They asked for summer maintenance and checked the car very smoothly. Now I can spend the summer safely.

My sales person and the finance person who handled the cash transaction were very good. The dealership was extremely poorly managed. I drove 8 hours round trip to purchase. I was assured everything would be ready for an efficient cash transaction. What happened were financial mistakes in the dealership favor. The worst was having to wait 4 hours for them to do a simple cash transaction. They did not have adequate staff on hand. I learned later that this is the norm at BMW of Bellevue.

Terry was an amazingly attentive salesperson. He provided a lot of detail throughout the process regarding the car as well as the ETA to delivery, and went above and beyond during the delivery process. I highly recommend this dealership

This is the first time buying a car that I was happy & didn’t feel pressured. Our experience with Bellevue BMW was amazing! They were honest & very pleasant to work with!

Honestly, the advisor was good. But the car servicing was terrible. They don't even do internal cleaning of the car. I could see lot of soil under the mats. On the top, they have very uncomfortable loaner car policy. UX doesn't show loaners. Pretty bad service for BMW.

Slightly disappointed, every time i bring my car here for an oil change it ends up costing me $1600-$2500 for random “suggested repairs”, as if they’re trying to meet a quota. yet somehow they’ve managed to “forget” to fill up my windshield washer fluid on 3 occasions.

Really nice and efficient, but little bit expensive.

Benjamin got me in in a prompt manner. The customer service he provided was exceptional! I look forward to going back and working with him with any future repairs and/or services.

I have an excellent experience purchasing my 2021 BMW X5 from Bellevue BMW. My sales associate was wondering and the entire team was helpful and accommodating.

5 Stars for my service advisor, Angel and his team. Answered any and all questions, daily follow up on status of repair. The video clip of what needed to be repaired was pleasant surprise. Met him with my 1st 2018 BMW X5 I purchased at BMW of Bellevue. With the second BMW, I requested him by name to be my service advisor when I brought the car in for it's 1st service there. I am sure other advisors are also 5 stars, but as long as Angel is there, I will always use BMW of Bellevue to work on my BMW. Worth the extra cost to have the confidence that the repair was done correctly.

Leonard is the absolute best at BMW Bellevue.

Great experience in annual maintenance service. Fast and responsive, no extra sells.

Had a stellar experience with them, I first interacted with them in 2020 for my first BMW car and now in 2022 I went back to them only as in current crazy market of markup price on top of MSRP, they were not charging any markup price and on top of it, buying a car from them is the smoothest experience. I would highly recommend John Lee as a go to guy, time and again he proved to be my SPOC for a flawless delivery. :)

The service I received was good and accomplished in a timely fashion. However I had to go to the car rental agency which is like five blocks away to receive my rental car. I purchased a 2018 X2 from BMW And Bellevue and was promised quite a few things that were eventually accomplished, however it took all my time and energy to micromanage the situation because their communication is incredibly bad, zero communication whatsoever with the customer. I ended up having to go to the dealership three separate times and talk to three separate managers which eventually the last one helped me out, I corresponded with this manager and after a couple emails I never received any action on their part. I was expecting above and beyond customer service because you are buying a premium driving machine, but what I received was a whole bunch of frustration and then eventually after badgering them got the result that I wanted with no apology from them. My recommendation is if you want an absolute mine blowing experience and beautiful the engineer German vehicle go with Porsche. That’s where I’ve purchased my 911 4s targa and the customer service is outstanding!!!!!!!

Outstanding customer service, low pressure sales. No haggle pricing. Car buying is fun again!

I had a wonderful experience working with the sales team of BMW Bellevue. They were very friendly and promptly made sure that I am update on all the latest updates for the delivery of the vehicle.

Great service, fast too. Thanks Leonard?.. ?.. ?..

Excellent Service. Appreciate the care and customer service from Leonard Mayorga, who was my Service Advisor. We will definitely return for future needs.

I was able to drop my car off early and it was ready by the time I got off work. Angel, the person I worked with was very I kind and helpful.

Staff was friendly and my oil change was done in a timely manor.

I serviced my BMW and was very disappointed with the service provided. Its a regular annual service for my car and there wasn’t any problem. I expected them to clean my car properly, which is a basic expectation for any car service. However, they did a terrible job of cleaning my car. See the pictures. I have escalated this to their team and am still waiting for resolution. Will update this review once I get resolution.

The problem of air conditioning was quickly solved. And provide the ride service for me. The best of customers service.

I brought i-3 for brake flush and general checking, Leonard, the service consultant was super helpful explaining before and after service on the status of the car; what need to be done, the cost estimate, following up checking the car after the service.

Good service but very long wait time.

The BMW Of Bellevue has always gone above and beyond. Leonard has been an outstanding service consultant. The folks who schedule the appointments have also always gone above and beyond. Thank you guys!

I’m so grateful they they were able to assist me at the last minute. They were very accommodating and helpful.

experience is very good for the service, it was very fast.

Saf was very helpful and will be back because of him

I normally despise the car buying process, it's why I went Tesla last time, but BMW of Bellevue, and my sales advisor Reza, were without a doubt the best I've ever dealt with. The hours-long wait for paperwork and signatures etc can be tedious (there's only so much bad coffee and snacks and looking at other cars a person can do while walking around the lot and showroom), but Reza and the rest of the staff were professional, not slimy as many car dealers can be, and on the up and up from Day 1 to the actual driveaway. Well worth my flight and time to get from Boise to Bellevue. In fact, I now consider them to be my local dealer, and have recommended BMW of Bellevue to anyone looking for an honest and fair transaction.

Mostly people standing around not much organization. Took ten minutes to convince them my name wasn't Jim. There was an attempt, staff failed which means management has failed.

I was able to get in quickly for service, but this is the only dealership that I’ve visited that doesn’t offer a loaner vehicle. They offered to top off the Def for my diesel for $150.00, which made me laugh! That’s when I knew that I was probably paying more for my service than if I had waited a week and gone to another dealership.

Angel has been the best, always. I am glad he was assigned to assist me the second time around at BMW Bellevue. It has been amazing ever since.

I waited 5 hours for them to change the oil, spark plugs and some filters. Immediately I get a check engine light on the way home, one of the new spark plugs was bad. A couple days later they email me saying they need another $260 because they forgot to charge me for some parts. They tried to make it up to me with a free detailing, it took a whole day and there were obvious spots that they missed. $700 in labor just to change the spark plugs was bad enough, but overall the experience sucked. I expect more when I pay a premium to have work done at a dealership, especially a BMW dealership. Shout out to my service advisor, he did everything he could to make it right.

Bad attention, my car returned with other problems.

I always have a good experience here. My repairs are done quickly and if I need a loaner, I get one. Thank you! My only bad mark is the call center to make the appointments needed. You are on hold for an extended time. They offer a call back but you may or may not receive the call back.

Actually I lowered my rating from 5 to 3 after their slowness to ship my plate after my temporary deadline passed. I had to follow up with several folks to finally my sort that out

Thank you for the quick response and high efficient work input.

we appreciate the flexibility in scheduling the maintenance appointment to accomode our travel plan. the round trip Lyft rides service was very helpful.

I purchased my 2018 X5 two years ago and have had consistent poor service and communication with Bellevue BMW. I AGAIN just got off the phone and was transferred around only to be left with an answering machine. I purchased the ultimate care maintenance package and in all my paperwork there is only the contract which does not describe in detail what is offered. When I talk with the Sales department, whom sold me the service, they don't know anything about it and even the Service department can't give me anything but a general "bring it in every 10,000 miles or 1 year whichever comes first" answer. The car in general is wonderful but Bellevue BMW is very poor to work with.

I’ve gone to BMW of Bellevue for some time now, for service on another vehicle of mine. When I went to sales, I was worried someone would say I’m not supposed to be there. As I’ve had negative experiences at other “luxury” car dealerships. Sara Bayou (executive client advisor) though, was wonderful to work alongside. She truly help me feel confident in the research I found and questions I had. Super happy to have the chance to share this purchase with her. The only negative was from the finance dept, when, Ely told me the car would come with a second key, after asking him for one prior to the sale. Guess this will be my first and last purchase with them.

Good staff, decent experience. Wish the process was much faster but generally good.

The sales experience was easy and comfortable. Alvin was very proactive in answering my questions and explaining all the details very transparently. Current inventory is pretty constrained but I was quickly informed after another customer cancelled their order so I didn’t have to wait the time for an ordered vehicle to ship.

Happy with the service and attention to detail provided during my service appointment . Leonard was great and helped me in explaining the services which my car may or may not need.

Good staff, decent experience. Wish the process was much faster but generally good.

Bought a used truck (Honda) and also traded mine in (Honda). Great people wish the process was faster. Overall good experience, would shop here again.

Great car purchase experience courtesy of Sarah Bayou - Executive Client Advisor. Simple, quick and easy - much appreciated!

Great sales advisor and an equally helpful service team. The team was super helpful when I had to get my first bmw during the pandemic, pulling out all the stops to help me find the right car. And even after the sale, the service team has consistently provided excellent service whether those were pre-scheduled or just last minute drive-in requests.

Incredible service here! Despite several options in Bellevue & Seattle, we specifically wanted to work with the staff at BMW Bellevue. They’re meticulous and so professional. Never once felt pressured into the sale and even during the signing process, we never felt pressured into buying warranties etc. If every dealership was like this, the tainted reputation dealerships have will completely be eliminated. We worked with Sahba who was the most polite and professional employee I’ve come across. BMW, if you’re reading, give him a big fat raise and promote him. He’s a rockstar!

My service rep, Reza, was wonderful and right from the day I walked in to the showroom till I drove out with the car, he guided me in every step meticulously.

Best experience ever in selling a car and the purchasing an X3m40i. Working with Frank Chung was or is the best experience I have had in purchasing a vehicle... custom ordered the X3M40i and the experience was a 10 of 10 from ordering to delivery of vehicle

Sergio in sales and the lady we worked with in Finance (can't remember her name) were very friendly and easy to work with. Angel is service is friendly and very easy to work with.

Jennie my advisor has always had my best interest at heart! She is there for the client and not to make an extra dollar for the company

I had an amazing experience with BMW of Bellevue. Even with delayed shipment problems going on they ensured I got my car on time.

Excellent customer service throughout the process and the work was swiftly done!

Got the new M850i in Barecelona Blue. Stunning car with great driving experience! Exceptional customer service by Andy Naum. Got the buying process online with quick approval. At the dealership, had to enter the same information again on paper though. Would have saved a lot of time if online application was accessible at dealership and just print out instead of filling out paperwork again. Likes the new facility with high ceiling and open floor plan. Andy Naum went extra mile and ordered us matching trunk liner complimentary when we asked about purchasing one to protect the trunk space. Appreciated the thoughtfulness!

I have been their customer for 5 years and everything has been smooth so far!

Extremely good experience. Jenna Ly from BMW Bellevue was great, very knowledgeable, always responsive and supported me in each and every detail. Thank you Jenna and the entire BMW team

I just checked back and saw what they were selling my trade in for. They gave me $25,500 for my old car and they are selling for just under $31,000. Assuming they needed to do a little reconditioning, that's $5,000 I just gave them. If I had sold it myself, I wouldn't get the tax break, but I'd still come out way ahead. My advice, don't come here and if you do, don't trade your car in. But, If you decide to play their game, just know when they bring the manager around who tells you that's the best he can do, he's not telling the truth. They are making record profits, just be prepared to walk out the door when they act like you're breaking the bank asking for a fair deal.

Sarah was super nice and helpful about finding my dream car! During this huge vehicle shortage, she managed to bring me a car with all the packages I want. Before the car I wanted was available, she still got the patient to show me around all the other cars. Highly recommend BMW Bellevue!

Jennie Mao?s service and staff workmanship was spectacular.

Chris provided great service during my recent visit!

Chris was super nice and detailed on the service. He gave me a good timeline expectation and got me a Lyft to the office and scheduled it back. Amazing service went super smooth

Don't waste your time with this place.

Our sales rep showed poor communication, organization, and lack of professionalism and courtesy throughout our purchase and post-purchase experience. I love our new M4 but this dealership could use some training on what great customer service looks like.

Alvin helped me think through what I needed and explained the differences between models patiently. It was easy to find someone to help as you entered and, not to be discounted, had great coffee in all variety, water, and a comfortable and attractive waiting area. The process was straightforward and they took care of all the details of acquiring your car.

I just arrived at the US, and struggled to find a car for my family. BMW of Bellevue was the only place I could find one my family loves. They have good amount of new and pre-owned vehicles for me to choose. The sales staffs were well-connected with me all through the process proactively. My kids also like the shop.

This is a great dealer to go to. We showed up not knowing if they would have anything given the current lack of supply and they helped us get the exact car we wanted. We received excellent service and would definitely recommend this dealership to others.

Had my 4 Series serviced at BMW of Bellevue. Service was amazing! Aaron on the Customer Service Team was Awesome as always. Appreciate having you take care of me!

Great service, fast, fair and professional. Great experience.

1 have never had the privilege of visiting such an amazing dealership as the Bellevue BMW. It was a wonderful experience from the time I pulled in to the service department until I left extremely satisfied. My service advisor, Saf , and the young man that drove us to Bellevue Square to walk around, while we waited for our vehicle to be serviced. I really can't say enough about all the wonderful people that took such good care of us.Thank you Bellevue BMW !!!

Great sales staff. Had a great experience from test drive to driving off with new X5 all in one day.

I know there's many shady car dealer out there, but this has to be one of the worst. We were welcomed by being ignore by the little b**** at the front desk in almost a comical fashion. I had to text the guy I was there to meet. And if you have a trade in don't talk these guys. They will low ball you in yet again almost a comical fashion.

Had my M240ix serviced on June 8 and it could not have gone better. Work performed on time and on budget and properly. They even washed and vacuumed at the end and these days that is rare. They have their act together!

Chris was very helpful and informative. He let me know when the car would be ready and suggested what repairs were necessary. It was easy to schedule the appointment.

3주전에 와이프차로 오더한 BMW230i를 받아서 캘리포니아에 1주일간 다녀왔씁니다 4기통터보가 이렇게 재미있을줄은 상상도 못할정도로 원할땐 언제든지 가속력을 뿜어내네요 일주일내내 운전이 즐거웠고 만족했씁니다 차를 오더하고 인수할때까지 지속적으로 이메일과 문자로follow up과 update 해주신Frank Chung님께 감사 드립니다 이다음에도 BMW는 BMW Of Bellevue에 Frank Chung님과함께 하겠씁니다 감사드립니다

Oil change and small engine service was fine and came out good, but had to wait a really long time just to check in and overall very lengthy day for what should've been an hour service got done 3 hours later

Matt was very helpful in outlining what services my car required and what was more urgent vs what could wait until next time. He even caught the fact that my warranty was expiring soon and recommended the full check up to help ensure any issues found could be covered by the warranty. Also really nice energy. And facilities are great- good Wi-Fi so I could work while waiting.

Ben (service Mgr) and garage attendant did a great job - timely, courteous and professional. Would recommend without hesitation.

We had a great experience ordering our car. Sales manager Corey and Sarah Bayou were incredibly helpful in addressing our questions and communicated with us proactively during the process. Definitely ask for Sarah!

Expect to be complete by 4 pm; 1.5 hrs of waiting longer.

This was the smoothest car transaction I had so far! Reza Vahedi was very helpful and honest salesperson. I have put on a reservation for a new 2 series and when it arrived, BMW of Bellevue honored the agreed price, no dealer markups over the MSRP!

I was a 30 year Mercedes client. I I switched to BMW and have been totally wowed with the level of service, confidence, care and attention that Bellevue of Bmw has given. I cannot say enough about the performance of my BMW vehicle and the wonderful team that supports it. I would highly recommend them.

Ben was clear and very helpful in getting my BMW 3 repaired and returned. Excellent service. Shannon Stafford

Horrible experience and defrauding customers

Had a great experience shopping at BMW Bellevue. The sales Jenna is very professional and helped me decide on the vehicle in 20 minutes. She listens and makes good suggestions.

Great service and very professional in our X1 maintenance. A pleasant surprise that the car also got washed and cleaned. Thank you, BMW Bellevue !

Reza helped me buy my first bmw, and from the start he had a car ready as I arrived to test drive, he communicated with me through text with updates and questions I had which made it very easy. And when I did come to exchange and buy my car it was way quicker than other car manufacturers. For the service and honestly I would recommend bmw Bellevue to my friends and family!

Went to BMW Bellevue on Saturday late afternoon. Every sales person refused to talk to us because it was about 1 hr to close. The lady at the front tried to talk to all of them to ask them to help and she was told no (hint: don't use an open concept sales floor if people wanna sit there with their headphones on in site of the customers). My wife and I kinda stood there awkwardly for 30 mins and then left. I actually had a few very simple questions, which would have taken a salesperson 15 minutes, but the service level was embarrassing. I've purchased 4 BMWs, 2 for myself and 2 for family members, and the service was always one of the highlight of the experience... But they are all on the East coast. Not sure what's going on in Bellevue. They can have 1 star for a beautiful showroom.

Great customer service by Frank - he is always available to answer questions and provide assistance. Also helped us secure great finance options.

I swore a year ago I wouldn't set foot in another auto nation dealer after my experience with Bellevue Audi. I walked into Bellevue BMW not planning to buy anything but just to look. After speaking with one of the sales managers I was impressed with his candor and honesty. They upped the value of my trade and threw in a couple more perks.

I had a wonderful experience at BMW of Bellevue!! Andy and the finance manager were AMAZING! I feel so great in my purchase of my Volvo! Thanks!

I had a wonderful experience at BMW of Bellevue!! Andy and the finance manager were AMAZING! I feel so great in my purchase of my Volvo! Thanks!

Excellent service. The team were helpful and supportive. It was a pleasure dealing with them.

Waiting at dealer for 1 and half hour, They didn't do muti point inspection, only changed oil.I asked them, they said I declined to do the inspection, but I never said. This is a basic thing to do the inspection when have a service. They charged me $216 only for oil change. It was $130 for full service last year.

BMW of Bellevue is a professional dealership with an excellent and attentive service department. The service representative that I worked with, Matt, was accommodating to my schedule and understood what I was looking for for maintenance in the next six months. Overall a great experience with this group.

Great dealership and great service!!

Great service! Great people

This dealer service center was really friendly. I talked to this man named Aaron and he was really nice. The rest of sales rep every-time I visit were really petty and also didn?t ever take me serious. It might be since I look young but I don?t think that should be a reason. They found the issue and took my car in early. Service center was really nice but I think the salesmen/women could be better. Facility was really clean as well.

Great showroom, amazing customer service and the product speaks for itself!

They are doing good but they does vacuum the cars after service very bad

BMW of Bellevue is the best. Always terrific service and professionalism. I have been buying cars from them for years because of their service. I would never change.

I bought my BMW here and then, unfortunately within a few months, left my sunroof open in a downpour. It caused a lot of damage. Jennie at BMW was fantastic to work with right away which took my stress off. She was very knowledgeable, organized and a great communicator. She worked well in communicating with our insurance (Pemco) and would text me updates including wether or not progress is happening with the insurance. I didn't worry about anything and knew we were taken care of.

I had a strong hunch that all was not right with my 10 year old BMW, especially when I smelled burning oil after driving less than 3 miles from my home. I drove to the dealership and requested a diagnostic. Victor, my service advisor assured me that he would keep me updated and informed on necessary repairs and costs. After my approval, my car was ready first thing the next morning!

BMW of Bellevue is the place to go! People are friendly and won?t stop until you get what you need! It was a great buying experience for my first bmw!

You should be ashamed that you failed to repair an 8 year old car from your company and left me with no other choice than selling my car for 0$ I will never suggest anyone buy a BMW I3 and visit your service center.

Very helpful staff and genuinely interested in helping you. Waiting area is good and has basic amenities. Overall I had a great experience getting my BMW X7 serviced here. Would highly recommend this place.

Got my brakes changed which was good but there were like 15 scratches on one side when I received it back.

Called by BMW Bellevue to remind me that my car was due for maintenance service; and brought it in and had the service performed quickly, and covered all the required BMW annual service points. They noted a few things as well that were not on the regular service (such as my front tire), which is nice that they inject the car as well as service it.

First of all, the people here are nice. The starter on my car broke down and I had to tow the car in for a repair. The issue did get fixed in four days, but I ended up with a $2300 bill for a starter replacement. I expected BMW dealership to be expensive, but not this expensive.

My salesman Cody was so helpful and knowledgeable about my purchase. He made my purchase so easy. I recommend Cody and BMW of Bellevue to everyone. Thanks Cody and BMW of Bellevue

Recently, I went in to have my oil changed and an new to the area. Victor was so helpful and found that my tire had something in it and needed to be replaced. He got another tire ordered and took very good care of me. I’m happy I can call or text him directly with any problems I may have in the future and he will take care of everything! I like working with someone and developing a relationship with them.

Outstanding experience! Professional, prompt and thorough.

The you Jenni for your assistance. You were awesome to work with and will make sure to use you next time for service! Keep up the great work.

The best car buying experience I have ever had. We worked with Sahba who was kind, patient, personable and trustworthy. We were able to test drive several cars without undue pressure from Sahba or the dealership. Since inventory was low we ordered a new car to be made from the BMW factory. Sahba was communicative and the car arrived a month sooner than we originally expected. The closing process was easy and Sahba ensured that we were in and out of the dealership as fast as possible. We will be back and we have been recommending our friends to go there as well!

I am not sure if its because of increased load or whether the purchase was for a used car, however the overall experience left me not delighted as I have seen how other dealerships interacts with a potential customer.

I brought my X3 in for it's oil change. Matt, my advisor informed me I also need 2 filters replaced. They got all of it done in a very timely manner, and washed and vacuumed my car. Matt had offered to use the shuttle, but I waited in the large, open waiting area. I did like the old waiting area at their last location, but this is nice and open, with lots of areas to sit.

Excellent service experience. My service advisor Matt Johnson is the best

Although my normal service righter deserves a 10 when I dropped my car off my experience was less than expected. I was sent to the waiting room were I was left with no one interested in helping me. I had to look for someone to help me. When I got my Loaner car it had a cracked windshield and less than half a tank of fuel. On my agreement no windshield damage was indicated and the fuel level showed full. BMW yes a prestigious carmaker. I am grateful for your loaner but The attention to detail is lacking for this premium brand. My normal Service writer Angel what is very good. He deserves a 10 out of 10.

Great salesfolks and knowledgeable people - all around a level of professional one would expect from BMW no less. Happy with my experience overall and will continue to be a loyal customer of BMW Bellevue.

They make good use of the data they have on file to know your name, service history, how far you have to drive to get there. Makes the visit nicer. They get your car in on time, get to work on it quickly, and complete the process as quick as Possible. I wish there were outside tables to use in nice weather.

Poor service, couldn't even do a lockout service on one of there own cars

To start off, I live in tacoma and chose to go to BMW of Bellevue because I have had unpleasant experiences in the past at BMW Tacoma. I can say it’s very much worth the drive for me to get my car serviced here. My service advisor, Ben, was probably one of the nicest and upfront advisors i’ve had in a long time. While performing a normal service i.e. oil change, I had them also check a few other things out specifically with changing my cruise control from KM to MPH. Sadly they were unable to fix that issue at that that time, which I wasn’t surprised as I bought a BMW from a used car lot. Surprising enough to me they gave me a discount on the diagnostics even though they weren’t able to fix it at that time. I know for a fact that if If I would have taken my car to BMW of Tacoma, I would have had to pay the full amount. I just want to say another shout out to Ben, for helping me through the scheduling process and figuring out pricing for other fixes on my car. Would highly recommend him as someone’s service advisor as he is super kind.

My new car buying process was flawless, my saleswoman Sahrah was incredibly easy to work with and she went out of her way to ensure I got everything right. I would highly rocommend BMW of Belleive for everyone to visit and buy cars from them. I would also recommend SAHRAH to anyone considering a BMW or a any kind of used vehicle to buy, with the utmost regard. Thank Sahrah and BMW of Bellieve

Good service for my first car. Will recommend to friends.

Chris Toomey took great care of us as always! The service team did a great job and overall we are pleased with the high level of service and professionalism!

Michelle was my service advisor and I must say she was EXCELLENT to work with!! She would get 5/5 stars - I did take one star off bc of the actual service dept itself. They did not do some items as requested and I had to return another day to have completed. However, once Michelle was notified of the oversight, she made it right immediately. Thanks Michelle - you were the only highlight!! 🥰

Purchased a car for out of state delivery. Beginning of transaction was great. Wired the funds within 24hrs of request, returned the paperwork within 24hrs of request, they shipped the vehicle the day after they received the paperwork. I was told the "bill of sale and title would be on the way in a couple of days" by the sales person. I emailed the finance manager 8 days later questioning status of the paperwork and the only response I received was "We will send the title within 10 business days of the purchase per company policy" which I was not made aware of. I asked for an update later response. It has now been 20 days since I wired the funds and 13days since they received the paperwork and no update or tracking number for the paperwork. This seems excessive and non-responsive. Dissapointing

Came in for oil change service and check on my alignment. Angel was so helpful with the whole process and the logistic, which makes it an enjoyable experience instead of just another errands.

Matt Larsen was a pleasure to work with, during these times of COVID it's rare to see a dealership quote 2 hours for service and get you out of there in an hour. Matt took the time to answer my questions thoroughly and even gave me some helpful advice on maintenance etc. Highly recommend visiting Matt or anyone at this dealership for your service needs. Everyone there was a pleasure to work with.

My faith in humanity was restored today, and frankly it was an unexpected welcomed surprise. I hope the customers that are reading this review challenge ourselves to be a bit more patient, respectful, and fair to other human beings that have the challenging task of exceeding our expectations. I will be honest and say that initially there were a few interactions that could have been handled differently, for me to write this post. Though, I will humble myself, and give credit to the positives. First to Service Manager Brian Neckita. You listened, acknowledged, and went far above and beyond. I simply came to you looking for an ear, and I left respecting you, your integrity, and human nature. Thank You! Service Randy Eaton, thank you for taking ownership, and simply taking care of my asks. It is appreciated. And Service Angel Pinedo you are a shining example to your fellow team members; Not taking things personally, identifying gaps, and simply taking care of an issue. I look forward to giving my trust, and future business to Bellevue BMW! Lastly. You guys had my car so clean, and presentable when I picked it up. That image will last with me for some time.

Great experience with Nikolay Sukhov and was very patient in answering all our clarifications and we ended buying the car on the same day. Definitely recommend choosing this dealer.

I had a fist size rock nearly go all the way through my windshield. Once my heart slowed down enough for me to concentrate, I call the service center and made an appointment to get it replaced. They confirmed that they had the window in stock and I was able to have the car back the next day. (Had to let the glue set up.

Olivia Chomthong is a Gem. Her calm and cool composure in explaining the stuff about the cars is of top notch.

Andy did an incredible job! He was proactive, answered all my questions in a timely fashion and exceeded all of my expectations. I will definitely be back to Andy and Bellevue BMW when it’s time to turn my X7 in for a new BMW

The service team was excellent and did a great job in expediting the process.

It’s was my first experience with service BMW Bellevue. I’m more than happy to work with them. Highly recommend.

Sadly this place is a complete rip-off and always want to upsell you on things you and your car do not need. Their service reps are unknowledgeable too. They tried to rip me off twice. The first time I had just changed tires on my 2015 BMW X3. About a month after that (I had barely driven during that time as I was WFH) I got a nail in my tire. So I called them and asked the person that picked up if they can fix my tire, she said yes. I took my car there and the service rep told me they do not fix tires (even though it can be done because nail was small and in an area that can be fixed) and they need to replace all four tires to all age together. I told him that I would understand that if I have driven on theses for a bit but it has only been like 100miles. The guy wanted me to buy four tires for $1200 rather than fix a tire for $50! I ended up going to a gas station close by and fixing the tire for $50 and it has been driving very well for almost a year now. Second situation, I called to ask on brakes change estimate. The guy who picked up asked me if I want to change pads or pads + rotors. I told him that the pads need to change but the rotors do not. He put me on hold, then came back saying that they cannot change only pads (unsure why he asked me in the first place) and he said for all four pads and routers it will be almost $3k lol #thiefs

Customer care 5/5 Representative at dealer store 5/5 Services provided 5/5 Got oil change recently for my BMW. Signed up for $199 free unlimited oil change and filer change program for next 3 year and few minor accessories were provided at adequate cost. Car wash and free ride/pick up from home made everything easy going.

It is a typical stealership that tries to charge you arm and leg. Came here to repair my car under warranty with all the cost supposed to be covered by BMW. But they still found that battery needs to be replaced to diagnose the car , even though it was obvious that car had fuel system failure and that was warranty repair. Then they found cracked wire cover and wanted to replace it saying it was a vacuum line that will cause check engine light if not fixed. So I ended up paying around 1k out of pocket for stuff that I not needed. I recommend you take your care into other place and stay away from this place.

Very knowledgeable and trustworthy dealership with great inventory. Booking a test drive over phone was easy. The car was ready when I arrived. Buying process took less than an hour and finance team was extremely helpful. Special thanks to Brian Liu, who helped us throughout the process and even came to office on his off day to honor our appointment.

Never have I experienced such poor service. I had a appointment today for my BMW to be serviced and had a courtesy car set up .I live a little over a hour away .Called before I left house today to verify and was told my loaner car was there and ready .Even had to take off work today to do this .I was 10 minutes away when Aaron Weaver called me telling me that enterprise closes at 2 and I would need to get myself a car rental. Then told me they don't have courtesy cars only enterprise, never ever was enterprise discussed. I waited 2 hours for a manager to call me back never called .So I called back and was told my courtesy car was given away .So I started my journey back home .Worse experience ever !!!! Sad the managers don't care !!!! One would think the General Manager Sean Zabihi would care about making profit. Sad that they do not represent the BMW I have known as excellent customer service but treat us like our time does not matter or our safety

Friendly workers nice and clean place did all services in a timely manner

Bmw is awesome! Not all Autonation is equal. Autonation Ford is where I bought my bmw but wish I bought it at bmw way better service and quality

Able to find a car quickly. The purchasing was simple other than the financing and additional service options

Matt is awesome. We have leased many vehicles from BMW of bellevue over period of time and experience has always been awesome

It was perfect. It took a bit of a time 2 hours extra (total 8 hours) but still it was good. I would definitely recommend it.

Very knowledgeable and trustworthy dealership with great inventory. Booking a test drive over phone was easy. The car was ready when I arrived. Buying process took less than an hour and finance team was extremely helpful. Special thanks to Brian Liu, who helped us throughout the process and even came to office on his off day to honor our appointment.

Needed oil change on new BMW. Service department Scheduler was not cooperative and seemed confused. Was told if we book appointment and wait for it (60-90 minutes) 5 weeks out. To book appointment and get a courtesy loaner car was 2 weeks out. Obviously we booked the appointment out in 2 weeks, even thought more convenient to wait bc 30 minute drive each direction. Arrive at BMW Bellevue 30 minutes early and no car loaner available. Say they’ve been out of loaners for 2 days. My question? Then why did they make such a big deal about me booking an appointment w the loaner option??? Suggested I Uber to enterprise and rent a car! Per my 5 yr 50,000 mike warranty, I am supposed to get a loaner, which I reserved 2 weeks ago!! As a result, Had to wait over 3 hrs for oil changed. Employees had poor attitudes and did not care one bit that customer was inconvenienced on a work day. In order for BMW warranty to stay active, purchaser must follow their maintenance schedule at their approved facility. But BMw makes it a painful process. I Will think twice about buying another BMW for this reason alone. Otherwise I’ve enjoyed my new car. Haven’t had this experience w other luxury cars owned.

The first time we stopped by to look at the cars, Mo helped us. He was very unfriendly and not helpful. He would not allow us to test drive the car because it needed gas and assumed that because we looked young we were not serious about buying the car. When we came back a few weeks later to look at the same car, Terry helped us and he was incredibly kind and straightforward. He helped us navigate the buying process and make the best decision for our family. The car had an audio issue that we realized after purchasing the car, and we were able to bring it back in under warranty and have BMW fix it. If we hadn't had a negative experience the first time we stopped by, this would be a 5 star review.

Great experience from the phone to walking in the door. Terry did an awesome job, no hassle, no waiting long periods. I was in and out in under 90 minutes.

very efficient, easy communication and professional

Staff was extremely friendly and helpful! I would definitely recommend BMW of Bellevue! 😁

Got an awesome X7 for a good price. Brian was amazing and guided me through all the process. Would definitely recommend this place.

If google had more than 5 stars I would pick the very top one. This dealership goes well with the city of Bellevue. Great service especially my sales advisor Brian Liu. I had never met him before but they way he represented himself as if we had met before. The X7 I purchased is basically an airplane drives on the ground. Full loaded!!! To cut the story short, when I sleep at night all I dream is my new BMW X7 especially at night with all those LED lights all over the car. It’s amazing.

Our rep John Lee was very helpful and he made sure our buying experience with BMW went smooth. Overall it was a great experience.

The dealer provides me the useful suggestion and good service for shopping the car and to introduce to me how to order the custom build model which meets my needs and expectation. There are a few features on my brand new 2022 45e plug in, including fuel economy of hybrid engine, comfort Interior and modern technology drive experience and safety equipments; spacious cargo with wall on rear for preventing from stuffs hitting the rear. I enjoy the smooth drive with quiet agile engine. The overall experience owning X5 is super and feel the price worthy.

Friendly staff and great work! Excellent and honest servicing of my vehicle.

Excellent service from the beginning to the end. Ordered a new bmw and sales rep frank Chung was very good in communication of the process.

I had pleasant experience for my BMW 328i service with Mr. Victor Salazar. He provided highly professional service and covered everything related our car maintenance issues during our visit.

Leonard and Randy at the service department has been a great help! Much mahalo to these two individuals 🤙🏽

2nd purchase I’ve made from this dealer. They are easy to work with, willing to negotiate, and communicate well. Shout to to Andy Naum for being a great client advisor. He even brought me a bag of chips to snack on and water as I hadn’t eaten anything all day and needed something to keep me going!

Although I'm disappointed that the X3 head unit crashed after less than 5 years, I am very impressed with your service rep Jennie. She kept me up to date frequently, was very straightforward about the issue and the fact that it might be weeks or months to replace it, and she performed her job perfectly. Even though Jennie handles many customers per day, her style made me feel like I was the only one!

The staff were friendly, professional and very helpful and I had no problems with getting my car serviced.

Alvin in sales and Blake in finance were absolutely amazing!

I think I got the best X3 in the line up that fits our needs and wants.... a beautiful and Sexy Machine, awesome and safe SAV with a lot of extra features for the Wifey.. and an Awesome and pretty zippy SAV for ME! The B58 motor is a GEM!

I bought a beautiful car. It had all the features I wanted, and was in great shape. The price was fair, and the sales person was knowledgeable. It was a great, no pressure experience. I am thrilled!

It was really good dealing with the dealership.

Comfortable and smooth purchase experience. Small issues were found before and after buying the car, and the agent actively contacted technicians to fix them. Got helped hold the car before making a decision. And customer service is good. But the glitches should have been addressed before selling the car.

So I recently purchased a used M8 from an outside dealership and had put 4000 miles on it and I noticed I had a brake issue. I had BMW of Bellevue take a look at it and my service advisor Leonard noticed that the brake pads were installed incorrectly! Leonard took care of me and made sure I didn’t have to come out of pocket for that. I highly recommend Leonard for future service because his professional and knowledge is outstanding! Thank you Leonard for everything!

I have followed Ben from another dealership and he continues to be thorough when it comes to my BMW’s service. He is very professional and easy to work with!

Leonard Mayorga was an outstanding service advisor providing detail analysis and careful expertise

Great experience. Spencer was super helpful and made the process so easy

Andy Matute Estrada was a very positive helpful client advisor.

Service center was efficient, communicated well and had my car ready when they said they would.

Olivia and Spencer were very helpful and accommodating through the car test drive and buying process. They were open to answer any questions. The one price arrangement also made things very smooth and not being pressured.

Extremely satisfied with my experience at BMW, personable and professional. They communicated throughout the entire time my vehicle was there and happily answered and questions I had and took my comments with respect. Never made me feel like my concerns or suggestions were irrelevant or as if I didnt know anything. Explained everything in a way I could understand without having to ask to put things in terms I knew. Highly recommended. Also I had requested a loner vehicle and it was provided to me as soon as possible and for the remainder of the time my car was in.

Michelle is a great service advisor. She kept me informed throughout the repair process and was very knowledgeable.

Buying a car can be a little time consuming, unfortunately the coffee machine was not dispensing coffee while I was there. Mr. Tonrikulu was very helpful and knowledgeable. The lady, Dorjla I believe her name was, was very efficient, professional and got me a great interest rate in financing. I paid a fair price and they gave me a fair trade offer, all in all a very pleasurable experience.

Aaron the Service Manager was very personable and helpful. Efficient operation as well.

Near flawless car buying experience, especially in this environment. There were a few snags near the end but my salesman Nick and finance guy Blake took care of it and gave me a better outcome that originally expected. It's my first non-japanese car and my first BMW so I was a bit nervous and hesitant but all those worries were nil. Best part is 2 weeks in and I've barely used any gas! 2022 X5 45e FTW!!!

I was scheduled for a test drive for may 11th and here I am keeping my calendar free and following up for the time just to get dodged calls and getting hung up by the sales department. Worst service experience i have ever witnessed.

BMW of Bellevue and specifically Leonard my service advisor exceeded my expectations the last two visits. Like most people, I don’t have a ton of time to waste, they made servicing my vehicle and dealing with a recall about as easy as it gets. That’s why I’m giving them 5 stars.

Leonard in the service department was great to work with, he kept me informed with all the service findings. We were able to stay connected with the texting service and go back and forth with multiple items. Overall the experience with the service department is great.

Michelle did an outstanding job as always!! She is so responsive and knowledgable.

Ugly

I walked in at 2 pm without an appointment. The employee (Sahba) was very open in his communication and availability of inventory. He showed me all the cars new and old with prices letting me look at his seller screen.

Amazing experience. Leonard my service advisor is understanding, patient and always accommodating of my busy schedule. Every time I show up with my vehicle I know that he and the rest of the Bellevue BMW staff will always get the job done. I highly recommend this dealership they will take care of all your needs.

Excellent service from day1 to select a vehicle ti the day of delivery. I worked with Sahba M who was extremely helpful and knowledgeable and was a pleasure working with him. Highly recommended!!

The first time when I came to bmw Bellevue. They have a good service and make my car was good drive

Great customer service and communication throughout the process. Thank you, Sahba and BMW of Bellevue. Looking forward to my next visit.

BMW Bellevue has always been great taking care of our cars. They definitely make sure we know what to expect, and it’s always top level service.

Both the buying and service experience were smooth and easy. Entirely hassle free. My experience with Corey while buying the car and with Matthew while getting my car serviced after a year was great. Smiling people with a caring attitude goes long with customers. Hoping to continue this association in years to come.

They were very accommodating, very professional! I appreciate their outstanding customer service!!!

My BMW X3 was scheduled for regular service at 8:30 am. I arrived on time and indicated I would remain at the dealership during service. I was offered a ride home or to another location but declined. I was told my vehicle would be ready by noon. In fact, it was ready to go and I departed with a sparkling clean vehicle at 10:30 am.

Aaron is very professional and an asset to your service department.

Jennie is TOP LEVEL! Her professionalism and friendly approach makes me feel great every time. She stays true to her word and get things taken care of asap! I may just make up reasons to come back so I can see her. =)

Great dealership to get a new bmw. The staff were on point & respectful. We've gotten regular updates & answers to our many questions over a period of time and was totally painless to deal with everyone. Jenna was an excellent sales rep to work with to customize & order our car! Highly recommended! Thank you Jenna for all your help!

Great 30k service with BMW of Bellevue. Thank you Matt Larsen.

From the beginning when we made an appointment to the end when we picked up our vehicle, BMW of Bellevue provided excellent customer service. The staff and technicians were professional and very friendly. This is a great place to get your BMW serviced.

I recently purchased an i4 from Bellevue BMW and have nothing but positive things to say. Alp went above and beyond to make sure I was happy with my purchase, understood the features of the car, and got the best deal. Additionally, the finance manager and GM on site provided a great personal touch. I would highly recommend anyone looking to purchase a car to go to Bellevue BMW and see Alp!

First service after 3 pandemic years! Great experience, Michelle was so helpful and the car feels like new!

Aaron Weaver is a very efficient, and professional customer service representative! Thank you Aaron!

Excellent service, they provided a ride to and from service appointment and were all very helpful.

My tires needed to be changed. There was a special offer for 1 tire for $1 and the other 3 regular price. Included alignment. I dropped off my car in the morning and requested that the work be done by mid day. It was done on time. No hassles. Excellent.

Was notified 3 service techs were out that day, still found a way to complete requested service along with scheduled maintenance!!!

I had an appointment for oil change service today at BMW of Bellevue. My advisor was Chris Toomey, he is so knowledgeable and friendly. Last time for the same service I had to wait more than 4 hours for an oil change service! But this time Chris made sure to provide the service within an hour! It was a wonderful experience since he was super friendly and helpful. He even helped me to secure the baby car seat before I leave. Thank you for your hard work Chris!

Online booking was easy. The check-in for the service was good. Actual service as fast and I could use my Costco discount. However what happened after the service made me give a low rating. 3 weeks after my service, brake fluid replacement light came on. I called up my service rep. His name is Aaron Weaver. He told me that the engine oil change was scheduled for month of May and as I went on April, they did not do it. When I asked him that why did he not mention that to me or why did he marked brake fluid is “excellent condition “ on my report, his casual answer was “sometimes we let the customers know that there maybe an upcoming service in another few weeks “. Unfortunately my service schedule did not “qualify “ for the “sometimes we do” category. In my opinion a pathetic and lazy response.

I was ordering and the getting a new X5e from BMW Bellevue. Had a great overall experience with Terry Yinn assisting along the way. Car pick up still took a few hours for large amounts of financial paperwork so it was a little tiring, but good experience nevertheless.

BMW Bellevue location is the best 5 stars 🌟 service since the day i requested a quote online until the day they delivered my dream car. My executive advisor ( Brian Lou) worked with me tirelessly and patiently to order the car I wanted. I would definitely go back when the time come to upgrade my X7.

The service experience is awesome! Car was taken care of, and also cleaned after service. They also covered the rides to/from dealership. Very satisfied.

Very nice and professional customer service. Safeeullah was on top of his game

Best car buying experience!! Mohammad was the best, helping us through the process of buying our used car. Dorela is our finance manager during the final procedure of going through some financial options, and she was super approachable and very knowledgeable. The expedited buying process, and superb customer relations have secured us as life long customers. We will be back for our next purchase without any hesitations.

First oil change for the 650i. Got there at 11:45am didn't leave until almost 2pm. Not sure why I had to wait for the sales guy they set me up with to return from lunch. Oh, they also lost my key...

Scheduling an appointment for scheduled maintenance was easy and the service was smooth with Lyft services provided (within 10 mile radius). Will continue to have my vehicle maintained here!

This is one of my 2 favorite BMW dealerships! The other one was in Las Vegas before I moved up to WA! Matt Johnsen has always been the best at helping me with anything and always looks out for me to get the best deals. Last visit I had to get tires for my car and he saved me about $300-$400 with the promo they had going on. A few months before that I was quoted for the tires and I checked to see the price difference and he was being honest. There’s another dealership closer to me but I rather make the 2 1/2 hr drive to Bellevue for the service I receive here. Thank you Matt for always providing 100/10 service every time I come to Bellevue.

5 stars is not enough to rate my service representative Jennie Mao and the care I have received at Bellevue BMW. Jennies communication with me, has always been precise and thorough. She even sends pictures and videos when needed to describe potential issues, so an informed decision can be made. I know exactly the cost for my service before the service is performed.

Leonard was exceptional! He communicated with me every step of the way! I must admit, BMW of Bellevue has done a 180....I had almost given up on them 2 years ago but will DEFINITELY go back. They're amazing!

When I scheduled my appointment, I asked for a loaner car and was told not a problem. When I arrived, I was told the name of my service advisor and directed to the waiting area, where I waited for 15-20 minutes, 10 feet from my advisor, who I did not know at the time. My advisor was not with a customer, he was showing off a watch his girlfriend just got him to the advisor next to him who was busy booking airfare for a trip, good for both of them. A manager walked by and asked if I was being taken care of about 5 minutes into my wait, and I told him I was because I thought my advisor was going to get to me directly. When he finally did get to me, he asked if I needed a ride back home, when I informed him I needed a loaner, he looked confused, explained that their loaners were in short supply, but he going get me a rental car, which would take an additional 20 minutes or so to arrange or have someone drive me to work, not sure how I would get back to the dealer or how long that would take. I was already late for work so I asked for my car back and had to reschedule my service. If I aske for a loaner and you need to arrange for a rental, ok, but have it available for me when I arrive for my scheduled time. I guess BMW is not the premium brand they used to be.

Always a pleasure owning a BMW! I am loyal to this brand for it?s product and service.

This is the second time I service my BMW at this location and as always, they have exceeded my expectations. Our representative Victor was very attentive to our needs, and made great suggestions on a service our car needed. The experience was seamless and hassle free.

Nikolay was very helpful and responsive from the moment we placed build order and until car has arrived. Great experience with the dealer and buying process altogether, highly recommend.

I went to BMW of Bellevue with a number of concerns regarding my new vehicle. My service advisor, Chris Toomey, was so patient and made sure all my questions were answered. I highly recommend seeing Chris for any of your service needs.

Great service, and nice facility. Would recommend.

April 2022 update: Noticed couple of intermittent issues with my car and stopped by Bellevue BMW to talk with my Service Advisor, Mr. Angel Pinedo. As usual, he completely understood what the issues might be and scheduled my car for the work needed as it was under Warranty. His diagnosis was right on, and they manage to repair everything and send me home satisfied as always. Great team at Bellevue BMW doing great work and I appreciate their excellent efforts and specially I appreciate the professionalism and knowledge of Angel as I trust him completely. Jan 2022 Update: BMW of Bellevue remains committed to high quality services and amazingly they continue to beat their estimated completion time. Their smooth operation and great professional staff have earned them top place in my mind. Wish them all continued success. P.S. the new video of car under service is a great idea and appreciated. Keep the excellent work. Angel as always you are a great service consultant that I have come across. As always, a great job by this BMW dealer. In particular, I am very impressed by professionalism and caring I always received from Service Advisor, Angel. He is knowledgeable and takes time to explain what services is required and keep you aware of the progress. Ensure my car is ready ahead of promised time and again take time explaining all services done and results. I really appreciate his friendliness and smiling attitude. Thanks Angel and see you next time. Stay healthy and best wishes for 2021...

I did not receive updated calls about my car which was very inconvenient. I made the appointment and they didn?t even have the part ordered.

Great service! Staff is super helpful and very knowledgable about any questions you might have

What a great experience. I’m not local to them. I flew into SeaTac and they picked me up to complete the transaction. Great service!!!

Very helpful and well informed team all around with great sales people. They were happy to walk through options and give an estimate for the exact car we were after. When the car arrived, our salesperson (Alp) spent as much time as we needed explaining features, and we could not be happier.

Excellent sales experience with Darrin

nice experience，Brandon was professional and warm welcome with patience. we like him Ken

Amazing experience! Great place to order and buy your car. Andy is by far the best salesman ;) When you visit ask for Andy!

Best car buying experience!! Moe was the amazing, helping us through the process of buying our used car. Blake in finance was very approachable and beyond knowledgeable. This speedy deal, with superior customer focus have secured us as life long customers. We will be back for our next purchase.

Best car buying experience!! Moe was the best, helping us through the process of buying our used car. Blake in finance was super approachable and very knowledgeable. The expedited buying process, and superb customer relations have secured us as life long customers. We will be back for our next purchase.

Bellevue BMW service dept is thorough and knowledgable and friendly.

Got a great deal on new tires with alignment. Friendly & professional staff and clean dealership! I did ask for a car wash and was told it was being done, but when I got my vehicle, it had not been done. Disappointed.

Great experience!

Disorganized, and typical less that comfortable purchase.

Called on a x5m competition since the one I built is being pushed back and Andy informed he doesn’t do out of state sales .. when I just down the road in oregon trying to buy 120k suv .

Really loving the ride. BMW premium quality and ride don?t need explanation, It never fails to meet your expectations in everything. It is just mind blowing and will make you fall more and more you see and drive. My all time go to vehicle is and always gonna be BMW. My best so far I proudly own currently 2022 430i convertible. Dealer experience was superb and smooth. They processed all my paperwork and handed over the keys in no time, I?d highly recommend it.

Everything from buying the car to getting service has been superb.

I am impressed with the customer service that BMW of Bellevue provides. They are patient, welcoming, and speak with you as if there were no other customers around. This is the first BMW that I have purchased from a BMW dealership, and I am blown away by how incredible their customer service is. My BMW is a used one, but I feel like I am treated as if I purchased the most expensive, new car on their lot.

I was given an appointment the next day. The problem was quickly fixed and the car ready when promised working as good as new.

My car died the day I drove it home. In front of Pike Place. They couldn't have cared less. It's died 4 four times after they've "repaired" it 3 times. I bought it less than a month ago and have Ubered for most of it. I have the premium warranty through Veritas. You only get a "free rental" for FIVE DAYS. Which is nothing when service 2 weeks minimum. They don't have loaners so they'll reimburse max $35/day. ($175). Unlike other reviewers, I was never offered Uber rides, apologies, or explanations. I paid a 3rd party tech/my friend to diagnose the car via code reader. Michelle, Matt, and Dante chose to ignore him and the messages from the car, despite refusing to adequately test it themselves. Instead they replaced a functioning part. Which brings us here. Did not appreciate being given the run around and them not honoring the warranty. More disorganized and rude than most dealerships. Do not recommend the warranty or servicing your vehicle here.

Literally 5 Star Service!! My sales rep, Mohammed Kahn was proactive, professional, and did everything to make my purchase go smoothly. He went the extra mile, even picking me up at the ferry on his day off in order to solve my transportation issues. I've never worked with a more competent and caring sales person. The process at BMW when I picked up the car was fast, efficient and had me out the door in less than 1/2 hour. Impressive.

Literally 5 Star Service!! My sales rep, Mohammed Kahn was proactive, professional, and did everything to make my purchase go smoothly. He went the extra mile, even picking me up at the ferry on his day off in order to solve my transportation issues. I've never worked with a more competent and caring sales person. The process at BMW when I picked up the car was fast, efficient and had me out the door in less than 1/2 hour. Impressive.

We just bought our 1st BMW and had a great experience from the first time we were greeted at the door, to ordering our X5, to the financing department! Our sales tech was Brian Liu at the Bellevue location, and he was very efficient and easy to work with. My husband is in the process building his car now!!!

Michelle helped me a lot when the booking system had a glitch. Thanks!

We had a great experience with BMW of Bellevue. Our Sales Advisor, Brandon Padilla, and our Finance Manager, Blake Pool, were so helpful, attentive and responsive during the entire purchase. I highly recommend this dealer.

Got a great 3 series BMW in pristine condition for a great price out of the preowned lot. Thanks for the great buying experience!

Good..! Highly recommend Good location. Nice staff. Fast process. Overall was good.

Always got a great service, service advisors are very professional, and helpful. Worked with Leonard, he has provided an awesome customer service!

The latest ordeal with my 2015 i3, the 12V battery, the one that starts the car, died. The car was a brick and couldn't get jump started. I made an appointment for early the morning after, but getting the proper tow truck was an adventure in itself. I changed the appointment time to the next day. I was able to find a proper tow truck for later that day, so I showed up with car on tow. Leonard understood the complexity of scheduling service under this dead battery circumstances, received the car without hesitation and made me feel welcome. The car was ready 2 days later, new battery, all errors that showed in the dash taken care of and running smoothly again. This was so much better than attempting to use BMW Seattle, whose schedule tool would only take my car 3 weeks later! BMW Bellevue is much better by a mile for scheduling purposes. The only thing this service center really needs to take care of is the tire pressure, it is 2 out of 2 that the tires are unevenly inflated and above factory specifications after taken in for service (psi specs are 33 front, 41 back - they gave me the car with 48 back, 44 front right and 37 front left per reading in the vehicle info). Still, I give them 5 stars because for me its easy to adjust the tires pressure, now I have a working car and the family is happy.

BMW of Bellevue is everything you want when you go to buy a car. They were excellent through out the whole process from start to finish and then some. My first visit when I went to order my car was informative and a bit surprising. Spencer West, he helped me out with the customizaiton and any questions I had about the car. He made this part very simple and fun. Just how it should be. The surprising part was that they didn't charge me a single dollar for the order. In other dealerships they ask a for a deposit to hold your spot. Here, I didn't pay anything until the car was in front of me. Through out the waiting process Reza Vahedi did a great job on keeping me updated and awnsering to my concerns. I got an M4 so it was a model that was going to take a bit longer because of the demand and shortages of well everything at that point. Some way some how, I got an allocation about a month an half later. With all the shortages of the covid situation. They managed to get my customized M4 to the dealership in about four months. Quick, comment that is worth mentioning. There was a part on my car that came in scratched up. With no hesitation, Reza toke a picture of it and told me not worry about it and that he would take care of it. He ordered the brand-new parts and they will be installed at no charge. As to the room that most people dread when buying a car, the financing room. Dorela Xherri toke care of all the paper work. I'm not going to go into detail on everything but all I'm going to say is that she was great. She's a very wonderful person. Altogether, my experience at BMW of Bellevue was just what I wanted as a customer going to buy a car. Their team from front desk all the way to the back in finance are amazing people. You will be taken care of, I highly recommend them. When it comes to the car. Well, you would have to get in it and drive it to get that indescribable feeling. Go get yours. Thank you BMW of Bellevue

BMW of Bellevue is a well run dealership that sells world class vehicles. Our Sales person John Lee was professional, helpful and went out of his way to communicate with us from ordering our X7 just the way we wanted it all the way through delivery. These new vehicles are amazing and very complex. They dedicated a highly skilled tech (Anthony) to help us learn our car for more than an hour during the delivery process. He also offered to assist with any questions that came up and we will take him up on that no doubt. I highly recommend BMW of Bellevue.

BMW of Bellevue is a well run dealership that sells world class vehicles. Our Sales person John Lee was professional, helpful and went out of his way to communicate with us from ordering our X7 just the way we wanted it all the way through delivery. These new vehicles are amazing and very complex. They dedicated a highly skilled tech (Anthony) to help us learn our car for more than an hour during the delivery process. He also offered to assist with any questions that came up and we will take him up on that no doubt. I highly recommend BMW of Bellevue.

They generally do a good job and are friendly. It’s difficult to change online appointments. Paid a lot for a new key and it worked for everything but not the the trunk lock. The trunk lock worked with the old key. They didn’t do anything when I told them but told me to go buy graphite at the hardware store. They didn’t have any.

Great experience in leasing a SUV. BMW Bellevue team was able to adapt to my unique needs and deliver a great experience. Thank you!!

Brian and Dorela helped make everything a pleasant experience for us. Topnotch communication and service!!! Very much appreciated!! We will be BMW Bellevue customer for life. Thank you.

Go see Ashley Luzon. She will be the best and most open and honest person to guide you through your buying experience. The whole crew at BMW Bellevue was awesome. So welcoming.

Very fast and efficient, and kept me updated all along the appointment.

My sales advisor was rude and condescending. Overall the service was incomplete and incorrectly done(Overinflated tires). They also didn’t consider my expired service maintenance program which I didn’t use for 2 years due to pandemic. I wonder why would anyone go to this service center for their dont care attitude, sub par service and exorbitant pricing.

I contacted the dealership about a 2016 VW Touareg that I saw on the Car Gurus website. I was immediately contacted by Brian Liu. Brian was very responsive to my upfront questions and sent me a Carfax report upon request right away. We had to travel to Bellevue from Poulsbo after work to test drive the car. Brian met us and was still with customers and he had another associate Brandon Padilla set us up on a test drive. The car had been expertly detailed and was in "like new" condition despite having $61k miles on it. There was no hassle on the test drive and they let us do it without a sales person in the back, which I really don't like. When we returned, I asked them to look at my car and value it for a possible trade in. I was impressed with the care the sales manager and Brandon took to thoroughly and thoughtfully examine my potential trade. I was equally impressed that they gave me a generous offer for my possible trade in and did not try to low ball me on the trade to try and make a few extra bucks. I ended up declining to trade in my car to keep it for another family member, but was very impressed by them just in this part of the transaction. The car price of the car I purchased was a great deal based on what I had seen in my research. My impression is that the dealership takes a lot of nice cars in on trade and they can't sit on them long. So they price them right without trying to make a killing. They were very transparent in their internet advertisement and when I spoke with Brian earlier in the day before beginning my long trek to get there, he said "that's the price, it will not change". The price was transparent, there was no bait and switch, no changes, no low ball offer on my potential trade in. They showed me the price before we began, the estimated sales tax, estimated registration fee. These were the only monetary costs and they were all clearly presented. Even the dreaded final sales pitch from the finance manager for all the upgrades on warranty, armor coating, window etching etc. etc. etc. wasn't too bad. He was personable but still did his job, and showed all the options quickly without giving the hard sale. Oh, and most dealers would take hours and starve you to death so you're weak while speaking to the finance manager so you succumb to their pitch on all the extras. To the contrary, Brian recommended that we step out to a quick dinner while they prepared the documentation for the purchase. He recommended a Chinese street food take out that was great. We were able to complete the transaction on a full stomach with no issues. I could go on and on, but I strongly recommend Brian Liu, his sidekick Brandon Padilla and the entire team at BMW of Bellevue. Great job you guys.

The sales team provides terrible customer service. Very snobbish attitude. Ended up purchasing at the Seattle location, which has slightly better service.

We've purchased many cars from this dealer and have always had good experiences. In this case, our sales person Sarah Bayou took over the sale after the previous salesperson took extended sick leave. She was very pleasant to work with, helpful, and communicative on the status of the car as it went through production. Andrew Lainson, in Finance, was also very helpful in choosing from among the various extended packages offered and in accomplishing all of the purchase paperwork. Cory Francalangia, New Car Sales Manager, was able to sort out a minor glitch with an option that was left off the original order and we were able to reorder the car with everything I wanted with a minimal production delay. Based on my previous experiences as well as this sale, I highly recommend BMW of Bellevue.

Excellent service, resolved a long standing issue with my X3 that was complex to triage.

I received notification of a car that fit my search criteria and emailed Bellevue BMW to get more information. Almost immediately Terry called me back and we chatted for a few moments before setting up an in person appointment. Upon arrival, Terry was very prompt and had the car up front & ready for a walk around and test drive. He answered any questions I had and off on the test drive I went. When I returned, we briefly discussed the purchase process and went inside. Within about 2 hours (including the walk around, test drive & paperwork) I had myself a wonderful new car. Because of Terry and his preparedness & knowledge, the transaction was smoother than probably any car purchase I have ever done. Also, there was no BS with the finances. No pressure to buy anything I didn't want, which was exactly the way it should be. Thank you Terry and Bellevue BMW. About a year later I decided I wanted new tires & rims. I ordered thru Mark in parts who was knowledgeable and easy to talk to. Less then a week later the wheel package arrived, and Matt in service was able to get me in for the tire swap within a couple of days. His team did a very nice job.

It was an awesome experience to buy BMW from AutoNation Bellevue and Darrin was the sales guy who helped me from selecting vehicle to delivery. They have more lot of vehicles as compared to other locations and I would recommend to check this store first.

I want to thank Darrin for his excellent service during our X7 purchase from BMW of Bellevue. I also want to give a shout out to BMW Genius Anthony for patiently explaining all the features of the new car, including the fun auto park feature. Darrin went above and beyond to get our X7 in the perfect state. Even when we started the initial conversation, he took so much time to explain all the aspects of vehicle ordering process, selection of wheels, options etc. I will purchase my next BMW from BMW of Bellevue again and with Darrin.

Excellent communication. Michelle was great in assisting me with the service process. I can’t thank the BMW of Bellevue enough for their support. Amazing team.

Just got my fresh off the factory floor 2022 X7 M50i and I am so in love! Jenna was great through the process and putting up with my constant enthusiasm....I was a tad excited to get my new car. The whole process from ordering, follow up and the financing was great, no complaints and happy we strolled into BMW of Bellevue for our new vehicle!

Very solid experience ordering a new car through BMW of Bellevue, working with Brandon Padilla, especially with the supply constraints and unpredictability of the world nowadays. Easy order process with responsive communication on the status throughout, and they were very upfront about pricing and details from the beginning. There were some issues on the back end, where I feel that they could have been more organized and prepared at the time of delivery. I wasted most of a day because paperwork had been lost, and things that should have been done in advance were not done properly. However, the staff worked very hard to make it right, and at the end of it all, it was (mostly) ok. I was really disappointed that they didn’t take time to walk me through the features of the car, leaving it to me to figure things out. Overall, the dealership is crazy busy — and maybe to busy to take their time on ensuring a smooth delivery process. Not the worst experience, nor the best, that I’ve had with purchasing a BMW. However, this is by far the best dealership with the largest allocation in the Puget Sound region.

Thanks so much to Jenna for helping me find the new SUV!!! It was a very streamlined process. Appreciate all the help!

Did a good job, everything is done on time

Victor was courteous, friendly and helpful. The recall software job was done in about two hours, as Victor had predicted.

Awesome service from BMW Bellevue advisor Chris T., highly recommend him! He is knowledgeable, patient, and fun to work with!

Purchased a vehicle 12 years ago and when it was time to replace it the choice was simple. Bellevue BMW is a great place to shop and good experience. When it comes time to replace the vehicle just purchased I won't hesitate to return and be a repeat customer. Thanks, Glen

Did what was requested and and finished when promised. Friendly staff.

Service appointment was made without any difficulty and reminders were provided regularly. Service personnel were forthcoming. Upon early appointment arrival the shop foreman inquired about comments and road tested automobile re operating concern mentioned in regard to appointment, which he did even before service advisory checked me in for my appointment. All personnel attentive, polite and truly interested in attending to my concerns and wishes as a customer. Work was done in timely manner. Aaron Weaver is a terrific service advisor and earns the highest rating available. Always look forward to doing business at the Bellevue BMW facility. Great personnel and high quality and well maintained facility! Wonderful experience and terrific product!

The best service ever! Thank you all for being so nice and helpful!

I was specifically interested in getting an SUV and put in a reservation for vehicle that was still in production. Communication and follow through was timely and easy. Financing process was streamlined and onsite experience was enjoyable. Throughly happy with the car and my experience with BMW Bellevue!

All was great except for timeliness. I arrived early for my appointment at 9:30 but advisor did not attend me until about 9:50. Other than that, Ben, the advisor, was great.

$160 for an oil change. Service is great, but foe these prices I have decided to buy some ramps for 50$ and change it myself. Even blonde girl here can handle a drain plug and a gasket. There is You Tube.

My car was in for service. The service tech was very friendly. Michelle kept me well informed on what was going on and checked to make sure everything went well.

Poor service experience - negligent and non customer obsessed advisors and managers - wrong multipoint inspection reports when taken to another dealership they told us it was not needed! - wonder if BMW ever audits their dealerships? Doesn’t want you to buy another BMW - what a pain to service at poor dealerships!

Had a major service performed, subframe bushings replaced on my classic Z3 Mcoupe, not an easy job. I was pleasantly surprised when the car was returned before my expectations! ... job well done.

Prompt, fun & professional staff. Attractive and comfortable space if waiting. Convenient location. My car was returned with all work done & washed - everyone I encountered was personable and easy to work with.

Love my car so it was worth the negotiating process ?

Hands down, THE BEST experience I've ever encountered while purchasing a vehicle! Alp was so kind & went above & beyond! Elyar in finance was a miracle worker!

very professional. advisor explained all the work that needed to be done on the vehicle in detail and was patient

Olivia Chomthong By far one of the best sales person, She done amazing work. Thanks Olivia.

Great customer service, very friendly staff! They were very communicative and helped me get everything done ASAP

When having my vehicle serviced, I was surprised there wasn?t water or coffee anywhere. Considering the amenities at Auto Nation?s Mercedes dealership and their Audi dealership, it was a lacking amenity given that you?re stuck there for a few hours for something like an oil change. That being said, I was given photos/videos of the dash and things they saw or did while my car was in for service, which was quite nice.

very satisfied with our experience!

Hi, After getting a flat tire, and needing to have some overdue service done I had the car towed to BMW of Bellevue. As everywhere else it was a bit of a wait to get assigned a service rep, since everyone is busy nowadays. But Michelle was very helpful and explained the different options for service and tires with me, not pressuring me one way or another. Upon inspection some expected issues were found because of the mileage so she was texting me the different options again, so I could decide what to do. Once the car was ready for pickup I went over and again I had to wait a bit since it was just before closing, and somehow another customer who came in later was helped before me. Overall the experience was good and I hope the car will run for 50k miles more now.

Great Service. Good help. Got the appointment time i wanted. They got the car back all nice and clean the same day. The new Bellevue BMW is really nice, a lot better than the old site. The staff is better too.

I recently purchased a 330i from BMW of Bellevue and not only do I love my car, but I loved working with the employees. I had to take that same car in a yearly service and they got my car in and out in the perfect amount of time.

Overall it was great service and on time everything was completed

Amazing service people and they always take care of you. Love the showroom too. Love how I can check out the new BMW's while mine gets serviced :)

Great customer service. When I saw the i3s on the lot, I knew I had to have it. They made the process so easy. It does take a long time for the paper work to be correctly filled out, but that?s expected. Would absolutely recommend.

I purchased a used car from BMW of Bellevue. exceptional experience, customer service, attention to detail. great job and thank you!!!

Alignment was really bad made appointment with Saf and he got it done! Really happy my car drives straight now! Tech was Bradley who was great.

My Experience at BMW of Bellevue has been amazing. They were very professional and courteous. The details they gave about the cars and what might interest me was great. Both Ashley and Reza were excellent with their help to get me my new car. They helped me narrow down every detail and were present until I drove the car from the dealership. The pricing for the cars have also been very reasonable given the chip shortage and also they mention all the latest offers that are available. They made the buying experience so seamless and transparent. And made sure there were no hidden costs while getting my new car. I would definitely go back for my next to this place and also refer my friends to BMW of Bellevue.

Purchase and replace the flat tire in just one day. Leonard is very professional, and helps quickly secure the tire left only one in stock. Avoid postponing our moving process on weekend.

I was impressed, service was great

BMW Bellevue did an amazing job getting this car for my son.Everything went smooth!Thanks again for the fantastic service.GO AUTONATION!

Easy to schedule appointments, staff is always friendly and inspections are thorough.

Excellent for everything. The sales man was very wonderful and it was TOP service.

Purchasing a vehicle, or having it serviced there.

Handled my service timely! The person who answers the call at call center is less respectful but the person at the BMW team is awesome! Special shout out to Chris. Amazing.

thanks for Matt?s help, he is nice and responsible

Good people and easy to communicate with. Fast service.

Was a very good experience everybody was so nice and friendly.

fast accurate and they worked with me on price

Appreciate the service department, great service and techs at BMW Bellevue.

Excellent customer service. Great communication throughout the process- they went above and beyond!

great car, great service, easy and fast, would buy again

My advisor Saf was very professional and knowledgeable he gave me good advice about my wind shield wipers and also he was very helpful overall I had a good visit everyone was very nice at BMW Bellevue

Customer service was good. Timing was bad. I dropped car off on Thursday and did not receive a diagnosis until Wednesday afternoon as the representative and the designated technician were off Friday, Saturday and Monday and apparently no other technician could diagnose the issue. Even then I was not given a diagnosis until Wednesday afternoon. The car was ready Thursday evening which I appreciated. When I picked up the loaner car on the previous Thursday, I noticed the gas tank was less than 1/2 full. I noticed this because it was unusual. I texted the representative and confirmed that because of this, I would need to return the loaner car with 1/2 tank of gas. After turning the loaner in, I received the loaner car agreement by email. I had not received it before. It said the tank was full and that I would be charged for gas. Not a good way to end an already poor experience.

The service advisor is accommodating, knowledgeable. honest, flexible to the customer's needs.

I bought a BMW X3 12019 Used car. The process is fair. I get the car in one day, including payment and test drive.

Professional, clean, reasonable. Everyone was friendly and helpful.

Terrible experience with the sale team, I think they don’t care about getting new customers! I was planning to buy X series, had bad experience with both the sales executives I worked with. My interaction started with Brian Liu over email when I customized my car and sent an enquiry to local dealer. Had all bad experience no one would like to have during buying a car, zero follow ups, slow response, not keeping up appointments, couldn’t care less attitude! Gave a benefit of doubt and thought this might be just one sales executive so called the showroom and schedule a appointment with Zack 5 days in advance where I explicitly told them car I was interested in and given the shortage I was open to trying a pre-owned before I order my new one. On the appointment day when I reached the showroom the first thing I hear from Zack is, he has 4 more appointments during this time, I was like what the heck! If you were so busy you could have let me know in advance. Then he said the car I wanted to test ride was not in stock while I could clearly see it parked in the lot, when I pointed out then he arranged the test drive. During the whole time Zack was not available to answer any of my queries and embraced the couldn’t care less attitude I got from Brian. (Cody helped answering few questions and I thank him for that). When I told him about my experience he was like can you now come on Wednesday! Why not let me known before I show up. I actually came up with a mind to order the car same day but given the experience did not do it. I acknowledge the shortage in auto industry and companies may not need customers, being nice to customers can go long way. I wish Bmw Bellevue customer service was as premium as the cars are!

I had such a wonderful experience at BMW of Bellevue, not just once, but twice in the last year. Andy is amazing and couldn't have been more patient and accommodating for what I was looking for. My car is even better in person than it looked like online. Biggest thank you to Andy and everyone at BMW of Bellevue.

excellent

great place to service my car. prompt and precise.

Amazing service at the service department! I would recommend Bmw of Bellevue to anyone without a doubt! Very professional and reliable. The best customer service.

Aaron handled my service. He was efficient, courteous and informed. My service was completed before the estimated time, and my wait was accommodated in an extremely comfortable area with nice amenities. I will certainly return to Bellevue next time my BMW requires attention.

BMW of Bellevue has provided me excellent service on my 2006 325xi since it was new. I won't take it any other place

We just moved to Bellevue from Irvine CA so this was my first experience with them. Jennie was my rep and she was very friendly and professional and followed up diligently to keep me posted when my X3 was serviced. I liked the Lyft service instead of having a fleet of service ars.

They are posting low mileage 2021 service loaners (11 as of tonight) for sale on their website (with VINS and window stickers) but when you go to the dealership to purchase one they laugh and tell you, "we can't sell those we need them for our service dept, would you like to look at other pre-owned cars we have or order a new one?" We realize car buying is crazy now but this seems like false advertising or bait & switch which is a violation of a number of laws and statutes in Washington State, including the Washington Auto Dealers Act Chapter 46.70 RCW and the Washington Consumer Protection Act Chapter 19.86 RCW

I?m happy with the service BMW provided. Customer service is fast. Lyft as ride back which is fast and convenient.

I was not happy with the way they way looking at me as a customer, their attuited was like you are the customer and you are stupid, what do you know?

I received excellent customer service from Leonard, he was personable and quite helpful, when discussing the required maintenance and service due.

Very good service Thanks Safeeullah for your help

went in to buy. very helpful people who work there. Alvin was very helpful.

I came in to have 12K mi maintenance. Chris Toomey was professional and on time. I will purchase my next BMW from. He also took the time to help me with my settings. I luv it.

Always great service! I appreciate the communication and care they give their customers in the service department.

The rep is not a follow with the issue I had. 2020 330i BMW brand new I bought from Bellevue Delar The steering had a Noice. Telling me need to order the grease from the Germany, it's over a month I called him, and he said no updates.

Angle Penedo , the service rep, was forthright, fully informed, professional and friendly. He kept me well informed, and was knowledgeable regarding the repair. Dan Roy the Service Mngr, was professional & knowledgeable about my repair. He took the time to show me & explain to me what was needed & what to expect. Bellevue BMW provides high quality service & repairs at competitive costs. They work very well with insurance providers so the the process is seamless.

Terrible experience. We went to BMW of Bellevue on 10/31/21, interested in purchasing a new X5. They had zero inventory on their lot, and only a few incoming, which didn’t have the features we really wanted. BMW had been shipping their new vehicles with many features missing, citing the worldwide “chip shortage”. The dealership had a 2019 X5 on the lot which had fairly low mileage and most of the features we wanted, so we chose to purchase it, rather than waiting on a new vehicle that would not have been exactly what we wanted. The vehicle had a squeak in the back end and a fairly significant door ding on the driver’s side, both of which the sales department agreed would be fixed. The experience with the sales department and finance department was smooth. We took the car home with an appointment to bring it back to service in 2 days, to have the issues fixed. This is where everything went down the drain. The woman in the service department was difficult to deal with. When we brought the car in for service, she refused to honor the commitment that sales made to fix the ding in the door. “We don’t do that” is all she would rudely say, as she brusquely handed us the card from a body shop, telling us we could try calling them. She refused to make any attempt to connect with sales and discuss the promises made. This is not the attitude we expected in a front-of-the-house person in a service department for a high-end vehicle dealership. When purchasing a luxury vehicle, service after the sale is even more important than the sale process itself, as that is the department one would be dealing with the most during ownership of the vehicle. After this experience, we decided to take advantage of the Auto Nation “no hassle” return policy and unwind the deal as we were completely unwilling to deal with someone as rude as this woman. As the car was still at the service department for repair of the squeak, we contacted sales immediately, told them of our experience, and that we wanted to unwind the deal. We were met with great apologies from both sales and finance and a promise that since it was only 2 days or so since the sale, that the loan wouldn’t even be funded, that they would unwind it immediately, our $20k down payment would be refunded, and all would be well. This didn’t happen. It took 2 weeks to refund our deposit. But that wasn’t the worst part. The loan was never unwound. We didn’t discover this until we received payment due reminders from the financing bank, during the first week of DECEMBER. We tried calling the dealership multiple times over several days, and nobody would return our phone calls. It wasn’t until they were threatened with action in the form of a complaint filed with the attorney general, that we could get anybody on the phone to get the problem taken care of. The bank reported that the dealership had never filed the paperwork to unwind the loan with the bank. So, they had the vehicle (which they likely resold) AND the loan money for more than a month. A few days later, we purchased the most beautiful luxury vehicle (not a BMW), complete with ALL available features (no “chip shortage” excuse here), and concierge service from the most amazing service department we could have asked for. Is it really worth putting up with such treatment just to have the BMW name on the liftgate? Not for us.

Jenny provided excellent customer services during my visit. My car was ready before the time she promised. Then I realized my license plate was gone during car wash after I got home, I text Jenny who immediately offered someone to deliver the plate to my home. I finally got my license plate back within 2 hours. I appreciate that Jenny go above and beyond her task and I was 100% satisfied.

I've only had 2 appointments so far and both times the appointments got messed up somewhere between my making them via phone and then showing up. While that's annoying, the people there have been super nice and accommodating and have fixed the mess-up on both occasions. Not ideal, but no complaints--I'll continue to go there for service.

This has been the worst buying process. I start the process few days before Christmas and I got the car just last Friday. I thought the Finance department is managed by Larry, Curly and Moe. The dealership lost about $2000 because the finance department didn't want to process the purchase because it was an out of state sale. It wasn't until I contacted a sale manager that thing started to roll a bit.

My visit to BMW Bellevue was pleasant and smooth. Interaction was good and the service was quick.

Had a very nice interaction with both my service contact Matt and my sales woman Kristen. Matt was efficient and communicative solving some issues I had on my X7, also made helpful suggestions. Kristen helped me pick the right color and options on my new order. I used to be a full on Mercedes guy, but the new BMW’s are so much better and the service is phenomenal. Will be back! 5 star

I had a great buying experience. Alp is an awesome salesman. He takes that extra time to make his clients feel special, not pressured into making a decision, and gives the facts as they are. I would highly recommend this dealership.

Quick and easy! The facility was very clean, and the staff was friendly.

Performed battery recall service there. Service is good, and finished everything in good quality. When checking out the vehicle, my reprehensive is already oof, which is OK. I had open questions and they told me to to call/text back later --- no problem. However, in the week after I kept texting them and the reprehensive just never reply....

The Gentlemen, his name is Safeeullah, was very friendly, helpful and Professional. This was my 2nd time experience with him. He loves his job and always goes beyond customer care. There was other Gentleman at the end to give my car back, was so kind and helpful too. I appreciate your honest work & customer care?

Very accommodating. The staff was very nice and answered my questions.

Ben was amazing, had great service and advice. He helped me out a lot

Saf was amazing and accomodating to my ever changing needs and helpful and patient with explainations.

Had an check engine light on and also issue with my mobile phone connection. Good part was I was given a loaner. It did take a whole week to fix the issue. Since I got a big vehicle X7 and typically they don't have spare X7 as a loaner I had to adjust with smaller vehicle.

Very bad service. Brought my car in for minor issues (some alerts were misfiring) on Friday. On Saturday the technician working on my car disappeared. For a whole week they've not been able to find another tech. A week! At BMW! The guy assigned to be my contact person, Angel, ignored my calls and failed to call back multiple times despite promising to do so. Now I find out the car is still without a technician just sitting there and will be so until at least Monday at which point it would already be 1.5 weeks. Don't use this business if you can help it, you'll save yourself a lot of headache.

Great people , good service adviser, thanks for the Lyft home

Service on my car was prompt. Service Technician was very courteous and helpful.

More than five stars, Dan is very nice, and very professional and attentive in explaining the various forms and explaining the functions of the car. A very pleasant shopping experience.

It is always a pleasure taking my car to BMW of Bellevue for service. they are very attentive to my needs and keep my 12 year old 328i humming like new.

Two thumbs up for Darren! We went in to test drive our researched vehicle and he was approachable, honest and kept our entire experience unpressured and fun. As we had to order our vehicle, he went through step by step with us, answered all of our questions and we are very happy customers!

I highly recommend BMW of Bellevue. Our salesperson, Darren, answered our questions open and honestly and made it fun to order and purchase our new vehicle. The experience was exactly what I had always wished for and I finally got thanks to him! You had me at hello, BMW of Bellevue

Very positive experience this time with BMW Bellevue thanks to service agent Leonard. He took care of previously overlooked items, thank you.

Terry, the sales associate possessed outstanding customer service skills. My overall shopping experience was great, however, when I called back two days later to inquire information I need to have the vehicle refinanced by my credit union, it appeared that the finance manager was not straight forward with his answer. His business communications skills need improvement.

This BMW dealer knows what it's doing and is very professional. Their facility is new and very impressive, even the service area is easy to get in and out of. I gave them 4*s overall because the appointment took longer than I was told it would. Having said that, they provided me with a loaner car which allowed me to make good use of the time.

Has been a great experience working with BMW Belleview. Great service and great experience....

Very pleasant experience. I’d done my research, went in and purchased the vehicle I wanted. No pressure or attempt to up-sale me. Fair price. In and out in about an hour. Love my vehicle!

Jennie Mao helped me with maintenance. Everything was smooth from start to finish. Lyft ride to and from the shop was easy and quick.

Great experience, worked with Jennie and she accommodated all my requests.

Sales person and finance experience was excellent. Fast and efficient.

Fantastic service. Professional staff , took care of the service needs.

Cody Simmons was fabulous in getting me the car I want. Dorela Xherri was amazing in helping me close the deal a day before christmas! Rock on! 5/5 for this. BMW of Bellevue could do better on the centralization of information for clients and availability of inventory on the website. so 4/5 for this. But Now , I have had great follow-ups on my first follow-up appointment.

My vehicle has to tow in due to overheated engine. I had to leave multiple messages to check on the status before I heard anything back from my advisor, Daniel Hunt. It was really frustrating! I asked for a loaner when my vehicle was towed in, but I was told I didn’t get that option because my car is TOO OLD !! After a week later, I received a call saying I will get a loaner since my vehicle was not ready yet ?! When I went to pick up my loaner, my advisor, Daniel Hunt was very unwelcoming and discourteous ! I was left at the pick up area for the loaner. The person that dropped off the loaner was very rude as well ! When I asked for direction going out to freeway, he impatiently replied “what do you want?” ! At the end, I figured my way out myself! After 1&1/2 week, I finally got my vehicle back ! Very disappointed experience, from top to bottom !!

BMW Bellevue always takes care of me and my car: whether the repairs are big ticket items or not. The new waiting area is spacious and clean, the service staff is always exceptional and I love how my car is always washed and vacuumed.

Good service from Olivia Chomthong! She is professional and has good patience!

The salesperson, Ashley was so helpful and very patient. This was the most pleasant car buying experience we?ve ever had.

Angel took care of the required service! Quick to communicate the status.

Darrin Giefer at BMW of Bellevue is the absolute BEST! He was so patient with me while I perused my options. He worked with me for a few months and helped me find the best car for me. I'm in love with my new BMW, and so thankful for Darrin! He's amazing!

Quick and easy buying process. Loved the 4Runner and the no dickering price.

Behnam Sharyati is the best person I never had in my life I will put the car every year but I?m so lucky this time find Behnam at bmw of Bellevue I hope he will be there and help every year

2 call backs for a new set of tires, a real inconvenience

Upon arriving, service was exceptional. Chris, our BMW representative met us at the indoor receiving garage and he walked us in and was able to get everything scheduled and even coordinated a Lyft to and from the dealership. Would drive an hour again to have our car serviced their again.

Been there a few times. Good service and reps.

Good service and good people. I like it.

We purchased and have had our car serviced at BMW Bellevue since 2012. We have been treated with respect and given good advice from all Service Managers. Angel is our current manager. He is honest, caring, and respectful of our time and money and really cares that we receive the best service..

Excellent customer service. Work was done efficiently and on time as promised. Always a good experience. Compliment Aaron Weaver. He's the best!

Excellent customer service

love the free loaner and work completed was as promised😃

Brian L. snd the buying experience was fantastic! Thx again. Jerry L. and Antoinette.

John Lee from BMW of Bellevue provided us very detailed information and options regarding to different car categories and market situations, he is very friendly, professional and amazing, I will definitely recommend him to our family and friends.

fast and good service !!!

Excellent cutermor service

Absolutely pleased with the attention and service provided to me at BMW of Bellevue. Best of the best! Thanks !! 10 out 10 Jennie Mao made me feel comfortable and made sure all my expectations were fulfilled 😁

Does anyone really *enjoy* buying a car? It can be overwhelming. Stressful. Downright exhausting. And for this former East Coaster who hates having her time wasted, it can consume upwards of a day if not more and who has the patience for that? I swear this dealership gets me. So I've been loyal to BMW since I walked away from an accident I should not have been able to have walked away from. My BMW saved my life. Five models later when it came to finding my next vehicle the manufacturer was a no-brainer. Finding someone who would sell me one who I trusted as much as my dealership back East though - that wasn't something I looked forward to. Silly me. For starters, did BMW of Bellevue offer me an extensive selection of cars, were they well (and transparently) priced, with sales staff that were knowledgeable and professional? Absolutely but, quite honestly, that should be table stakes for any dealership. And that will never - ever - be the reason I sit down to write a review. Know what is? The experience. Life is short. Especially with a big ticket purchase, if it isn't an enjoyable and comfortable experience, what's the point? And *that* is what made this car buying trip the absolute best of my life. Ely Samadi in financing listened intently to my needs - never imposing BMW's own and with zero pressure presented an array of options clearly so I could make an informed rather than pressure-induced decision. And then there was my sales rep Brian Liu about whom there are simply not enough lovely things to say. From making the initial appointment, to the way I was greeted and ushered through the entire process, I never want to buy another vehicle without him. His patience, guidance, and insight spoiled me. I am profoundly grateful to these gentlemen - as well as to their GM Corey Francalangia for nurturing a culture in which the customer's needs and comfort are obviously made central to the process. I've never felt so well-taken care of. The easiest, most enjoyable car-buying experience of my life. Much gratitude, BMW of Bellevue. Truly.

Won’t take my car anywhere else for a service. BMW Bellevue and specifically Milko provide wonderful customer service. They are professional, up front, and communicative. They are honest about what needs to be done and the time frame I should expect. Most importantly, they treat customers with respect. Thank you !!!

Bellevue bmw has the most wonderful service advisor named Jennie. She gets everything done with a smile 😀.

The worst experience ever. We live in Missouri, we paid cash for a brand new X5 in May 2021. This dealership shipped us the car without the title, collected Missouri taxes and 4 months later have not followed through on the documents we need to get our car license plates. They have extremely poor customer service.

Their customer service is always excellent and I feel confident in their ability to keep my 'Lil' Bob' 228xi running smooth & fast!

They have the Best customer service.

Bellevue BMW crushes the competition with their top notch customer service & friendly, knowledgeable staff. They treat you like they care even after the sale. It doesn’t matter if you’re buying a user base model or a $100k car, you still matter to these guys and I love it. Bellevue BMW is the automotive industry version of Nordstrom with being customer obsessed & that’s why I’ve decided next year when my lease is up, I’m getting another vehicle with these guys. Thanks Bellevue BMW for always going above and beyond! Zero headaches-ever!

Great experience buying 2 cars recently. Everyone was fantastic to work with!

I have nothing but positive things to say about BMW of Bellevue. I have been looking around for about 2 weeks for two (2) AWD vehicles for my teenage twins. As soon as I walked through the doors, I knew I was at the right place. I was greeted by several staff members, including one of the managers. I met with Alp Tanrikulu and Jenna Ly who both went above and beyond the call of duty to find the perfect used vehicles for my twins. After test driving the used 2018 X1 and X2, we decided on getting a 2018 Black X2 with M-Trim for my son and 2018 Oasis Blue X2 with M-Trim for my daughter. Since this was a no-haggle dealership, I knew I got a pretty fair deal. I did see some X2 and X1 "cheaper" at other dealerships and online dealerships such as Carmax, Vroom and Carvana, but they were not certified preowned. Being CPO was important to me and paying about $500 -$750 more gave me a peace of mind that the car was in excellent condition with an extra year of warranty, past the standard car warranty. The paperwork took longer than expected since I had to fill out paperwork for two (2) vehicles, but the Finance Manager was amazing. She guided me through my first BMW purchased and did not push any additional products on me. Overall, the entire experience was excellent. Both Alp and Jenna responded quickly to all of my questions & concerns and always made themselves available 24/7. I would definitely support their business again, should there be a need for another vehicle. Since I had such an exceptional experience, I am thinking about trading in my 2019 Outback for a used BMW with similar miles.

Hire a nice humble guy at your service dept !I was Michael Lawrie customer he resigned while my car was still in service. Everything took longer ( almost 3 weeks) very little people seemed to know whats going on, Last the guy who finally helped during the pick up was very arrogant.

I had an oil change and a brake flush. I also needed a new tire pressure sensor installed. I was told it would take a half hour to install the censor and an hour of shop time to program it. My car’s service was completed an hour quicker than scheduled. I feel I was way over charged for the service. If it takes an hour to reprogram a tire sensor you have a problem.

the car must drive over 8k miles or over 1 year after last sevice than I can get sevice for my car. but my extended warranty which I paid extra stop before 1 year and I did not drive more than 8k miles there for I can not get my sevice. after I discuss with sale people she agree to do the oil change. then reason bought the extended warranty is the sale man told us the 7th sevice will do a lot and it will cost a lot, but now I do not know what kind sevice I have missed.

Amazing customer service!!! 😃

Brian provides excellent customer service. He didn’t apply pressure rather was patient with us and there to assist when we made our decision to order our car. He let us drive test models to make sure we got what we wanted. Our car arrived earlier than expected and Brian was there to go over all the features with us! Thanks Brian!

service is consistently pleasant. Quality work thanks for everything. Chasity P is a very nice and patient on our service! Great facility and courteous staff . Would recommend it

The service that we received from BMW of Bellevue was awesome. Brian has excellent customer service experience. His explanation was sharp and clear, and his ways of doing things were so efficient that saved us a lot of time. We haven't had such a great experience of buying cars for a long time. Thank you Brian.

I moved from out of state and ordered the car beforehand. Zack got the car to the dealership via rush delivery and everything was ready to go on the day and time as promised. Very happy with his help!

Lots of vehicles to choose from. Excellent service from knowledgeable consultants. Andy has excellent customer service and made our car buying experience one of the best ones we’ve had in a long time. Thank you Andy!

I moved up from Los Angeles recently and BMW of Bellevue has renewed my faith in service! I arrived and Aaron was ready to great me and take care of my vehicle review on time. I was given the loaner vehicle within minutes, and I was back on my way! When it was time to switch back, it was equally seamless. Thank you, Aaron and BMW of Bellevue! When I do have a complication with my X7, I know you'll be there to make it all better!

I just bought my 2nd BMW at BMW of Bellevue. Love their team from sales to finance to service! Shout out to Jenna Ly for making this purchase a lot of fun!

Great Service, feel of human with dedicated sales and service agents. Team stayed late for me to complete the purchase and all paperwork for me . I would recommend this BMW store to all.

Very professional! Staff is very accommodating.

It was awesome experience. Staff was very friendly and explained car features and functionality very well.

Andy Matute was very knowledgeable and helpful in the decision making process of my car purchase.

Couldn’t be happier with the service. I highly recommend Angel. He is very professional and a really nice guy. He was on top of all communication about my vehicle. 5 star service

My tire "insurance" covered the replacement tire and labor except for the $50 deductible. Work was completed on time and my service advisor kept me informed along all steps of the process. The on-demand Lyft car service from/to the dealership was very convenient. My car was returned to me freshly washed. Have always had good experience with BMW of Bellevue dealership - both sales and service center.

It took 40 minutes to schedule a simple service appointment. The people I talked to did not know the services that could be provided-they sent me elsewhere when they normally provide those services. And this is the best. The complaint I shared with them has not gotten a response.

My service rep. Michael did a great job handling my appointment when he was suddenly faced with a shortage of loaner cars! He also did a good job explaining my extended service warranty and other details of my X3 service.

Overall the service is consistently pleasant - my service contact Michelle is very responsive. She arranged a next day service appointment, continued to give me updates through SMS to keep me updated with car acceptance, issue, and approval to proceed with the fix. I feel really good being well taken care of. Michelle also texted me for a quick follow-up the day after the service. My car runs smoothly after the batter fix, thanks!

Very good service! Christopher is a very nice and patient on our service

Great. BMW of Bellevue is a beautiful facility. Super easy to work with and felt very safe with their health precautions. I got most of the info I needed online before going in. Then it was a simple test drive to make the decision. Bing bang boom.

A flat tire? Not the first in ten days but the second!!! Who would have thought this could be a fun experience? The BMW staff, Aaron and Michael clearly shows exemplary professionalism, delightful caring and concern created a heart warming experience!

We had an excellent experience with John Lee at this dealership. We made an appointment through the Costco Auto Program, and though we originally started out with another sales agent who then moved out of the state, we completed our purchase with John. From the get-go we knew he was going to be a top-notch person to deal with. He was friendly, professional, transparent, and clearly wanting to do his best to make our experience positive and memorable. The stereotypical smarmy, know-it-all car salesman—this is exactly what John is NOT. We hope BMW Bellevue knows that they've got an A+ person in John Lee, and that he is the kind of sales professional that will best represent their business and their brand. We love our car and look forward to many future dealings with John at BMW Bellevue! Also a shout-out to Alex, the BMW Genius, who gave us a great tutorial on the car's features! We hope to see him again when we come get the plates. I'm sure we'll have a lot of questions by then! 😁

I bought a new M8 Competition from BMW of Bellevue in 2020 and recently came back to buy a new X7 for my wife. I was surprised how disinterested they were in working for repeat business. The salesperson didn’t like my counter offer, showed no interest in meeting me halfway, and kept saying “it’s just business” as he let me walk out the door. I got an automated email asking for feedback, but never heard from a human again. I guess BMW of Bellevue has more customers than it needs. Anyway, I took my business to another BMW dealer in the region. I got my price (which was super fair), got my X7 build slot, and was very happy with the experience. Probably best to avoid these big corporate AutoNation dealers in the future.

Took the car for a test drive, and it checked out fine. As we finished, and got out of the car, we discovered a problem with the locking. Alvin, our sales associate, and BMW of Kirkland got it fixed and fitted four new lock actuators, and we got the car at exactly the same price, everything checked out and working properly.

Service was excellent, Rep made sure I knew what was being done and the service was done fast. Quality work thanks for everything.

Over all great experience. Our sales reps were super engaged and helpful. The financing of the car was laborious and a bit frustrating. The experience could have been more streamlined and clearer.

Great salesman who was helpful and professional. Easy buying experience. The dealership was gorgeous!

Courteous service advisor and very responsive through a frustrating repair

BMW of Bellevue has the absolute best service department. Jennie is my advisor and she's wonderful. Service is thorough and presents options well.

Had a great experience here. And they continue to support their product even after the sale.

Michelle Irwin was my service advisor. Very professional and knowledgeable. I really appreciated her extra effort to find a 4th tire for my X3.

Great customer service. Upsetting how there are never any BMW loaners

I liked how they ran all the information and got the numbers before I ever came. They told me the car payments if I decided to buy the car. They scheduled a test drive. Everything went so smoothly that I forgot I was buying a car. I told them I liked it and the next day everything was all ready and all I had to do is sign and drive. Everyone was so nice. The finance manager, Dorela, was amazing too. I would recommend BMW of Bellevue to everyone buying a car, I've never had a better experience and I've bought a lot of cars!!!

Aaron who helped me was first rate. Great at explaining the problem and fixes.

Very friendly, sincere, and thorough. They went out of the way to help me with a disaster that I was going through with Michael's Toyota and they did everything to compensate their mistake. They went way above and beyond what a car dealership would do. I recommend anyone who is buying a car to put that experience in their capable hands. I am so pleased at how they treated me and with the car they sold me.

Despite making the appointment late, BMW of Bellevue got my X5 in next day for the annual service. My service rep, Leonard did an excellent job of keeping me informed throughout the process while I waited at the lounge.

After payment there is zero communication on my title - I?m literally waiting for them to mail the title to my DMV so I can register my car. Once they have your money. It seems like they don?t care.

context: service: My customer experience here has been on an upward trajectory over the last few years, particularly after they moved into a large new facility that made life better for all concerned. I sense a real commitment to supporting their customers and it is appreciated.

Despite making the appointment late, BMW of Bellevue got my X5 in next day for the annual service. My service rep, Leonard did an excellent job of keeping me informed throughout the process while I waited at the lounge.

We bought BMW X3 last week from BMW Bellevue. John Lee and Sahba Masoumi did very good service and offers. We are very happy and appreciate them.

not a fan of the customer service & lack of communication from this dealership...drove 2 hours to be there for 5 hours!! wasn't even financing and that took 2 hours :/

Providing Lyft service is a big plus. Also, I like being able to have a ?genius? help me.

Everyone was very helpful. Reece made sure the car was well taken care of.

Great experience. Staff were very professional and not pushy.

Took longer than expected because last time they made mistakes with the oil filter

My rep was very helpful and resourceful. He went out of the way to provide a solution for some scratches on the car which was beyond his call of duty.

Modern dealership, not much stock like in most places right now but luckily the car I was looking for was available. Easy trade-in of my old car, and I drove off with the new car the same day. Friendly staff.

Great service, Jennie Mao went above and beyond providing service

Not one person approached us to even say “hi”.

Jennie, my consultant went above and beyond with regards to communication and solutions. I couldn't be happier.

I brought in my car due to the adversiment on the dealerships website with a 25% off but when I was billed, the final bill stated that there is a cap on the amount to be discounted. I was not made aware of that and neither did the ad state about the cap. Also, even with purchasing electronic warrant on the car, a button replacement was nit honored, and ruled out as customer fault.

Angel was great to work with on my Recall of my 2006 M3.

Nikolay Sukhov provided an outstanding purchasing experience... Initial outreach, providing inventory specifics, initial offer emailed prior to test driving to help expedite negotiations post test drive (no high pressure sale tactics), and getting us through the purchasing process as seamless as possible on a busy Saturday evening. Highly recommend Bellevue BMW! We had a great experience overall and appreciate Nick?s overall approach towards customer experience and respect for our time throughout the process.

Amazing customer service and great environment

Abby was my Service Advisor when I visited for check engine light and oil change. She was professional, personable and represented what I look for in a SA. She kept me informed of the work being done and had my vehicle up front and ready to go when I arrived. She’s been the best experience I’ve had at this dealership!

Mr. Keino Patterson was very pleasant to work with. His professionalism and knowledge showed me he leads by example and I was in good hands. However, I was not happy with the cleaning of my vehicle. The day after the purchase I went to to an interior cleaning and found dog toys, water bottles and excessive dog hair all throughout the carpet and the vehicle wasn?t cleaned when I purchased it, just a quick tire shine. I feel this area needs improvement.

BMW of Bellevue was extremely professional in each department including sales and service. I purchased a used 3 series which ended up needing service 2 days after purchase. The vehicle was high in mileage, so it was prone to needing repair sooner or later and the service department ensured everything was paid for under warranty in a timely manner. I was given loaner vehicles to no charge to me and ended up getting a new engine with no costs to me at to include 2 complimentary oil changes. Each representative I worked with was thorough in making sure i was updated on the status of my vehicle and making sure all my needs were met. Mike worked with inspectors to ensure I got the right parts and everything was covered under warranty. Reese made sure everything was noted correctly on my paperwork and all services were taken care of. I highly recommend business with BMW of Bellevue.

Outstanding and friendly service on my 2019 i3. Waiting area and show room were lovely and spacious.

Sale is pretty much straight forward and no negotiations on price , it’s what it is basis and people show professionalism with respect which is what customers expect with a professional and highly regarded auto sales company. All people I dealt with for my 2021 X-5 , Zackarey Singh sales, Sales Mgr Abdul Balouch, CPS Mngr Elgar Samadi, were awesome and outstanding in getting me out with the vehicle in no time. They are busy but at the same time these Managers really care about any shortfalls you feel or experience during the prep for paperwork and releasing the vehicle. Highly recommend this fully loaded executive vehicle X-5 with a hassle-free deal with the gentlemen I dealt with!