there be an issue with it. Closest BMW dealer was in Bellevue about 10miles away. Thankfully, BMW is more concerned that you get things like this fixed than worry about logistics and they came to my work, picked it up, drove it back to BMW, replaced the airbag, and drove it back to my work just as I was ending my day. Couldn’t have been any easier. The porters (drivers) were great, and a big thank you to Nate for arranging everything and keeping in communication with me the whole time. He was super helpful and friendly and just got it done without me having to lose work time or endanger myself and others driving it there. Very happy!
Laura Grody
Feb 23, 2021
5
Great service. My Service Coordinator, Jennie Mao, was amazing. Incredibly attentive
Alan Levy
Feb 21, 2021
5
As opposed to my previous visit (which was very poor) this visit was fantastic. Leonard was my service advisor this time around and he was great at keeping my informed of the status of my vehicle.
seattleguy99
Feb 20, 2021
5
We trust this location, service is outstanding, specially Jennie, she is the best! We trust their mechanics, they are all specialist ! Fair pricing!
Eduardo Gonzalez
Feb 20, 2021
5
Angel was very helpful, I went in last minute to pick up a part and he was able to find me a service tech to balance my tires that same day with less than an hour of wait. BMW of Bellevue as a whole continues to impress, hands down the best BMW dealership I’ve ever worked with.
Mike939
Feb 19, 2021
5
Great service. Matt Johnsen communicated well. Enjoyed the facility too.
Harold Johnson
Feb 19, 2021
5
My service representative, Aaron Weaver was the best.
Nancy Osborne
Feb 17, 2021
5
Great service, clean environment, honest and helpful staff
Marco Nunez
Feb 16, 2021
5
Great service and knowledge about my purchase process. John Lee helped me purchase a 2015 BMW 435i Xdrive convertible and get it shipped from Texas to their dealership in Bellevue, Washington. i'm very impressed with their dealership and John.
Gary Hamburgh
Feb 16, 2021
5
Price as advertised. No issues found, so back out on the street in 45 minutes with reinforced confidence in my rig.
08 BMW 328xi
Feb 16, 2021
5
Nate was helping me with rodent issues in my x3 and he was listening to my need and respond quickly. He also helped with contact free pickup and delivery and everything worked out very smoothly. Thanks for the decent service!
Lin Tian
Feb 15, 2021
5
No pressure. Very helpful. Great experience. Will return for my next vehicle lease or purchase.
Todd Beck
Feb 15, 2021
5
Wonderful customer service experience from start to finish. It was easy to get an appointment with a loaner car. No waiting around- I could drive my car straight into the service area where I was greeted immediately by customer service rep and escorted to my service advisor Seth who was attentive and knowledgeable. I received a very nice loaner car without any delay. My service advisor communicated throughout the day about my car's progress and at pickup my advisor greeted me on arrival and my car was washed, vacuumed and waiting. Everything went so smoothly, no delays and everyone was so nice and courteous. I highly recommend BMW Bellevue!!
Ingrid C Schuur
Feb 15, 2021
5
this is our 5th BMW with BMW of Bellevue and 3rd with rep Alvin. you can't go back to other cars once you drive BMW. my husband and I planned 3 hours at the dealer, buying process, yet we drove home our new BMW after 1.5 hours! communication was great, process was straight forward and customer service was great (even with COVID expectations).
Eilynn
Feb 15, 2021
5
These are good people. Even if your experience leaves something lacking they'll make it right. My salesperson Olivia was perfect and very low pressure yet not dismissive. Michelle in service is a great rep. If you need parts Hector is the man to see. They messed up a service but made it right for me. Can't ask for much more than that!
Dave Emery
Feb 15, 2021
4
I worked with Leonard and Angel this time, and Matt in the past. All 3 service advisors are professional, friendly, and knowledgeable. I would work with them again.
Cayla Ravancho
Feb 15, 2021
5
AutoNation BMW Bellevue truly cares for their customers and go above and beyond to provide an exceptional service.
Reza A.
Feb 14, 2021
5
Bmw bellevue treated me kindly with a no pressure sales experience. Would reccomend!
PsychoTrev
Feb 14, 2021
5
Easy to schedule a repair. Love the Lyft to/from the dealership. Service technician professional, friendly and courteous.
A Jacobs
Feb 13, 2021
5
Angel, top notch service advisor , kept me informed throughout the day
Steven Minerich
Feb 12, 2021
5
Best of Best Dealer and Sales Person (Sahba). I'm staying Bellevue BMW dealer about 7 hours. Can you make it 7 hours smile?
Andrew Choi
Feb 11, 2021
5
Chris was incredibly helpful and great to work with. He kept me up to date on the repairs, was so proactive in making sure I had everything I needed, and communicated clearly and thoroughly about every part of the experience. He was also friendly and had a great sense of humor - a nice side benefit when you're dealing with a car breakdown!
Jen Rose
Feb 11, 2021
5
Beautifully smooth process for leasing a new vehicle. Thank you, Rob! I’ve typically dreaded the process of getting a new car every few years, but the team at BMW Bellevue was responsive and supportive. So grateful.
Kerry Howell
Feb 9, 2021
5
Excellent service from the moment we entered to the time we left. We purchased a used car for our son and Sarah treated us as if we were purchasing a brand new BMW. It was an impressive experience.
Chris Gallagher
Feb 9, 2021
5
I highly recommend this BMW Service Team. Their attention to troubleshooting such a complex electrical and electronic issue on my 430I was outstanding. I would also like to thank the mechanic who while performing the test drive, noted a slushing sound of water and took the time to look into that problem and cleared the drain holes, and corrected the problem that was not even mentioned by me. That level of attention is an outstanding attribute for a true professional mechanic. I was thankful that he took care of that cause that problem could have manifested itself into bigger problems. A true thank you goes out to your service representative (Jennie). Her warm welcome and her ability to listen attentively was truly appreciated by me. She took the time to understand the scope of my problem and she took the time to meet my needs. She made sure that when I came in my loaner vehicle was set up so that my appointment was as efficient as needed to be to reduce my time and allow me to get back to work. She also personally kept me updated daily on the progress of repairs of my car. My entire experience from the moment I got there was outstanding. Thank you to all of your BMW staff who take care of me that day.
Nelson M.
Feb 9, 2021
5
BMW Bellevue's service department provided excellent customer service for the scheduled servicing of my car on 2nd January 2021. Very prompt scheduling and service same day. Everything was completed to my satisfaction.
Eur Ing Bishnujee Singh
Feb 8, 2021
5
My husband called around closing time on a used vehicle that had been labeled incorrectly on the websites we were looking at. He talked to Andy Matute who asked if he wanted him to send him pictures the next day. About 15 minutes later, my husband received 17 pictures of the car. We made an appointment for the next day to come and see the car. From the moment we stepped into the building, we were treated with kindness and respect. The car was ready for us to look at. The manager kept checking on us to make sure we were doing well. A lot of the salespeople talked to us and just made us feel very comfortable. Buying a car is a stressful time but they made it worthwhile. They were able to get a deal done for me, for the amount I wanted to pay a month. It was a great experience and I would not hesitate to go back and buy again from Mr. Matute.
Marie Savare
Feb 5, 2021
5
I'd been dreading getting my car serviced, but Angel and the rest of the staff at BMW Bellevue made the experience painless. The staff was friendly and efficient and I was in and out very quickly.
Catherine Linka
Feb 5, 2021
5
I was treated so well by staff. Everything plus more was done to both service and detail my car. I am quite satisfied. Kudos especially to Angel and to Connor of Enterprise. Thanks so much!
KimKeyes
Feb 4, 2021
1
I have been waiting for a refund check for two weeks. I have called and left multiple voicemails asking for a status and have been ignored. I have also spoken to the finance department multiple times. I have received no answers about my check. The dealership has already reposted and sold the vehicle that was returned. I want my money back so I can purchase another vehicle!
Samson Kohn
Feb 3, 2021
5
Excellent sales and support.
Robert Golden
Feb 2, 2021
5
Angel Pinedo provided us with excellent service. Highly recommend!
Kim Lewins
Feb 2, 2021
5
I ordered my new BMW from Darrin Giefer at BMW of Bellevue. He kept me informed every step of the way, and on the delivery day ensured everything went smoothly and quickly. I couldn't be happier.
Scott Strong
Feb 2, 2021
5
I ordered my new BMW from Darrin Giefer at BMW of Bellevue. He kept me well informed every step of the way. On the delivery day everything went quickly and smoothly - all according to plan. I couldn't be happier!
Scott Strong
Feb 2, 2021
5
I had an amazing experience at BMW of Bellevue. The team was helpful and knowledgeable. I definitely recommend this place to everyone.
Darius Smith
Feb 2, 2021
5
I like the experience of purchasing the car at the BMW of Bellevue in WA state. The total time taken is less than a couple of hours. I like the way the personnel treated me. It's a cool car. The drive and the ride are simply awesome. The car has everything I am looking for. I like the clean dashboard. I like the support for Android and IoS operating systems.
Seshagiri Mandalika
Jan 29, 2021
2
Scheduled an appointment for a battery replacement as the one auto nation had installed 2.5 yrs earlier failed. I had called the service dept and they told me the battery had a lifetime warranty so I should scheduled the appointment! I rearranged my schedule and booked the appointment. I showed up at the scheduled time and met with Jennie. We sat down and went over the expected repairs. After looking up my account she told that unfortunately your battery does not have a warranty and would have to pay$600 for a new battery. I explained to her that her own service dept had told me something completely different. I would have just had my mechanic do the repair if I had know this. This is the part that really bothered me. Jennie went to speak with the manager and then they both came back to the desk. The manager explained to me that because I did not purchase the battery there is no warranty. I stated that with in a week of buying the car the battery died and auto nation replaced it for me free of charge and when I called about the current issue they told to bring it in because it has a lifetime warranty. The manager again explained that because you didn?t pay for it there is no warranty. I said well you need to talk to your staff then because they told me something completely different. At this point he asked for the staff members name who gave me that information. After a little back-and-forth I just asked what they were going to do for me and he said he would replace it for free but again the battery would not have a warranty. During this whole situation I felt like the team at AutoNation were looking at me like some cheap skate trying to get something for free. For someone who operates several businesses in the Bellevue area I?m very conscious of service and how people treat each other in a business transaction. I truly felt very disrespected and disappointed in the level of service I received. Jenny proceeded to get me checked out without saying one word or looking at me during the transaction. Truly the only bright side out of the whole situation was the Enterprise employee was a pleasure to work with. Yes I got a new battery but again no warranty and the manager made that very clear. Truly this was one of the worst car experiences I?ve ever had. I left there feeling so let down by Bellevue BMW Auto Nation. Probably won?t be going there for my next car purchase.
Benjamin Gillespie
Jan 29, 2021
5
Fantastic buying experience. Nice folks all around.
Scott Strong
Jan 28, 2021
5
Great service. A true luxury car dealer that provides all of the extras you'd expect.
Floyd Gatlin
Jan 27, 2021
5
Angel in Service was awesome to work with. Kept me informed of what was being done, how much it was going to be, and when my car was ready.
Kim Hopewell
Jan 26, 2021
5
Angel, the BMW service agent was excellent. Made the process very smooth. Much appreciated. The new facility that opened less than one year ago is top notch quality. The loaner vehicle was a new 3 series BMW.
Robert DeFrang
Jan 25, 2021
5
The buying experience was great. Used the Costco automobile discount buying program and it saved me money without the hassle. The sales person was professional and friendly.
Bernard Bidgood
Jan 25, 2021
5
It’s nice to get a free oil change for my new car. They did a very careful conscientious job and then washed it when they were done.
John Barnes
Jan 24, 2021
5
great customer service. Alvin is awesome, this X3 is my 4th BMW with his help.
Oleg Ovanesyan
Jan 23, 2021
5
Service has come a long ways from a few years ago. Leonard was great.
Lynn Sanborn
Jan 23, 2021
5
Great customer service! Aaron Weaver thank you very much for everything!
Maria Russell
Jan 22, 2021
5
I had a great experience with Aaron at BMW. My vehicle was serviced very quickly and I was definitely happy with the work done on my car.
Ayman CM
Jan 22, 2021
5
Great customer service. Leonard was very helpful and made my experience very pleasant and they were prompt so I didn’t have to wait too long. Thank you!
Veronica Claus
Jan 20, 2021
5
The heads-up display was not showing the red light camera warning. It turned out to be a software bug and will require BMW to come up with a software patch. The service department did what they could, but without the software update, they can not fix the problem.
MyBMW2021X5
Jan 19, 2021
5
Very pleased with my experience at BMW of Bellevue all thanks to service advisor, Leonard Mayorga. He was a pleasure to work with and very personable. Leonard was able to advise me only on the services my car needed and made the experience a breeze. Would gladly come back and recommend friends to see Leonard with all their service needs.
Arm En
Jan 18, 2021
5
I brought my car to be checked after an engine light came on. On arrival the person I was scheduled with was not at work that day but they made sure my appointment was still on and they scheduled me with another person who was equally as Great. Aaron wa my service guy and he was kind and ensured I got a loaner rental car and also kept me informed every step of the way on what was going on with my car. When my car wa ready her informed me on time. I appreciate the team at BMW of Bellevue because I always feel they go that extra mile to make a client feel at ease and taken care of. Thankyou Aaron and Team, my BMW is running great again.
VIvian.W
Jan 18, 2021
5
She's been my service advisor for couple years, she's been nothing but top notch in everything I need with servicing my car. She also makes visiting the service center a breeze. She always checks up on me with text to see if there's anything else I need.
JPBellevue
Jan 18, 2021
1
Their service dept has a history of over charging their clients. I went in for a strut replacement and got a quote for $19,000+ and went to a different repair center and got it done for $2,800. When I asked what my options were with BMW Bellevue, they said I should make an Insurance Claim and pay the deductible and they would charge the insurance company. I thought this would be covered under warranty since my car was a 2019, only a year old, but it was determined that the strut was damaged and not a defect so it wasn't covered under warranty. They said the strut was connected to so many other parts that needed to be replaced and the labor would be at least 21 hours. Over $7,000 for parts and another $12,000 in labor. Insane! I've found many stories similar to mine and found out from my friends that they've had similar experiences with them.
Gene Shin
Jan 11, 2021
5
Saf was great to work with - communication was clear and detailed. I really felt he listened to my concerns and kept me up-to-date on progress. Added bonus - a BMW agent brought my car to me and picked up a loaner, helping reduce need to be in public as we are asked to limit activity due to COVID-19.
JenLeigh
Jan 11, 2021
5
Service as smooth as silk.
3451ELk
Jan 5, 2021
1
I do not trust the advice I get from BMW of Bellevue. For a 2015 X3 Diesel, BMW Bellevue wanted $350 to change the oil, and filter and $180 to change the engine air filter. The BMW Bellevue advisor could not justify the cost. I left and went to a reputable independent service place. The independent place changed the oil and filter for $120 and replaced the air filter for the cost of filter, $45. The air filter needs to be removed to get to the oil filter. The air filter took 2 min to replace, during the oil change. Later, I asked the BMW Bellevue if the total $530 was really correct, they have yet to reply. I need front brakes replaced but I doubt I will go to BMW Bellevue for that.
Alex Popoff
Jan 3, 2021
5
It's a BMW dealership, care was amazing, dealer loaner was great. Will come back for my next service
Conrad Thompson
Jan 2, 2021
4
Nice reception, good service
EbyKlix
Dec 30, 2020
2
Just got a oil change in my bmw, when I made the appointment they told me it was going to be $110 after a coupon. After picking the car was $ 168 BMW of Bellevue.
Bmw1234
Dec 28, 2020
5
We trust this dealership with all our car needs! Great customer service! Ask for Jennie, she is the best!
Ed Gonzalez
Dec 25, 2020
5
Great price, under NADA value and the car is in an almost new shape. My only issue which is true for ALL dealers is to provide pricing on add-on warranties and maintenance plans before making a decision to purchase. In my case it added another 1/3 of the cost to the overall cost and I needed to incorporate this into the overall financing which almost doubled from the original estimate. This is a dealer and BMW policy and should in no way reflect on the excellent service I received from both the sales associate and the finance management.
GailWong
Dec 22, 2020
5
Brought my X5 in for service today and they parked me right inside the heated garage area. He then took us inside to wait on my service guy. The new facility at Northup Way was new and shiney with an excellent layout. Was able to walk around the entire dealership and not be approached by a salesman about buying a car. Service took less time than they initially said. I was also able to buy a new rear windshield wiper in Parts and they installed it before I left. Just wish they had some eating establishments that were within walking distance.
Jennifer Davenport
Dec 21, 2020
1
Title of my post is: Beware of older BMWs. We bought an X3 back in 2013 brand new and this past summer got a drivetrain malfunction error (DME) at 102k miles. Took it in and they diagnosed a oil turbo line that was fixed with a recall notice and was told that should fix the DME too. Next day driving it same DME occurred so took back in on Monday. Picked it up later that week and was told it was a vacuum pump error at $3,500 drove it away saying that fixed it. Next day, same DME so brought back in and they had it for another week but couldn't diagnose it but said replaced some sensors etc at no charge. Picked up and drove it sparingly and guess what, same DME occurred. Took back in and they had it for 4 days and the quote of "We don't know why you are getting the DME so you may want to sell it". We did. For a Subaru. Are these cars so complicated that they are beyond the skill level of BMW to fix? Not happy about dropping $4k into a car that was no better off after 5 trips to the shop for 4 plus weeks of getting "fixed".
Randy Gerth
Dec 19, 2020
1
A very poor customer service. I got a car from the dealership and had to bring in to the service center the very next weekend itself as the wheel alignment was a little disturbed. Shows that cars are not maintained properly. I went to the dealership in a new BMW and they gave me a low class (base Nissan) rental car as an alternative, and that too did not have gas. If you are running short on loaner cars, at least provide an alternative car of the same class. Moreover, when I picked up the car back after a couple of days, it was all dirty. Completely unacceptable. Check out the photos I attached to this review. Never expected this from a BMW dealership. My last car was a Mercedes from the Bellevue dealership and was so happy with the customer service. To anyone reading this review, I would recommend you to stay away from BMW of Bellevue
Nikhil Lohia
Dec 18, 2020
5
My 640i BMW had 3 major problems. I have warranty with Fidelity. I took it to BMW Bellevue to fix it. The service department his name is Leonard Mayorga done Excellant job checking all the problems and also did excellent job talking with my warranty people. I will definitely go see him again if my car have problems again.
Steve Oh
Dec 17, 2020
5
Best experience for service and sales. While the entire team is topnotch Aaron Weaver, service advisor I usually work with is the best of the best.
Satish Jakka
Dec 10, 2020
5
Great customer service. Staff was friendly, helpful, knowledgeable and attentive. Great car buying experience!
KD Keyes
Dec 8, 2020
4
My service rep tried very hard to accommodate me but the mechanics take too long and then even miss some items asked for. I believe the company overbooks their appointments so there is no way they can complete the job within a reasonable time frame.
Bmwjax1
Dec 6, 2020
5
Four 5 series BMWs at our house and Bellevue BMW keeps them all up and running. Everyone at our house has long commutes so we really rely on Bellevue to keep us on time at our jobs and to arrive safely. We always get great communication about what parts to order, decisions to be made on repairs, suggested timelines, everything.
Sproutless
Dec 5, 2020
5
Andy was very friendly, answered all our questions, professional and helped us in having a great buying experience and was kind enough to answer questions even after purchase. He did a great job.
BmwX3Owner
Dec 5, 2020
5
My advisor was super helpful, kept me informed of progress and ensured all services coming up where listed so I know what to expect. The service was completed in a timely manner. All staff was friendly, although wearing face masks, I knew they had a smile!
Cesar A. Honores
Dec 3, 2020
5
I've been to a lot of car dealerships around Seattle and Tacoma and my experience with BMW Bellevue was incredible. I was treated with respect and not hustled down. The dealership was speedy, calm, and respectful! I worked with Brian Liu and he was awesome. He was able to answer all of my questions!
BobbiHart
Dec 2, 2020
5
Andrew Lainson was excellent to deal with - ten stars!! He always responded quickly to my emails. He listened to what I wanted and how I was going to use the vehicle. He made a suggestion to bump up in size since I wasn’t feeling it with the X5 and I’m so glad he did!!! I love my X7 it is perfect!!! Whole purchase process was easy and fast. Everyone was very professional, friendly, and kind! Thank you Bellevue BMW!!
Kelly Obritz Westmoreland
Nov 28, 2020
5
Michelle was friendly, professional and a efficient. She did a great job.
Davidparsons
Nov 28, 2020
5
I’ve been taking my car to the dealership over the last 2 years for service. The services received has always been spot on. Great team over there to work with.
William Carlo
Nov 27, 2020
5
our service representative was very helpful. great customer service.
Christina Kohler Austin
Nov 22, 2020
5
The staff that took care of me/my car were fantastic!
Regina Nelson
Nov 21, 2020
5
Worked with Andrew Lainson! Highly recommend him along with the BMW Bellevue family. They made the purchase enjoyable and stress free. Not like the old days. 😃
Jeff Weber
Nov 21, 2020
5
Matt Johnsen is best service advisor, very responsive with great knowledge. Love Bellevue BMW, Peoples there are friendly and treats us as Royal customer. Even he was out of office, his co-worker was very helpful. Highly recommend to friend and family.
Liza Li
Nov 20, 2020
5
I called ahead to order new wipers and asked if someone would put them on for me 🙏not only did Leonard put them on he went to great lengths to find ones that would fit the regulars wouldn’t work then adjusted the cost all with a pleasant smile
Diane Sedlacek
Nov 20, 2020
5
Michelle was great to work with. Very responsive and helpful.
Usha Nair-Gore
Nov 18, 2020
5
Jennie was my service advisor, she went out of her way to help me get my X3 taken care of. I needed a new battery, she got me a new battery at a very reasonable price. Also several other things needed to be taken care of which she handled. She kept me advised every step of the repair process. I’ll be back and will ask for her when my BMW needs service again.
Marvin Michael Owens
Nov 16, 2020
5
love Bellevue BWM. There Friendly the service department is Awesome. thank you
Travis Willis
Nov 13, 2020
5
Michelle was great to work with!
Olivia Wilson
Nov 13, 2020
5
Very helpful during my visit. Kept me regularly informed on how my repairs were going and when it would be finished
Greg Long
Nov 13, 2020
5
I recently purchased a BMW X1 from Bellevue BMW and am very pleased with the buying experience. Andrew Lainson (and Cody) were a pleasure to work with and very accomodating throughout the process (which was about 3 days since I was trying to decide which model to purchase). I am considered a 'tough' buyer but they hung in there with me:) Kudos to them and many thanks!
Great Buying Experience
Nov 13, 2020
1
We are at the point of turning in our BMW for something else because of our experience with this dealership and the laundry list of ridiculous issues that my car has had. I should have known when they sold me my car, sent me off the lot with a chip that I noticed on my way home, and then weren't going to fix it. I have had my car for 3 years and have already had to have the brakes done, tires replaced, waited over a month for a fix on one of my seats after multiple parts were sent from Germany defective, and currently they want to charge me $3500 for a small computer piece located under my cup holder that "isn't under warranty because it has water damage" - and they also confirmed it isn't necessary for my car to function properly. Considering it is under the cup holder, I would assume that water could/would potentially reach that mechanism. I've asked for the warranty information multiple times, with no response. Similar to another customer above, I can't leave the dealership with some other necessary fix after an oil change - which in and of itself takes FAR TOO LONG. We just laugh at how comical it is at this point, and I brace myself when I have to come in (not by choice). I'm excited to have this horrible experience behind us, and I will never own a BMW again.
Christina Wold
Nov 10, 2020
5
Friendly and very knowledgeable. Kept me advised throughout my service experience.
Jerry Hansen
Nov 2, 2020
5
Thank you BMW for treating me with respect when I can to your dealership to check out some of your cars for my YouTube channel. You made me feel at home and treated me like of of the customers who are buying cars. I really appreciate your entire team.
Justice Igbehen
Oct 27, 2020
3
So the drivetrain fault code shows up on my 2015 328d Sport wagon. About the same time I get the drive train transfer case recall. Connected? So take it in to BMW of Bellevue. They check "everything" out and say the transfer case is ok, need to do the flange replacement, and I will be good to go. Three days later, get the car back. Make it less then 100 miles and the warning code is on again. Back to BMW of Bellevue. Drivetrain is ok, but the EGR valve is bad. Why didn't they find this earlier? Quote to repair is just over $1,000 including tax. Google Garage says should be more like $580. So off to my trusted independent repair shop, and you $580 out the door, and they are having a seasonal promotion of $50 off. Now on the good side, service rep Chris was a pleasure to work with, arranged a free loaner car, and they did not charge for a diagnosis. So there you go. And this is a much better outcome that the AC issues with my wife's 535i CPO. But that is another story.
Ronbow77
Oct 26, 2020
2
We experienced a problem on the second day driving our new 2021 BMW M240i convertible. We called the dealer and were told to email the service manager Brian Neckita. That was nine days ago and we still have gotten an answer from the service manager on instructions to mechanically lock the windshield locks if the problem happens again with the windshield locks not engaging. Doesn't do well for a good product with poor service.
Ms Barnett
Oct 26, 2020
5
From the moment I walked in to a few days after my appointment, Michelle went above and beyond to ensure my satisfaction. She was awesome! There was a bit of a discrepancy for the loaner car from Enterprise and she took care of it with grave and professionalism. Thanks again Michelle!
Dave077
Oct 17, 2020
5
I have bought eight cars from Bellevue BMW. Sales and Service has always been excellent. Dean was my service advisor and now Tiffany is my contact. She is excellent and very professional. Just picked up car yesterday and everything was perfect.
Debbie DeYoung
Oct 14, 2020
5
I have been on the market looking for a specific BMW, i went to the dealership and met Alp. He provided knowledgeable assistance about what car best fits my needs. He didn't rush me or make me feel like i was just another customer. He walked showed me several BMW's that fit my budget and need. This experience was great, but where it became amazing was how i was not pressured to buy immediately and got a thank you email just for stopping by and text message to reach out for any questions. That made it so easy for me to ask questions as they came in. I have bought several vehicles in my past and no one has reached out to field my questions. This personal touch did not stop there, i came back to test drive another vehicle and again, they didn't rush me or make me feel like another customer. They made me feel like my time was valuable. I had SEVERAL questions about packages features and experiences. They ( Alp and Elie ) were upfront and honest with me and answered all of my questions. I finally found the one that fits my needs and budget, this entire process was absolutely amazing! I came back to see the car and they stayed hours to talk and walk me through the entire process. They never rushed me and were happy to keep talking me through the process. After all was signed i was about to leave and my Fiancé and i were taking a picture with the new car and Alp came back to help us take the picture! this simple gesture shows how they do not treat you like another car buyer. They really provide a personal touch! I cant express how happy i am with my purchase and the experience i have had with Alp. i would highly recommend to stop by in person and ask for Alp!
Joey Cruz
Oct 14, 2020
5
We have four (yep, 4) older 5 series at my home and BMW of Bellevue does a great job at keeping them all running like the day they rolled off the lot. We're talking 240,000 miles min. for each, with one at 347,000, 1990-1994 daily commuters. If they can do that with these old geezers you know they can keep your newer ones rolling. Great, courteous staff, excellent mechanics.
Pearl Panacea
Oct 13, 2020
1
I don't recommend this dealership. I've been there 3 times and every time it was a disaster. The customer experience is not as per BMW standards. They haven't clean my car a single time, they don't have BMW loaners - instead you have to pay $30/day extra to Enterprise to get the same class loaner. When I notified my agent about my problems with AppleCar/BMW connectivity and the BMW Connected app issues, she told me they don't fix these...I was wondering if it was BMW or Hyundai dealership...who can fix the BMW app if it's not BMW?
Slaw Rejter
Oct 12, 2020
5
I highly recommend BMW of Bellevue. I’m lucky to have 1M, i3, Z4, 530i, X5 in the past. Working on a deal with one of the best car salesman Sahba M today on the new 2 series with all wheel drive. Making this the ultimate smooth car-purchasing & driving experience.
Elizabeth Li
Sep 27, 2020
5
We are new to the area and went to BMW of Bellevue to look for a car. We always liked BMWs: safe, reliable and fun-to-drive cars, but the purchasing process is not always that fun. We sure had a nice surprise at BMW Bellevue: Alp was helpful and friendly, he found us the perfect car and offered all the support we needed. Ms Joyce in finance, Alp's Manager and another couple of people we interacted with, were also great. We can only recommend BMW of Bellevue!😀👏
Sara Bertelle
Sep 21, 2020
5
Took my BMW X1 (e84) in for a leaking valve cover using a 3rd party warranty company. It took that company a while to respond with the okay to repair. The repair was done in a days time. Couldn’t get my car back until they’ve submitted payment for the repairs. Took a couple days after that for them to finally send payment. All thanks to Christopher Toomey (bmw service adviser) for contacting the warranty people time after time pushing them to move faster. Got my car back good as new. Overall I recommend anyone with a bmw to get their services done at bmw but I would not recommend a certain 3rd party warranty company by the name of ever drive
Jkw Wantanaphan
Sep 16, 2020
1
Was filtering through some pages on my cars computer and noticed that I was a few months late for my oil change. Took it in and picked it up and I’m hit with a $630 bill padded to the hilt with ridiculous charges. The new building is nice. Why not just charge a normal price for an oil change and a $500 entrance fee to sit there in it for a few hours.
Mitch Nudelman
Sep 8, 2020
1
I was charged over $200 for an oil change on my 2007 BMW 328i. If service advisor had told me what the cost was going to be, I would have declined the service.
Carlton
Sep 2, 2020
5
Professional yet friendly. Answered q's well and he didn't pressure me to purchase. A very positive experience. I highly recommend Andrew.
Joe Banks
Sep 1, 2020
1
Took my 2012 X5 in for oil and front brake pad service and I wasn’t treated very friendly. After having my vehicle for a week, it still says I’m overdue for an oil change but that’s what I took it there for. I also had a nail in one of my tires and they wouldn’t even remove it and seal it cause I don’t have BMW tires on. I emailed the service manager to no avail so after 3 weeks I called. No answer. No return phone call. I thought I took my vehicle to the right place for service to be done correctly but I guess my skin is the wrong color.
Darcy Lockhart Avery
Aug 28, 2020
5
Great Service done quickly
Don Boren
Aug 20, 2020
5
BMW of Bellevue took great care of my car when it needed service. The only thing that would have made it better and easier for me is giving me a loaner car. Not sure why it wasn’t offered.
Brenda Caldwell
Aug 20, 2020
5
I own X5 Edrive, I alway Service In Bellevue BMW dealer and Matt was my service Advisor on 8/13/20. He did great 👍 job from beginning to end and only thing I didn’t like was directing me rental car with enterprise in house😫I had to drive some kind of family van. Overall great 👍
AC Sherpa
Aug 18, 2020
5
friendly, got the job done in the time frame given.
chrispita
Aug 18, 2020
1
the new location is pretty nice, but I find the level of customer service deteriorating with every visit.. I am starting to feel that you care about the look and feel but forgetting the customer experience and satisfaction that come first.. I hope we can see improvement
Heba Ramzy
Aug 17, 2020
5
Great service, great shop
Eric Chen
Aug 9, 2020
5
Love the new physical location on Northrup! Open, airy, clean and easy to access. My Service Advisor (Tiffany) is knowledgable, helpful, and a good communicator who coordinated the work to my complete satisfaction.
Julie DeYoung
Aug 3, 2020
5
Very responsive and helpful
Gerald Good
Jul 20, 2020
5
Service department was terrific! Jennie was very helpful and got my work done quickly!
Jon Vanausdeln
Jul 10, 2020
5
Aaron Weaver did a great job getting my M4 service completed and providing a loaner car as well!
Frank Pape
Jul 9, 2020
5
Michael is my service advisor. He did a fantastic job of communicating with me, about timeline, progress and completion. Everything was a very smooth process. Like the new dealership too!
Marvin Versteeg
Jul 6, 2020
5
This is really one of the best Dealerships I have ever been at. Our salesman Andy and finance person Joyce were very pleasant to work with and did a great job.
Mohammad Hasan Abu Latifa
Jul 2, 2020
5
Got great service from Uwe and Andrew recently after my girlfriend and both had our parked cars totaled in a random accident. Within a week we had a new 440i for me and a used X5 in fantastic condition for her. BMW were very prompt and accommodating with test drives and appointments for paperwork and pickup, and no hard sell on extended warranties or maintenance contracts.
David Lowe
Jun 27, 2020
5
Great people and service. My car was handled with the upmost care and brought back to me shiny clean. Michelle Irwin is a great service rep and goes out of her way to treat you right. I love BMW!!
Doug Ward
Jun 22, 2020
5
The Salesman answered all my questions, came in the day after my original appointment. No issues , showing up unannounced. The facilities was very clean no sticky fingers Salespeople outside if u needed something just ask. I had visited about 5 dealerships overall great Team. 5stars!!! I was on my Banks car purchase service TruCar I was glad the dealership was part of the program.
Gabriel Loera
Jun 17, 2020
5
Hi my name is Phil, I was recently in for a recall! I experienced nothing but the best service , The recall was done in a timely fashion and a free loaner was provided which was extremely convenient , Thank you
Philip gray
Jun 10, 2020
5
Great new show room ! ask for Ben Sariati .
Dean Rogers
Jun 8, 2020
5
expertise, professionalism.
Stuart Morrow
Jun 4, 2020
5
Service was great, they were very accommodating. They even replaced batteries in both my key fobs. Michelle Irwin was my service manager.
Jo Anne Rynhart Baharie
Jun 3, 2020
5
Had service done last Tuesday. New facility is beautiful! Staff is happy to be back to work and taking all precaution to keep customers and staff safe. Check in quick and loaner waiting, work completed on time as forecasted. Excellent experience as usual, I have leased 9 cars over the last 20 years.
Dean Holly
May 29, 2020
5
Worked with Andrew Lainson to order our BMW X5. Negotiations were straightforward and very fair. Our build moved quicker than expected through the production schedule and although COVID-19 created long delays during transport, he made the best of the circumstances and we couldn't have asked for better service. We were well cared for by him and everyone on the team.
Ron Johnson
May 13, 2020
1
Refused to honor my details that were offered after sales person left.
Paul Lee
May 10, 2020
5
Loved the new dealership, bright and welcoming. Everyone there was super helpful. One point that I found concerning, at the height of the COVID-19 Pandemic, only customers seemed to be wearing masks. The services advisors, service assistances, mgmt, not a single person was wearing a mask. The only person, from BMW, that was wearing a mask was the cashier. Opportunity to do better.
Kirby Drysen
May 1, 2020
5
Matt and the service technicians addressed some key repairs and were able to determine what was still under special warranty coverage
Peter Pecora
Apr 23, 2020
5
Were willing to negotiate and I felt comfortable with the entire process
Edward Chesnutis
Mar 21, 2020
5
They have been very professional and courteous in all the years I have brought cars to them.
Don Marrs
Mar 18, 2020
5
The helpfulness of both of the Service Managers that I worked with was fantastic. In addition they did the very complex job in a very short time. The car now runs better than it did brand new!
Frederick D. Burns
Mar 16, 2020
1
Apparently no one there in the service department can close the hood of a vehicle after they service it. My hood was unlatched driving from Bellevue to Everett at 70 miles an hour luckily the secondary hood latch held and it didn’t come back in my face through the windshield good job guys.
Kevin Rice
Mar 11, 2020
5
Great experience at BMW of Bellevue. We had been looking for a used 2014-2016 X3 with around 50k miles for a few months. This dealership has new (used) high quality vehicles coming in daily and we came across an X3 that was recently posted. They didn’t have time to post actual photos so we made an appointment same day and was pleased to see the vehicle met all our needs and more upon arrival and test drive. There was a moment that crossed our mind thinking they may be showing us the wrong vehicle posted because it was so nice and not what we expected. Huge plus and great first impression. The X3 was amazing and only had 57k miles, included M-Sport and Premium packages, and an added bonus of the larger 35i engine. It hit all our desired features in our months of searching and the straightforward pricing put us at ease. Our Client Advisor, Rava, was exceptional and we enjoyed his honest approach—there was no need to haggle knowing we had done our research and we knew we had a great deal in front of us. The only area that may have required negotiation was getting a second key made to avoid paying ~$300, but Rava went ahead and made this happen at no additional charge before we even needed to ask during closing paperwork. While Rava did and has continued to provide amazing service, we found the finance team to be more aggressive with their tactics and in some instances the typical “bad car dealer” experience. We can appreciate the need to make a profit and perhaps this is the dealership’s “good cop, bad cop” approach that works well in a majority of their client engagements—we didn’t find it much to our liking. Upon driving the vehicle home it was noticeable that it could have used a professional detail to bring the full experience to a perfect 10. It wasn’t necessarily dirty, but appeared like the vehicle was quickly wiped down and not fully detailed because dust, wipe marks, and other smears could be seen while driving away from the lot. Again, they didn’t have actual photos of the vehicle in the internet post so they likely planned to professionally detail the vehicle later. Perhaps we purchased before this could be done. We plan to pay for a full exterior and interior detail to bring the vehicle to its fullest condition. Overall, BMW of Bellevue is highly recommended and Rava was such a pleasure to work with. We couldn’t have asked for a better Client Advisor during our recent purchase.
PDS
Mar 5, 2020
5
Matt was very helpful and always pleasant!
Don Snyder
Mar 4, 2020
5
I bought 3 cars from BMW Bellevue since 2006. The most recent was last weekend the new X3. We always enjoy the BMW on car and service.
David Liao
Mar 3, 2020
5
Friendly, accommodating, kept me updated on issues, and gave me a loaner when things did not go well. Service rep offered to return my car to me on her way home the next day! Wanted to drive the 2020 one more timer and so did not take her up on offer.
Terry Ball
Mar 2, 2020
5
Our experience buying a car here was wonderful. The sales department was great and I can’t wait to use there service department.
James Slaughter
Feb 29, 2020
1
First of all the parking lot is a nitemare, perhaps a used car satellite should be considered during the infringing road work. As a handicapped person with limited mobility BMW of Bellevue is a very unfriendly place, If there is handicapped parking I sure couldn't find it! As far as service is concerned I had an issue with my battery and asked for it to be checked along with doing a oil change. I was quoted $100 to check the battery and was not provided a readout of the check and the only comment was that it looked old (it was 3 years old). The only "needs immediate attention" item on the multi-point inspection was coolant hose condition which was not conveyed to me by the service rep when he called me nor was it written in the prime concerns section of the inspection report. I did not discover the hose concern until returning home and will use a well respected independent shop to have this corrected as opposed to again having to experience the poor service of this shop.
Russ Banks
Feb 25, 2020
5
I have yet to try the service here but from a sales point of view I had a great experience with Alvin on the sales side and Joyce on the financial end. I was able to work out the details over text messages with Alvin, which saved me a lot of time and energy. Much better than the last two folks I tried to work with, I highly recommend asking for him. Joyce was also great and we were able to work through the rest of the details quickly once she became available, and we used the downtime waiting for her to get familiar with the car controls. I was in and out of the dealership in record time with a deal I’m very happy with. Fingers crossed that the service experience will be just as good.
Cosmin Stejerean
Feb 16, 2020
1
My review is mixed, my service advisor was great. my issues.. I made my appointment over a week in advanced to get my breaks done and still had to wait an extra day for them to order them after I brought my car in. They were going to charge me $100 more than the online quote (my service advisor took care of that). I got 4 new tires but was charged $700 more than the quote I git from Tire Rack for the same tires... and then to cap it all off, the driver bringing my car up when I picked it up, was playing Fast and Furious with my car and another driver had the hunk the horn TWICE to keep from hitting him, and when I finally said "can you plaese be careful with my car" all he says was have a nice day. I want to like this place due to the convenience and them knowing BMWs but the pluses are starting to be outweighed by the negatives, and my unwillingness to settle for bad service anymore.
Anthony Ward
Feb 12, 2020
5
Our car buying experience was great. I would like to personally thank Terry for handling all the documents and giving us all the options, Joyce for being such a great financial advisor, and Sean for telling a great story. There was some minor problem which could have been solved better, but I'm fine with what I have got. The problem was that BMW i3 I purchased didn't have charger with it and a separate part was ordered for me. I was promised the charger would be Level 2 one of $750 cost, but after the delivery I found it was a regular Level 1 charger. I didn't expect the dealership would give me the best option possible, to be true. I would just recommend the associates to be more precise when giving promises.
Alexey Koryavets
Feb 10, 2020
1
VERY POOR!! I WILL NEVER RECOMMEND THIS STORE! First of all they told me that it's a 70k mile service so it's a major one. Then they gave me the details which is $2268! Yes you're right! $2268 dollars without major hardware change(no brakes, no tires, no wheels). I did my previous service in seattle bmw with all 4 brakes changed and it's only around 2k. The labor is super expensive. Labor for oil change itself is 200 dollars! Excuse me??? Service quality is also POOR!!! I spent a lot of money here but at the end of the day I found that they didn't change the odometer and it still shows that my service is due in 1xx miles. POOR!! Don't come to this store any more!
Bobby Kangran Wang
Feb 5, 2020
5
Tiffany at BMW Bellevue is an awesome Service Advisor.
Warren Gouk
Jan 14, 2020
1
Be nicer to customers pls
Steven Sun
Jan 4, 2020
5
Our car buying experience was fabulous. We found the car online and contacted Brian. He responded very quickly and even worked directly with our banker to make sure everything was taken care of for the loan. All we had to do was fly up to Seattle and drive our beautiful new car home to Portland. Many thanks to everyone who worked behind the scenes at the dealership to make this happen!
Alina Wilson
Dec 31, 2019
5
Sassa is my service advisor and always provides the greatest experience. He keeps me informed and aware of what is happening with the service visit.
Great Service Sassa
Dec 30, 2019
1
BMW of Bellevue is the only BMW dealership in the greater Seattle area, and they know it. They don’t use high pressure sales tactics, but they’re far from friendly either. And they will try to upsell you at the end of the deal. Service is another matter altogether. I’m not going to say I’ve never had a pain-free service appointment, but I will it’s been years since I have. The last few times through their service department has been an odyssey of frustrations, from misdiagnoses to unnecessary repairs to a unending air of confusion, BMW of Bellevue seems unconcerned with maintaining a professional and customer-focused service department. It’s a fantastic disappointment, so much so that I’m certain my next vehicle will not be a BMW, despite how much I’ve enjoyed my current X6.
John Betts
Dec 23, 2019
5
I can't thank BMW of Bellevue enough for the work that they did for me. I recently bought a beautiful pre-owned 2013 Acura TSX from them. Andrew, our client advisor, was knowledgeable and personable. After going on our test drive, Andrew patiently answered all of our questions and walked through everything that we needed to know about the car. I never felt like he was rushing us or pressuring us to make a decision. Once we decided to move forward with purchasing the vehicle, we spoke with Joyce in the finance department. Joyce worked tirelessly for us all night to make the deal happen. We stayed well past closing time, but she did everything she could so that I could get my car. For that, I am forever grateful. If I ever consider buying a BMW in the future, I'll be going here first simply because I had such a positive experience with them.
Gopika Madhavan
Dec 20, 2019
5
Good customer service. Going thru the process of dropping up my car and pick it up was a breeze. I also appreciated the time Tiffany Lowery took to explain the service my car would be going thru and also getting a loaner car ready for me knowing I would have to commute several miles back to my office. Nice job to the service team at BMW of Bellevue.
Miguel Zatarain
Dec 13, 2019
5
Service was very timely and even washed and vacuumed the BMW
Elmer Sams
Dec 12, 2019
5
Good experience purchasing a CPO.
Wally Miller
Dec 3, 2019
5
El buen servicio a los clientes y buena información
Jesús Ramirez Nicolas
Nov 16, 2019
1
Had a great experience with Carrie a couple days ago. She got me set with an oil change, headlamp replacement, a diagnosis for a rough idle, and information on my brake wear that I planned to take action on. She then scheduled me 2 days later for the work on the idle with another sales advisor, as she would be out. Fast forward to today. Aaron, sales advisor, wouldn’t have any work done on my car unless it was his techs that diagnosed the problem. Carrie previously confirmed they had the parts, so I asked if the work could still be done today if I had his techs look at it. He said maybe, leaning towards no, to which I asked if I could get a loaner if I needed it. He said no because I had scheduled a drop off. I obviously thought there would be no issue getting the work done I had been assured of since they have the parts... No real effort to meet me half-way on getting the work done, on a day convenient to me. They would rather throw away the current and future sale to look out for themselves. Basically, customer does not come first because of how they do commissions at this place. Don’t schedule any previously diagnosed work to be done with a sales advisor that didn’t order it.
Steven van Daal
Nov 10, 2019
5
Friendly and professional environment. Pending installation of a part they had to order. Hopefully things get better, going from good to a great experience
Rick Len
Nov 5, 2019
5
I had a great experience getting my 535 serviced this week. Matt Johnsen is a great service adviser. He is knowledgeable and professional and gave honest and complete information about what my car needed. I did not have a loaner reserved, but he was able to get me into one for my drive back to work. Bellevue is a bit out of the way for me, but I don't mind because of the great service I received.
Shawn Dillon
Oct 16, 2019
5
This was the best car buying experience that I have ever experienced. Riley Van Winkle was both knowledgeable and kind. He listened to what I was looking for and went above and beyond to make sure that I had literally the car of my dreams. He even found a way to discount the price so that I got far more then expected. BMW Bellevue really does care about the people that walks through their doors and is now the only place that I would even consider car shopping in the future. From my first encounter I was made to feel like an important member of the family. Thank you once again for making all of my dreams come true
Jennifer Daniels
Sep 24, 2019
5
Normally, I get a great experience, even if quite pricy. My last experience was not so great. My check engine light was on so I made an appointment for a week later. 2-3 hours before my appointment I get two phone calls I was unable to answer from the dealership but they didn’t leave a message. I called them back an hour before my appointment. When they didn’t answer I left a message for them to call me if there was anything I should know. I received no call. At the dealership they tell me that I’ll likely have to leave my car overnight and they have no rental cars available. And, they never listened to the message I left them but proceeded to explain that they called me twice. (Customer service reps ought to learn how to leave messages and listen to messages.) I managed to arrange a ride home. 2 hours later they tell me my car is ready for pick up. It was all fixed and no charge as it was under extended warranty.
Jeff Stride
Sep 16, 2019
5
Muy buen servicio en manos de los mejores especialistas! Una grande sala de espera muy cómoda con refrigerios un trato excelente la atención en habla hispana!!
Cristy Hernandez
Sep 15, 2019
5
I purchased a used Toyota Rav4 from Bellevue BMW and was pleasantly surprised to be treated with the same courtesy and kindness as if I'd purchased a brand new BMW. Mysalesman was very patient while my significant other thoroughly looked over the vehicle (former mechanic) and they replaced the windshield as promised within a week. I am more than happy with my purchasing experience.
Susan Knudson
Sep 12, 2019
5
I booked a service appointment for an oil change service on a Saturday at the Bellevue BMW service center. There was a small wait time till my service advisor Tiffany saw me. After checking through the recommended service based on the data on my key, she recommended just the originally scheduled oil change and a coolant flush. There were several other items on the list, but thankfully, she did not try to upsell me on those. She even applied a coupon to reduce the cost of the service even though I had forgotten to bring it myself. I chose to wait in the lounge where the machine served surprisingly good coffee and the service itself was finished within 1.5 hours. My overall experience was quite pleasant and I really appreciated Tiffany's service. I would definitely return for future service visits on my 2012 BMW 328i
Sesha_Man
Sep 10, 2019
5
I discovered a flat tire on Sunday evening and had to be at UW Medical Center on Monday by 10 am. I took my chances by showing up to BMW of Bellevue with no appointment on Monday morning. Michelle kindly and quickly accommodated my situation, and I was out the door with a new tire and alignment by 9:30 am. Thank you!
Mabrwolfe
Sep 10, 2019
5
Had my 530e serviced this past week. Service was fine, but when you bring in a PHEV or EV it would be great if the dealer could charge the vehicle before you pick it up.
Brian Wulfestieg
Sep 7, 2019
5
BMW Bellevue has a extremely difficult situation with the light rail construction and the employees are working through it with a smile and friendly tone. My service tech Jenn was outstanding and they were accommodating when I forgot my wallet and wanted to use Apple Pay.
Les Hodges
Sep 5, 2019
1
This review is for BMW of Bellevue Sales. After a long work day we went to BMW of Bellevue yesterday at 7pm. We wanted to get a sneak peak on some cars that we saw online just to know if we would return the next day for a long process of actually buying one. Well, we got our answer very quick. After several people saw us and did not care to talk to us a receptionist finally asked if he could help but after we asked about some cars he said he wouldn't know anything and that all the sales people had left. Not true because we some a couple of them hanging out, chatting with each other but having no interest whatsoever in a customer :-( I understand that it was one hour before closing but than actually close and do not disappoint your customers BMW of Bellevue!!!
Adriana Kostersitz
Aug 30, 2019
1
I have a classic Z3 that needed a repair to my rear window - the window replacement + the sealer trim around the outside. I was told the trim does not come with the replacement window and I would have to replace the ENTIRE convertible top. Even though I have watched the rear window get replaced (which simply zips in) and the trim is required to come off first. Therefore, the replacement trim would HAVE to come with the window. They were also going to charge me $1200 just to replace the window without the trim piece (again, which just zips in, and I can buy the window part myself all over the web for under $200). Meanwhile, I called a convertible specialist who does this model and repair all the time - they have the part in stock and the window comes WITH the trim (because of course it would have to if you first have to take the old trim off in order to get the window in)! I'm having them replace it for me next week for a FRACTION of the cost! In my suspicion, the dealership was just trying to sell me a completely new convertible top which I did not need. I'm so glad I didn't take the bait. In my opinion, this dealership didn't feel like the first-class BMW experience I've gotten at all other BMW dealerships in the past 16 years. Not great service, it took days to get estimates.
Jeanne Fox
Aug 21, 2019
1
We took my wife's X5 there for the airbag recall. They somehow managed to put a dent in the door, scrape the rear bumper, and lose one of the jack pads. One way to improve is to stop damaging customer cars.
Kalin Somphane
Aug 15, 2019
5
Yes, very nice people, especially Michelle who worked with me. The shuttle to and from my office was very helpful. Gil Pauley
Gilbert Pauley
Aug 15, 2019
5
Unfortunately I had BMW trouble while traveling. FORTUNATELY I was able to locate Bellevue BMW. Slightly confused by area construction as well as car malfunction, I pulled in to a man and said “I’m not sure where to go but I’m having car problems”. His response was “well you’re in the right place then!”. (Service Manager) From there he introduced me to Daniel Anguiano my service advisor. Daniel was great and hospitable. The service technician was also introduced and began the diagnostic. Daniel was fantastic and kept me posted the whole time. This probably was the best BMW service I’ve had through owning many BMWs. Thank you!