Recent Reviews from BMW of Bellevue

This review is for their service department. I took my 2007 BMW to BMW of Bellevue with engine vibration issue. They diagnosed it to be a misfire in one cylinder and recommended changing all 6 spark plugs and ignition coils as they said it is likely that others will fail shortly as well. I agreed, paid ~$1200 and they did the work. Right the next day after the repair check engine light went off again, but it turned off shortly and I did not pay much attention. However, within next few days, being driven less than 100 miles after the repair, Check Engine light turned on again and engine started slightly vibrating. I took it to the dealership again. This time they diagnosed it to be a failure of crankshaft sensor and told me that the replacement will cost ~$900. I told them that I am suspecting this has something to do with their first repair and asked to speak with the service manager. Service manager called back within 30 minutes and said that he wants to help me and that I can just pay for the part (~$200) and they will take the labor cost on them. I agreed and they did the replacement. After few more days I started hearing strange grinding sounds when shutting off the engine and, being driven only about 150 miles since the second repair, various service lights came on (ABS, 4x4, DSC, Brake). I took the car back to the dealership. This time they diagnosed it to be a failure of transfer case and told me that it will cost about $7000 to repair. I told them that I am suspecting that this is their fault and asked to speak to the service manager. After going back and forth couple of times, they said that they can take the cost down to ~$3700 and they can not do anything else. Next day I took my car to an independent repair shop. They diagnosed it to be the transfer case actuator and replaced it for ~$1600 (including replacement of transfer case fluid). I don't know for sure if this was a pure coincidence that 3 independent components (according to the dealership) failed with quick succession, or it was a human error from the mechanic that did the repair or if the problems existed before and they misdiagnosed it in the first place. First seems to be really unlikely and the other two cases do not say anything good about their competence of doing quality work on BMW cars. The whole experience of dealing with the service department was extremely unpleasant and they did not earn my trust at all. I would not recommend going to this dealership. Note, that this was the first time I took my car there. Until then I have serviced my car at BMW of Seattle and have had no issues whatsoever.

Grigor Avagyan Oct 12, 2017

This rating is as much about my disappointment with myself for not being more diligent as it is about feeling that the dealership successfully duped me. When we arrived at the dealership my Client Advisor showed us the car that they had just received delivery on that was being detailed for us. We actually test drove another 320i and never set foot in the car that we were purchasing until we had signed all the finance paperwork. During the test drive I asked to go over exactly what features the car we were buying came with. I had specifically asked for a 320i Xdrive with navigation system, moon roof, and leather that they would produce at or near an agreed upon price. I was told the car we were buying didn't have leather and I let that go (that alone wasn't a deal breaker). I made the mistake of assuming that the vehicle came with the driver assistance package (backup camera), it didn't. Our Client Advisor explained to my wife how she would never have to take her keys out of her purse to get in and out of the car that the car also had keyless entry, but it didn't. It wasn't until we got home and tried to figure out why the backup camera wasn't coming up did we pull out the sticker and find out that the car did not have any of the above mentioned features. I admit it was my fault for not verifying what features the car came with before signing the deal but I feel the dealership went out of there way to keep the sticker from me. The Client Advisor showed me that he had the sticker from the window (folded in half) but avoided going over the sticker with me and never provided the sticker for me to review. Our Client Advisor also had multiple customers he was working with while we were there so my wife and I got the feeling that he was in a rush to get our deal done so that he could work with other customers. We reviewed our paperwork in somewhat of a rush and when we went over the features of the car it was a whirlwind overview. I thought maybe they were rushing because we had been at the dealership for a while but I think it had as much to do with making sure we signed the deal and drove off the lot before discovering all the features that the car did not have. We would have not bought this particular car had we reviewed the sticker, we love the way the car drives but very disappointed in the buying process. I know that we will purchase another BMW but I'm not sure if we would buy from BMW of Bellevue.

Marlowe Gilmore Oct 10, 2017

I have been to this dealer 4 times for various reasons and each time was a service failure. First time was about 3 months ago while I was shopping for a car. My family and I walked the lot for about 15 minutes and even strolled through the showroom where there were numerous people chatting, and no one noticed us. So we left and went to Jaguar, who immediately treated us like royalty. Eventually I did find a car on-line that BMW had on their lot, so we went back a second time. Again, no one noticed us, so I asked the front receptionist who assigned someone (who admitted he was not a sales person and did not know anything about cars). Eventually, he got Amon to help, who was fantastic. We did buy the car in the end with a satisfactory experience. However, when the plates came in (the phone call I received said "come by anytime") I stopped in, and the receptionist sent me over to service, who sent me back to the receptionist, who then sent me to someone else... a runaround for no apparent reason... The fourth time was today when I noticed the check engine light on the dashboard. I googled it and there was really no guidance there, so I stopped off at the dealer (as instructed by the manual). I was ignored by the various service people running around, until I actually stopped someone, who gave the "I'm too busy but maybe someone else could help you" speech and called over someone... who turned out to be a valet and admitted that he didn't know anything about the cars. He said if it's a serious problem, I should leave the car and if it's not serious, to make an appointment. I said how would I know if it's serious or not? That's why I stopped by. At that moment, a passing service person stopped and asked if the car was running. I said it was, so he said it could be anything, but since the car is running, I should just make an appointment for another day. So here I go driving off, still not knowing if this is a serious problem or not. I really want to like this dealership, because it's close to home and I like the car, but so far they have not given me any reason to. This service is nothing like what I get at VW of Kirkland or Volvo of Bellevue. I think I'm going to have to drive the extra distance to find better service. I've been on some on-line chat sites with very satisfied BMW owners, so I know it exists somewhere... just not in Bellevue.

Jimmy Chung Mar 24, 2017

Pathetic service, Like i can't go bellow this. I got BMW 428x Idrive from them last year. Once I was going to Tulalip, and on the way my car had tire breakdown, I didn't hit anything, it was just the tire breakdown. The time was evening around 6 o clock. I called BMW, and they called BMW of Bellevue, BMW of Bellevue refused to send towing truck, after 4-5 back and forth calls, they finally agreed to send one. The towing truck reaches me at 9 o clock in the night after three hour of wait where the BMW of Bellevue was not more than 40 miles away from me, I waited there in the middle of the road, in between two police officers helped me move my car to nearby parking place. When the truck guy come, he said he would not tow the car in current situation and he left, without giving any solution to me. When I called back, BMW of Bellevue guys told me that they will send someone in the morning only, I said okay, and asked them to come at 9:00 am in the next morning. I had to leave my car there for the whole night without any protection given from BMW. When I went to my car next day morning, I didn't find the car there, I initially thought that someone has stolen my car, and I didn't know what to do, then I found that the car has been towed by some private company and it is in Everett, the towing truck come at 11:00 in the morning, I had to wait for it there in Tulalip first, then asked him to follow me to Everett, The towing truck was the exact same towing truck that they sent in the night with a different driver and yet that night guy didn't tow the car in the night. I paid 300 USD to that private tow company to get my tire breakdown car. The story didn't stop here, I had taken many protection plans from BMW of Bellevue for my car, and those plans covers all kind of damages except caused due to accidents. This incident happened on 26 October 2016, I asked BMW of Bellevue to fix the car and told them what happened. After three days I got a call from BMW of Bellevue that the damage to the car is 24,000 USD plus some more amount from body shop. I was socked but thought that they only have to fix it as it is covered in my plans. The service department guy started saying that I had some accident and that this could not be possible without an accident, to this when I visited the BMW of Bellevue, he couldn't show me any damage to car front bumper or to even the broken tire, there was no hit of any hard object to my car, nothing, still that service guy said it was due to an accident. I called BMW of North America and explained them the same, they even created case for me with BMW financial services from whom I leased the car, to fix the car, but the service guy didn't listen. Days passed and now it is 20 November, and still my car is in the service centre with no updates, meanwhile I also had to change my insurance. I asked BMW of Bellevue to arrange a car for me during Thanksgiving, as usual they didn't listen, and I had to book a rental car during the Thanksgiving. After 1 Dec, I got a call from someone at senior position in service department letting me know that if I don't call my insurance company, they will charge me 89 USD per day as store fee. To this, I called BMW of North America and they made some calls but these people still didn’t want to fix the car without the insurance, finally I had to call my insurance company on 15 December and had to accept that I had an accident so that BMW of Bellevue can fix my car. The damage amount which these BMW of Bellevue guys told me was 24k USD, my insurance company did not agree on, and asked them to re-evaluate in front of their negotiator and finally agreed on 11k USD only. After all these I finally got my car fixed on 11 January. Now to fix the tire breakdown issue, they took around three months and in these three months, I was regularly paying the monthly leased amount without having any car/supplement car. This was the worst experience I ever had with any service provider in my life.

sonesh kumar Mar 10, 2017

Called to make a reservation for a 10k service/check-up. Was told that if I dropped my car off in the morning it would be ready around 5pm which I thought was ridiculous - my dad owned a repair shop for 30 years and said it'd take 1-2 hours MAX if they were half diligent. Asked if they could provide me with a service rent-a-car which they said they could not - apparently all cars were booked for several weeks. They compromised by saying they could provide shuttle service to destinations within 5 miles from the dealership and expedite the service time to a few hours vs the all-day endeavor. Went in for the 10k service/check-up days later. Dropped off my car at 10:45am which was when my appointment was. Was informed by the service advisor that the car would be ready by 2:30pm which I thought was reasonable - BMW Northwest promised 2-3 hour turnaround time but I went with Bellevue BMW as it's a bit closer to where I live. Took their shuttle service and killed a few hours. Afterwards, they arranged a shuttle to come pick me back up at 2:30pm - they were right on time, perfect. When I got to the dealership, I was told that they were still in the process of working on my car and would take another couple hours to add an extra layer to my breaks/break pads to reduce squeaking noise that I had mentioned to them earlier in the morning. I was not happy but was willing to stay to get everything resolved. I waited patiently in their lobby until 4:30pm - 2 hours from when they initially said they would deliver the car. Still not ready. The car was finally ready at a little past 5pm. To make matters worse, I was told that they had gotten my car mixed up with another and that the extra work they were supposedly doing to reduce the squeaking noises from my breaks was NOT DONE NOR NEEDED... I'm not entirely sure why they needed an additional 2.5 hours as they didn't make any alterations to my breaks .... Conclusion When you're buying a BMW or comparable car in terms of price point, you definitely expect better service. In total, the whole endeavor took over 6 hours. If you're going in for service and you're not from around the area, expect to spend the entire day at the dealership or around the area. Bring a phone charger, food and your work with you. Bought my vehicle at BMW Northwest in Fife and had it serviced there once and I can say that BMW Northwest is far superior to Bellevue BMW - from my few experiences with them, BMW Northwest will go above and beyond what is expected to deliver the results customers want. My family has also had much better experiences with Mercedes/Lexus dealerships around the area. To make a long story short, Bellevue BMW is an Average Joe shop disguised as a luxury car dealership/service center. Pros Shuttle Service was on time Service advisor was nice and friendly Cons Service was ~3 hours late than scheduled car delivery time No service rent-a-car available for weeks Shuttle only takes you within 5 miles of the dealership Lobby/kitchen was lacking compared to other luxury car dealerships

Gene Hann Jan 19, 2017

Predatory shop, both sales and service-don't walk in here without other quotes, this should be your last resort service/shopping destination. If you buy/tradein here use Nada Guide spread or WALK OUT. Negotiate ruthlessly. Had very many negative experiences with service. 1) they refused to replace a broken engine mount on a car under warranty. 2) they didn't tighten the new strut to spec so I had to go to another shop because they refused to look at steering noise for free which was obviously related to major repairs that they did on suspension and steering. 3) their alignment was way out of spec and I had to go to another shop again to redo it. When i showed them the datasheet with alignment shown way out of spec they refused to refund it to my insurance company (yes, i value my insurance company's money too and not just my own because GEICO is awesome). Once they forgot to inflate my tires to spec pressure and they were way overinflated (42 psi instead of 32). Definitely wouldn't go here again for any major repairs. When i last posted this review their manager contacted me and tricked me into asking what it is that they want to offer me to resolve the issues. He then proceeded directly threatening me with litigation and accusing me of feedback extortion. This conversation was held in person and in an extremely angry tone. I was quite concerned about my safety. So if they contact you about your review BE EXTREMELY CAREFUL and best just hang up on them. Misspeak on the phone and they will use litigation extortion to deal with your bad review. Their cars are crazy marked up and they don't care about offering their customers a good deal. They'll ask you for some amount insanely over blue book or nada without evenablink. Basically these people are ruthless predators. With service my experience is that they consistently do a bad job at a massively marked up hourly rate. So overall my opinion is there's something fundamentally messed up with this shop at the higher management level. I think MSFT proximity and no other BMW shop nearby makes them think they can be predatory to customers. But BMW of Seattle is not that far and I had much better experience there. In my 3 series there was a dash rattle. I brought it to the shop 5 times they couldn't fix it. BMW of Seattle fixed it on first attempt. Overall I had just way too many negative experiences over 5 years to even list here (and far too much patience with these people). One star is extremely well deserved in my opinion. There are also shops like Strictly and LBR in the area so you have other choices. Also for repairs they route people to RNR which charges you literally double of some other shops in the area (I used Exotic Motors for bodywork and they did a great job). So even if you go through your insurance company and it "doesn't cost you anything".. DO NOT send your car to BMW of Bellevue. They'll just rip off your insurance company (which will probably affect your rate anyway) and you'll still end up with subpar results. To add insult to the injury they RELEASED MY PERSONAL INFORMATION TO THE PUBLIC. I was able to google my personal cell phone number using my name on a website called vin.place. Wow.. I don't care if this was a security leak or deliberate sale of personal info. No wonder my phone has been blowing up with telemarketing calls. Who else did they sell/leak? Only positive thing I have to say about this place is that Erika has been one person consistently helpful and polite over the years. Overall my verdict is - for under warranty service go to BMW of Seattle. Even if you have to drive extra 20 miles. They have Sat appointments. For buying - bad place, predatory prices - try someplace else. Remember, they are entirely comfortable with ripping you off way over blue book. Don't feel pressured, if the price seems slightly high, it is. For after warranty service.. generally this goes without saying for any BMW dealer because of marked up hourly rates, but just go to an independent shop. BMW makes great cars but this shop is just not in the same league as BMW.

Andrei Pokrovsky Dec 7, 2016

If i could give them a Zero star I would. I never write any reviews, but after being treated like crap for the third and final time by this establishment, I feel that I need to let others know how Terrible, shitty and horrible their customer service is in all departments. First time I wen there to buy a car there they first didn't even come near me because I looked young and probably couldn't "afford" to buy a car there so the sales team didn't approach me. After i approached on of them and asked for a test drive, with attitude he asked me to give him "driver license, credit card and insurance along with Social Security card". I have done test drives at other dealerships and all they asked me for was my drivers license. thats it. I ended up going to BMW of Seattle and Buying a 3 series there. Second time i went there was because i live in Bellevue and for convenience i decided to go there for service. they told me it takes two to three hours to do the job. and they will drop me off where i need to go. I asked to be dropped off in Medina. They said that it is TOO FAR to drop you off at your house. after i got home, by cab, and 5 hours later and no call, i called back. They told me the car will take longer to fix. Also that they do not have a loaner car for me cause they are all out. I asked that they provide me with a rental. They said they no longer do that because their policy has changed. after another full day of car being in service. I called and complained that they have not contacted me to keep me in the loop and have not provided me with a car. 2nd day they gave me a car. then after the service was done they rated THEMSELVES all 10 for their job. this last and final time was couple of days ago. I decided to give them another chance and they had a car that had the features I wanted. Bought the car at night. Next morning i noticed that it has dent that is covered. i called and told them about it. They are giving me a car with damages on it as a brand new car. They said we will fix it. NO SHIT. but the car is not worth as much a brand new car if its damaged. You can't honestly expect someone to pay for a brand new car when its already damaged. Who knows what else is damaged that they are not telling me about. I called and left management 2 messages. They never once called back. I went and returned the car. again no management came to talk to me to see why i am mad and upset. No management wanted to talk to me to see if they can fix the problem. I took off, went and bought a brand new car at BMW of Seattle again. I honestly suggest to everyone to NEVER EVER STEP INTO THAT DEALERSHIP. i swear that even with traffic, if you go to BMW of Seattle or even BMW of FIFE, you will not only get a better deal on the car, but you will also get exceptional service. even the service department takes care of you. unlike BMW of Bellevue that has always a problem with their car wash and its never working. I will NEVER EVER step foot in that dealership ever again. and i will tell all my friends and family to do the same. They don't deserve it when they are so full of themselves that they don't give a damn about any customer. They only care about their pockets and if we stop going there and hurting their pockets maybe they will start to give a damn about their customers

Ali Morshedzadeh Nov 16, 2016

My husband and I chose to purchase our BMW at BMW of Bellevue because the sale team was very professional and knowledgable but we regret not checking out their service department. Their lack of communications and horrendous customer service are unacceptable. For example, I tried calling their service department to schedule an oil change. No answered, went straight to voice mail. Hence I left them a detail message asking them to call me back. Three days later, still no response from BMW. So I called again. Had to leave another message due noone answering the phone, and again asking for them to call me back. Same thing happened. No response. Nothing. So I tried calling a third time. Same thing happened. So I called back right back. Of course the operator tried to transferred me to the service department again and I had to stopped her. I told her what had happened. Her response? Oh...they are very busy there. Really?!!!! That's her excuse for them???? Unacceptable!!! Anyhow, it did not stop there. So the operator ended up scheduling my appointment for them. Of course with my luck, my service manager's calendar was all booked. I had to insisted in seeing any service manager that are available and because of that, BMW were not able to give me a loaner car, which was part of my purchase package, because they are out. If I was in need a loaner car, I would have schedule weeks ahead. Hello?! If you guys had returned my call the first time....!!!!!!! Third issue, while we were there waiting for our car to be service, BMW offered to shuttle us anywhere within a 5 miles radius of their location. Since they said our car would take about 2 hours to be finished, we decided to take them on their shuttle service. Wrong decision!!! Two hours later, we got a called from Joshua Ellis saying our car was done. We asked him to pass on the information to the shuttle guy so he knows to pick us up. He said no problem. He will get back with us in 5 MINUTES! So my husband told Joshua that we will be outside on the curb waiting for the shuttle. He said ok. 10 mins goes bye, no shuttle, no phone call from Joshua. We decided to call him. Three times! No answered. Now it has been 25 mins. We are outside, in the cold. The location which my husband and I are at is about 7 mins from the dealership. Another 15 mins goes by, we decided to call the operator. We explained to her the situation. She said she would call us back. Again, no return call from the operator. Finally another 10 to 15 mins goes by and the shuttle came and took us back to the dealership. Only after we had gotten back to the dealership did we hear from the operator, saying that the shuttle is coming now to pick us up. I informed her that we're here at the dealership already. She seemed surprised. It's so frustrating to have this happened to us. We expected more from BMW. When you buy a car from them, they emphasize their level of commitment to great customer service and wonderful quick/fast response to their customers needs but now we found out it's all lip service to get you/us to buy their car. We want to get the new 5 BMW series in Feb/March 2017 but my husband is questioning it. He has extreme doubts of getting another car at BMW of Bellevue. And frankly so do I!

Kimberley Bienville Nov 9, 2016

I had my 10K service done here (for a BMW 228), and needed the automatic wipers fixed, they were very erratic. The outcome was well short of expectations. 1: Courtesy shuttle is severely understaffed. I waited more than 30 minutes in the morning for the shuttle, and 20 minutes past my scheduled time in the evening (plus extra 10 minutes to pick up another customer who was not on the way). 2: Shop foreman shrugged off my wiper complaint saying "they are all like that", you need to get used to it, but we'll try to "reinitialize". I saw the courtesy shuttle wipers in an X3 work just fine, much better than in my car. I called my advisor and left him a message that the wipers work just fine on that X3, so it's not true they all are bad. I never got a call from my advisor the whole day, and when I picked up the car, I see a note that they "reinitialized" the wiper sensor, drove it, and it was fine. Yet, as soon as I left the dealer I saw the wipers not work right. For those who want details, my automatic wipers trigger in an irregular way, erring on the side of not triggering enough. To compensate I have to turn the sensitivity dial up and down, especially in light rain, frequently reducing this to triggering them by hand when I can't see anymore. And when at this highest sensitivity setting, they will quickly crank up to max speed with no change in rain intensity. I wished the car had the old fashioned intermittent wipers, as they would work much better than the broken automatic ones... 3: As mentioned above, my advisor did not call me the whole day, and was gone when I was picking up the car. Actually, he called once, but I had a bad connection, and he hasn't tried again. I tried reaching him several times, unsuccessfully. 4: I bought the car at this dealership a year before. Had my share of trouble when buying the car, too. Got my temporary registration with only 2 weeks validity, apparently in error. My actual registration, of course, would take much more than 2 weeks to arrive (I think it was 4 or 5). I was never able to get hold of anyone who could help me track down my registration - despite calling daily and speaking with several managers. Summary: steer clear of this place, if you can help it.

Michal Oct 28, 2016

I purchased a used MINI from BMW of Bellevue recently and continue to have frustrating experience with them. I had been looking for a specific care for a while and saw that BMW had the type of MINI I was looking for used on their lot. I called ahead to make sure it was there and planned to go look at it. When I arrived the sales person I had spoken with was available, but had not done much besides make sure the car was on the lot prior to my arrival. We test drove and the sale person was not all that familiar with the details of a MINI including how the sunroof worked, or perks of the car. We found a few dents on the car which were unable to be fixed, but overall the car was clean and ran well so I decided to purchase. The purchasing process went fine. I asked that the car be cleaned prior to me taking it home which it was, but it was a very quick clean. There was still some mildew in the creases of the sunroof and sap on the roof of the hardtop. When the car was brought out to me the trunk was spontaneously opening. The sales person did not seem to know why and I tried driving it home anyway, and the trunk popped open in the parking lot while I was driving. I took the car back in and they said they'd check it out. PRO - they did give me a loaner while they tried to solve the problem. The next day they called and said they weren't sure why that was happening, but it didn't seem to be the case in any more. I picked up the car and drove 5 miles home. When I got home I parking in the sun and noticed there was a large crack in the windshield. It was directly behind the rear view mirror and not able to be seen while driving or inside the car. I called immediately to tell BMW this was the case and they said I needed to call my insurance and have them take care of it. This crack did not occur on my five mile drive home, as it was about 10 inches and there were no rocks that hit my windshield while I was driving. I had to argue with them that this was the case before they finally agreed to replace the windshield. I asked if they could come out to my house to replace and they said no, so I schedule an appointment for the following week. I requested and was guaranteed a loaner while they fixed the windshield. Today I brought my car in for the appointment and was told there were no available loaners, so I'd need to go through enterprise rental car. This took an extra hour while I waited for enterprise to pick me up and then give me an Altima to drive while my car was serviced. Two hours later, I'm just getting back home when I get a call from BMW explaining that they in fact do not have my windshield in stock, and that they typically send someone out to my house to have windshields repaired. They asked that I bring the rental car back and take my car home to wait for the windshield company to call and schedule an appointment. Needless to say, this took another hour and a half of my time, driving back to the dealer and getting my car back. Overall my experience with BMW has been very poor and I will never buy a car through them again, used or new. I had chosen BMW to purchase a car from rather than a private, or non-luxury car dealer, because I wanted a high end dealership, with experience and good customer service. This was not the case at BMW, as I found it.

Taylor Gwinn Oct 7, 2016

I was unimpressed with my service. It started off great. BMW of Bellevue gave me a loaner which I was not expecting being that I purchase my bmw used and from another dealership. they installed/updated software to defeat the auto stop/start function. where bmw of Bellevue failed to address my second issue and said on the phone it was fixed, it was not. The third issue had a completely different diagnosis from the technican then what the service advisor told me over the phone. so I'm not sure if he even looked at what the techican said or if he was just making it up. what really was most unacceptable to me was that they kept my car for 3 days and I had to call everyday around 3 to get an update. not once did I get a call from bmw of Bellevue to give me a status. very unprofessional. btw, this is my 3rd bmw and this is by far my worse experience. I'd have to say that everyone was very nice at the dealership, they just failed on deliver. oh, they gave me my keys when I came to pick it up. no body explained anything, just had me sign since it was free of charge, but no idea what work had been completed except for my conversation with the service advisor which they only took care of 1 of my 3 issues. 8/24/16-Follow up. I didn't see that a response was posted to please contact the general manager. It didn't sit with me so I decided to try again and I contacted BMW of Bellevue. This time they seemed to be more receptive to my complaints. I took it in on a bright sunny day for them to test the auto-lights. it stayed on when it should have gone off, they set me up with appointment which included a free loaner car for tomorrow. i'll repost after the work is completed. I am increasing the stars up to 3 since they are trying and not just saying can't diagnosis or something similar. 8/30/16-I've moved this up to 4 stars. if they would have done this in the first place it would be a 5 stars. I had a few other complaints (i.e. aux fan) and Josh took the time to document them thoroughly. This time they got it right and the paperwork showed they did a few other things that the car was due for as part of BMW's free maintenance program. that saved me another trip for these maintenance items. Oh, I forgot to mention, the folks that greet you couldn't be nicer, they don't leave you standing around looking lost. One area that could still be improved is when you come to pick up your car. Not sure if it should be the cashier or the who, but someone needs to explain what was done or not done on your car. This is my 3rd bmw and nearly 20 years with the brand. I know a lot about these cars but it would be nice to at least be given the option to understand what was done on it. Thanks

Waiky Lam Aug 30, 2016

air bag recall, 2002 e46 325ci My advisor was weird (50's old guy with heavy fingernail polish, ear-rings, etc)---whatever... that's fine for Venice Beach or a bartender but I didn't expect (or admire) the level of UN-professionalism here. I presumed this was a location with intelligent and educated personnel, and maybe I'm too conservative, but I got a creepy vibe from Cliff... Forward to having to overhear him tell a young woman off in an offensive tone about how it was her fault her car had a flat (instead of just trying to help her...it was a guilt trip and an insult). I don't know the entire story. Maybe it was her fault, but her point was ignored and I advised her to visit discount tire. When we formally met, I informed him I'm an enthusiast and know my car well. It needs a few things, in which I requested a quote for parts and labor separately. I then waited about an hour for the shuttle (which takes only 1 person at a time, even though it seats 5) and imo should've been issued a loaner vehicle, bus pass or UBER. Or the shuttle should group 3 to 4 people to be more efficient with (at least) time. The pickup was fine... the driver was courteous and drove in a professional manner where I felt safe. We even drove by many poke-stops en-route. upon returning my keys, the car was done, I signed, and I walked out to find my car. Upon inspection, I found the rocker panel (passenger sideskirt) was (literally) hanging off. It was half attached, and swaying in the breeze by 2 or 3 front clips still intact. I returned, Cliff (and the shuttle driver) walked out to see it by my request. Cliff asking (repeatedly "what is it?") To me, (as I didn't enjoy talking with him I knew showing this to him should be sufficient. Instead, he said "uh, so... it's probably from the car wash...happens all the time". I was not pleased with this due to knowing it's a common lift point issue with cars lifted without proper fitment. If the support point is too close to the side (and not on the pad) it will crush and destroy the side-skirts (and/or the car will fall off the lift too). In my case, the skirt popped off and was neglected. However, as I began saying this once to Cliff, he disregarded me talking at all, and kicked it back on. it did snap in place, but upon further inspection, I did find a center clip has been damaged and while it looks "ok", it's definitely in worse condition than when I left it that morning. there was some fabric that was torn inside the interior of the car too. I took pictures of that. I also don't wish to ever see Cliff again and wonder who hired him, or if he's just trying to get attention. The experience I had was one of the worst, and I wish I never brought my car in at this point. since that day, My car also has a slight vibration in the driveline. I'm replacing the giubo (myself, b/c I've done everything from engine rebuilds to differential swaps, and suspension) and wish I would've done my own air-bag recall. My car has a lot of miles, and it's not perfect, but I do know it thoroughly. I've replaced my own headliner, sunroof cassette, interior panels, stereo, shifter bushings, ignition coils, plugs, gaskets, radiator, tank, waterpump, throttle body gaskets, steering wheel, and it's been a project that I enjoy. I like to fix and maintain things. But when I see my car return with a body panel hanging off of it, the interior ripped and hanging (pic on my fb page), and now it vibrates at 30-40mph, just after I get one air-bag replaced then HOW should I rate? I don't blame Cliff for any damage (except whatever his foot may have caused) but he didn't check the car, nor did he care about it at all. The tech(s) should be retrained on how to properly lift a car, and I'm thankful it didn't fall off the lift. I wonder if they took tools to my giubo to make it worse on purpose b/c I looked at it a few weeks ago, and know it has some cracks, but now it feels like they wrenched on it to purposely break it more, or speed up it's failure. lesson = take lots of pix

Lost Dragon Aug 5, 2016

This review is for the Service Advisers. After dealing with my SA (Jenn) a couple of times I felt the need to let BoB customers know to be careful dealing with them. This place will LIE right in font of you and take your money. Couple of days ago, I noticed the cover for the headlight washer was no longer there. I called Jenn and asked her if I will need to go back to BMW of Seattle where I purchased the car or Bellevue will be fine for the warranty service. After she understood what the issue was, she told me that cover will not be under warranty, and tell me to contact parts. I did, and the parts technician notice it wasn't just the cover, it was the whole spray nozzle. Since it's not just the cover, I figure maybe the nozzle will be under warranty. I left, and called Jenn again a little bit later. She told me still, not under warranty, but if I insist, and doesn't believe her, she will schedule me an service to take a closer look. This morning I dropped off my car. Jenn went out and did the routine inspection. She then handed me the quote to sign. The quote was $478, and she said if it doesn't go over, she will go ahead have the car repaired. I asked her if we are going to do as we agreed over the phone and check the warranty coverage first. She told me she looked at it while she did the inspection, and it for sure WILL NOT be covered. She saw me getting irritated, and told me she will get the service manger to take a look at my car and tell me exactly what she had just told me. She also made it clear manager was busy and she did not what to trouble him, like I was being difficult. The manager got there, and asked her if the bumper had damages. Jenn avoided answering that question. Then he went on to inspect the car. When he came back he told me he didn't see why it wouldn't being covered, took 100% responsibility, and told me everything Jenn told me is what he wanted his advisers tell the customer. I don't know if he actually told the advisers to say those things to customers. All I know is that, if it was my mom that dropped off the car, my mom would been taken advantages of, and paid $478+tax.

August Fang Apr 4, 2016

UPDATE after a year: After having to deal with the service department, I'm taking away 2 stars from my review. For some reason, the service and sales departments at the same dealership act like completely separate businesses that don't acknowledge each other's existence... Unfortunately, your customer don't care about your internal issues and the end result is just subpar experience for customers who expect fluid ownership experience... I've had to get one warranty repair and tried twice to get my free oil change that the sales department promised but in both scenarios the service department has made the experience subpar. First they forgot the sales department gave a warranty when I bought the car and claimed my repair on the aftermarket warranty i bought separately which had a higher deductible. Second, my free oil changes still have not materialized, because apparently those oil changes are only for scheduled maintenance... And i don't feel like begging my SA to give me my free oil change... the end result is just that the service department has always made me feel like an a**hole.. =========ORIGINAL REVIEW ON BUYING EXPERIENCE============= My first car buying experience with Charles Schaefer at BMW of Bellevue has been phenomenal! If anyone can work magic to find your dream car, it's him. I was in the market for a few months looking for a rare low mileage E90 M3. I went into bmw of Bellevue about a month ago browsing, but as I expected they didn't have the M3 I wanted. Charles assured me that he would give me a call as soon as he gets one in. I didn't expect this call to come for at least few more months, but to my surprise, I got it only a month later on a Saturday morning. The car was in perfect condition; low mileage, one owner, great color and wheel combo. Exactly what I was looking for. At this point I was expecting a dealer to cut deeply into my wallet, exploiting my inpatience. So I did a ton of research on the resale value, and was prepared for battle. But to my surprise again, Charles was straight as an arrow and offered me a fair price right off the bat. I signed on that day and has been smiling since. The sweet deal the finance department through in for an extended warranty also didn't hurt. And Charles even went out of the way to order an original owners manual from Germany as the previous owner had lost his. A final note I'd like to mention is that Charles is deeply knowledgeable about what he's selling. As a car enthusiast, I've always been off put by the majority of salespeople that only seemed to have read the brochure 10 mins before hand whenever you ask a question. Charles is an enthusiast himself and gave me solid anecdotal descriptions of the pros and cons of the M3 vs the m235i and made me feel like I actually learned something going to a dealership. Truly a five star experience and would definitely love to do business with them again.

Jimmy Cao Apr 2, 2016

This dealership is a sham! They cheat and forge documents. So I had transferred the lease of a BMW 328xi coupe from someone in LA, that was due to be returned on 2/17/2016. As per policy of BMW I had to get it pre-inspected within 90 days of return to assess any charges for extra mileage or excessive wear and tear. Here are the chain of events and fraud done by their Sales manager - Uwe Pheumer - I brought the car to the dealership on 1/11/16 for a vibration issue and pre-inspection. They fixed the issue for no charge since the car was under full warranty and told me everything looks good from an inspection perspective and the only thing I need is new tires - this was all verbal. As per BMW policy they were supposed to fill out a form and show me details - I was unaware too. I asked the marketing guy later on because apparently they are the ones to discuss the lease end questions, and as per him (I don't remember his name, but recognize him by face), I'll need new tires regardless because he was so confident that the tire depth would have been lower than 4/32 (minimum needed at the time of car return). I didn't say anything and left. On 2/15/16, I took the car to Discount Tires shop in Redmond, WA and had them measure the depth of the tire thread and they wrote it on their official company card that the tire thread depth was 5/32 for front tires and 6/32 for the rear tires. The same day I took the picture of that card and emailed it to BMW financial services via their own customer portal and stated how BMW dealership is telling a lie without even measuring the depth of the tire thread and telling me to spend $1000 approx. for brand new tires. On 2/16/16 I went to the dealership to turn in the car and Uwe Pheumer inspected the whole car for about 10 minutes or so, looked at the car from the exterior thoroughly and even measured the thread depth of the front tire with his own device and said "yes, tire looks good, it's 5/32 depth" and I told him that am leaving the card from Discount Tire in the car itself for their reference and he was ok with that. He then fraudulently made me sign on 2 places on an ipad stating that it's for 1.) Odometer rating and 2.) The fact that am returning the car today on 2/16/16 - that's it and everything else looks good and I'll get the final bill from BMW financial services regarding the disposition fee of $350, which I was already aware of as part of the leasing agreement. A couple of days later I just logged into my BMW account and saw the amount of $2360 that I owe them and I sent them a message regarding this for which they never responded - not even now. I thought they would take care of this discrepancy and I forgot about it. Yesterday (2/26/16) I saw the bill in my postal mail, after which I called BMW financial services and asked them to look into this fraud - they've asked their supervisor to call me back by Monday 2/29/16. The lady whom I spoke with recorded my conversation as required by law for debt collection and sent me the inspection report that was sent to them by the dealership in Bellevue. To my shock and surprise Uwe wrote up the report, with the $$ numbers and showed my signature at the bottom without me being even informed about it - this is a clear fraud and the dealership never gave me a pre-inspection report because as per their own policy I had the right to challenge their assessment and get the inspection done from a 3rd party - which they avoided because they would have been proven wrong on their assessment. They are trying to get me to pay so they can resell the car. Now, they changed their claim that the tires are a mismatch - I forwarded them the email from the original owner stating that they never changed tires - which makes sense because why would someone change tires on a brand new car with 19k miles only!! They didn't even ever give me a pre-inspection report and just said that it all looks good. They knew in their mind that they have to resell it and don't want to pay for normal wear and tear hence have the consumer pay for it.

Altamash Saajid Mar 14, 2016

Engell Pellumbi, BMW of Bellevue Service Manager, and Clif Newton, Service Advisor, are scammers, liars, thieves, and PROFESSIONAL CON MEN. Mike Miller is the scum that collects on the butt of a pig. The General Manager, Mr. Kjell D. Schei. IS the scum that collects on the scum on the butt of a pig. They do anything they can to get your money, rig your car with rubber bands and duct tape, get you on your way, then blow you off when you realize they ripped you off and caused more damage to your car. I paid $3,089.07 to have my battery and alternator replaced, a rip off in itself, only to find out after two months of ongoing electrical problems and being stranded several times, that my positive cable was NOT connected to the battery terminal. It was only laying next to it and being partially held in place from the pressure of the cover. Every time I hit a bump, I would lose lights, radio, and get numerous fault light warnings. The car randomly would not start and I had to have it towed twice. The old battery cables were just thrown in the back of my trunk as well. Clearly, if the cable was not connected and tightened, they did not take the time to do it properly, and did not check the system as is required. Clif Newton's email reply, "I will forward this to my manager for him to review Obviously my technician did not connect the battery correctly when he replaced the battery It would not have been the cause of the original failure, as we did replace the battery And he should have removed the old bad ibs cable from under the new battery Careless work for sure, I agree." Despite Mr. Newton agreeing that their work was "careless" And saying "Obviously my technician did not connect the battery correctly when he replaced the battery", Mr. Pellumbi has done NOTHING to fix this, and refused to refund my money. Not an apology, not an email, no refund, nothing. Apparently he is okay with having his service department do careless work for sure! AVOID THIS PLACE AND GO TO BMW of Seattle. They're careless idiots there too, but at least they take responsibility for their mistakes and make it right. The General Manager, Mr. Kjell D. Schei, called me one time. He has not tried again or returned my call after I left a VM for him with my information. The General Maanger has done NOTHING to resolve this.

Rick S Dec 12, 2015

Let me start by saying, that I feel like I got a good price on the car. That alone is the two stars, if the review were solely on the car price, then this would be a lot higher review. However the car price + buying experience + service experience is what I am rating. 1st off, if you want customer service and help, don't go here. Try Tacoma or Seattle. (read the reviews on those first). With that said: I had an appointment with the sales person and got there that day and she was double booked and running between two people. Very impersonal. (this should have been a clue). Whatever... So we test drove the car, never came to an agreement, I get home and an email from the sales manager offering the car at X price. I agree. Second - The buying experience - Very similar except I saw her a bit more because we had paper work to do. Our appointment was at 10am and we were promised it would all be ready. I even pointed out a few things about the car and there was no second key. I was assured this would be taken care of as well. So we end up waiting for about 45 minutes for them to get everything ready. We sign all of the papers and the items I had asked about weren't taken care of, so another 20 mins... And no second key. I was told it had to get made and would be shipped to me along with plates. This was the end of August. End of October comes around and I email my salesperson asking about these two items, no response. Beginning of October comes around and I call my sales person and she says it will get taken care of. I follow up with an email. No response. I call the dealership, I am told it just arrived and they would send it. I inquire about the key and she doesn't know. (This is now going on a month and a few days). I have to spend an hour on hold with BMW NA to speak with someone and file a complaint. A day later the key is fedex-ed to my house. My plates finally arrived today.... To this date I still haven't heard from my salesperson. So if you need anything, be prepared to jump through a lot of hoops to get it accomplished. If you don't need anything and just want a good price, try your luck. I will not be buying my next car at this dealership!

Jason You Oct 8, 2015

jason745 Oct 8, 2015

Jason Oct 8, 2015

Dishonest crooks: sums up our experience with Bellevue BMW. After using a nationwide car search through our well known military based credit union, we located a certified used 2012 BMW X5 with 38k miles at BMW of Bellevue. We reached out via email and were contacted by sales rep Alvin Ecklund. The car had all options we desired and Alvin was, at first, helpful to provide details of the car and attest to its excellent condition. Since we live in Texas(and the dealership is in Washington) we expressed concern to Alvin about purchasing car without seeing it in person. He stated that he often sold cars to out of state buyers. We asked specifically for any information or pictures about any imperfections on the car that would distinguish it from new. Alvin responded with an email that said “This is in excellent condition no scratches that I saw and also inside is also in great condition.” We purchased the car, and paid $1200 to the auto transport they recommended and waited for the car to arrive. Within 10 minutes of the car being unloaded from the transport my wife called me to express frustration with damage to the inside of both door panels. She also noted that Alvin signed paperwork with the transport company acknowledging a dent in the driver’s side rear fender. Though the dealer apologized, it took several weeks for Bellevue to provide a reference to a local repair shop who came to look at our door panels. The repair shop, (again recommended by Bellevue) said the panels could not be repaired to excellent condition and proceeded to show us where sub-par previous repairs on the panels were already failing. We again reached out to Alvin and requested that Bellevue replace the door panels. Alvin explained in email that “Great condition is what a used vehicle will be once they repair the panels for you”. We escalated our complaint to the general sales manager Uwe Thuemar. After Uwe suggested that the transport company had damaged the car, he took another 4weeks to tell us that we would be getting a check for $500 to cover the cost. (It is worth noting that the transport company had the car for only 3 days. So the logic behind a company transporting this car all the way from Washington to Texas, damaging the back seat interior door panels, trying to partially repair them, and delivering it to us in the span of 3 days is ridiculous.) Further, during the first few days of ownership it became apparent that the driver’s side seat belt is installed twisted. Our car is at our local dealer today for a routine oil change and some other small issues. We asked them to fix the seat belt and were explained that this is not covered under our certified used warranty since the assumption is that the car is delivered correctly. Our local dealer asked Bellevue to cover the $70 charge to correct the issue and Bellevue refused saying they are done dealing with us. We were also told the door panel replacements are $1300 EACH plus labor. So the BMW dealership needs $2700 plus labor to fix the seat belt and door panels on a certified used BMW with 38k miles that was sold to us in “excellent” condition. We find it hard to believe that any BMW dealership considers a 38k mile certified car with holes in the rear door panels to be acceptable, much less excellent condition. Had we known the accurate condition of this vehicle, we would not have purchased it. We will continue to work our way up through corporate, but this is ridiculous and everyone should be warned.

Chris Roth Sep 21, 2015

Dishonest [non-permissible content removed]: sums up our experience with Bellevue BMW. Cliff notes: We purchase a certified used X5 with 38k miles from BMW of Bellevue and had it shipped to us in Texas. The car arrived with damage to interior panels of both back doors, a dent in the side of the car, and a the drivers side seat belt installed incorrectly. We were told the car was in excellent condition prior to purchase. We immediately contacted the dealer to complain about the interior panels and dent. After 3 months, they sent a check that doesnt even cover ¼ the cost of what our local BMW dealer said it will take to make the car in the excellent condition we purchased. Bellevue BMW apparently today told our local dealer today that they are done dealing with us and refused to pay the $70 to fix the seat belt installation error. If youre looking for honesty and a dealership that stands behind the cars they sell, BMW of Bellevue is not it. Details: After using a nationwide car search through our well known military based credit union, we located a certified used 2012 BMW X5 with 38k miles at BMW of Bellevue. We reached out via email and were contacted by sales rep Alvin Ecklund. The car had all options we desired and Alvin was, at first, helpful to provide details of the car and attest to its excellent condition. Since we live in Texas(and the dealership is in Washington) we expressed concern to Alvin about purchasing car without seeing it in person. He stated that he often sold cars to out of state buyers. We asked specifically for any information or pictures about any imperfections on the car that would distinguish it from new. Alvin responded with an email that said This is in excellent condition no scratches that I saw and also inside is also in great condition. We purchased the car, and paid $1200 to the auto transport they recommended and waited for the car to arrive. Within 10 minutes of the car being unloaded from the transport my wife called me to express frustration with damage to the inside of both door panels. She also noted that Alvin signed paperwork with the transport company acknowledging a dent in the drivers side rear fender. Though the dealer apologized, it took several weeks for Bellevue to provide a reference to a local repair shop who came to look at our door panels. The repair shop, (again recommended by Bellevue) said the panels could not be repaired to excellent condition and proceeded to show us where sub-par previous repairs on the panels were already failing. We again reached out to Alvin and requested that Bellevue replace the door panels. Alvin explained in email that Great condition is what a used vehicle will be once they repair the panels for you. We escalated our complaint to the general sales manager Uwe Thuemar. After Uwe suggested that the transport company had damaged the car, he took another 4weeks to tell us that we would be getting a check for $500 to cover the cost. (It is worth noting that the transport company had the car for only 3 days. So the logic behind a company transporting this car all the way from Washington to Texas, damaging the back seat interior door panels, trying to partially repair them, and delivering it to us in the span of 3 days is ridiculous.) Further, during the first few days of ownership it became apparent that the drivers side seat belt is installed twisted. Our car is at our local dealer today for a routine oil change and some other small issues. We asked them to fix the seat belt and were explained that this is not covered under our certified used warranty since the assumption is that the car is delivered correctly. Our local dealer asked Bellevue to cover the $70 charge to correct the issue and Bellevue refused saying they are done dealing with us. We were also told the door panel replacements are $1300 EACH plus labor. So the BMW dealership needs $2700 plus labor to fix the seat belt and door panels on a certified used BMW with 38k miles that was sold to us in excellent condition. We find it hard to believe that any BMW dealership considers a 38k mile certified car with holes in the rear door panels to be acceptable, much less excellent condition. Had we known the accurate condition of this vehicle, we would not have purchased it. We will continue to work our way up through corporate, but this is ridiculous and everyone should be warned.

carx793 Sep 21, 2015

Absolutely not recommended. Zero or negative stars should exist for businesses like BMW of Bellevue. I had a recall for the passenger side airbag, which needed to go to the dealer for service. I was called by my service "consultant" to let me know that the airbag work was complete. However, I was advised that I needed the following services performed: 1. Replacement of oil filter housing gasket 2. Replacement of VANOS line 3. Replacement of front control arm bushings 4. New coolant and brake fluid, as well as a fuel injection flush There were minor leaks from the first two items, so fair enough with the diagnosis. They provided photos of the leaks, which verified the issue. I was quoted repair costs of $850 for the gasket repair and $375 for the VANOS line. I had both repairs done for less than a combined $600 by an independent BMW shop. I had the front control arms replaced about 10,000 miles ago, so I found it odd that I needed new bushings already. I had also had the car aligned less than 500 miles ago, and this had not been mentioned as a problem. But perhaps the bushings were defective, despite the fact that no photos or other documentation of the problem with the bushings. I took it back to my independent BMW shop, since they offer a 2 year, 24,000 mile warranty on all repairs and parts. There was NOTHING wrong with the bushings. My shop even offered to have the BMW of Bellevue technicians come down to identify why they had made the diagnosis. BMW of Bellevue wanted to charge me $700 for a repair that was not necessary in any way for any reason. This is fraud. BMW of Bellevue's recommendations for fluid changes were based on no information. They checked none of the fluids before recommending that they be changed. I replaced the coolant 15,000 miles ago and the brake fluid 2,000 miles ago, but they wanted to charge me $230 and $200 to replace them. Fuel injection cleaning is absolutely worthless and unnecessary if there are no problems with the injectors, but they wanted $230 for that "service." Again, this is a fraudulent recommendation. BMW of Bellevue attempted to sell me over $2,500 of service, the vast majority of which was not necessary or justified. I don't know if their tech Kevin is trying to generate work for himself to make his quotas or if their service consultant Dean is paid on a commission basis to pimp and upsell services while they have your car in the shop for a required repair or service interval. Regardless, they should be ashamed of their cynical approach to customer service. Finally, their automated email system continues to follow up on the unnecessary services, which is simply laughable. I have never unsubscribed from emails with such pleasure. NEVER, EVER take your car to BMW of Bellevue unless it is a warranty or recall service. ALWAYS get a second opinion on any service or repair recommendations from them. You will save significant money and may even find that the recommendations are not necessary, as I did.

TEM_Renton Sep 1, 2015

I had really bad experiences with BMW, especially BMW of Bellevue. Horrible services at all. There are reasons that I gave the one star. I don’t even think they deserve 1 star. I feel really awful so I decide to step outside to speak out. I hate writing things online, especially for those people speak English as their second language just like me. Sorry about my terrible grammar. Hope you will know what is going on through my stories, I will try as hard as I can to explain what’s happened. I bought a 2011 X3 Xdrive28i at BMW of Bellevue at Sep,16th, 2011. The problems came 11 months later. The steering was not responding when I start my car, the steering wheel like lost all the power. I thought was sort of glitch from the computer of the car at first, the problem went away after several times of restart. I took my car to BMW of Bellevue, they reprogramed the computer and told me the problem was solved. In fact the problem was get fixed for only months. The problem didn’t go away, my car went back to the shop 2nd time by the reason of broken steering rack. They fixed it again, but it didn’t last that long. The same problem came back when I was driving 60mils an hour on the high way, the steering wheel totally lost the power! It almost caused an accident!!! I was really mad. I spoke to the manager of customer service and told him I had spoken to my lawyer about this and he would love to help me with this, the manager told me if I was speaking of lawyer or reporter some sort of things, he would stop responding me anymore. As a international student and speaking english as my second language. I just want to get my problem fixed, so I compromised. They fixed it again. I don’t think they got the problem fixed, at least not from the bottom of my heart. There was another thing just happened recently. I tried to repair my Run Flat tire at the tire shop but they couldn’t use the key from my car took off the tire lock because it didn’t fit at all! I am the only one driving my car since I bought it. I just replaced 4 tires from the BMW of Bellevue almost a year ago. I went back to the BMW of Bellevue and tried to get some answers. I told them I didn’t touch the the key nut after I bought the car, I didn’t even know it exist in my car, it must be the mechanic replaced my tires switch it or put the wrong one on accidentally. Well the answer not really surprisedly, the answer was the mechanic from their shop follow by the rules, they have their own tools. Seriously, I only have one BMW, If it wasn’t done by me, or mechanic, who would be ? The “GOD”??????? The reasons that I gave 1 star is not only by the the bad experiences with them, but also the BMW of Bellevue is not really responsible. Always kick their responsibility to their customer after you bought a car from them. Please reconsider your decision if you really want to get real services!!!!! I would not hesitate put 0star if it has this level.

Bruce Du Apr 12, 2015

We bought a Brand new 2014 BMW X5 from the BMW of Bellevue dealership in December 2013 and we are highly dissatisfied with this dealership. This dissatisfaction is a result of our aggregate experience so far. We are writing this review, hoping that others will consider this before going to the dealership and more importantly they will improve this for future. The beginning of our experience with the Bellevue dealership was when we test drove the car and I have to say that was the only good experience. After that it all went downhill from there. The day we purchased the car, our salesperson David L. was in a mad rush. He barely explained how to set up the bluetooth and then for everything else he handed us the fat manual. He did showed the feature in the car itself where you could learn about the features yourself. You do not expect this buying a luxury car. When we test drove I asked David that BMW Connect works on Android phones and he was quick to reply that it does. After we purchased, when I asked how do I use BMW Connect from my Android phone he said that he only knows about iPhone - we should try to figure it out ourselves. We found later that BMW Connect does not work on Android in North America. Needless to say our buying experience was bad. He topped it by just bluntly asking for five star review on feedback and referring him to our friends. Rest assured, this guy would never get our recommendation. Next day after the purchase, we got a low air pressure warning on the Right rear tire. We went to the dealership and had to wait for an hour. David was roaming around chatting with his peers but never bothered to stop by and ask, if there was a problem. A person filled up the tires and mentioned that happens during change of temperature - I was surprised because Seattle does not experience that high of a temperature fluctuation but thought maybe. Over the next week or so, my wife had trouble connecting with the Blue-tooth while listening to music. It would suddenly interrupt in the middle. We sent an email to David L. asking for help. Instead of providing any assistance he outright proved us wrong by sharing that he has never heard of a problem like this. He instructed us to disconnect and reconnect. We tried and the problem remained. Our dissatisfaction was climbing and patience going away. We contacted the Manager at the Bellevue dealership. He heard the whole thing and apologized for the poor experience but again no offer for helping us out or he would do something about the experience. After a month had passed and we did not hear at all about our new license plate we called David L. since our temporary tabs are expiring. He looked around and mentioned that the new plates were at the dealership and had arrived a week ago, we should come to get them. No explanation to why he did not call us when the plates arrived. BTW, he has never activated the SOS feature on our BMW. We don't know what needs to be done and this was another of his 'learn it yourself' suggestion. Meanwhile, every few weeks the tire pressure in our right rear tire decreased. I had to buy a portable air pump to make sure that it was correct at all times. We did not wanted to go to this dealership again and add to the bad experience. Finally, after 3 months I decided to take the car to the dealership to get the tire checked. They looked at it and mentioned that there was a nail in it. I asked, if they could repair my brand new tire and they said that these run flat-tires cannot be repaired. Of course they are not covered by warranty. I asked if they could give me a loaner vehicle when they mount/balance the new tire and they refused to give a loaner vehicle for this type of service. i asked how much will that cost and they quoted me $450+ . I did a check online and found that I can get the exact same tire plus the install/balancing for $330. Not only they have horrible service they have prices that are 35% more. Of course I was mad at them and got the repair done myself. I even believe that the nail was in the tire from the start because it was the same tire that kept losing air pressure. These are special run-flat tires and hence they hold pressure for few weeks before they need air refill. All this has happened within four month of my car purchase. My experience has been so bad that I will never purchase again from this dealership. In fact my experience has left a bad taste for the BMW Brand also. I hope someone will finally pay attention to my complain and do something about it. I sincerely hope that no one ever gets an experience like this while buying a brand new luxury car.

savinay May 13, 2014

We bought a Brand new 2014 BMW X5 from the BMW of Bellevue dealership in December 2013 and we are highly dissatisfied with this dealership. This dissatisfaction is a result of our aggregate experience so far. We are writing this review, hoping that others will consider this before going to the dealership and more importantly they will improve this for future. The beginning of our experience with the Bellevue dealership was when we test drove the car and I have to say that was the only good experience. After that it all went downhill from there. The day we purchased the car, our salesperson David Ly was in a mad rush. He barely explained how to set up the bluetooth and then for everything else he handed us the fat manual. He did showed the feature in the car itself where you could learn about the features yourself. You do not expect this buying a luxury car. When we test drove I asked David that BMW Connect works on Android phones and he was quick to reply that it does. After we purchased, when I asked how do I use BMW Connect from my Android phone he said that he only knows about iPhone - we should try to figure it out ourselves. We found later that BMW Connect does not work on Android in North America. Needless to say our buying experience was bad. He topped it by just bluntly asking for five star review on feedback and referring him to our friends. Rest assured, this guy would never get our recommendation. Next day after the purchase, we got a low air pressure warning on the Right rear tire. We went to the dealership and had to wait for an hour. David was roaming around chatting with his peers but never bothered to stop by and ask, if there was a problem. A person filled up the tires and mentioned that happens during change of temperature - I was surprised because Seattle does not experience that high of a temperature fluctuation but thought maybe. Over the next week or so, my wife had trouble connecting with the Blue-tooth while listening to music. It would suddenly interrupt in the middle. We sent an email to David Ly asking for help. Instead of providing any assistance he outright proved us wrong by sharing that he has never heard of a problem like this. He instructed us to disconnect and reconnect. We tried and the problem remained. Our dissatisfaction was climbing and patience going away. We contacted the Manager at the Bellevue dealership. He heard the whole thing and apologized for the poor experience but again no offer for helping us out or he would do something about the experience. After a month had passed and we did not hear at all about our new license plate we called David Ly since our temporary tabs are expiring. He looked around and mentioned that the new plates were at the dealership and had arrived a week ago, we should come to get them. No explanation to why he did not call us when the plates arrived. BTW, he has never activated the SOS feature on our BMW. We don't know what needs to be done and this was another of his 'learn it yourself' suggestion. Meanwhile, every few weeks the tire pressure in our right rear tire decreased. I had to buy a portable air pump to make sure that it was correct at all times. We did not wanted to go to this dealership again and add to the bad experience. Finally, after 3 months I decided to take the car to the dealership to get the tire checked. They looked at it and mentioned that there was a nail in it. I asked, if they could repair my brand new tire and they said that these run flat-tires cannot be repaired. Of course they are not covered by warranty. I asked if they could give me a loaner vehicle when they mount/balance the new tire and they refused to give a loaner vehicle for this type of service. i asked how much will that cost and they quoted me $450+ . I did a check online and found that I can get the exact same tire plus the install/balancing for $330. Not only they have horrible service they have prices that are 35% more. Of course I was mad at them and go

Savinay May 12, 2014

I ended up working with Jim T. by pure chance. I had been planning on buying a BMW 335 Xdrive for my wife but was waiting for the right timing to pull the trigger. When I learned about the BMW subsidized promotions for the Holiday Season I decided to make the move. I went to BMW of Bellevue looking for any of the three sales persons from whom I had bought cars in the past but they had all moved on. At that point I figured I might as well consider BMW of Seattle to see if I could find someone Id be comfortable establishing a connection with. It became clear that the vehicle would have to be ordered as the specs were impossible to find in the dealers data base. I was really close to closing a deal when out of the blue the sales manager threw in a monkey wrench, insisting that the purchase would not qualify for the Holiday discount because the car would be delivered after the incentives expired. I was very displeased with the outcome and walked out of the dealership, going back to Bellevue where I asked to speak to any sales person who was available. It happened to be Jim and looking back I think it was my lucky day. Jim was extremely personable, helpful, professional and never pushy. He helped me chose the options I wanted and never tried to sell me anything I didnt care for. The price negotiation which is the part most buyers dread was painless. He was willing to work towards a fair compromise which would put the purchase price slightly above dealer cost to guarantee them a reasonable profit but way below MSRP. He also offered to honor the Manufacturers rebate, the Customer Loyalty discount and even threw in a set of all-weather floor mats free of charge. We shook hands, I signed the order and paid the deposit and was out the door within one hour. Now the long wait for the vehicle was beginning. Jim would give me updates on the status of production on a regular basis which I greatly appreciated. When the vehicle finally arrived I got notified right away. My wife and I went in the same evening and were happy to see that it was exactly how Id ordered it, down to the last detail. I was also very pleased to see that the deal still stood as we had agreed upon, although more than three months had passed. There was no attempt to squeeze more money out of me, in fact Jim graciously offered to cover the discount for the Loyalty program which had expired and convinced the sales manager to agree to it. Next he went over the countless features of the vehicle making sure I had all my questions answered. He assured me that wed be welcome back anytime we needed help with expediting our learning curve. He followed up for the next few days with phone calls to make sure that everything was working to our expectations. I have always felt that there are there categories of deals. The worst is the type where both parties walk away feeling screwed. The second and most frequent type are the deals where one party feels like it won while the other lost. The third and best scenario is when everybody feels like they got what they want and are left with a pleasant experience. This is how I would rate my interaction with Jim and the BMW of Bellevue dealership. I dont know if I truly got the absolute best deal possible but I sure left with that impression and a big smile on my face. I hope Jim will still be there when Ill go back for my next vehicle.

R12GS_LC Apr 8, 2014

I recently had an issue with my car key, where it was not opening the doors. I had my insurance come out and open my car for me and I was able to start my car manually with my key but it would not work to unlock the car. I called and told bmw what my problem was and they said I needed to buy a new key. I went ahead and did this. When I go to pick my key up, the key does not work and is still not unlocking the doors with the clicker. The sales man said he would not reprogram my new key and I would have to bring it in to get diagnosed. I thought this was ridiculous. What was the point of buying a new key that doesn't even unlock my doors? I felt very belittled and discriminated against. I felt I was not being treated as valued customer and the man was trying to brush me off. I do not have the newest bmw and I am not the richest person and I felt this was a factor. The man was talking to me like a robot and not helpful at all. I have never left a business with such a bad taste in my mouth. I paid over $200 for a key that would not open my door, got horrible customer service that left me feeling like I never want to go back to this establishment again. On top of it, when I called a manager to tell him the issue and service I received, you could tell the two employees were "buddies" because that got me no where. I would not recommend going here for any of your car needs. What tickles me is that my girlfriend recently went in to buy new car mats for me and the man that offered to help her put them in the car seemed very helpful. He not only put every mat in for her, but when she was asking about a squeaking problem in the back of the car he recommend she ask the same man that "helped" me Cliff to assist her because (and I quote) "Cliff will often be able to tell you whats wrong with your car that way you don't have to pay the diagnostic fee of $150". Might I add that after Cliff told me that he could not program my new key, as he was trying to have me bring my car in, he quoted me $200 diagnostic fee. Its unfortunate that discrimination still exist this day in age. I suppose if you are going to Bellevue BMW you are required to look, dress, and act a certain way in order to receive acceptable service.

B Jun 11, 2013

This had to be one of the stranger experiences ever with a car dealership. I visited the lot with my wife (we are professionals in our mid-fifties) and spent about 15 minutes looking over the lot at various models. I am planning to purchase a new vehicle within the next 10 to 45 days. I planned to drive several models including the Audi A8, the Mercedes S550 and several others in that class. As we looked around, several sales people (both from the showroom window and also on the lot) just stared at us and none offered to help. We finally went into the show room, where, again, people just ignored us for a while. Finally, a young salesman approached us and I think I can reproduce the conversation almost verbatim: Him: Looking at cars? Me: Yes. I am interested in the 7 series sedan. Him: Want to drive it? I need your proof of insurance and driver's license. Me: How about trying to sell me the car first? Him: What do you mean? Me: I would like to know something about the vehicle. Him: I just started here and I don't know anything. Me: Could you find someone who does to help us? Him: Are you having a bad day? Me: No, I just want to have some questions answered. Could you find someone for us? He then turned to the receptionist who held up her hands as if to say - I don't know who's available. At that point I looked at my wife and said "We're out of here". This was such a strange experience I don't even know what to make of it. I am in the fortunate position of being able to purchase virtually any vehicle that I choose. I'm not sure what kind of client they are looking for, but we were certainly well dressed and unobjectionable in any way; I would expect any car dealership to provide, at the bare minimum, polite customer service. BMW of Bellevue lost a potential sale, and at this point I don't plan to look at any BMW product because I would, as a matter of convenience, need to use this dealership for service. While I haven't had any dealings with the service department, I find that attitude is fairly consistent across a company, and I wouldn't want to get myself into that position. I had heard other comments from friends in the financial industry that this dealership had a bad attitude but I had decided to give them the benefit of the doubt. I guess sometimes word gets around because the comments have a basis in fact. [violative content deleted]

indybroker Jul 1, 2008

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