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Recent Reviews from BMW of Bellevue

Summary: They tried to sell me ~10% above real/fair price for a new car, and then told me that if I wanted lower (the actual real price) then I "would never have a BMW", and "perhaps maybe the next time I buy would be my year". I didn't even ask to negotiate, just asked for the real price with rebates to be honored. More detail: Reached out to BMW Bellevue to buy a car (new car with 0 miles). Sent dealership specification and asked them to honor MSRP minus national rebates published in the website and with the APR also published for qualifying customers (amid being a qualifying customer). Took 2-weeks of exchanging emails without receiving back any car proposal. Finally went to the dealership and asked again. They gave me an artificial MRSP and estimated monthly payments, and told me that they would look for a car in that range (they didn't look for a real car, just wrote an artificial/invented MRSP). This invented MRSP was already above the cost of the car I wanted and they didn't want to honor all the financial benefits published in BMW webpage. Seems to me, they just wanted to test how much I could pay and then sell me a cheaper car at that price. Cherry on top, when adding up the monthly payments that they printed based on the artificial MRSP, the sum was way higher than the final MRSP (including all taxes, fees APR, etc) – almost like a scam. I still wanted to buy a car, so I called again the sales staff and told them I just wanted a car at least similar to my specifications, with the national rebates included and accurate monthly payments, and I was willing to order and wait ~10 weeks if they didn't have a similar available. They responded: “this is what costs BMW, if you want lower (real price), then you would never own a BMW. Perhaps next time you buy is your year” That's the last I heard of them (not sure if they are waiting for me to call again, as this was a week ago). Next day I went to another BMW dealership with same expectations and same in-hand rebates. Walked out 1.5 hours later (paperwork time included) with a new car, exactly how I wanted it, 0 miles and even with a lower price of what I wanted. It was until this point where I realized how bad I was treated at BMW Bellevue, not only as a customer, but as a reasonable person. Disclaimer: I have no intentions on following up with BWM Bellevue customer service or management, as there is nothing BMW Bellevue can do for me. The intention of this review is to provide other persons with more information when deciding to look for a new car. If you want to be treated respectfully as a paying customer and avoid spending long hours at the dealership and then after that via phone/email “negotiating” what should be a fair price, just go to another dealership. Otherwise, at least explore more than one BMW dealership and compare yourself (you’ll be surprised).

ernesto torres Nov 18, 2020

Great experience at BMW of Bellevue. We had been looking for a used 2014-2016 X3 with around 50k miles for a few months. This dealership has new (used) high quality vehicles coming in daily and we came across an X3 that was recently posted. They didn’t have time to post actual photos so we made an appointment same day and was pleased to see the vehicle met all our needs and more upon arrival and test drive. There was a moment that crossed our mind thinking they may be showing us the wrong vehicle posted because it was so nice and not what we expected. Huge plus and great first impression. The X3 was amazing and only had 57k miles, included M-Sport and Premium packages, and an added bonus of the larger 35i engine. It hit all our desired features in our months of searching and the straightforward pricing put us at ease. Our Client Advisor, Rava, was exceptional and we enjoyed his honest approach—there was no need to haggle knowing we had done our research and we knew we had a great deal in front of us. The only area that may have required negotiation was getting a second key made to avoid paying ~$300, but Rava went ahead and made this happen at no additional charge before we even needed to ask during closing paperwork. While Rava did and has continued to provide amazing service, we found the finance team to be more aggressive with their tactics and in some instances the typical “bad car dealer” experience. We can appreciate the need to make a profit and perhaps this is the dealership’s “good cop, bad cop” approach that works well in a majority of their client engagements—we didn’t find it much to our liking. Upon driving the vehicle home it was noticeable that it could have used a professional detail to bring the full experience to a perfect 10. It wasn’t necessarily dirty, but appeared like the vehicle was quickly wiped down and not fully detailed because dust, wipe marks, and other smears could be seen while driving away from the lot. Again, they didn’t have actual photos of the vehicle in the internet post so they likely planned to professionally detail the vehicle later. Perhaps we purchased before this could be done. We plan to pay for a full exterior and interior detail to bring the vehicle to its fullest condition. Overall, BMW of Bellevue is highly recommended and Rava was such a pleasure to work with. We couldn’t have asked for a better Client Advisor during our recent purchase.

PDS Mar 5, 2020

I've been a long-time BMW customer (16 years) with my first BMW actually from BMW Bellevue. After particularly poor service a few years ago, I switched to BMW Seattle. I'm ready to purchase another new BMW and happened to be with two friends in the Bellevue area today who offered to help me choose a new vehicle so I stopped by BMW Bellevue - assuming things had to have gotten better. I was wrong. They are way worse. We walked the floor of the sales and service department for over 5 minutes without being acknowledged at all -- despite numerous sales people and a receptionist sitting/standing around. After that we stood in front the reception desk in clear view of both her and the 4 salesmen milling around the glass office -- again, not a single person said a thing to us. One salesman came up and asked if I was "Kyle" -- when I said I was not, he just walked away. I then went to the receptionist a mere 7-8 feet directly in front of me who was busily focused on her cell phone to ask if she could ask a sales person to help. With no welcome or apology for waiting or not seeing us (?) she picked up the phone and we continued to wait. 5 more minutes later, still nothing with multiple salespeople continuing to walk by and stand around the glass office. I asked her again if someone was coming and she motioned to one of the sales men that we were waiting...he shook his head 'no' and walked away into the office! I asked what the issue was and she said it was closing time and many folks had already gone home. When I inquired why the 5 guys standing around couldn't help she didn't have an answer -- and I also reminded her it was 7:18pm, we had been there for well over 10min...and that they close at 8:00pm. Just as we started to walk out, a salesman came up saying he was busy with a customer and was only just available -- at which point we decided to leave after such an extremely poor level of customer service. Not a single hello, welcome, we'll be with you, are you being helped, can you give me a few minutes...nothing. Just absolute disinterest and unprofessional behavior. I've enjoyed driving their cars for over 16 years -- getting a new vehicle every 2-3 years -- but I will never again even think about visiting BMW of Bellevue for sales or service and I recommend anyone else go elsewhere. BMW should be embarrassed and horrified to have BMW of Bellevue representing their brand and the luxury vehicles and service they aspire to offer.

JC-Sea Sep 20, 2019

This is going to be sort of a mixed review. The good news is I got my vehicle repaired under a federal recall at no charge and I can say the staff were very understanding and friendly as a result of my constant calls and texts checking in on progress. The bad news is I had to endure it taking over a month to fix it (almost 2 months when you factor in the date I called the dealership to make the appointment). I bought this X3 from the Mercedes Dealership which is also Autonation and purchased the extended warranty. I have had wonderful experience with that dealership both sales and repair. I've heard that the BMW sales department is equally great to work with but have never bought a car from them. I've had this X3 for 2 years without any major issues. 2 months ago the X3 threw out a drivetrain error. The number one cylinder was shutting down. When the error first occurred, I called the dealership to schedule an appointment and am told it will take 2 weeks to get it into the Dealership nearest me. I schedule the appointment but also since I have an extended warranty and they could see me in a couple of days, I took it first to a local repair shop that specializes in BMW repairs. I figured I might be out a couple of hundred dollars for diagnosis or they might be able to fix it in which case I'm only out my warranty deductible. In a day and a half, they determined the engine was in good shape (compression, spark, fuel) but that the DME (main computer) was probably what was causing the failure. Essentially the number one cylinder was shutting down. The local shop isn't able to program the DME so I needed to take it to the dealership. I get it to the dealership and it takes a week and a half to determine/confirm the DME is probably at fault which is covered under a Federal Emissions Recall (also which the local repair shop advised me). Dealership takes a half a week to replace the DME but unfortunately afterwards there are still misfires and the engine is running rough and then ultimately drops the number 3 and 4 cylinders. The dealership spends another almost 2 weeks trying different things (replacing plugs, coils, injectors, etc) to try and get it running right without any luck. Finally the Shop Foreman takes over for the tech because it is taking so long and in a few days, determines that the VVT is probably the problem, changes it and gets the motor running right. My opinion is that either the tech originally assigned was under-trained to work on BMW products or they don't have the diagnostic tools/knowledge in the shop generally available for what to do if there are failures such as this. This issue should have taken a week in my mind to fix . To be without my car for a week shy of 2 months is ridiculous (from original error to getting my car back from the shop). In the end luckily everything was all covered under the Recall so the only thing I was out was the $600 I had to pay for the original diagnosis at the local repair shop. The dealership shop foreman was great, and knowledgeable and got to the root cause and fixed it very quickly once he took over. The shop service advisors were kind and friendly but given that the tech couldn't find the problem, were kind of at a disadvantage at being able to provide any helpful information or timelines for the repair. The dealership provided a rental car for free which was great. On this visit I was merely inconvenienced for my patience and being without my car for almost 2 months. Ultimately though I fear that if I had to do this repair without the Federal Recall, it probably would have cost me in excess of $15k out of pocket with all the time and materials consumed to make the repair. I previously owned a 550i for several years with no issues but this single experience has soured me on BMW products. So much so that when the repair was finished, I picked up the car and I drove straight from the dealership to Honda and traded it in on a new CRV.

Chad Smith Jul 19, 2019

Once you purchase your car from BMW of Bellevue they could careless about you. It's better to buy from BMW Seattle or BMW Northwest. Your purchase experience will only last a day, but your service experience will last as long as you own the car. Actually getting a service adviser on the phone is a joke. Leaving a message is a waste of time. I have left 8 messages in 3 weeks, and I haven't heard back. My 'service adviser' is Michelle. My car was running different last month. I explained to her that my car was running a lot longer after shutting it off. It would stall after starting in the morning and when leaving parked while at work. I also told her that my clock was losing time. I was told that I could bring it in the next morning, also i could have a loaner for one day. A few hours later I received and email (not a call) stating "Your car is perfectly fine. When will you be returning the loaner today?" I have has several new cars, I have never had one with problems with only 23k miles on it. When I went in to pick up my car and drop off the loaner, Michelle wouldn't even speak with me. She told the guy I gave my loaner car to, to take me to the cashier. I was standing in line and another person (service) asked if I had been helped. When I explained I didn't feel like it, he took me back to Michelle. She was annoyed that I was speaking with her. I explained that I have been driving the car for almost 2 years and it never drove like it is now. She tried to dismiss me by saying there weren't any error codes and I didn't know how a BMW should preform. I laughed and said that BMW's run like crap, that's the ultimate driving experience???? She said that her service manager tested himself. I asked to speak with him. When he came over, I ran through my car's symptoms. He asked her why she didn't put them on the ticket. He let me know that all the problems I was having could be real issues. He suspected it could be ignition coil, instrument cluster, and or the battery. He asked her for my loaner back and told me my car should be ready in 5 days. When my car was ready, I went to the cashier since she would meet with me again. I read the service ticket and when they hooked my car up, there was an error code for the battery and the battery had to be replaced, since it wouldn't hold a charge. They charged it for 6 hours and it wasn't charging. Seems like a real problem to me. When I got home, I was looking over the service ticket, I saw that I needed new front tires. I called in and asked for a call back for a quote for tires. Two days later still hadn't heard anything. The following day, Michelle emailed wanting to know how my car was running. She let me know I was 'lucky' to use the loaner. I thought is was running much better and I thanked her. I asked her for a quote for my tires, since I needed them. She emailed an amount for the price of one tire and the price for an alignment. I asked for the price for all 4, she said that should couldn't give it to me since she didn't know the size of my tires. Couldn't it be looked up?? I sent her a picture of my ties sizes from inside the door. She then sent me the cost of the rear tires. Five minutes later she changed it to a lot higher price. Then a few minutes later said she would give me a discount. I said can I get a quote for all four tires and all labor. Here is her response: Front tires : $490 $5 weight and disposal Rear tires : 290 $5 weight and disposal 45/each tire to mount and balance 219.95 alignment It's about $1630 out the door. I read that and was shocked a BMW service department would send a quote like that??? In my world, that doesn't add up to anywhere near $1630. I called and have left 4 voicemails to an actual quote. I never heard back. I bought my tires elsewhere.

Michele Jun 28, 2019

Since 2000, I've purchased five cars from BMW of Bellevue but no more. Recently, choosing to use the BMW of Bellevue service department both damaged my car and cost me the use of the vehicle for over a month during the holidays. This dealership used to be top-notch; since switching to 'Auto-nation', it's become the lowest common denominator in terms of customer service. I called to schedule service as my 2014 328d was leaking oil I got an appointment almost two week away and, when I arrived, was advised that my warranty had expired the day before. It would've been nice if the person that looked up my car data when making the appointment had mentioned that; especially given the long lead time for the appointment. "We bill at $190 an hour," Aaron Weaver, my 'service rep' promptly informed me. With a leaky car right before Christmas, there wasn't a lot of leeway. He called back three hours later. The leak was due to the oil plug and pan threads being stripped by the oil change I got from them a month earlier. I wouldn't be charged, but the part wouldn't arrive until Monday, so my car would be there until Tuesday. It was very disconcerting to realize that the BMW dealership had screwed up a simple oil change. On Tuesday, I was informed the part was actually in Germany and wouldn't arrive for a week. I was told to come in for a loaner 'to cover [me] for the few days until the part came in.' When picking up the loaner, I also needed my work parking sticker and mailbox key. It took over 90 minutes. The actual hand off the loaner and getting the tag/key only required twenty minutes; the other 80 minutes were spent watching Aaron make telephone calls and listening to Engell Pellumbi tell me that I'd be taken care of. Driving off after wasting over an hour in a dealership the week before Christmas doesn’t really demonstrate care. What followed was three weeks of changing and growing stories. I was told the part would be in on the 26th, maybe the 29th. When the part finally did show up on the January 3rd, almost a month later, I was told my car would be ready on the 4th, 5th, and 6th. When I finally lost patience and told them that all I wanted was a guaranteed date and time that I could pick up my repaired car, I was treated to tales of sick technicians and the scheduling woes of auto service followed by me having to explain the "Should be ready" and "IF x happens, it'll be ready" don't constitute a guarantee. This culminated with five back and forth calls with Aaron that ended with him 'guaranteeing' the car would be ready on Friday the 5th. Then Engell called me an hour later to say it wouldn't and the technician being ill was causing a lot of trouble (apparently, they only have the one guy that can change an oil pan). I took my car to BMW of Bellevue for an oil change. They damaged the car and returned it to me without noticing. When I brought it in to be fixed, they took over a month to do it while giving me a new 'delivery date' every few days or hours. I heard multiple apologies from Engell Pellumbi, the Service Manager, but as far as I can tell nothing was done. I heard very little in terms of apology or sympathy from Aaron Weaver, and it doesn't look like much was done there, either. In any event, it's a month later and I'm still waiting for my car to be returned. I dropped my 3 series off for service on December 16th. As of January 7th, my car is still unrepaired. While I understand being patient in the holidays, that's a hard sell when being told the my car, which the BMW of Bellevue Service center broke in the first place doing a simple oil change would be returned on the 19th, the 28th, the 4th, the 5th, maybe the 6th and then 'we'll get back to you.' And I was stuck driving a station wagon for the holidays. I'm pretty fortunate in that I get to drive a BMW in the first place, but by choosing to get my car serviced at BMW of Bellevue, I got less time and more stress. Next time, I'll buy my BMW from somewhere else and advise everyone I know to do the same. . Quick Follow-up: I (finally) got my car back from BMWofBellevue. When I picked it up, Aaron took my loaner keys and advised that my keys were with the cashier and my car 'is parked right out front.' By "in front" in actually meant "parked in a dark side yard out in the rain and blocked in by another car." Given that he vanished immediately after getting the loaner keys, I couldn't point out his error. After hunting for my car in the dark and rain for several minutes I found it. Then some more hunting time to find a friendly mechanic (again, Aaron was long gone by this point) who moved the blocking car that let me squeeze my car out and away. I'm sure there are better ways to tell a customer "Screw you, we don't give a damn" as they're headed out the door unhappy to begin with, but the hiding the car on the side lot in the rain is an excellent way to make that point. This place used to be really good; it's very disappointing to see how quickly and totally it fell apart.

Douglas M Martin Jan 7, 2018

Let me start by saying, that I feel like I got a good price on the car. That alone is the two stars, if the review were solely on the car price, then this would be a lot higher review. However the car price + buying experience + service experience is what I am rating. 1st off, if you want customer service and help, don't go here. Try Tacoma or Seattle. (read the reviews on those first). With that said: I had an appointment with the sales person and got there that day and she was double booked and running between two people. Very impersonal. (this should have been a clue). Whatever... So we test drove the car, never came to an agreement, I get home and an email from the sales manager offering the car at X price. I agree. Second - The buying experience - Very similar except I saw her a bit more because we had paper work to do. Our appointment was at 10am and we were promised it would all be ready. I even pointed out a few things about the car and there was no second key. I was assured this would be taken care of as well. So we end up waiting for about 45 minutes for them to get everything ready. We sign all of the papers and the items I had asked about weren't taken care of, so another 20 mins... And no second key. I was told it had to get made and would be shipped to me along with plates. This was the end of August. End of October comes around and I email my salesperson asking about these two items, no response. Beginning of October comes around and I call my sales person and she says it will get taken care of. I follow up with an email. No response. I call the dealership, I am told it just arrived and they would send it. I inquire about the key and she doesn't know. (This is now going on a month and a few days). I have to spend an hour on hold with BMW NA to speak with someone and file a complaint. A day later the key is fedex-ed to my house. My plates finally arrived today.... To this date I still haven't heard from my salesperson. So if you need anything, be prepared to jump through a lot of hoops to get it accomplished. If you don't need anything and just want a good price, try your luck. I will not be buying my next car at this dealership!

jason745 Oct 8, 2015

Dishonest [non-permissible content removed]: sums up our experience with Bellevue BMW. Cliff notes: We purchase a certified used X5 with 38k miles from BMW of Bellevue and had it shipped to us in Texas. The car arrived with damage to interior panels of both back doors, a dent in the side of the car, and a the drivers side seat belt installed incorrectly. We were told the car was in excellent condition prior to purchase. We immediately contacted the dealer to complain about the interior panels and dent. After 3 months, they sent a check that doesnt even cover ¼ the cost of what our local BMW dealer said it will take to make the car in the excellent condition we purchased. Bellevue BMW apparently today told our local dealer today that they are done dealing with us and refused to pay the $70 to fix the seat belt installation error. If youre looking for honesty and a dealership that stands behind the cars they sell, BMW of Bellevue is not it. Details: After using a nationwide car search through our well known military based credit union, we located a certified used 2012 BMW X5 with 38k miles at BMW of Bellevue. We reached out via email and were contacted by sales rep Alvin Ecklund. The car had all options we desired and Alvin was, at first, helpful to provide details of the car and attest to its excellent condition. Since we live in Texas(and the dealership is in Washington) we expressed concern to Alvin about purchasing car without seeing it in person. He stated that he often sold cars to out of state buyers. We asked specifically for any information or pictures about any imperfections on the car that would distinguish it from new. Alvin responded with an email that said This is in excellent condition no scratches that I saw and also inside is also in great condition. We purchased the car, and paid $1200 to the auto transport they recommended and waited for the car to arrive. Within 10 minutes of the car being unloaded from the transport my wife called me to express frustration with damage to the inside of both door panels. She also noted that Alvin signed paperwork with the transport company acknowledging a dent in the drivers side rear fender. Though the dealer apologized, it took several weeks for Bellevue to provide a reference to a local repair shop who came to look at our door panels. The repair shop, (again recommended by Bellevue) said the panels could not be repaired to excellent condition and proceeded to show us where sub-par previous repairs on the panels were already failing. We again reached out to Alvin and requested that Bellevue replace the door panels. Alvin explained in email that Great condition is what a used vehicle will be once they repair the panels for you. We escalated our complaint to the general sales manager Uwe Thuemar. After Uwe suggested that the transport company had damaged the car, he took another 4weeks to tell us that we would be getting a check for $500 to cover the cost. (It is worth noting that the transport company had the car for only 3 days. So the logic behind a company transporting this car all the way from Washington to Texas, damaging the back seat interior door panels, trying to partially repair them, and delivering it to us in the span of 3 days is ridiculous.) Further, during the first few days of ownership it became apparent that the drivers side seat belt is installed twisted. Our car is at our local dealer today for a routine oil change and some other small issues. We asked them to fix the seat belt and were explained that this is not covered under our certified used warranty since the assumption is that the car is delivered correctly. Our local dealer asked Bellevue to cover the $70 charge to correct the issue and Bellevue refused saying they are done dealing with us. We were also told the door panel replacements are $1300 EACH plus labor. So the BMW dealership needs $2700 plus labor to fix the seat belt and door panels on a certified used BMW with 38k miles that was sold to us in excellent condition. We find it hard to believe that any BMW dealership considers a 38k mile certified car with holes in the rear door panels to be acceptable, much less excellent condition. Had we known the accurate condition of this vehicle, we would not have purchased it. We will continue to work our way up through corporate, but this is ridiculous and everyone should be warned.

carx793 Sep 21, 2015

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